Rossi's Roadside Service in Santa Cruz

George was awesome, he came out in a AAA call after I got a flat tire. He arrived quickly, he had a great attitude, the overall experience was as good as it gets for having a flat tire.

I have been a AAA member for over 50 years and this is the first time I’ve ever had such a horrible experience just needing my car charged. Came out to a dead battery two weeks ago and so I called the AAA number on the back of my membership card to come give me a jump… I called and requested service as I was stranded in a large parking lot in not a very safe area. It was getting dark and very late. I called again after 45 minutes not getting a response from anyone except for a strange text that they need more detail information and never received a request.. I called a third time after an hour and half go by, finally talk to a man and told them I’m alone I’m an older woman and street people are coming over to my car.. I felt very vulnerable and scared when is anyone coming to charge my car? This guy hangs up on me!! He says “hold and I’ll see what’s happening” then it just disconnects altogether! At this point my cell phone is dying and I have no way to charge it and how am I going to get AAA to get to me so I can get to a safe place and get home… it’s now around 10:00 pm!! I call yet again thru AAA and by this time I’m really frightened, alone, cold and just want to get to a safe place! Finally I get another person, a young woman and she says “we never got a service request for you… let me see if another company can come help you” I finally get a call back, my phone’s just about to die.. they said it would take a while for the driver to come help me. When the driver finally came he thought I needed a tow and I told him no, I only need a jump and it’s been over two and half hours.. he tells me that Rossi dropped my calls cause they don’t want to work with AAA?!!! Why do that to an older vulnerable woman in the city in a dark parking lot in a bad area?!!!! Unbelievable!!

We’ve dealt with Rossi’s Towing for many years now and continue to be impressed each time. Today Kendrick went above and beyond our call for help with an unexpected dead battery. He kindly checked all our tires and added air as needed and then proceeded to show our three year old all the cool things on his truck :) Rossi’s Towinh and their staff are real gifts to our community when you need help; professional, local and caring

George from Rossi’s towing came out to help with our car’s dead battery when we contacted AAA. He was extremely professional, friendly, and helpful. We really appreciated his assistance. The next time we have car trouble, we hope to be able to work with someone as great as him.

Our driver went above and beyond on a difficult towing situation! First tried for about 1/2 hour to fix the problem, then had to figure out how to get the car on and off the truck(with wheels curbed and parking brake on). Thank you for all of your help !!

If I could rate this place a negative i would. Extremely rude after my car got towed on false reasons, would not allow me to buy back my car when I could afford it because they said they needed a release yet the officer had already given me one. I don't know, but I am not quite sure if they are breaking any laws as far as fair prices for holding a vehicle. Don't quote me on that I read the laws and it was still a bit unclear. Still don't choose them for your towing because when your getting towed against your will they will do everything in their power to keep your car and then some. My poor kid is so devastated we worked on that car together for months before to get it running all for a neighbor calling the cops because it wasn't a rich enough car in front of the yard

Rossi's Towing came out when our camper van snapped a ball joint. Our driver, Neal H. was able to get us out of the middle of the road that we were blocking. I have never seen such timely, masterful work in order to get a huge vehicle like this towed. Neal H made our experience much easier, not to mention his professionalism and knowledge. If ever I need a tow in the area, I would want Rossi's to help me. Friendly professional service!

They dragged towed our car and the driver accidentally scratched the entire bottom of the bumper. They ended up denying the claim stating we had had just "run over" a concrete parking bumper... I can honestly say we have never "run over" a concrete ledge/bumper hard enough for those scratches to be that bad.... but I had expected this would be their response. The whole office at Rossi's never made me feel like they really cared or wanted to help, and the ladies that answer the phones sound so rude and annoyed with you. Personally, I will be requesting Ladd's towing (they're terrific!) over Rossi's if I ever need another tow. If you do use Rossi's just be very weary when they drag tow your car.