O'Reilly Auto Parts in San Jose
1799 Story Rd, San Jose, CA 95122, United States
About
Your San Jose, California O'Reilly Auto Parts store #3487 is located at 1799 Story Road. We carry the parts, tools and accessories you need, as well as offering Store Services like free battery testing, wiper blade & bulb installation, fluid recycling, and Check Engine light testing. We are one of many O'Reilly locations that resurface brake rotors and drums; this location also makes custom hydraulic hoses for your machinery repair needs. Missing a tool? Take advantage of our free Loaner Tool program (refundable deposit required). If you need assistance, stop by and talk to one of our Parts Professionals today. With over 6,000 O'Reilly Auto Parts stores across the US, there's always an O'Reilly Auto Parts near you.
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DO NOT SHOP AT O'REILLY!!! YOU'VE BEEN WARNED!!! The service is mediocre at best. Most of the employees seem not to be happy to be there at all. They put the minimum of effort into helping you. And when you use your phone number for warranty use and to build up points, most of your purchases don't even show up in their system. I went there to get a warranty replacement part for something I bought a few years ago. The part clearly failed. I gave them my phone number so they can look up the item in my purchase history and there was less than 10 transactions in my customer profile. They have no record of my purchase. Therefore I was not able toto get a warranty replacement on the part I desperately needed to get my car back on the road. So I had to buy a new one. But I refused to buy one there at O'Reilly. I went to AUTO ZONE and bought a lifetime warranty part there! I would much rather give them my money. They have a great mobile app with ALL of my purchases and a list of all the parts that have warranties. It tells me if the warranty is active or expired. They also have a much better rewards program. O'Reilly, you can do much better! You lost me as a customer and I will always recommend Auto Zone or even Temu before I send people to any of your stores! So much for offering lifetime warranty parts when your customers can't even take advantage of it. I only gave you one star because 0 is not an option.
I always have good service here.
The manager was not helpful at all. the commercial department was closed and could not process payment by accepting the company check through the retail side! At the end of the day, the money from retail and commercial is added to the stores revenue! I drove in 45 minutes of traffic to deal with negativity. The female manager on duty didn't have a name tag on, was rude and not approachable, and how she got promoted is beyond me. I am also a manager for an auto repair shop. The attitude across the board should be approachable, friendly, and helpful! Doesn't matter the location. She treated me as if I were a criminal trying to falsify a company check to purchase a part! The computer system has our information, which matches the information on their computer system. If she really wanted to, she could have called my boss, which is something I would have done for verification. I hope and pray I never ever have to go to this location for anything! The young, tall Hispanic guy was more helpful and approachable than that rude, so-called manager, district, or regional managers should reevaluate their managers in this store, particularly this store! I buy parts from O'Reilly often ( first call). Because I'm the front-end manager, I can order more elsewhere where managers and problems are handled in a more and expected way! I understand that managers should be firm and strong minded and get walked all over on, this manager, says no to everything and walks away, no eur contact and no talking to her to ask for a solution! HIGHLY DISAPPOINTED
I got here bright and early right upon opening. I got the headlight that I needed and realized the other one is messed up too. so I went back in and asked the lady for help to identify which is the correct lightbulb. She said she cannot leave the front counter in the store. After confirming that the customer had left, she said she would help me get the correct headlamp. Only for another customer to walk in and her to walk away. She came back and told me to take a picture and then she could help me. The other other customer decided to take a very long time so I had to leave because my time is limited. When I asked another employee, if they could assist me, they said they don’t work on the front. It’s not their department he can’t help. It was very rude and abrupt. The way he spoke. Customer service does not appear to be a priority at the store. I love O’Reillys because of their warranties, but this store definitely needs some retraining of staff.
Who's the moron that authorized removal of multiple phones at the hub? The phone now rings forever and ever before the employees can reach them. Honeslty I usually just hang up. I'm sure someone somewhere understands the business basic that time is money. "Other places" are able to answer their parts phone lines promptly or at least with ok-ish urgency, not saying your employees aren't trying. I know they are, but I also know that place is massive and the volume of calls for parts is extremely high. The current team there (in the hub) is the best ever..... but how many phone rings would you like me to hang on for? I have no qualms about anyone in the hub, they all do very admirably. As I said, they're the best team that place has ever had, hands down above and beyond the prior monkeys that ran and worked the place. I'm complaining at the upper management that removed the phones. I guarantee your sales tickets are less, transfers and shipping out is less, payroll is higher, productivity is lower, less communications, probably more mistakes, and on top of everything you're running your team harder. Not smart to pinch pennies on the phones. July is the best. Anthony is the best. Art is the best. Sabrina is the best. If you want them to do their job and earn you your bonuses give them all the tools they need and maybe some raises. It's 2024.
I am a mobile mechanic here. I went to disposal oil at 9:40 PM on December 3 and Luis did not want to help me because he said they only do that on the day time because of people. They had 3 employes and there was No line at all. This was the worse attending I ever had on O ralleys chain. Laziness, owner get attention to you manager the mechanics are the ones who stand for your business. No coming back to this unit.
Omg I wish I could put 20 stars this guy named Erick and his trainer named Josiah are the most beautiful people My armrest broke in my car I got so many bruises and stab wounds on my arm from the nails But Erick from this store said he’d fix it for me .He offered to help me and fixed it for me in five minutes . Folks it’s no accident that I’ve never been at this store b4 Btw , they didn’t pay me to say this either ! But just know there’s still some good and very nice people in this evil world ! these people were truly raised well and right I cannot thank your both enough please managers you must give them a raise ,as I hope more people will see this and bless them by shopping here
This o'Reilly store is always on point. Some real good employees, Frank, and Rita are the best. I always get what I need when I go in there.
Very bad service. The lady who always calls herself the store manager doesnt know about parts... I always have to go back to return wrong parts and instead of changing them she wants to sell me new parts and wants me to keep the wrong ones... incredible! In addition, I see how he yells at his employees, taking control of the minutes they have left to continue working and making them interrupt their customer service as long as they leave. . Very unprofessional of her!
I have called this store three times. At first, no one answered my call. In the other two, an employee who identified herself as Haidy answered and told me that she was too busy to help me look for the parts I needed and that she would call me back as soon as she could, but she didnt take a note of my name or what I needed, she only asked me my phone number. He NEVER called me back. The next day, I called again and the same employee answered me and told me again that she was busy and that she would call me back, once again she did not ask me my name or what I was looking for. After 45 minutes another employee (he had a mans voice) called me asking me what I needed to which I told him that I no longer needed anything because I found it at another auto parts store. Bad service from the employee who caused OReilly to lose a customer this way.
Mrs. Daily does not know how to look for parts nor commercial accounts
I went to this place to put a battery in the car alarm and they didnt have anything like uncovering the battery to put it in. What a bad service.
Ok
Effectiveness and speed of the store members
People waiting in the line and manager worry about nobody was taking the calls, he need better training if something is wrong or a employee don t work properly he need to talk to them in private
Friendly face and quick service I got the part that exactly needed
It is saturated with people because it is the only place where spare parts are found.
Great help parking sucks best thing is right next door is harbor freight the tool.store bad is alot of guys standing around drinking beer in the parking lot
My friend found the spark plug she needed
Good service
I ve been here so many times , the guys here are very efficient , smart and always helpful !
helpful staff
The only store that has the parts for the what ever Im working on
Good friendly service
Ive had nothing but good experiences. I just OReillys most of the staff is really knowledgeable and know what theyre talking about and for the few that dont they makeup for work with customer experience
Thank you victor for not checking your mirrors when reversing out of a parking spot and almost running me over and then trying to instigate an altercation before speeding away very professional definitely a roll model for your team no doubt you deserve to be a district manager you show great composure and definitely do NOT have anger issues or weird insecurities you feel the need to puff your chest out for something that could ve been a simple my bad
This particular location had everything I needed as far as car parts.
One of the employee named Carlos M hes goes over and beyond friendly
It says open at 730am it is 745am and they still dont open. Very unprofessional
Super bad service
Very bad service from the sellers, I do not recommend Vivitar, this store is a liar.
Great place to get car supplies a few employees suck but over its a good store
Very good
Since is the where house the have everything, is a little far away from house and the traffic to get there .
Very bad service, terrible staff, I think they should put more friendly people who want to work, even though it is the main store, the service is too bad.
A lot of items you need seems to be available here compared to other auto parts store.very helpful counter people who looks like Cory knowledgeable and famiar with what they have.
They are very friendly and fast, good service
Great customer service and very knowledgeable workforce
Got there and was told someone would be with me shortly to help me. Got attended to in just a few minutes. Was in and out and store was ok
I come to this store all the time everyone is very helpful although the lines are worse then walmart. But other then that very little complaints other than one guy there, older short guy his name is luis very unhelpful and has no respect for his customers talks as if we dont know what we are talking about or as if he knows it all and instead of offering a solution or helping guide in the right direction he just tries to get you out of there as fast as he can.
Had to wait 31 minutes in the checkout line (not exaggerating, checked with my phone), thats a record in my 42 years of life. 8 registers but only 1-2 open, 3rd guy I saw in there didnt seem to care about maybe opening a 3rd, then went on break. The other 2 also didnt care in any way about trying to speed things up, when getting parts for people they hardly could have walked much slower. I had to get what I was there for, no way to drive elsewhere for it as my car wasnt drivable otherwise before going on a 12h drive right after...will never come back here.
I had a bad experience in this store
David and Jacob were very helpful and provided great service.
Employees here are not knowlegable
OMG. People here are so helpful. The girl that helped me showed one of the other guys a light bulb and he gave her the number right off the bat! Thank you Julio
Wish it was open later.
Hard to locate
Always the friendliest.
BEAUTIFUL SERVICES.
This place has the worst customer service, waited in line for 30 minutes and the employees were very rude and I will never go to this oreilys again. They should have employees that like their job and have better customer service skills.
Dont bother going to the place. I went to return an item and was met with a certain hostility right from the start. I was given a long explanation for why an item couldnt be returned. I walked out and right into another store nearby where the item was returned no questions asked. Save yourself some time. Choose an alternative O Reilly Store.
Try going to the one on S White road. The only good thing it closes late.
Nice service
During these times very helpful as well as knowledgeable in many aspects
Thickie
very friendly service
Fast and very good service
Very slow
Lots of parts for cars
Man Im telling you I use these guys all the time we call them to see if they had a part they told us to come pick it up and they turned around and said somebody picked it up 10 minutes beforehand so I must have been somebody we knew what the then took four of the stores to finally find somebody that had it
I will give these people 10 stars there great
Satisfied
I would like to say thank a employee name chris he was very helpful and patient with me he helped as best as he can and i was able to get my part i needed without stressing about it he was helped at a timely manner. thank you chris.
Awful service it seemed like the clerk got mad at me for trying to buy a part
Unfortunately we do not have many other options in the community, these companies, OREILLY, AUTO ZONE, even other small auto parts businesses have gone bankrupt, these companies have cornered the market and now we are paying the consequences, with the bad service they provide, most of their workers are very despotic, shocking, rude to the customer, thanks to their customers the workers have a payroll to collect, neither supervisors nor store managers see this problem, they are just as despotic. Its my comment
Very good service from Hilaria
Left my battery is here to charge so that they could be tested in the morning to see if they were good the staff was friendly staff was helpful they were willing to take the batteries overnight and charge them for us so they tell me whether or not theyre good or bad and a great experience here quick line good help good staff good experience
Very kind
Just like any other OReillys
Busy but good customer service
Very friendly and helpful
Very good
Too slow
OReilly, a very good parts store, very clean, they do give very good service, only when they get stressed, the kids who serve are very explosive and treat customers with the tip of their foot, but the other staff is very good.
Good just slow service theres usually one or 2 registers open.
Friendly associates product knowledge and good inventory.
Ruby was very helpful. Store had exactly what I needed.
They are very helpful. Attentive. And busy. Parking sucks sometimes.
Mr. Luis who helped me was not in a good mood, bad mood.
This place have helpful people with knowledge and good behavior
Good recommendations
Excellent place
You can find any spare part, if they dont have it, they will get it for you.
excellent
Good prices
Why are the lines a mile long,why only two registers or one open?! Even everything you can get online 50 dollars less
Well I went with my buddy to get engine coolant and he walked out with a k&n air filter plus coolant. All is well in the day. Its never a bad choice to upgrade.
Absolute worst customer service ever, manager is horrible and disrespectful and the employee with the long ponytail is rude as well Take the longer ride and go somewhere else
Very good
Suck
Great store, got what I need it and costumer service is great thanks
Although I was at one of the busiest O auto stores in San Jose, they always have what and that includes parts for a 2000 BMW 528i. Also, Ive never experienced anything other then polite accommodating customer service.
very good service they helped me find what I needed
I found everything i needed to fix my car
They have a good quality product
They are so slow. And they dont know anything about car parts, they lack training and more knowledge, they are a deception.
Great service very helpful staff
Very expensive
This is the warehouse location so they always have the part I need.
That youre not going to be able to get it done by tomorrow
First thing they don t answer the phone and really worst service ,fire this guys working at the store story
I purchased wipers there from an employee named Hilary and she installed them for me in seconds and most importantly for free!
The guy that I dealt with today was very knowledgeable. he was able to find the parts Ive been looking for for my old hot rod
Thanks. Good job. Vary professional answer about my fuel pump.
Outstanding costumers service
Good
This San Jose store is like the main store/warehouse as it always has the parts needed for your vehicle. Great service.
great service, very knowledgeable people. great to work with them everytime I have a chance.
Rented a tool to do my own rotors, saved a bunch of money
Friendly service had my part in stock.
Excellent customer service
Jesse the associate was awesome, helped me out with wipers. Very awesome very friendly guy. Thank you Jesse from the store on Story Rd and King Rd.
EXPERT ADVICE
Super cheap parts for your car
Safe
Very good service and attention
Well
Terrible and Slow
Excellent service!!!
Very good
OReilly
Somewhat knowledgable somewhat friendly staff. Really only deserves 3 stars but the store is always open on time and its always kept clean and organized and rarely will you come to find something and it be out of stock.
Good service and they have explained several things to me about the car, thank you Don Luis
Very good service
Great customer service and great prices
They always have exactly what I need
Good
Very excellent customer service
