AutoZone Auto Parts in San Jose

Really nice folks in this shop!

Five Stratton Isaiah and Timothy excellent service

Ok

Line get long sometimes

It is essential.

Excellent customer service! Multiple employees made getting in and out fast and easy

The attention to the AutoZone that I have been to has always been very good and a great variety of spare parts and much more for your vehicle, they are patient, explain to you and look for many options to solve the problem you have with your car.

Cool guys just kinda slow service sometimes

Do not go here. None of the workers know anything. I see them yelling at customers. Theirs water leaking everywhere. Its a nightmare.

Very few people to serve you

4 or 5 employees standing at the front desk and no one offers to answer a question. Lots of other options out there.

I had very nice shopping experience in this store. I really want to say thanks to Sanam (I got to know his name from his name tag), who is the asst store manager. He provided excellent customer service! I cant say enough thanks to him for his great help when I went there to buy a new battery in late evening.

THANKS AGAIN FOR YOUR RESPONSE

Lack of bilingual personnel and it was not possible to find a spare part for my vehicle with the specifications I gave them.

Good service

Needed a new thermostat

Knowledgeable staff , pretty cool too. In and out, love it

Called them, they immediately picked up, maybe I got lucky since I wasnt busy. I came by to verify to make sure I got the right headlights, Manny who came out and helped me check what I needed, he was friendly and knowledgeable, he was a great help.

Shout out to Noe J, Sales Manager, who went above and beyond in helping me. Suggested a battery, recycled my old one and helped with the install. Was also super knowledgeable and answered all my questions. Did it all in less than 20 minutes! Great service!

Buy used engine oil

Theres a rude gay here, he doesnt know how help the people, this site should train its staff to be kind

My husband went right before they closed for an emergency!! It was raining like crazy and his windshield wipers broke . Autozone was still opened and he went in and talk to an employee about his situation , the employee pulled up his car info and told my husband to get the wipers to confirm and as my husband headed back the Autozone employee closed and locked the door on my husband and left him standing outside without helping

Auto parts store, with usually depleted selection.

So the staff while helpful are less than knowledgeable. And this required multiple trips because of the issue.

Had the parts needed

Supposed to get a part from a different branch store but their power was out so I called this store and they said they could accommodate me and I was very pleased

AutoZone always has what I need. When I need it

Long waiting time for them to help you.

Used to be a great autozone. Lately though a huge lack of stock and staff. Lines are usually long and you may end up waiting 15-20 minutes in line.

When you speak they leave you on hold for a long time and I went and dialed and they counted me and put me on hold and seeing that there were no customers

Grate service and value

Came here, purchased what I needed. Quick and affordable.

Lets just say that they go above and beyond what is required of them and be I couldnt be more thankful for the gentlemen man who helped me the other night, just know youre very much appreciated.

I had some parts to return and unfortunately didn t bring my receipt so the associate said she couldn t help me. She said she couldn t look up my return with a phone number. I called customer service and America Leyva was able to email me a copy of my receipt s within a few minutes. I went back into the store and this time Gloria assisted me and she provided outstanding customer service! She was helpful, kind, professional and processed my transaction instantly. She smiled the whole time and it showed that she is very compassionate about her job. Thank you Gloria! You rock! FYI this was for Autozone 4096

CHECK AMAZON FIRST. AutoZone sells parts at double to triple the price on Amazon. I went in to buy 4 kyb shocks for my pick up. They charged me 320. I went home and looked on Amazon and I got all 4 for 150 same brand. I had to return the ones I bought at AutoZone. This is just one example I been ripped off multiple times.

Beautiful Complex. Just drove thru

Good Friendly Service

The girl with the gold cross around her neck is transphobic. Not really surprised considering.

Havent had the work done yet on my sisters car, but very friendly and very knowledgeable mechanics.

Nancy, the store manager, was awesome. I called and she said that she d have to measure my windshield wipers to get the right one, and said that she d install them when I got there, plus filling my windshield fluid dispenser. She did both. Great service!!! Thank you again, Nancy.

Carlos A.,... You are AWESOME! AND so was the younger guy who found the liqui-Molly. Thanks peeps! for all your help

Would like to thank Doron at Commercial Sales. He has exceptional customer care skills, while communicating you understand that this guy has years of quality service behind. Pleasure to have business with such professional person. Autozone should hire more mature employees like Doron.

Bad service, they don t helped me to get the right battery for my car, even I had return another battery 3 hours after that I bought it, and they did not want to receive this back, although I never installed it in my car, telling me you bring the battery in bad conditions and even they tested it and looks like if I use it, but honestly I never septup this in my car, finally another person tell the casher ok give the money back. I m really disappointed in this store

Had a battery change here. Amazing customer service by employee named Luis. If you reading this Thanks man for all the help

Bought a car battery and the associate was kind enough to install it for me. Im a female, and Im always given respect when I shop here.

Those at the counter are not looking for anything, just because we dont have it and thats it. Thats why the United States is doing badly.

Worst AutoZone of all ever been. The store is always short hand with staff, they are slow untrained, members sometimes are rude to clients. Hopefully someone from the headquarters will realize it. When I can I avoid to buy parts there, the only reason I came is because it is the closest to me.

I ve been in the line about 13 min. I m the store I counted 5 employees and line about 4 ppl on the line and no one cares no one CARES I m buying 4-5 times a week my car parts from this store BUT this is last time coming to this store.

Their oil tank disposal is always full ( Like I do wanna take it ) o ralley always provide a better service in oil disposal and I support who supports my small business= o ralleys

I would like to give a special thank you to Sebastian. I when to this location to purchase a car battery, and even though it was raining outside, I ask if he would be able to install it, he said yes . Again thank you so much Sebastian.

I came in for windshield wipers and a good employe, who did not mean to , accidentally broke my window. Nancy the Manager contacted me and within 1 day she took care of my window. Great customer service. She was so helpful I will always shop here.

Great service very friendly!

I dont know why they put people to work who dont know how to do their jobs, especially at the Curtner store in San Jose, of all the stores there, none of them work, its frustrating to go to that store.

Ill be ready to serve you with good spare parts and accessories, and there are quite a few. The only thing missing is faster and more experienced personnel, since many kisses give identical parts.

Helpful and and knowledgeable staff. Çlean and pretty organized store.

Employees here seem very disinterested in helping customers. 4 or 5 employees, maybe more, and not one of them offered to help me while I stood at the counter. Ill avoid this location in the future.

Good service and attention, you can ask if they dont have what you are looking for, they will order it for you or send it to you. Store where they have the parts you are looking for.

Very helpful, on top of what i need they locate it for me, the willingness to help.

Dont call them its faster if you drive there in person to ask your questions

They couldnt solve my trucks problem !!

So I walk in and they said that there close its 9:53pm they dont close till 9pm.doors open still and everything lit up people behind the counterust be in hurry to get home. I get that its Sunday but thats crazy. I really needed a fuse breaker. In n out 3 or 4 minutes.maybe fix the time to 8:50 pm as closing time from now on

Certain employees may be knowledgable about cars but way more of the staff are way too casual talking to and around customers -- no professionalism. Would not recommend spending more than 5 minutes here shopping. If you do need some help or prefer a longer, pleasant store experience, go to Napa Auto Parts.

What can I say not my favorite autozone to go to but its oky

The web search shows inventory bot found on shelves. Go online better than in store avoid contacting COVID 18...

My favorite store to buy supplies for my car.

Guy working Tuesday night April 27 as cashier is extremely rude , insulted me and my car told me to leave so they can close store early , I will never come back here worst experience I had by far Cashier guy has a attitude problem and needs to be evaluated by management I will be coming in to talk to management prior my trip to this store If u need something from autozone this is not the 1st place to go unless you want your time wasted

Came across town to do a curb side pick up for a couple parts and since it was the only location with party I needed that was in stock to get there and find out they cant find none of the items. So if that wasnt inconvenient enough, had them check inventory and direct me to a location with part I needed and asked if they can call to verify party was there so I dont have to go through the same situation and said the location was to busy to answer so ended up having to just drive out another 15 minutes thank God that they had one part I needed but still was left missing something I needed but will go to OReilly to purchase now

Cashier service very slow if you are in a hurry this location is not for you

AutoZones nice good customer service you could get something you need in a pinch youre very convenient

I have been to this place three times , the first time I went because I bought the wrong item so i needed to return it and get the correct item, and The woman who helped me was so rude she asked me a question and then when I tried to answer she walked off and acted as she couldn t hear me. The third time I went I asked the gentleman to help me find which battery my clicker for my car needed and he just pointed to the batteries and kept saying I don t know. Customer service is terrible here.

You waste too much time for paying something

How to get some painting oil for the cars good location

They sent me for a part to a second autozone, from there to another to finally get the wrong part, I returned and they gave me my money back and today, checking my account statement, this money was not returned,

Great place to get all your car parts got them quickly and got out quickly

Today I went to the auto zone auto parts in San José and the person who helped me was very kind and helped me with what I wanted, thank you I really left happy

I go to AutoZone to get many parts for many of my family and friends when I need to work on their cars

I like the way the personnel took care of my needs Ive been going to your store for more than 10 years great quality product keep up the good work

I needed to replace the battery in my car fob and the two young gentlemen at the desk went above and beyond in making sure I had the right battery. They even installed it for me so I wouldnt have any problems with it. It was refreshing to find old fashioned service with a smile from such young men. (I was there 8/4/21 at around 9:30 am...)

Everything I was looking for I found at AutoZone

Good place to go if you need to get something for your car.

I like this place

Nobody can help, not professional (

Had everything I needed great customer service

Easier to find products and employees always sympathize with a couple of hints and they know..

Good help and willing to help find right parts even if it is a different auto parts store

Worst costumer service,some lazy fat workers and Huge lines!

Nice to have later hours and helpful service.

I like

The staff is attentive and provides good service.

Great place for your parts

You can bring oil and brake fluid here for disposal, I went to a nearby oreillys and they didnt take brake fluid

I HOPE I GET LUCKY AND FIND ME HUSBAND LIKE ONE OF YOU WORKERS

Great place

I never experienced discrimination till today they refused to serve me for unknown reason I upset and I throw some items in floor it s frustrating that they are same color as you and even they discriminated because they lazy to not perform their job correctly or lack of knowledge what serious going on with the cashier, I was against having robots as cashier but I think it s best as they don t see you different or hate you for unknown reasons do not buy in there no more especially if Alex and the young lady are in front cashier they will hate you for no reason. And forgive me for towing the items in the floor but they force me to live for no reasons . I was only going to purchase a oil removal tool and some oil but seems that they don t want our money and business even then I spend thousands of dollars in their store buy online even of mess local shop I don t care no more.

Excellent service

Negative if I can, before purchasing I specifically asked if I can return if open package and was told as long as I have the receipt I can return. 20 minutes later after I found out the part did not fit my car and I tried to return it, the manager refused accept the return. I immediately opened the dispute through my credit card company. This place is a joke.

Good service!

Terrible experience they had 3 people standing around commercial accounts doing nothing and 1 person to help 15 people with checkout and questions

Friendly awesome customer service

This store is very good..and even today I changed the oil and I did it out there, they are very competent..I recommend them.

Your employees let me stand there not knowing where the line was but had plenty of time to chat about what there going to do on there lunch breaks

Everyone paranoid about masks lol. CDC doesnt recommend a mask past 6 feet. Additionally, as soon as mask is dawned, oxygen levels drop below standards. Causing fatigue, headache...

do not even deserve this score you are awful.

Fast and clean store. Theyve helped when needed answers... regular customer here

Always great! The crew is helpful when you need it. Thanks!

Very good service and friendliness

Slow service, line moves very slowly

If you call this place, they ll put you on hold forever. It could because they are short on employees but that s not an excuse. They should hire more help if that is the case.

Fast and courteous!

Not achieved because of lack of diversity.oke

Great Customer Service

Don t shop here go somewhere else. Worst AutoZone Service Ever. I called 15mins before going to this AutoZone telling them what I need to pick up. When I get to AutoZone the white employee had a attitude towards me. He was so rude to me. He did not help me at all and had a bad attitude. I will not ever go back!

The service via telephone is terrible I called for information on a piece and they put me on hold for 20 minutes, which I think is not fair.

service here sucks big time.

Put me on hold for over 10 minutes at the El Camino location just to tell me the part i need is at another store. I go to the current location to get my part and they say they are closed for cleaning until 4 pm. It was 11:30 when I showed up. They are the only store with the part I need and they are closed for cleaning for 4 1/2 hours what a joke!!!! Don t waste your time

Nothing in stock

You can find a variety of spare parts for used cars and all brands.

The folks are friendly, and the shelves are stocked every time I go in.

The short lady that works here, is super lazy and has an attitude. She doesnt even want to help us locate an item for us. Only gave us a number we had to look on our own. Hire better people auto zone!

Autozone is a good place for most parts very helpful the biggest problem is when calling them ,intakes to long for them to get back to you, if at all

Went there to get a new battery and had the pleasure of working with Mauricio. Very knowledgeable and helpful. They werent able to replace my battery (hybrid) but! he did provide me with all the info I needed to get the correct one and suggestions where to get it installed. He even personally jumped my car so I could get to my next destination. Excellent customer service

I called to ask for one single part and they put me on hold for 10 minutes... what a horrible customer service....

Good people cheap prices

Courteous and knowledgeable when asking for product information...not once have I been turned away without items for my car...prices always beat competitors every time....

Very knowledgeable when it comes to tools