O'Reilly Auto Parts in Milpitas

The middle-aged lady Maria is full of attitude despite being unable to do simple arithmetic. In short, according to her reasoning if a part is faulty and requires a refund the core charge is not part of the refund. Even after realizing she was wrong there was no apology or acknowledgment just indifference. Feeling sorry for her coworkers.

If I need to repeat the vehicles year, make and model literally 4 times just get wiper blades… it’s concerning. I ended up having to go down to a different store associate before I could get all 3 blades.

I purchased one cabin filter and one air filter from the O'Reilly store in Milpitas. Since they didn't have the cabin filter in stock, the employee, Jose Ramirez, informed me that he would have it brought in from another store and said it would be available tomorrow. I made the payment and had to come to the store three more times. Each time, Jose Ramirez shifted my request to the next employee's shift and did not take care of my issue. It shouldn't be this difficult to buy a cabin filter for my car.

Came cuz my van battery died. Jose gave us great service. He was bouncing around trying to complete inventory, helping multiple customers, and informed us our battery was under warranty. Despite his busy shop, he was cheerful and helpful. This is the only place we shop for car supplies because of great service like this.

The first time I went to this shop to buy headlights, the clerk was super helpful and patient. He really took his time to make sure I got the right ones and replaced. I'm grateful for that and would totally recommend it.

Unprofessional Service and Improper Battery Installation: I had a terrible experience at the O'Reilly Auto Parts store located at Milpitas. Right after they installed a new battery in my car, I noticed a strange rattling noise coming from the engine bay and increased vibrations in the cabin. Concerned, I initially asked the store for help, and they told me they had a mechanic in the back but that he wasn’t available that day. They offered to diagnose my car on Sunday at a lower fee, which seemed odd for an auto parts store. Frustrated, I called the distribution team, only to be told that O'Reilly doesn't even offer such diagnostic services. This shows a clear lack of training and professionalism. The fact that the store staff didn't know their own company’s services is alarming. They also mentioned that battery installation is complementary when purchasing from them, but that doesn’t absolve them of responsibility when the installation causes problems. If they’re not capable of providing proper installation services, they shouldn’t offer them at all. The entire experience was frustrating and unprofessional. I recommend other stores steer clear of their services.

It’s nearby the In-N-Out burger, approximately 7min away and also 7min away from our home as well.. so it’s pretty convenient as I don’t have to go to AutoZone which is further. I accidentally took out the high beam light instead of the low beam, good thing the salesperson is good and helpful so we were able to get what we really needed. Thanks a lot. Will be back here again in the future. Maybe apply for some rewards as well.

They are pretty helpful at this store. Seem to be rather knowledgeable too. There isn't a curb to cross to get into the store so it should be wheelchair accessible too. They have curbside pickup. My daughter ordered a starter online and added me to be able to pick up. Showed them my ID, it was easy enough. Got the starter home and installed in her car and it worked just fine. Thank you O'Reilly!