AutoZone Auto Parts in Watsonville

Great service. Knowledgeable staff.

Great music made me want to dance 🕺

Everyone was so helpful in the store... Especially Martha! I really appreciate it when people help look for answers instead of say I don't know. Great customer service over here.

Amazing service Patrick the guy that helped me install my battery when all other places I went to refused to do it because of a little cowling by the battery overall great amazing service

This AutoZone is large and well organized, and had the part I was looking for which is not easy to find. Everyone was friendly as well. I wish there was one this nice where I live.

Was treated horrible by the commercial department. Maybe it was the manager and older gentleman went in to return some parts I had purchased for my mechanic and tried to return them. He looked at the paper and said I had to return it at the other store he couldn’t help me. I went walking because it was closer to my house and was upset!!! He said he couldn’t because he would lower his sales and kept saying that. He could have helped but decided not too because the account was a bit much. Which I think is ridiculous!!! I think he should be talked too and will return tomorrow to see if someone else can help !

Awesome!! I bought a can of mass air flow sensor cleaner and to my surprise the next day when I went to use the spray it was almost completely empty it had leaked out on the the floorboard of my car. So I went into the store without a receipt they listened to my situation and my frustration and replaced the empty can with a new can for me. They said just this once but to me just this once is what mattered to me while I've been trying to diagnose and fix my car problems. 5 stars for customer service and care!!

I came to this store recently to buy a few items for my moms car (alternator, belts rental tool). The gentlemen helping me was very helpful and looked like he was working hard. (It has been a good while since I've had to come here, since the past experiences weren't so great). Unfortunately, he put in the wrong information and warranty was given to someone else. When I went to go pickup the part I ordered they couldn't find the part due to the employee putting in the wrong information. Another employee was able to help me switch the warranty and information back to my account and found the part I ordered. I rented a Serpentine Belt Tensioner Tool and didn't realize this was meant only for spring loaded tension belts only and not for "STRETCH FIT" belts (they assured me this would work for my vehicle). My mom went to go return the tool and asked for a belt stretch tool and they responded with that "the person attempting to use this tool doesn't know how to use it". (my brother has a truck with a spring loaded belt) there is a big difference between the two types of belts. No offense but apparently these employees don't know what they are selling/renting. Now I recall why I stopped coming to this store a lot of there employees here don't know jack about the auto industry. Only reason I came here is because they were the only store near me with an alternator. 2 Stars are for the 2 employees that tried to help me out.