MINI of Stevens Creek Service Center in Santa Clara

4201 Stevens Creek Blvd Suite A, Santa Clara, CA 95051, United States

★★★★★
(270 reviews)
Specialties: Car repair and maintenance service Auto air conditioning service Auto body shop Auto glass shop Auto repair shop Brake shop Car battery store Oil change service Tire shop Transmission shop

About

MINI of Stevens Creek features one of the largest MINI service centers in Silicon Valley, and is your local source for MINI service, maintenance, and repair. Located in Santa Clara and just 10 minutes from Downtown San Jose, our service center is only a few blocks from the 280 on Stevens Creek Boulevard. Our cutting-edge service center in Santa Clara features all of the latest tools and technologies, and is staffed by our team of expert, factory-trained technicians. Check out our service center online today, or call us anytime to schedule your next service appointment.

Website
miniofstevenscreek.com
Address
4201 Stevens Creek Blvd Suite A, Santa Clara, CA 95051, United States
Plus Code
82FF+HM Santa Clara, California, USA
Time Zone
America/Los_Angeles

Business Hours

Sunday
Closed
Monday
7 am–6 pm
Tuesday
7 am–6 pm
Wednesday
7 am–6 pm
Thursday
7 am–6 pm
Friday
7 am–6 pm
Saturday
8 am–5 pm

Services

Service options
On-site services
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Oil change
Payments
Credit cards Debit cards Credit cards

Reviews

4.5
★★★★★
270 reviews

Most Mentioned

service advisor (13) dealership (10) price (10) team (9) oil (9) driving (8) communication (6) check engine light (5) warranty (5) technician (5)
5 stars
209
4 stars
27
3 stars
10
2 stars
7
1 stars
17
★★★★★
March 13, 2025

Easy appointment scheduling. Convenient hours of operation. Friendly staff is knowledgeable and generous. Quick turn around even when parts need shipping. Superior service for your Mini from the shop with the capability and skill you want. The loaner vehicles are exciting and will impress your friends.

★★★★★
March 2, 2025

My thanks go to service adviser Blake Justman and the expert crew at MINI of Stevens Creek. They treated me well by sharing diagnostic details and executing an in-warranty part replacement along with a loaner vehicle with no hassles or extra charges.

★★★★★
January 25, 2025

Couldn’t have had a better experience at a car dealership. And couldn’t have had a better service advisor than with Blake! Knowledgeable, sure! Amenities, check! But it’s really the little things that count, such as the attentiveness of the staffs. I’ve purchased 2 used Minis from Stevens Creek Mini (gas + ev) in the past few years, which I still own and drive joyfully, and service has been top notch each and every time I’ve brought either car in for service with Blake, since day 1. Always with a genuine smile. I appreciate that!

★★★★★
January 23, 2025

My mind has certainly been switched up! Blake at MINI of Stevens Creek did an outstanding job of staying connected with me at every step of the way for my visit. He confirmed my loaner, confirmed my appointment time, gave me updates, and when I picked up my MINI, it was CLEAN inside and out! Most service departments will only clean the outside. These guys did an outstanding job! And I feel more conident driving my MINI knowing all is working up to par!

★★★★★
December 23, 2024

I always have good experiences at this Mini service center. Service advisors are professional and always make sure my questions are answered. They are upfront about services needed and provide advices. Especially, I really appreciated the care and help from Blake Justman when I dropped by on December 14. He went above and beyond to answer any questions I had and explain and resolve the issues I had. Thank you for the great service.

★★★★★
December 20, 2024

Had a great experience with MINI of Stevens Creek with replacing tires and wheel alignment on my Cooper S. Johny did an excellent job of providing me several options to select from. He kept me informed of progress of the work along the way. Two Thumbs Up!

★★
November 4, 2024

I have nothing but praise and positive feedback for the Mini of Stevens Creek Service Center team. They are quick, professional, and willing to provide support for last minute issues. Unfortunately, two years after purchasing my car, I am still dealing with the headache of the Mini of Stevens Creek sales team. When purchasing my Mini, it took the team over 5 hours to get the car ready for me, during which I sat twiddling my thumbs while a sales associate made sexist comments. When I was finally set to drive away, he gave me his phone number. All highly inappropriate and unprofessional. Simultaneously as I was purchasing my new car, I was trading in my prior vehicle. Unfortunately, the paper work was bungled and I received a toll violation two months after I traded my vehicle in. I brought the toll violation to the dealership and they offered to take care of it. Now two years later, I have learned that it was not taken care of and I received a notice that my CA tax refund will be intercepted if the toll violation is not paid. After contacting the Mini of Stevens Creek dealership, they have notified me that there is nothing that they can do to remediate their initial mistake. Providing this review to encourage customers to be diligent if you do decide to purchase a car here.

★★★★★
October 28, 2024

Roberto is one of the best technicians I have had the pleasure of working with. He is attentive, focused and responsive. I cannot say enough good things about his service! Paul V

★★★★★
February 24, 2025

Excellent service here. Blake especially is attentive and knowledgeable.

★★★★★
December 24, 2024

All work was completed in a friendly and timely manner. I highly recommend the Mini Service!

★★★★★
December 24, 2024

Great service and the added bonus of a car wash made my car look like its new!

★★★★★
October 24, 2024

Blake, the service manager was kind & considerate. Although the service took longer than wed hoped he kept me informed several times and the service was great.

★★★★★
October 24, 2024

nI have had great customer service and my service agent Roberto has been great every time. He has gone above and beyond in helping me with questions and finding alternate solutions when facing a multiple repair issued. Excellent customer service.

★★★★★
October 24, 2024

My F56 MCS started to give me a low battery voltage warning on my dash LCD panel, so I took the car to get it checked out at the dealer and they diagnose a bad battery. It was replaced and coded to the car and I was able to leave three hours later. The waiting area is very nice and provides amenities and AC charging for your phone or laptop, which makes the stay there very convenient.

★★★★★
October 24, 2024

Great service and a great choice of car colors

★★★★★
October 24, 2024

Service was done on time and efficiently.

★★★★★
Verified Reviewer
September 24, 2024

Great service bringing my car in. Communicated well the me on updates to the car.

★★★★★
September 24, 2024

Took our mini in for service. We were waited on super fast and Blake our service rep kept us informed through the whole process. We are very pleased and will return when future service is required.

★★★★
August 24, 2024

Quick service

★★★★★
August 24, 2024

Everyone is very helpful and gives you the best advice for you vehicle.

★★★★★
August 24, 2024

My SA Adrian was super helpful and got my car when he said it d be ready. This is my first time there and I was happy to own Mini.

★★★★★
August 24, 2024

Blake was so kind and made the entire process so smooth. They provide service sending back / picking up customer during the maintenance now!

★★★★
Verified Reviewer
August 24, 2024

Overall very good service! Reduced 1 star for loaner which was not provided as promised and service took a little longer. Otherwise, Service Technician was very professional and provided detailed information about the updates

★★★★★
August 24, 2024

Prompt and responsive. Did not try to upsell me on unnecessary maintenance

★★★★★
August 24, 2024

Knowledgeable, friendly, and very patient tech advisors(special thanks to Blake!); Nice environment for waiting(complimentary water, beverage, and high-speed internet); prompt updates about the progress of services.

★★★★★
August 24, 2024

My engine light came on, so called my service repair person, and he assessed the situation. He got my car in that day and kept me updated on the diagnostic and repair progress. Got my car back sooner than expected, it was covered under warranty, and I am a happy customer.

★★★★★
August 24, 2024

The service was super fast. I got several things replaced. It took only one day!

★★★★★
July 24, 2024

This is my preferred place to service our Mini. Its 100% the best service center I have ever been too. Fair pricing and friendly, high quality, reliable service. Great accommodations if you are waiting.

★★★★★
July 24, 2024

On time service

★★★★★
July 24, 2024

Supremely excellent customer service because of the Service Advisor, Blake, who handled the repair work in my car! The Service Manager also went far and above in his support of his Service advisor!!!

★★★★★
July 24, 2024

Adrian was great and helpful

★★★★★
July 24, 2024

Amazing work from the Mini Service Team! They assisted me on all levels and received my Mini back within a day!

★★★★
July 24, 2024

I took my Mini in for service because the air conditioner stop working. After considerable diagnostics, the technicians found the problem as a bad compressor. I had them replace the compressor which took a few days to get the part. Once fixed, the car has been running fine, especially with the hot weather we have been having lately.

★★★★
July 24, 2024

Excellent service technician, very professional from moment of check in.. Trustworthy, fast, friendly, efficient. I will come back for this reason, even though I live an hour away Online Reservation system still glitchy

★★★★★
July 24, 2024

Thank you for your professional and excellent Service.

★★★★★
June 24, 2024

Roberto was very detailed and friendly

★★★★★
June 24, 2024

Blake Justman was among the best service advisors I have met at MINI. While I was waiting in the lobby during my cars repair, he kept me updated on the status multiple times, ensuring I didnt worry. Additionally, when I asked about washer fluids, he provided a detailed explanation and demonstrated how to handle it. Overall, I had a great experience at MINI of Stevens Creek.

★★★★★
June 24, 2024

I had a lot of service done on my car which took 5 weeks. They provided a loner car free of charge.

★★★★★
June 24, 2024

Roberto was kind and professional from the beginning. My car was serviced in a timely manner. And the facilities in the lounge were clean and comfortable. I highly recommend Mini of Stevens Creek for service.

★★★★★
June 24, 2024

I recently visited Mini of Stevens Creek for replacing tires and brake pad. During the several hours waiting, my service advisor Blake kept updating me the status, confirming my needs and offering snacks. With his hospitality and thoughtfulness, I felt welcomed, respected and not bored. The technical service is very good too, after the service, my car is running very smooth, Im really satisfied the performance.

★★★★★
June 24, 2024

Blake is exceptional as our service adviser and we always are treated so well at Stevens Creek MINI. Thank you for keeping our MINI alive and on the road.

★★★★★
June 24, 2024

Mini was very thorough with their review of my vehicle as well as the Service quality that I had received. All Mini personal whom I came in contact with my visit there were very nice and very helpful.

★★★★★
June 24, 2024

I always have an excellent service experience with Robert Fabian as my service advisor!

★★★★★
June 24, 2024

Johny provided excellent support walking me through all the list items and explained the issues in detail before recommending a fix.

★★★★★
June 24, 2024

Everything taken care of with consistent communication and in a timely matter. Thanks Blake for a great experience !

★★★★★
June 24, 2024

Service representative is friendly and accommodating. I never mind driving the 60 miles to Mini Stevens Creek for Service. Was offered a snack in the waiting area and theres wifi so I could do some work while waiting for my vehicle. My Mini has had no problems for nearly 10 years thanks to outstanding service provided.

★★★★★
Verified Reviewer
June 24, 2024

Blake made sure I was taken care of efficiently and communicated clearly what was needed.

★★★★★
June 24, 2024

Johnny, our service manager, was polite, professional, and very helpful both in person and via text.

★★★★★
June 24, 2024

It was a good experience. Easy in and out. Although they offer additional services there was no pressure to purchase.

★★★★★
June 24, 2024

It was great! They sent a video of the inspection and even gave my car a wash and a vacuum! You can t beat the deal for the 3 year unlimited oil changes. Now I have a centralized record of when I last changed my oil that gets pulled up with my computer or key fob.

★★★★★
June 24, 2024

My AC system went out in my new 2024 SE. Many parts had to be ordered from Germany. Johny kept me updated and got me a loaner to use while I waited for the repair. It made being without my car for so long a lot more bearable.

★★★★★
June 24, 2024

Execellent service! Devin and Blake were so helpful and took very good care of my mini, even though shes old with lots of miles! Best overall service!

★★★
June 24, 2024

All three stars are for Mike, the general manager at MINI. He is always there to help you, one of the few to actually listen to you and willing to go out of his way to help. Unfortunately, the communication with the rest of the team was found wanting. Rather than believing customers, they second guessed the customers about the defects in the car. Response to messaging or updates was left up to the customer. I had to call for updates and got mixed messages about service requests. Getting a loaner car was difficult esp when BMW/MINI take pride in providing great customer care. Time is precious, it should not have taken multiple trips and phone calls to update/reboot a software.

★★★★★
May 24, 2024

I love my Mini copper! I need an oil change, so I took it to Steven creek mini. Was happy they weren t booked out, it was easy , kinda expensive but the financing and their customer service was amazing. As well as my car runs beautifully and looked amazing when I got it back.

★★★★★
May 24, 2024

Great customer service.

★★★★★
May 24, 2024

I schedule an oil change for my vehicle by calling the service department and spoke to an individual and was surprise that I can bring my vehicle to change the oil the same afternoon, this was around 2:30 pm and my appointment was at 3:30 pm and I also told this individual that I ll be waiting to have my oil change done. This individual inform me that this will be no problem. I got to the dealer earlier than normal and I spoke to one of their service advisor and this advisor inform me that their technician that does the oil change will be leaving by 4:00 pm, and somehow there was a miscommunication to the person that I spoke to on the phone earlier, and that they don t usually do an oil change this late in the afternoon. Another service advisor by the of Blake Justman overheard our conversation, stated that he will take this service call. Blake informed me the service that will be done to my vehicle. I told Blake that I will wait in the lobby or wait until I get a text message from him, once my vehicle is ready. I really appreciate what Blake did and representing Mini Of Steven Creek, regardless of the miscommunication between myself and the person that I spoke to earlier on the phone. Blake Justman in my opinion represent Excellence Customer Service to me by making it Right for the customer, Thank You, Blake. Yes, the oil change was done on time and back on the road !

★★★★★
Verified Reviewer
May 24, 2024

Great service from the moment you reach out to schedule service on your vehicle . Robert has been outstanding! The knowledge and experience can t be matched

★★★★★
May 24, 2024

great service and nice sales people

★★★★★
May 24, 2024

My air conditioner suddenly stopped blowing cold air. My Mini Cooper is a 2020 4 door hard top. It has less than 40,000 miles on it. My local car repair place said that they were unable to find the hose parts that I needed. My local mechanic that specializes in European cars did not have the correct connector to recharge my ac. I took the car to Mini of Stevens Creek. They contacted me within a few hours of receiving my car after they had inspected it. The Service Rep (Devin) asked me if the car had ever been in an accident. I hit a red light runner broadside a year ago. He said that some hoses were bent and the ac condenser needed to be replaced. Also, they found that one of my transmission mounts was broken. Very important! I am surprised that the body shop that repaired my car didnt catch any of this damage. Mini of Stevens Creek performed my repairs in a little over 2 days and Devin suggested contacting my car insurance company to see if they would cover the cost of these repairs from my accident. I am working with them now to see if they will pay for it. I could not be happier with my experience at Mini of Stevens Creek and would recommend then to anyone.

★★★★★
May 24, 2024

Good service!

★★★★★
May 24, 2024

They got me in and out within an hour and a half. It was just an oil change and inspection but they washed my car too. Very friendly staff.

★★★★★
Verified Reviewer
May 24, 2024

Mike, Robert, and the test of the service team went out of their way to take care of me with serving my Mini.

★★★★★
May 24, 2024

fast, easy check-in/check-out with friendly staffs and no wait time shuttle service is a plus!

★★★★★
May 24, 2024

Thank you, Mr. Blake Justman. Although my visit was the first of many to come, Mr Justman made me feel at ease. His kindness, patience, and overall friendly personality was very welcoming. Thank you again! I look forward to my next service visit because of him!

★★★★★
May 24, 2024

Blake is my go to guy does his job and much more

★★★★★
May 24, 2024

As always MINI of Stevens Creek and their service team found the issue and addressed it quickly.

★★★★★
May 24, 2024

The service advisor went above and beyond to ensure my satisfaction of the service received from taking my car in. I greatly appreciate the service received and recommend him. Blake deserves a promotion!

★★★★★
May 24, 2024

Great place honest, straight forward information on what s going on with your car .

★★★★
May 24, 2024

Good attention from the staff.

★★★★★
May 24, 2024

Great, quik Express service!

★★★★★
April 24, 2024

I scheduled the Mini for service which was super easy. When I arrived I was met by my service advisor Blake. He checked the car in and gave me the estimated time of completion. Along the way Blake updated me via text message as to the progress. Once completed Blake notified me and when I arrived to pick up the car it was clean as a whistle. Thanks for the professional service and the bonus car wash Blake! Highly recommend Mini of Stevens Creek. Be sure to ask for Blake if you visit the service center.

★★★★★
April 24, 2024

Absolutely amazing service from Johny and MINI of Stevens Creek! While taking my daughter to school, my car warned me of an issue with my drivetrain. Called up MINI, set up an appointment with no hassle, and took my car in. Found out there was an issue with a broken valve. Johny kept me in the loop with the issue and repairs, provided me with a loaner (which was awesome and allowed me to work and take care of family matters without any worries), and ended up finding me a way to save money as well! Cant thank you enough for all of your help!

★★★★★
April 24, 2024

I have been very happy with the service for Mini at Mini of Stevens Creek. Blake is an excellent communicator and I have been grateful for his explanation of more confusing details. He has gone above and beyond on multiple occasions both during my routine service appointments and the rare issues that have come up with my Mini.

★★★★★
April 24, 2024

Adrian was such a pleasant service advisor and answered all of my questions. Quick oil change & I felt taken care of.

★★★★★
April 24, 2024

I just did maintenance yesterday and my advisor Johnny is very nice and patience. It was good experience in mini!

★★★★★
April 24, 2024

It s great experience. Adrian is nice and experienced service advisor. Very prompt response and very detailed feedback.

★★★★★
April 24, 2024

The whole staff was very supportive and they worked collaboratively together to get my car fixed and well maintained. Every time I go, not only they offered car service, but also a free car wash! While I was waiting in the lounge area, one of the staff person kindly went around offering snacks.

★★★★★
April 24, 2024

Excellent

★★★★★
April 24, 2024

Excellent service The staff helped with my questions and suggestions.

★★★★★
Verified Reviewer
April 24, 2024

Prompt, professional, communicated everything well, first experience here and would recommend anyone to visit, will be going back if the car needs any more repairs

★★★★★
April 24, 2024

Blake is a fabulous service advisor, carefully explained everything and constantly kept me updated - Which was a nice touch, since have not had that type of service for quite some time at this location.

★★★★★
April 24, 2024

They are very polite, and my advisor is super professional. As a client, I really appreciate their hospitality.

March 24, 2024

I brought my car in for an oil change then got some additional work done. While I was there I got texts for 3k worth of repairs that did not make sense. Played the video of the leaks and there were no leaks in the videos. I brought it to Bavarium and they found 0 things wrong with it and lifted the car and showed me theres been absolutely nothing leaking around the two parts Steven Creek said were 3k worth of repairs. This place is wild, the last time I was there no mechanic was in and they just topped my oil off. This time everything was broken and leaking with a video that just panned and showed nothing. Needs new management. I also dont like that they dont cover uber like the Hollywood Mini does.

★★★★★
Verified Reviewer
March 24, 2024

Service advisor Blake is great he is follow up the whole process.

★★★★★
Verified Reviewer
March 24, 2024

Great Experience!

★★★★★
March 24, 2024

This is my second purchase at this dealership. Everyone who work at the dealership are super friendly and do their best to satisfy the clients. I initially picked out a different car, which they cleaned, prepped, ready to go. But then when I got there, I saw one that I like better. They did not flinch or said anything. The salesperson Min was knowledgeable and responsive. Frank the finance guy was efficient. The manager Mo was supper friendly and kind. All in all I had a good experience.

★★★★★
March 24, 2024

what a wonderful experience Blake is so friendly and he is the most petient person I have ever met in here. He helped me a lot and treated me in a nice way. Highly recommend him! :)

★★★★★
March 24, 2024

Extremely helpful and friendly service. Just needed a tire replacement due to a pothole encounter and they quickly took care of it in just over an hour! Highly recommended for any of your MINI needs!

★★★★★
March 24, 2024

Blake did an awesome job.

★★★★★
March 24, 2024

I had my first maintenance check up at Mini of Stevens Creek and the experience was top notch. The wait time was short and pretty accurate, so I was able to go to work on time. My adviser was Adrian and he was professional, knowledgeable and super friendly. Keep up the good work Mini

★★★★★
March 24, 2024

good service by Devin. My go-to person when I have any issues with my mini. Highly recommended

★★★★★
March 24, 2024

Quick appt schedule and fast service.

★★★★★
March 24, 2024

Adrian, my service advisor, was really great to work with, and the mechanics at SCM did an absolutely perfect job repairing my MINI.

★★★★★
March 24, 2024

Navid was very courteous and made me feel comfortable with my purchase. Frank was also great in finance. Team did a wonderful job in my purchase of my 3rd Mini.

★★★★★
March 24, 2024

Great service by Mini, as always!

★★★★
Verified Reviewer
March 24, 2024

All went as expected; car was ready on-time and everything was ready to go.

★★★★★
March 24, 2024

I recently had my mini in the shop at mini Stevens creek and I cannot put in to words how relieved I felt through out the time my car was there. From the moment I dropped off my car, my service advisor Blake was so reassuring explaining each step of the way via text, that I never needed to worry about whats going on or having to call to find out or chase down him. He continuously went the extra mile for me even going back and forth with my warranty people that werent so easy to work with. So I thank Blake for everything and I couldnt have had a better experience with mini. Thank you mini

★★★★★
March 24, 2024

Great service!

★★★★★
March 24, 2024

Excellent treatment, they resolved my vehicle purchase quickly, they treated us very well, all the people who work here are super friendly, I recommend them

★★★★★
March 24, 2024

5 stars are not enough-lets go 10 and beyond! My 2014 Clubman is running like brand new 9 years later & I have the expert techs at MINI of Stevens Creek to thank. Right from intake, the level of service is par none. DEVIN MILLER is my go-to guy because, not only am I never treated like a number but he cares about my car and stands behind the excellence of the MINI brand. My car is an older model but I continuously count on Devin for a proactive plan of action to keep my car running in top form. These folks really care about your car and it shows! In the past I tried to take my car to other dealerships for service but learned my lesson. But, my 2-timing days were soon over. For a while now, Ive been happily 100% for MINI of Stevens Creek because their dedication has stood the test of time. @Devin Miller and service department Manager @Mark Sleiman: Gents, I cannot thank you enough!

★★★★★
March 24, 2024

I recently had my Mini Cooper serviced at Stevens Creek, and I couldnt be happier with the experience. The service department was professional, efficient, and transparent throughout the entire process. They accurately diagnosed the issue with my car and provided a clear explanation of the necessary repairs. Blake, my service advisor, was friendly and kept me informed every step of the way, ensuring that I felt confident in the work being done. The repairs were completed in a timely manner, and my car now runs better. Im impressed with the quality of service at Mini Cooper of Stevens Creek and would highly recommend them for any car repairs. Thanks Blake!

★★★★★
March 24, 2024

Excellent staff thry help me alot

Verified Reviewer
March 24, 2024

I went there for a 60,000 service on March 1. I purchased the car used at this dealership. Since the purchase, I ve only put 6,000 miles on the car. I don t drive much. I have a few free oil changes and vehicle inspections from when I purchased the car. I know I paid for them somehow. In any event. A very reputable independent shop had quoted me a price of $460-no more than $500 for the service. I told them I have nearly 2k until the service. So I went to Stevens Creek Mini for the oil change. Adrian the service advisor didn t seem happy about my free oil changes. We were having a difference of opinion about him adding numerous things that he claimed needed to be done. That was before the car was inspected. He came back with a bill totaling over $10,000 dollars for a long list of unnecessary and untrue things wrong with the car. Needless to say, that s not happening. The car is a 2011, it isn t even worth nearly that much. I will still get my other four or so oil changes. Then I will never go there again. I would park the car and use it as yard art or a planter box before I would pay over 10k for a made up laundry list of unnecessary service items. It was as if it was a retalitory inspection. I would advise anyone who doesn t need to go to Stevens Creek Mini for factory warranty issues, to stay clear of that place. Thinking about it, I d better not bother with the oil changes there.

★★★★★
March 24, 2024

So refreshing to visit a company that knows the definition of customer service and service. Immediate attention as soon as I arrived, super customer service representative, kept informed throughout the process, very clean waiting area, car came out clean and well maintained. Thank you!

★★★★★
March 24, 2024

Robert was polite quick and efficient during my entire process of my appt. He gave my pre cost of everything that needed done and was on top of it to expedite my time

★★★★★
Verified Reviewer
March 24, 2024

The location has an excellent team. They are honest, kind caring and helpful. Service prices are high but the work is done right and guaranteed.

★★★★★
March 24, 2024

great

★★★
March 24, 2024

Went in because I was told the car was serviced before buying it. Then my alerts were telling me the car needed service after driving it for only 2,000 miles. I brought it in to have the alerts cleared but they said it need an oil service.. after waiting 5 hours in the shop I was told that I needed new breaks as well.. and it would be $600 how could 2,000 miles use up 3/4 of the break pads.

★★★★★
March 24, 2024

Robert was very professional and courteous. He kept me up-to-date every step of the way.

★★★
March 24, 2024

Good service that takes an excruciatingly long time. Went to get my water pump done, it s a big job ~7hrs. They said they d probably have the car back in 2 days, and gave me a loaner at my request. Actually it took them 2 weeks. They didn t even start on the car until a week after I dropped it off, and when they did they didn t order all of the parts needed to complete it. So they spent 2 additional days just waiting for parts to arrive from their warehouse. Independent shops around the area quoted me 48hrs, for ~10% less than my total including the 15% promotion Mini provided. With such a big job though and not *that* much more I d rather have the dealer do it. But the service is really really really slow. Warranty is good on their service, 2yrs unlimited miles. We ll see if I need to use it. Also expect to get bombarded by people claiming the Mini USED inventory is low and they want to give some lowball offer to buy your car. Miss me with that noise.

★★★★★
Verified Reviewer
March 24, 2023

I would like to thank Hector and Robert for their best services and knowledge on helping on my Mini Countryman regular maintenance! I have been with mini for like 8 years now and having two countryman. It s totally a fun cat to drive with worry-free from the car dealer s services.

★★★★★
March 24, 2023

Excellent experience at the service center. Robert and his team did a wonderful job. They were ready to help me when I arrived for my appointment, no waiting. Unlimited coffee at the lobby is always a +, so thank you for that! And most of all, my car was in great condition when I got it back. (they gave me a free donut too, you guys deserve 10 stars!!!)

★★★★★
Verified Reviewer
March 24, 2023

Very knowledgable team here. Hector is very specific in his explanations of whats going on with your vehicle. Very nice lounge area too. Im in the process of waiting for my car. So far so good. Thank You Hector Salcedo.

★★★★★
Verified Reviewer
March 24, 2023

Roberto did a great job helping us out.

★★★★★
March 24, 2023

It was a good visit, clean environment, and exquisite customer service. In particular, Roberto went above and beyond to share his knowledge and was detailed in the process. I highly recommend consulting with him on your next visit.

★★
March 24, 2023

I have a 2015 countryman s, it had a oil leak, the leak was coming from the passenger side of the engine. It took them 4 tries to finally stop the oil leak. The leak was caused by the pvc valve getting clogged, After they fixed it we were driving home from the dealer and engine light came on, come to find out the valve seals were leaking and it kept fouling the spark plugs, I brought the Mini back to the dealer and they told me the engine head needs to be replaced at $11,000, I said just change the valve seals they wouldn t, they insisted in order to fix the car correctly they would replace the head. I was upset and took my car to Nelco German Auto Repair and they fixed my car in 3 days for $1800

March 24, 2023

I suspect that MINI of Stevens Creek punctured my tire maliciously!!! I bought a new car a month ago, the tire was flat last week, and neither the tire repairman nor we could find the puncture or damage, so I sent the car here for inspection! I sent it to them on Thursday but no one answered me until I called them on Saturday, they said there was no problem in the inspection, and asked me to buy a new tire to replace,why should I buy a tire if they didn t know what happened to the tire? So I refuse that. I went in on Monday and they told me there was a hole on the outside of my tire that I suspected they had punctured it because neither we nor the tire repairman had found the hole before I sent my car to this store and it was so obvious to the bare eyes! This store is horrible, I found them have a lot of bad reviews, cheating consumers! I will never go again

★★★★★
March 24, 2023

Great experience

★★★★★
Verified Reviewer
March 24, 2022

Great service, friendly staff. And excellent mechanics

★★★★
March 24, 2022

Great people friendly and good dealers . Thanks for the hook up

★★★★★
Verified Reviewer
March 24, 2021

Drop my car off in a couple days done. No hassel.

★★★★★
March 24, 2021

Very nice, I like it.

★★★★★
Verified Reviewer
March 24, 2021

This service center has been doing maintenance for my MINI Cooper in past three years. Technicians are very professional and always follow the standard process doing the service. They communicate the todo items and never charge unexpected fees. Even if I went for accessory s warranty, they still did some basic check on my car s status and carwash. (Though my car just got maintenance 2 months ago.) The only improvement they need is to reduce the waiting time. And when the parts are not available, please let customer know at the first minute so customer won t waste hours waiting for nothing to be done. However, technicians are profession and thoughtful.

★★★★★
Verified Reviewer
March 24, 2021

Very friendly and courteous staff

★★★★
Verified Reviewer
March 24, 2020

Professional and nice

★★★★★
Verified Reviewer
March 24, 2020

Just picked up my Mini after having the JCW exhaust adjusted and the JCW tune installed... Hector Salcedo in service was awesome! Great attitude, great customer service, great communication, great experience all around!! If I need ANY service work on my Mini I will be calling Hector right away! He is definitely a valued asset to this dealership! Ray in parts is excellent as well! Great attitude, communication and customer service as well! Ray is very knowledgeable and an excellent asset to this dealership too!! Thank you both for an excellent experience!!

★★★★★
Verified Reviewer
March 24, 2020

Great service

★★★★
Verified Reviewer
March 24, 2020

The place to go for service for your Mini.

★★★★★
Verified Reviewer
March 24, 2020

Everyone there was very nice, even though I misread my appointment and showed up a week early. Theres a lounge for waiting with coffee, tea, and water as well as comfy chairs and free wifi.

★★★★★
Verified Reviewer
March 24, 2020

My first experience buying a car at Mini of Stevens Creek in San Jose, I got a great deal, easy loan approval, excellent customer service, highly recommended,...

★★★★★
Verified Reviewer
March 24, 2020

Good place for Servicing you mini.. Nice courtesy.. Pickup n drop services are available

★★★
March 24, 2020

Had a scheduled appointment @8am and was promised the shuttle would take me to work by 8:30. I did not get the ride until after reminding staff at 9:00am that I was still waiting in lobby for the ride.

★★★★★
Verified Reviewer
March 24, 2020

My daughter is probably still a month or two away from doing her first purchase of a car for herself. We met with Amanda and sales manager Joe this evening to look at Certified Pre Owned options. They could not have been more helpful or applied less pressure. The car she drove tonight may not be there when she is ready, but we probably found the sales person and dealership she will be getting it from.

★★★★★
Verified Reviewer
March 24, 2020

Completely efficient & thorough! MINI Stevens Creek correctly diagnosed my Cooper S and had it up and running in less than 2 work days. Ask for Hector. Be patient at this store, they are busy but trustworthy for sure!

★★★★★
March 24, 2020

They have all your mini Cooper selections

Verified Reviewer
March 24, 2020

They did unauthorized work on my Mini at ridiculously inflated prices and flat out denied they were unauthorized. Who pays $420 for a battery (among other things) when their son is a mechanic! Work performed anyway was sub par - oil & coolant leaks were worse than prior to their repair plus the check engine light they diagnosed and fixed* continues to appear. Cost me over $2000 with another $2000+ they quoted but didnt do. Like I said when I told the service tech their quote was for more than half what my car is worth, I didnt want the work done - just the recall item I originally went for in for (at no charge of course, for the recall). Beware of your smooth talking service tech and expert mechanics. They are not to be trusted.

★★★★★
Verified Reviewer
March 24, 2020

Good salesperson. Thank you Amanda.

★★★★★
Verified Reviewer
March 24, 2020

What a great experience! The service staff is kind, courteous, compassionate and ready to help you with everything you need. Trent is by far the best person I have dealt with here. He is extremely professional, communicates quickly and really helps you feel great about what you need. Thank you Trent D. Keep up the awesome work!

★★★★★
March 24, 2020

The best sushi Ive had,the spicy tuna heaven was the best!

★★★★★
Verified Reviewer
March 24, 2020

Nice people, great service

★★★★★
March 24, 2020

I will definitely be revisiting. I have been shopping around for a used vehicle and was helped by Amanda Jewell whom was extremely helpful and friendly.. She will for sure be recommended to my family and friends. -Christina Hernandez Positive

★★★★★
March 24, 2020

I came into Mini of Stevens Creek to look at a Used vehicle. My salesperson Amanda Jewell was very helpful and attentive. She helped me find the perfect car at the right price. I highly recommend Amanda and Mini of Stevens Creek

March 24, 2020

Worst service ever encountered. We booked online for FIRST mini service for our new car. Online told us there was a courtesy car available we were surprised but ok with it. We drove almost a hour to the service dept and was told no courtesy car and need to wait for 2.5 hours. The service people was rude and treated us like you take it or leave, we are right and online were wrong. The supervisor gave us you can leave if you want, we dont like to serve you even one service guy promised to provide a courtesy car for us. I am not surprised because most of the car dealers did not provide a courtesy car for the first service. If I was told nicely I am ok to wait or rather drive my own car with me if I know. But the attitude of service people was worst compared to others and I dont want to come back again.

★★★★★
Verified Reviewer
March 24, 2019

Fast and fairly priced service...

★★★★★
Verified Reviewer
March 24, 2019

Darren is awesome

Verified Reviewer
March 24, 2019

This review is for the Service dept. I was charged 99.00 for a check engine light. Where I could have went to o rileys or autozone and got a free diagnosis. 800 for a fuel pump. With no good advice from the service advisor. I love my mini but new car will not be a mini. Thanks for the lesson

★★★★
Verified Reviewer
March 24, 2019

ok

★★★★★
Verified Reviewer
March 24, 2019

They are very quick and friendly staff.

★★★★★
Verified Reviewer
March 24, 2019

The stuff here are experienced and resourceful and trying to make everything convenient to me before, during and after my purchase.

★★★★
Verified Reviewer
March 24, 2019

Great customer service. But expensive.

March 24, 2019

We always had good impression with Mini service when we lived on the east coast. After moving to Bay area and started going to get my car service at Mini of Steven Creek, the people here just totally dont really care about your car or you. My Mini had a recall. I made an appointment specific to get my car service for the recall. The service guy said the part was out of stock and he said he would call me when the part is available in about a month. Almost a month passed and I still hadnt got a call. So I dropped by at the service center and I found out there is a wait list and I wasnt even on the wait list. So the call back was a total LIE. They never cared about your car in the first place.

★★★★★
Verified Reviewer
March 24, 2019

Excellent service department always do a good job!

★★★★★
Verified Reviewer
March 24, 2019

Love my mini dealership!

★★★★★
March 24, 2019

Perfect

★★★★★
Verified Reviewer
March 24, 2019

Trent at MINI is by far the best. He is always helpful and kind and eager to help those in need. I always look forward to working with him as his knowledge of MINIS and his professionalism goes unmatched. I know that mini service is a little more expensive than my other cars I own like my Camry for instance but I dont get this level of treatment over at Toyota like I do with Trent at Mini! I am fine with that! Keep up the good work Trent and staff. Shot out to the service manager Gary Wilson over there! You have a great team over there..... And a pretty great beard! ;p

★★★★★
March 24, 2019

Awesome staff, great service, love Minis, and very cute cozy waiting area

★★★★★
Verified Reviewer
March 24, 2019

Love them

★★★★★
March 24, 2019

Steven Quinn was awesome to work with. He provided detail information on my car needs without being pushy.