Skip's Tire & Auto Repair Center in San Jose

The experience from the store was unsatisfactory for a few reasons: 1. I had paid for oil change and tire replacement via a Groupon. They had told me I had to pay over the Groupon since my car needed more oil and some other charges which I agreed to pay. 2. In mid service they told me that they can't get the lug nuts of and that they have to break the nuts and I have to pay 26$ per set to replace them for doing the tire change. My previous service before this was with the Ford Dealership and no such issue was reported. When I went back home I was able to open the lug nuts without much trouble with an impact driver! SO THEY DID NOT ROTATE THE TIRES until I pay 100$ plus for reasons that don't make sense! 3. They tell my cabin air filter is dirty and showed me a pic and told me it would cost 106+$ for replacing it for parts and labor. This is a 15$ item on most auto stores and this felt like an excessive charge. Unsuspecting customers might pay this. Hope this helps future customers considering service here and I really hope Skips management looks into this!

Update #2: After voicing my concerns and opening a case number for the failure of a service technician to replace the engine oil cap, Monro’s (parent company) guest services stated I should work with their auto repair center to resolve my ongoing oil leak issue that resulted from their neglect. After having the vehicle for 3 days, I was told it was ready for pickup. Unfortunately, they didn’t find any oil leaks. Their diagnostic tests consisted of ‘idling the engine for a while followed by a visual inspection and another visual inspection after sitting overnight’. They didn’t bother to contact me during this period about their preliminary findings. Since they couldn’t do replicate the oil leak, further no further could be done. The service technician told me to bring the vehicle back if the oil leak persist. After driving for 3 miles to my home, I noticed oil spots appeared again on my just cleaned-up driveway. I did a simple internet search on how to detect engine oil leaks and found other possible causes (seals, gaskets, oil sensor). I contacted the service manager the next day and he was surprised to learn my vehicle was leaking oil after driving home. They checked the oil drain plug, oil filter, and engine oil cap for leakage and found no issues. He suggested to bring the vehicle back for further inspection and tests. As the saying goes ‘Fool me once, shame on you; fool me twice, shame on me’. This tire and auto repair center personnel maybe good at checking boxes and following their procedures but they lack the necessary critical thinking skills to diagnose engine issues resulting from their auto maintenance/repair failures. I have already lost the use of my vehicle for 6 days of this month to Skip’s auto repair center. I am not willing to lose more days while this shop attempts to resolve my engine and/or oil leak issues caused by their carelessness to reinstall the engine oil cap. I will contact Monro’s guest services about covering the cost of a third party auto repair shop to properly diagnose and repair the damage caused by this Skip’s tire and auto repair center neglect. Update #1: I received my vehicle after they performed ‘an engine wash, drained and fill oil, and test drove.’. They are of the opinion the vehicle’s engine did not suffer any damage after the oil loss while driving at hwy and freeway speeds for over an hour. Their visual inspection and road test maybe adequate but I have my concerns. Especially after I was told they didn’t initially create a work order and document any diagnostic findings and corrective actions for this issue. I had to ask them to document the activities prior to taking ownership of the vehicle. Unfortunately, I have already lost trust in this auto repair center personnel and their competency to complete one of their core automotive services after their failure to replace the engine oil cap. Initial: After a routine oil and filter change, I drove my vehicle at hwy and freeway speeds for over a 100 miles before I realized the engine oil cap was not replaced and it was missing. I now have a oil covered engine compartment and may have a damaged engine. Also, I now have an oil stained driveway to clean.

I placed an order for four tires through Amazon, intending to have them shipped here for installation. The tires were delivered, and I even received a call from this location to confirm the installation date or reschedule if I was available. During that call, I informed them that I had decided to return those tires and purchase better ones instead. Today, I came to pick up the original tires that had already been delivered here, but they were nowhere to be found. The employee I spoke with was not helpful at all. He kept asking me to understand his position, but he failed to grasp the fact that my tires are missing. Instead of taking responsibility or providing a solution, he insisted I wait for the manager, Raul, who was unavailable due to meetings. He couldn’t provide a specific time for Raul’s return and said he couldn’t contact him either. This has resulted in me wasting hours of my time with no resolution. While waiting, I observed another customer being refused service for the third time, despite having an appointment. This indicates significant management issues at this location. I will be reporting this to Amazon regarding my lost tires, and I will not be shipping my new tires here again.

The managers there are very friendly and helpful. I do need to ask a few questions so I can clear up any misunderstanding. I came in for an oil change and they said it will take about 2 hours and it was finished it in a little less than an hour. I’m very happy with the job they’ve done on my car. Will definitely come back in the future.

Great services. I brought in get new tires, front desk doing awesome job. I able to get brand new tires with good deals, promise complete by 9am but they completed when I dropped off yesterday

I usually have a great experience at this location. This last time was just the opposite. A new person was helping me and continuously demonstrated an "I know better" attitude and proceeded to pad the charges. I came in for a flat repair (tires originally from this shop) and he wanted to charge $80; his colleague next to him said it was $60 but he didn't want to believe it (the usual manager would have charged even less than that or done it for free). While I was at home, waiting for the repair, he called to explain they couldn't repair the flat because the tread was less than 3/32". It might have been, but I doubt it; I was in a rush before a trip and couldn't go back to the shop to verify this, so I reluctantly agreed to get new tires. He proceeded to tell me "he knows better" in selecting tires (but I was reading Consumer Reports test results to make my choice). Once we settled on tires, and the car was done, I realized he also did an alignment without getting my authorization. Again, I reluctantly agreed to pay for this. Then he was ready to charge my credit card before walking through the bill to explain all the extra costs. While declining their high-margin overpriced road hazard warranty (almost $200), he again kept making me feel like I'm making a bad choice. Overall, not a good experience.

This is my second review. The first went directly to Monroe and they sent an email invitation to call their 800 number. After an hour long hold finally able to describe my disappointment, my call was cut off. 1st, the prices on the Skips website are misleading. There is a significant charge for installation and service. Some of the tires are not always in stock or even available. I went ahead and purchased an alternate set of tires which were comparable to what I had been looking for. HOWEVER, after about 100 miles I noticed a significant bulge on the sidewall of the left rear tire. It looked like a defective tire. When I took it in I was told that because I had declined the road hazard coverage I would have to purchase another tire. The manager refused to consider it a defective tire. Bottom line, I wound up spending more than I would have going elsewhere. I know I'll not return for any service. I'll be waiting to see what Monro has to say. Three weeks and 1000 miles later I returned to Skips Tire and Auto. My concern with noisy tires continued. I brought my concerns to the Manager and asked him if there was anything he could do for me. Surprisingly he said he could swap out my tires under their "buy and try" program if paid the cost difference for the new tires. I have since been very pleased with the new tires and went ahead and purchased the road hazard warranty as the only additional cost. I have upped my rating from one to 4 stars mostly because of the professionalism and service at the location... the pricing and availability of what is available on the website could be improved.

Horrible experience. I came in to do a tire rotation. I called before hand and arrived. I noticed my front two tires were starting to wear out. They told me it would be about 1 hour 30 mins. I arrived at 12:30 and i had a phone appointment at 1:10 pm so i stepped out. When i came back inside at 1:45 . One of the two employees told me i needed two new tires.. i told him i know and i will take care of it asap. that is why i wanted a tire rotation in the mean time. he tried to convince me like 4 times to change them now. I said no… i just came in for the tire rotaion. So he told me to wait… in the mean time while i waited.. like 3 customers complained to another employee-the one that took my keys to drop off my car.. two of those customers got mad and where rude to the employee. The way the employee responded, I thought to my self, that he could work a little bit on his customer service. When that same employee finally decides to hand me my keys. He told me “you are all set thank you”. At this point its already 2:10pm I asked him, “don’t i have to pay for the tire rotation,” he said, “ no you didn’t want new tires” i had to end the conversation shortly after that because you can tell he wasn’t having a good day and was being very sarcastic.. I personally dont like to give someone a hard time ect. Why didn’t the other employee tell me they where not gonna do a tire rotation if i need two new tires? Maybe I would have considered it then?? WOW. The employee even parked my car on the handy cap section. I dont have a placard for that. My overall review is that the two employees need to work on communication. The younger one however, i dont think he will last here. I called another place And they did confirm that tire shops cannot Do tire rotations If your tire is under a certain thread too low. That is what I call communication, that is how you could have convinced me To get those two new tires.