Ford Parts Center in San Leandro
1111 Marina Blvd, San Leandro, CA 94577, United States
About
The Ford Store of San Leandro has been a family-owned and operated Ford dealership in the Bay Area since 2008. We are proud to provide exceptional customer service to clients coming into our dealership for sales, service, finance, and parts. If you need parts for your vehicle, order from our parts department. You can even have us handle the installation for you.
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Fernando was simply AWESOME!!! He may have saved me a bunch of money. I would go as far as to call him Fernando ANGEL. I appreciate superb customer service, especially because I am a women. Sometimes yall men think we don’t know nothin lol
This has to be one of the best service parts team from any dealership in the bay area.
It was my first time here but it is a great place with fantastic service thank you and I highly recommend it!
Fernando is awesome - always a smile and helpful for whatever we need!
They said this is not a Ford dealership. And they didn't want to contact other Ford dealers. Because they are not solution oriented. I do not recommend this place.
Worst service I have ever experienced! They tell you that your car will be ready the next day and they take an extra week. If you can avoid going to this place save yourself some time, headache and don’t go.
If you can get past the operator(and the endless placements on hold) and actually get an "adviser," that's half the battle here no matter the time of day. We might regret buying several(believe it was 5) years of service in advance which was hyped to us when we purchased our Ford here. Our change oil" light went on several weeks shy of our service "due date" but they keep saying they don't want to pay for it yet. Meaning we might risk injuring our vehicle by driving it until they will fulfill their duty to properly service it. I'm a nationally syndicated radio host and newspaper columnist and here I've been placed on hold yet again for over 20 minutes just to talk to someone. Hopefully. Again.
This is the second time I had to bring my car here. My car has been here for almost a week and I have only talked to my service advisor twice!! The best thing to do is go directly to the store because you'll get placed on hold past ten minutes or will be told your call will be returned which will never happen. This is yet another horrible experience. If you can avoid this place please do ,they are extremely unprofessional.