Master Automotive in Santa Clara

Waid personally provides the service to my R8 Spyder, and has for 12 years - great service, fair price!

I recently visited Master Automotive for some routine maintenance and a few repairs on my Porsche and I was thoroughly impressed by the entire experience. From the moment I walked in, the Wade(owner) friendly, professional, and clearly knowledgeable. He took the time to explain what needed to be done and even provided a few tips on how to better maintain my vehicle. The quality of the work was outstanding. My car runs smoother than ever, and the repairs were done quickly and efficiently. What really stood out to me was the honesty of the mechanics. They didn't try to upsell unnecessary services or parts, which is something I've experienced at other shops. They were transparent about the costs and kept me informed throughout the process. The shop itself is clean and well-organized, which gave me confidence in their professionalism. The prices were fair, especially considering the high level of service I received. It's clear that Master Automotive values their customers and takes pride in their work. Overall, I highly recommend to anyone in need of car maintenance or repairs. I'll definitely be returning for any future automotive needs. Thank you Wade & Esma

I just completed my two-year maintenance here, and Wade identified an issue with my tires, recommending their replacement. Initially hesitant due to the price, I ultimately agreed, and after Wade replaced them and conducted all the necessary maintenance, the difference in my car's performance was remarkable. Someone may be concerned about unnecessary expenses or being taken advantage of, I can confidently say that Wade's work was worth every penny, and the pricing was fair and trustworthy. I'll definitely be returning for my three-year maintenance!

Outstanding Service and Exceptional Customer Care at Master Automotive! I recently had the pleasure of visiting Master Automotive to replace my rear tires, and I cannot express enough how impressed I am with the outstanding service I received. First and foremost, I must mention the incredible assistance/service provided by Wade, the owner of the store. Wade is a true gem in the automotive industry, embodying the qualities of a great and kind person. He went above and beyond to ensure that my tire replacement experience was nothing short of exceptional. Not only did Wade efficiently install two new rear tires on my vehicle, but he also went the extra mile by voluntarily balancing the front tires and performing a rotation, all at no additional charge. His willingness to go above and beyond the requested service truly showcased his dedication to customer satisfaction. The expertise and attention to detail demonstrated by Wade were truly commendable. The tires were flawlessly installed, and the balance and rotation were carried out with precision, ensuring optimal performance and longevity for my vehicle. Wade's extensive knowledge and experience in the field were evident throughout the entire process. I wholeheartedly recommend Master Automotive to anyone in need of automotive repairs or services. The exceptional service I received, particularly from the owner Wade, has left a lasting impression on me. I am grateful for their expertise, kindness, and the genuine care they demonstrated throughout my visit. Thank you, Wade!

I had a great experience at Wade's family-owned business. I recently bought a used 2011 Porsche Panamera with 100,000 miles and needed some maintenance done. Wade worked with me to prioritize the major things that needed to be fixed, and his prices were very reasonable. I appreciated his attention to detail and willingness to go above and beyond to ensure my satisfaction. Even after I noticed a small leak, Wade fixed it for me immediately and at no extra cost. If you're looking for honest and reliable service, I highly recommend Master Automotive family-owned business.

I was very nervous about getting my Porsche worked on- I’ve only ever taken it to the dealership but it needed some body work so I was looking for the best of the best! From the moment Wade answered the phone I knew his shop was perfect. He was polite, thorough and highly accommodating- answering all my questions, taking time to explain the repair process and putting my mind at ease. I had him do the body work and some maintenance (oil change and brakes) the car needed and I am incredibly impressed! You would never know the car had been scratched- it’s as good as new (or better)! Additionally, during my last brake servicing at the dealership I was told the squeaking sound in brakes is normal on Porsches as they were not able to resolve it. Wade has completely fixed the brakes - they are silent as they should be! Thank you to Wade and his team- you are incredible- I will be back for all my Porsche services!!

As someone who's pretty ignorant when it comes to cars, I often feel very anxious getting work done on my car. That being said, my experience with Wade was one of the best customer service experiences I have ever had. Wade is an expert in German cars and he provides amazing service. He really cares for his customers and takes care of your car like it’s his own. His wife is also so helpful, kind and always ready to help and accommodate the customer needs. They’ll greet you with a smile and take care of you until the very end. They are constantly communicating with you about the latest updates on the car repair. They also take care of talking to insurance company and figuring out logistics with them on your behalf. When I read the reviews, I thought it was too good to be true but it really is that good! Trust them with your car- you won’t regret it!

This is the best place I have found to get my Audi serviced in the Bay Area. I have now been taking my car there twice with relatively extensive jobs and both times they were doing great job getting it fixed. Wade was keeping me updated on the progress as it took a few days to get all the parts to fix coolant and oil leaks. Customer service starting from the check-in has been friendly and welcoming every time. When I went to pick my car Wade showed me all the broken parts that had been replaced and explained once more what had been done to fix issues. I will definitely be going back for the next service as well.