The Ford Store San Leandro in San Leandro

I just wanted to take a moment to give a huge shoutout to Sam Noble at Ford in San Leandro! He did an absolutely amazing job assisting me with my recent Tesla purchase. From the moment I walked in, Sam was friendly, knowledgeable, and genuinely dedicated to making the process as smooth as possible. He took the time to answer all my questions and made sure I understood every step of the buying process. His expertise and patience really stood out, and I never felt rushed or pressured. Sam went above and beyond to ensure I found the perfect vehicle for my needs. If youre looking for someone who truly cares about their customers and knows their stuff, I highly recommend reaching out to Sam. Thanks to him, I m now a proud Tesla owner, and I couldn t be happier with my experience!

Inquired about a Mach-e premium I saw on the San Leandro Ford dealership website (3/20). Worked with Robyn via text and email and made an appointment for 3/22 to see the car and complete the buying process (they ran my credit on 3/21 and said I was good to go). I show up for my scheduled appointment on 3/22 and find out that Robyn was off Ok, things happen, schedules change. The sales lady that met me outside was more than willing to help me out. I show her the stock# of the Mach-e premium I was working with Robyn on and after about 10 minutes of looking for the key, she tells me that the car was sold the week prior. Needless to say I was extremely frustrated, especially because I had driven from Tracy to close the deal. Will not be coming back!

Ford is great and will figure it out if they don t have the answer readily available. Billy provides excellent customer service!

Called a couple days in advance to book appointment on the day went in at 7 waited in the lobby for the service to be completed Billy came out and gave me an update job was finished and I was on my way. Overall very satisfied with the service Paul and his team have done a good job taking care of me and my vehicles at San Leandro Ford Store.

Do you want a low pressure sales experience with a great salesperson at a great price? Go to The Ford Store San Leandro and see Jasmine Adkins!

great job, was done fast.

I have been a customer of Ford San Leandro for ten years and have my vehicle serviced regularly. At times my repairs were extensive, but most of the time normal service and upkeep. Whatever the circumstances, San Leandro Ford was efficient, through and made my vehicle roadworthy as quickly as possible.

Had to take my car back because their technicians didnt fix my car correctly. Then got charged by fastrak because my vehicle had gone over the Vallejo bridge during the time when they had my vehicle. They still have yet to compensate me for the tolls and late fees they caused. If you want to buy a ford I recommend any dealership but this one.

Excellent staff! Julio, Jose and Jasmine......the the Js.....were incredible, patient and informative.

Goood service!!!!!!! Thanks to Antonio!

Viva was amazing to work with. She made the process simple and very fast.

Easy to deal with and knowledgeable of truck features

Easy breezy is their motto, and it was so true! Thank you for our new Ranger Raptor Viva!!

Excellent service

I had an incredible experience with Jose Rios , very knowledgeable and It was a smooth process for my husband to get a new car , ask for Jose if you are looking for an amazing experience .

The San Leandro ford service department got me in and out fast . Paul the service manager was fantastic and very nice . He got my Maverick truck in and serviced as he send he would. I m very happy with their professionalism.

We purchased a car six months ago and the engine blew in it. We found out that it was a recall from Ford. They took the car and ordered the new engine, repaired everything that was affected and provided a rental car while the car was in service. it was in service for a little over 30 days, but to be fair it was over the holidays. There were days that the repair shop was closed due to Christmas and New Years. Tom in the service department was very helpful, Informative and communicated everything that was going on each step of the way. He worked with Ford on getting the repairs done without cost. I would recommend Ford service shop to anybody who needs help. With their car.

I recently purchased a 2024 Ford F-150, and I couldnt be more satisfied with Pedro Lopez during the experience! From start to finish, Pedro went above and beyond to ensure a smooth, transparent, and enjoyable buying process.

Great experience. Very transparent over the phone and when I got to the dealership they honored everything we talked about over the phone. Pedro and Tomas were amazing.

I worked with Jose Rios to get a new ford lightning and my experience was excellent. He was honest and transparent with every question I had. Would definitely recommend working with Jose!

Owen s the best service advisor I ve had so far.

Jose Rios and the team did a great job looking for the truck I really wanted Im satisfied with the team work they provided

This guys are professionals

Ordered my new car online after a horrible experience ordering from Oaklands Uptown Ford dealership. Sam the online rep immediately reached out to me through phone call and kept me updated through text and email. He ordered my vehicle and helped me fill out the paperwork digitally. Once the vehicle arrived at the dealership, Sam called me to schedule a walk through of the vehicle. Unfortunately, Sam couldnt meet me on the day of but put me in good hands with Jasmine who was very personable and helped me understand everything I needed to know about the pricing and vehicle. She was very transparent about everything and made trading in my car a breeze. Definitely, a dynamic duo and will be taking my services to this dealership over the closer uptown Ford. Especially from what I remembered about my service with Duke and now The sales reps Sam and Jasmine

I have a 2023 super duty still in the shop for repair of shift interlock solenoid. I dropped my truck off in October 2024 and it is still in at S.L. Ford store. The service person keeps telling me the part is on back order. What can I do?

Great customer service!

Viva was awesome to work with! Thanks again!

I had Grant Goo help me figure out a lease that worked for my wife & I, and it was a totally transparent, anxiety-less experience. No hard sell, no BS. Great experience from beginning to end. Cant recommend this dealership, or Grant, highly enough. Cant wait to pick up my new Mustang today!!

Martin at San Leandro Ford has a very bright personality with a great spirit. He provided us with the feeling of being more than welcome. He had that sparkling sparkle since making plans to meet at the dealership over the phone to find out about my best options in regards to financing my vehicle. I truly wish that there would be more representatives with the same spirit, knowledge, respect, and overall, patience while figuring out what vehicle to choose. Thank you Martin, muchas Gracias Martin.

Sales Person, Jose, was great!

3rd truck we purchased from The ford store San Leandro and it s always been quick and easy the best dealership in the world

recommended i have been working with them for several years

I had an amazing experience with Pedro Lopez. He did a great job assisting me. He was knowledgeable about the car, friendly and professional. The car purchasing experience was pleasant.I highly recommend seeing him if you are looking for a car!

Antonio was great and got the perfect Van gift for my husband. Thank you Ford San Leandro. :)

No nonsense pricing with excellent communication through the buying process. Best experience EVER!!!

OMGOODNESS I felt like I was with family here and got an amazing deal! Ask for Jasmine because shes awesome!

Great place,Great service, thank you alsoI have always received the best service from Simon

I purchased a Ford Mustang Mach E from San Leandro Ford. I worked with Viva Velez once she responded to my quote request. Her communication was prompt and precise. She also helped me get the vehicle of my choice by getting it from another dealership. When I went in to pick up the car, I was able to get in and out in under an hour. At no point during the car buying process, did I feel the pressure to buy. This was a very different experience from what I have had at other dealership. I will strongly recommend this store for any Ford purchases.

Great experience at a dealership. No pressure sale and attentive sales person.

Fast friendly service. I was able to go in and buy a truck and not be there the entire day

Professional helpful and great listeners to ones needs.

Great buying experience Professional staff transparency all across the board Thank you julio and viva!

The people are very nice and direct to the point and very patient and knowledgeable about their work specially Thomas and cashiers thank you so much.

Overall we had a great experience it was worth the long drive from Marin. We thank Jose for his friendliness and for how helpful he was throughout the whole process

Rep Jose was very helpful and accommodating.made me feel very comfortable during a stressful time. I left very happy and stress free. Thank you Jose and ford

Not given the charger as promised

NEW EDIT BELOW!!!!!!! I purchased a used card out of state with Viva. She was an absolute pleasure to work with from the very start. It was a breath of fresh air working with another female. Transparent with pricing and accommodating. From start to finish I have been blown away by her kindness and professionalism. I highly recommend seeing her if you are looking for a car! I originally was very impressed with the pricing and ease of transaction with little knowledge of the hassle that would follow. I purchased my vehicle from out of state. I was never informed that I would not receive temp license plates. I proceed to try to register my vehicle and my financing company never received my title. I purchased my vehicle on 12/14 and still am unable to drive my car due to lack of paperwork being processed in a timely. I highly suggest if you are buying from out of state you look somewhere else.

Viva was very helpful and a joy to work with. She was very communicative, and was straightforward to deal with.

Service Consultant, Owen, was prompt and courteous and ensured all issues and items discussed were performed. While waiting, coffee available, with seating to perform laptop work onsite with Wi-Fi guest connection. Service performed as required with no need to return and resolve.

Amazing deals. Great people. Thank you Jasmine for the great service. Got a 2024 Mach E and couldnt be happier with my deal.

Viva was very helpful and found the vehicle I was looking for. Transparent and easy to work with.

a great experience w David Gonzalez. Listens to my needs

Happy with our experience at the Ford Store San Leandro. Staff was extremely friendly and allowed us to make changes to what we wanted without displaying any irritation. I just wish the whole car shopping process didn t take hours.

I just bought a Ford Mustang Mach E and Grant was the best. No pressure, very hospitable, helpful, knowledgeable and courteous. I got an amazing deal. Looking forward to driving my new car.

Very good customer service and very satisfied with the deal I got on my Lightning. Sam was very helpful and continued to be responsive to my questions after the deal

We had a great experience in this store buying our first Ford Mache. Our sales representative Ms.Jasmine Adkins helped us throughout the buying. The store sales manager Mr.Juan Marquez was very helpful in our queries and discussions. Overall, we had a very pleasant experience.

Very good service from Mr. José Rios, I will recommend him to my family for more purchases

Great experience at San Leandro Ford. Sales staff was great and didn t pressure me to purchase any add ons or anything I didn t want. I got a deal that could not be beat by several other dealers and they even delivered my truck to me in Napa.

Our van had a slipping transmission issue. The service department looked at it, ran tests and solved our problem. They were very communicative during the process AND they delivered the van to our house! Cant ask for more than that. We highly recommend them to anyone who asks.

Had a wonderful experience with Viva Velez, friendly Customer Service and you can tell she has years of expertise, and It brought me pleasure supporting a fellow poc.

Yesterday I purchased my 2024 Edge from San Leandro Ford. I previously had a 2016 Edge and loved it. Gus was great and very helpful with my purchase. Joe set up my car up and explained all the features and Tomas prepared the paperwork. They were very friendly, polite and efficient and made my purchase very easy. Had a great experience. Thank you all. I recommend San Leandro Ford to everyone.

I found service less than excellent at San Leandro Ford. Additional notes were added at online appointment booking, to check left blinker, coolant and washer fluid levels. I was called to inform me my vehicle was ready. At that time I asked if the left blinker was checked due to it blinking quickly. The Ford rep said he wished I had mentioned this when checking the car in but he would have the service team check. Today, I tested the rear washer fluid and there is no fluid coming out. All staff I encountered were nice and friendly, and the complimentary Uber ride while my car was under Ford care is a nice perk. However, I do not plan on bringing my Ford to get serviced here in the future. I feel that I was sold on a glorified oil change service. If notes on the account were not addressed, very basic items, at that, I do not have confidence services sold to me were completed.

Nice group at this store and large selection of vehicles on site. Sales team not as pushy as I ve experienced elsewhere!

Antonio and Julio was fantastic to work with! He made the process of buying my new truck quick, easy, and stress-free. Highly recommend him if you re shopping at the Ford dealership!

Thank you for having a very good service and for answering all our questions, thank you

I had my car serviced here and was helped out by Simon. He helped me understand exactly what they were going to do on my vehicle and was extremely detailed it was very helpful. They also helped me get home after my car was being held for service! I had a great experience here!! Thanks Simon and the San Leandro ford store

Great price amazing customer service.Jasmine did a fantastic service .

Excellent Service Martin and Juan

Roberto and Maria are a great team and provided a seemless experience. I am happy in my commitment to being a Ford customer for life.

It has been a while since I have bought and American car but so happy that I did again. The service department at San Leandro Ford has been top notch. Since I work from home the service of being able to have mar car picked up and delivered back to my home allows me to keep working and not miss a beat. My last service actually happen right at my home and my car never needed to go in. I would definitely recommend their service department.

San Leandro Ford Store is one of the best Ford service centers Ive been to. Theyre honest and give me more options when servicing my car. The communication is great, Owen goes above and beyond! They will pick up your car, give you a shuttle ride or give you a Lyft / Uber one way. Now thats sevice!

I have a warranty on my car. But, The dealership has went out of business.So, I had my bank email directly to Billy @ the Ford Store. He said he never got the email because of new firewalls installed @ The dealership. I thought that after I paid in full. He would still be looking out for the email.But no I also had a copy mailed to my house. I m also going to contact the BETTER BUSINESS BUREAU. Concerning the dealership that is out of business.

The staff is helpful and kind and delivery of your vehicle upon completion of service is good, but slightly irritated by the fact that diagnosing of the issue was as far as the dealership could take it due to Ford no longer offering or having access to the replacement part for my vehicle. But on a brighter note the staff was very helpful and did say that if I happen to locate the part (which they gave me the part number to)that they could do the installation ,which dealerships don t normally do with parts not purchased from them.

Grant was the reason we bought our Bronco there. He was polite and not pushy when he discovered we were at the wrong dealer looking for the Bronco. He showed us the ones there and was very nice. He s also from our hometown!

We had a great experience purchasing our Bronco Badlands. Our salesman Sam Noble was friendly, helpful, and patient. He explained all the features of the Bronco and showed us how to use them. He even helped us download the Ford app, showed us how it worked and then got it connected to our new SUV. I definitely recommend The Ford Store.

Sales process was very informative, honest, and extremely quick to the final purchase of my vehicle. Customer service is a big plus at San Leandro Ford.

Exceptional Experience! Joe and Tomasz were truly outstanding to work with. Joe patiently walked us through every detail of the Mustang we purchased, ensuring we fully understood everything. Tomasz, with his humility and kindness, made the paperwork, numbers, and available options seamless and stress-free. I m giving 5 stars to both Joe and Tomasz for making our experience at Ford of San Leandro so great. Highly recommend!

Real people and great customers service with great safety features and comfort

Currently Im in the process of purchasing a new F-150 Lightning everything has been done online and over the phone. I live on the island of Kauai, Hawaii. Ive been dealing with product specialist Viva Velez and she has been great to work with. Definitely a credit to the profession. So far so good. Hoping this process continues to be as smooth as it has been going.

Not only did I get the deal I wanted, but it was the smoothest sales experience I could have asked for. After having a negative experience at another Ford dealership, I was anxious to deal with another. My experience couldn t have been more positive. My sales agent, Viva, was so helpful, didn t pressure me at all, and was efficient. I was in and out of the dealership in under 1.5 hours in my new Mach E!

Grant Goo is by far the worst sales representative I have ever experienced. He is absent, pushy, rude, and insulting. I contacted management of his behavior and never received a response. He belongs at the Livermore branch where they are just as unethical and ridiculous to work with.

Very professional dealership up front and honest. Jasmine my sales person was very knowledgeable, professional and an overall pleasure to do business with. I will refer The Ford Store San Leandro to anyone looking to purchase a Ford product. Ron Fontana Napa Ca.

This is my first Ford and the service that I have received at the Ford Store has been excellent. I have owned luxury sedans and I have received a better service experience at the Ford Store in San Leandro.

Grant and Ron were fantastic! Grant was so friendly and super knowledgeable. A lot of other dealerships the folks who work there seem either bored or not really friendly, and Grant was so refreshing to talk to and made the entire process a real joy. He helped us find the right car, with the right price, and was super patient and a pleasure to work with. Ron was also so friendly and made the final process incredibly smooth, I was dreading being there for hours but it was so quick and easy. A week into my car, mustang mach-e, I am loving the car. I ve owned multiple of the popular EVs and the design and thoughtfulness into the Mach-e is surprisingly really good, easy to use, good visibility, helpful notifications, super comfortable. Grant even followed up the available as I had questions, which really marked superior service and how much they care about you as a client. None of the other auto dealership in the past went this much out of their way. It s making me want to stick with ford and this dealership from now on.

Excellent!

I do business with them for parts all the time, they are quick and helpful. I also bought my 22 Bronco there I love it.. services have been quick and easy

Excellent customer service! The whole sales team was professional and personable. Thank you Antonio for our Ford Eco Sport. And a special shout out to Thomas in finance! Amazing life story! God bless you all!

My family and I bought three vehicles from here and we had the best customer service plus experience ever. Thanks to David and Gus for seeing it thru, we appreciate youre hospitality and professionalism! Were definitely coming back for another vehicle next time...

Professional and easy process of buying a car . No hassle or trying to make you buy something more expensive.

Had a very positive experience purchasing a new truck. Jasmine Adkins was very helpful and was able to make the process smooth and easy.

Overall, they simply have excellent service!

Great dealership, honest and very competitive pricing . Jasmine was very nice and super helpful in answering any questions and concerns I had about the vehicle. She made sure I knew everything about my new vehicle when I came in for a test drive and was very friendly throughout the whole process.

I had a great experience getting a new truck through this ford dealership. Had the pleasure of working with Grant who made the process very easy and straight forward. Especially after dealing with other ford dealerships. They also had a much better selection than any other ford dealership I could find in the Bay Area.

The whole service experience was smooth and easy 100% would recommend

Fast and friendly service

I wanted to share my recent experience following the recall service for my Ford Explorer due to malfunctioning cameras, during which I also had an oil change performed. I appreciated the convenience of Ford s pick-up and drop-off service; it was a positive aspect of the experience. However, when I used the car a couple of days later, I discovered that the automatic gear system was malfunctioning. The gears wouldn t change, and my attempts to use the manual gearbox (paddles) were unsuccessful. Given that the car has only 16,000 miles on it, this was extremely frustrating and disrupted my day, as I had to drive the car back to the Ford service department stuck in first gear. Additionally, I noticed grease hand marks all over the side and the bonnet when the car was returned, which was disappointing. The good news is that service manager Paul reacted very quickly to resolve the issue and went above and beyond to ensure I left with a positive outcome and a very clean car. I truly appreciate the personal touch he provided during this process. Thank you for your attention to this matter, and for the excellent service in resolving it! Best regards

They make you feel part of the Ford family as soon as you step in, I was able to work with Viva, Jonathan, and Juan and they all did a great Job. I would definitely go back and also recommend them to family and friends.

Thank you Mr Billy for taking care of me, being all the way in Sacramento and my car In San Leandro at the Ford Store I can t thank Mr Billy and the service staff enough for putting my Car back together for me and my children! You guys ROCK !!!! Peace and Blessings to you all

After checking in my car. They provided me with Free shuttle to my home. When the car is ready for pick up. Ford Store San Leandro got me a free Uber and pick me up from my home. What an awesome service. I will surely use them again even though I live 12 miles from the Store.

I ve been a customer for 11 years at the San Leandro Ford Store with the same car and I ve always left as a satisfied customer. The service personnel are always very friendly, pleasant and courteous. They don t try to sell you something that you don t need. So far I ve never been disappointed with the service because they have helped me keep my car running and in good condition.

Good service

LOVE WORKING WITH THEM

Fast reliable efficient service

Staff is amazing here in San Leandro Ford. Great costumer service!!

Great team. Good service and perks.

Owen was very professional. He saw to the processing, follow-up and return of my vehicle. I also appreciate his suggestions to questions asked. I m satisfied with the service.

Viva Velez and Julio were great to work with, and were able to get me out of there in a reasonable time!

Update: after about a dozen phone calls, the intervention of Manager Hamid Seifi, and four days in their shop (they said it would be a day or two), I got the car back today and the smell is less obnoxious. Ill see how long it lasts. Thanks for your help, Hamid. -------- The salesperson Marteen lied to me about the vehicle being a non-smoker vehicle. A couple of weeks after I bought it, the super-strong-perfume-used-car-deodorant wore off and now the interior of my vehicle smells like an ashtray. Of course, after I bought the vehicle, I saw that the Carfax reported the vehicle was first sold in Oklahoma. EVERYBODY smokes tobacco in Oklahoma, even the babies!

Great experience and Service person Billy Severs was so patient went beyond expectations Thank-you

Amazing customer service they take the time to explain everything about viechles your interested in and explain in detail about paper work

The best service fast and easy

The seller who served us was very excellent and was always on our side.

Our sales person Joe Fogerty made my wife and I very comfortable. There was no feeling of pressure and he was very informative. Our finance manager Tomasz Kallski was very friendly as well and he made this portion of our purchase quick and painless. The entire staff was very nice and on top of all that we got a fantastic deal on a brand new Escape plug-in hybrid.

they are very helpful and they do the service good to

Terrible customer service. Lack of trust.

Everyone there. Especially Viva. She welcomed me made me as comfortable while doing paperwork and made me feel this dealership is in a class by itself. Kudos !

I had a very good experience with the purchase of the my truck

Its wonderful that Ford has mobile home service!! Perfect for disabled people like myself that really cant leave my vehicle at a dealership for 4, 5 or more hours!

We had a great experience. I knew exactly what I wanted and they respected that and did not push or pry. Grant Goo was our sales person and he was such a pleasure to work with. He was knowledgable, friendly and easy going. We went to other dealers and decided to go back and make a deal with them because the vibe was so positive, they gave us a great price right away without haggling, and Ford offered the lowest interest rates anywhere around. I am a happy camper and highly recommend checking them out...ask for Grant!

Excellent service in every respect! Thank you!

Joe Fogarty was great. Answered all my questions and got me in the right truck for my needs

Solid customer service. I would buy from them again.

My trucks side mirror was scraped after I brought it in for an oil change. Although initially their response was slow, Paul, the manager, made things right: had the scratches buffed out and washed my car and promised me some future oil changes for my troubles. Paul was professional and sincere. I will come back again to The Ford Store if Paul is working there.

I should have read the reviews before I brought my Mach-E here for service, but I really didnt have a choice since this is the closest dealer to my house and my vehicle had a powertrain failure. I also had previously had a good experience getting a tire replaced quickly there. My car has been at this dealer for 45 days tomorrow. The part came in 11 days ago. I was told it would be ready for me on Friday, July 5th. I didnt hear back so I called on Tuesday, July 9th. My car had not even been brought in to have the work started. The GM/VP said it would be back to me today, Friday July 12th, but I was just told it is not ready. If I was the owner/ manager I would offer my team overtime to work this weekend to make this right and get my car back to me sooner. I realize the dealer has no control over when they will get a part in. The issue is the lack of proactive communication and over-promising/under delivering in terms of when I would get my car back. For weeks, in order to get an update, I had to call repeatedly. Owen was my service advisor. The service manager, Paul, who I have been dealing with this week, was realistic with me when he called to update me about my vehicle, but its still disappointing to not get my car back after being promised itd be ready on the Friday of the week 2x in a row.

Working with the Ford Store San Leandro was an excellent experience! The process was seamless in buying a new car, including the financing. Working with Grant Goo specifically made the experience stress-free.

My sales person Ulises, was very good. Attentive without being pushy. Made the process painless

The salesperson Martin lied to me about the vehicle being a non-smoker vehicle. A couple of weeks after I bought it, the deodorant wore off and the vehicle smells like an ashtray. I shouldnt have thought a used car salesperson would be honest.

Great sales experience. Ulysses was wonderful to work with. Very experienced in the car I was purchasing. Tomas in finance was a pleasure to work with as well. Quick and easy experience.

Great experience with this dealership. Ask for Martin in sales, very helpful! Thank you.

ALDAHIR MARTINEZ could not have been more helpful to me as a senior citizen i thank him very much.

Ford Store San Leandro is one dealer I can highly recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felecia was not a problem. My Service Tech Jose arrived on schedule. He was very professional and explained in detail the work that was being done. I look forward to doing more business with San Leandro Ford. Also Kudos to Sam Noble the salesman who handled the sales of my 2024 Ford Maverick. Sam is a great asset to this dealership!!

I am so happy with my new Ford Mach-E...Viva made my entire experience extremely pleasant and easy. Ive already recommended her to my friends and if you are reading this I highly recommend going to Viva if youre in the market for a new car.

Your service department is run extremely poorly. Somehow you passed the right rear tire as inflated to spec during your visual check when in actuality it was inflated to 30psi. Far below the recommended psi of 35. Your technician failed to find a puncture, because he wasnt looking it because he passed the vehicle. The service tech at BigO found the leak and they replaced the tire

sales team and manager were fantastic! glad we ended up there. and the family is too!

Great work, quickly done and a car wash to go with it. Excellent service!

They did what they advertised. All employees worked together to get me what I wanted when my initial salesman was unavailable. They made me feel comfortable and the process was smooth and easy.

The Technician was most prompt, professional and a pleasure to work with. He is indeed an asset to your company

There customer service skills is very lacking. Never followed up with me on the part they ordered for my car. I had to keep on calling to see it part was in yet, when I first was told it would take a couple of days. A month or so later I called back to see if the part was in and was told they had it. If I hadnt called back AGAIN, Ill still be waiting to hear back from them. I WILL NEVER BRING MY CAR BACK TO THEM.

Very easy transaction and very friendly people.

The customer representative gave thorough instructions on what was being done and completed the task within a reasonable amount of time. Thank you all for the great customer service.

Every single time I visit the san leandro ford store, the employees are very professional and awesome when it comes to customer service.

Big selections of cars. Fair prices with salesmen who are straight forward and not pushy. It was little stress and no back and forth continuous bargaining to wear me down. Ilya was a great salesman. He educated on the car and left us to decide what we wanted to do. In and out within 90 minutes with a beautiful car for our son.

Great experience. They know what they re doing with my Ford Ranger. Runs like new.

I highly DO NOT recommend shopping for any car at San Leandro Ford dealership. Don t waste your time! My dad visited the San Leandro branch to look at a particular truck on the lot. Once there, he was able to look at the truck and schedule a test drive. Everything went well. They went inside to do paperwork, they exchanged information ran his credit score. It turned out he did not have a crucial document needed to proceed The Salesman s said bring back the papers tomorrow and we ll get you going with the truck tomorrow. We will reserve it for you. Dont worry! The following day. My dad went back to complete paperwork with the proper documents and was told the vehicle was already SOLD. The prior sales man was not present and nor did anyone know what was going on. All in all my dad was filled with false hopes. Nothing but wasted time, very unprofessional with zero communication between the office staff. General manager did not call once to follow up or apologize!

Great experimence buying a pre-owned vehicle here. Ulises, Aldo, and managers made the experience quite smooth and painless.

Friendly environment and good service

Service was extremely slow - did not call or communicate the extra time needed for the car

I recently brought my 2020 F-350 Superduty to San Leandro Ford for a service engine light and two recalls. Unfortunately, my experience was extremely disappointing and frustrating. I feel compelled to share the details to help improve future customer experiences. First and foremost, the service technician assigned to my vehicle appeared to lack knowledge about the necessary repairs. Despite making an appointment, I was initially informed that the repairs would take 1 to 2 days. However, my truck ended up being in the shop for a total of 14 days. During this time, there was no offer of transportation assistance when dropping off or picking up my vehicle, even though all the repairs were covered under warranty. The most frustrating part was the repeated promises that my truck would be ready the next day, which continued for an entire week. Each time I called to check on the status, I received the same vague responses and runaround from the service tech. Additionally, despite my requests for a rental vehicle, none was provided. The lack of communication and accountability from the service department was unacceptable. This experience has left me extremely dissatisfied with San Leandro Ford.

We found our car online through Bank of America s search engine of dealerships that would take our pre-approved loan. Everything seemed ok at first. They asked my husband for all of his information again for the DMV etc. My husband arrived to sign paperwork and pick up the car. The person who provided the paperwork said that they add a device to locate your car if stolen and that they put it on every car for free and if you want to continue you can pay for additional years of coverage once the first 3 years expires. My husband said as long as it s no cost to us, because we don t need that . The salesperson reiterated that it was free. Fast forward to the following week. It turns out they re-ran our credit approval and acted as a third party between us and BofA and opened a different loan I m assuming to get some sort of kickback. They also charged us over $700 for the supposed free service they put on every car. We were also told how lucky we were to have 2 sets of keys for a used vehicle only to find the second set wasn t even for our car! We have had the car a month and the brakes have already triggered an indicator light. Now I know why they pushed their extended warranty so hard. An unfortunate and shady experience we could have had in Sacramento.

Everything was easy. No dealer mark up if an order is placed

Thank you for making the process so simple. Shout out to Antonio to spend extra time answering all our questions and staying on late to wrap up all the logistics. Highly reccomend this dealership.

Extremely helpful and friendly staff!

Ulises was the man, always kept me up to date on my maverick order. Whenever similar orders were available to be picked up, knew what I was looking for and called me in. Ended up getting almost exactly the car I wanted without waiting 1 year+

DON T GO HERE!!! This place is horrible. No updates or communication at all. A basic brake job took 30 days exactly. $1474 later and they never offered a loaner car. NEVER AGAIN.

I had a great experience at the Ford Store in San Leandro. It was a pleasure to work with Grant, who was very friendly, informative, and knowledgeable in helping me decide on the vehicle that best fit my needs. He was always there for questions and ensuring the process went smoothly. Buying a vehicle is oftentimes stressful, and Grant, along with the rest of the staff, made the process seamless. Would highly recommend the Ford Store in San Leandro.

I took the car around 3 maybr 4 times for a wobble and side to side movement but they cant figure why plus i asked owen if he can ask the mechanic to go on drive the car with me .the mechanic didnt want to then he try to say its has a wobble and side to side movement because the air was low. Then they try to say its the tires when not to long ago owen gave me a paper saying the tires are good. So how can they go bad so fast . Asked owen to tell another mechanic he went and brought back the same one . This time i kept telling him to drive he finally said yes but only went around the corner. Kept it for 4 days told me the same. they think it needs new tires but how can new tires solve the wobble side to side movement qnd the loose steering wheel. P.s owen told me if i can take it to a different shop to see if they can find the problem im not paying for it when i have profolio . No point in me taking it to a non ford shop and pay full when I have warranty

The ford an excellent services are fast, helpful. i walk in with bad credit, they fixed it in 1/2 hr. Now I have a new car yaaay. Thank Ford..

I was pleased with the sales service. Joe Fogarty, my salesman, was helpful and friendly. He handled the transaction efficiently and without any problems.

Great communication every step of the way. I was able to come in from out of town and drive away with my new truck quickly and without issue. Sales and finance answered all my questions and were honest and fun to chat with.

This has been the best purchase experience I have ever had. The team at San Leandro was very attentive to my needs and help me get the car of my dreams. Thank you team San Leandro!!

Jasmine at San Leandro Ford provides excellent customer service. I have nothing to say but good things about my experience of purchasing a new Ford Mustang.

Kudos off the bat. Requested information from the website, asking to contact only via text or email. Thats what they did! My sale was easy no loan paperwork or trade-in to handle. They were courteous and friendly. What I appreciated as well was the assistance they were giving the young man in buying a Mustang. Walking him through the loan paperwork, working with him to purchase a new car and an affordable loan. Maybe it was the new car giddiness but it was nice to see another person leave happy as it reinforced my purchasing decision.

Very good

I am not sure if they really care about their customers because that is not how I was treated. I brought in my car for a scheduled warranty repair on 2/26, they fixed it and I picked on 2/29. (During the time, no one called me to follow up with me and telling me when it would be ready. I had to make calls daily to find out myself.) When I was driving home the freeway on the same day I picked it up, there were more than 4 warnings popped up. I was going to used my car for the weekend, but I couldn t drive it when so many warnings showed up. I scheduled another service on 3/4 to find out what s wrong. On 3/5-3/6, I called them more than 10 times and left messages during this period, but yet no one called me back to follow up the status, just like the last time. Until 3/7 after I called both services department and the consultant more than 6 times and left voice messages during the business hours, finally I got the call back from the consultant and I was told my car would be ready on 3/11. (Sounds like my car was sitting there for two days for nothing being done) Guess what? Same story again, no one calls me to follow up with me on 3/11. After I tried to call them more than 5-6 times and finally got the call back from the consultant on 3/12. And again, I was told more parts were damaged and they needed more time to fix and it would be done by 3/14. Today is 3/14, the consultant never call me to follow up with me, instead I called his desk and service department more than 5 times, just like the other days. Finally a lady at service department told me the consultant already left for the day and my car was not ready! I don t know why they are treating their customers like this? And the car is still sitting there without ETA. This is far beyond acceptable customer services.

The San Leandro Ford staff were very helpful and patient with me. Joe Fogarty worked with me for over a week in helping me narrow down my choices, and eventually finding me my perfect vehicle.

Easy to do business. Clearly addressed my questions, good proactive communication and overall service.

Service department isn t good. Brought it in for service on a Monday early morning, I told them I needed it before Wednesday morning, my service guy said No problem and I went on with my day, no problems at this point. It s midday on Tuesday, getting a little worried because no one has contacted me, but I give them a chance. It s now close to closing, no one has contacted me, I ve called the service department several times and they kept telling me my service technician was busy and would return my call - again, no call. I need my car so I have my mom physically drive me down there and I have to ask for my car back. Update: 3 Stars now, my experience this time was much better. It really depends which service advisor you get. This time it was Billy, I wish all the advisors were like Billy - great communication, and gets stuff done.