O'Reilly Auto Parts in San Jose
1160 N 4th St, San Jose, CA 95112, United States
About
Your San Jose, California O'Reilly Auto Parts store #2555 is located at 1160 North 4th Street. We carry the parts, tools, and accessories you need, as well as offering Store Services like free battery testing, wiper blade & bulb installation, and Check Engine light testing. We are also one of many O'Reilly locations that resurface brake rotors. Need a special tool for the job? Take advantage of our free Loaner Tool program (refundable deposit required). If you have any questions or don't know where to start on a project, drop by the store and speak with one of our Parts Professionals today. With over 6,000 O'Reilly Auto Parts stores across the US, there's always an O'Reilly Auto Parts near you.
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Fast service and much help from the staff.
If your looking for a specific part. Check online before going. Last 3 times I just showed up and they didn't have what I needed at this location
Stopped by here to get my battery tested after I had to jump it but was disappointed. They said they could not test because it was dark outside 🙄, they were “understaffed” (there were multiple employees and few customers) and “this is a sketchy area” (yes they actually said that). If you don’t feel safe going outside for a quick battery check at 7:30, why are you open until 9? This is a service advertised at all O’Reillys and the whole reason I bothered coming. If I can walk in the store safely, you should be able to walk outside and do a battery check safely.
Great over the counter service...the staff there was very helpful and friendly. Left store feeling very satisfied
My best friend went to by a new battery yesterday, a hond civic, easy access, and was told by staff they did not have the tool, a 10 mm wrench, and told her to call someone to help her. I showed up and asked staff why they didn’t help when it was listed on the website they would install batteries, and why is she crying in the parking lot on a rainy day calling to find anyone to help. They ignored me and just sold me the battery. It was a slow day with at least 5 employees standing there.
Very poor customer service . One clerk relaxing and refusing to help customers, claiming “it is busy hour” . Headed to another OReilly store right away, and received much better customer service. Just amazed about how customer service differs from location to location. Sigh
To echo the recent negative reviews, I’ve been coming here for a few years, since Jesse and Anna took over managing this location it’s gone down hill. They claim they work hard to provide good customer service but it’s truly not the case, after several bad experiences there when I finally complained they simply told me that if I don’t feel comfortable there, I shouldn’t come back. You can’t say you have great customer service if you tell your customers to get lost when they have a valid complaint. If you have another option for your auto parts needs, I would take that instead. These people need to learn that we vote with the money we spend and buy taking your business to NAPA, which is close and had MUCH better, that’s where I will be going in the future.
Great auto parts store. I only deal with the commercial side of things. But the staff is great. They are always very helpful. Always willing to help look up parts for me.
Not accepting used oil.
They was really helpful
The team their worked together. Helped me with m
There is a person named Jose, this person has helped me a lot, thank you from the bottom of my heart
Great customer service from the young lady. More than 1 air filter to choose from, not like Autozone down the street.
The second time going to OReillys On Fourth st. I was reminded of the first time... Great customer service Thank you Tyrell & Anna Looking forward to shopping at OReillys on 4th st.... Keep up the great job
Good place to buy your spare parts.. good service...
ÓRALE PEACEFUL @ OVER ALL ..
They didnt want to check the battery of the car because they didnt have people and there were about 4 people
The best auto parts chain in San Jose, CA. You find what you need and have good customer service
Counter help was not trained very well. Had to explain over and over what I wanted. All that for just a light bulb. Then had to run card three times before having to go to another register. Im sure it was probably just a bad day but should have gone way smoother than it did.
They always have what I need.
great auto parts store! was here for the first time I liked the service!
These guys know a lot of their parts and they usually have the parts you need
extremely rude and unhelpful staff
Properly helpful and knowledgeable staff. Tested battery for us to confirm it was dud.
Helpful service and prices are decent
Im at this Reillys Auto Parts and I went in to ask one of the workers for help, since I parked my car to buy oil and Im struggling a little to add the liquid in the right place, there are 3 employees totally unemployed, since the place is empty of clientele... first they told me that they dont speak Spanish and when I entered the store I heard 2 of them (Latinos, man and woman) talking to each other in Spanish... I asked the woman for help and she answered me resounding no...that she cant help me, and that according to her they dont speak Spanish....its incredible that our same race is so despotic...and the store is empty without customers...the one with the fluffy hair was the most despotic....what impotence indeed....they dont know what humility is!!!
Hit and miss customers service, some of the people work there are miserable and will make you that too if you shop here. After many bad experiences, I complained to their customer service, after weeks I finally heard back from Treviño, the district manager. He said he never got complaints from the store and I m the first one I asked him if he ever read the reviews about this store on Yelp or google and he said, not personally LOL! I guess ignorance is bliss. I wouldn t be surprised if he never looks at these. I m not sure who is the one responding to these reviews as the owner . My advice to anyone is to avoid shopping here, but if you do and have a bad experience, don t bother wasting your time with a complaint. Essentially, since they have trouble finding people that will stay, they would rather keep employees and lose customers. O Rielly s slogan is we appreciate your business, maybe that s what it used to be. Please don t shop here, if you do and have a bad experience, they won t care. I ve spent hours on the phone and had the same experience others have said. The district manager doesn t care about good customer service, doesn t even read these comments. From now on I m going to NAPA or anywhere else before shopping here. We all vote with our dollar, I ll be taking my money elsewhere.
Horrible customer service. Long line. The people working here dont care about customers.
Just made a 6 hour drive and was low on oil. Employees wouldnt do not do a battery or alternator test
This place is pretty horrible for customer service, I complained to the district manager and he told me that he hasn t heard any complaints about the store besides me, I asked him if he s ever read the reviews , he replied, not personally ignorance is bliss I guess. Save yourself some headache and spare yourselves from the miserable ogres that work here, go to Napa or Autozone instead
Theyve got auto parts, all right
Wow Amanda González doesn t have a good attitude to attend to and she has everything about a Hispanic and she said I don t understand and left.,???
It was ok, little more expensive in my opinion than AutoZone.
Was visiting my daughter for the weekend and did a front brake job on her car in her apartment garage during my stay. This place had all the parts and tools everything I needed at a good price with excellent service. Thanks!
ASK FOR JESSE HE IS VERY KNOWLEDGEABLE AND KIND AND HELPED ME GET THE RIGHT SPARK PLUGS AND GAVE ME SOME OTHER RECOMMENDATIONS
Its says closes at 9 pm I got here at 8:50 and door was locked the last customer who walked out said 1 dude was by himself so Im guessing thats a good reason to just shut it down.i dont mind wasting gas for the store being short staffed.its not like gas is almost 7 bucks a gallon.
They said their scanner tools are broken. They couldn t check my batteries. Not sure how true is that.
Got and returned part I needed then didnt need. They were cool about it.
Good service
My daughter had a terrible experience there yesterday 8/23 around 5-5:30pm. Her car battery died again so someone helped her jumped her car. I told her to go O Reilly and buy battery and they will help her to install the new battery. They refused to help her and asked to come back the next day around 1pm.They have 5 people just standing there and the lady said that they are short-staffed Not even 1 of the 5 people help her carry the battery to her car. She went to O Reilly Alameda and they helped her right away installing the new battery. I would recommend going to O Reilly Alameda. Please do something about this.
Variety of items, employees very helpful.
I am a fan of Oriellys. Each store is easy to navigate, prices are reasonably satisfying and Ive only had 1 issue. The line was quite long once. Great place to get the DIY parts.
Great place to charge your battery
Has enough parking for you. People there to help
I go here all the time for auto parts
Good service really good service very satisfied
Rude employees that stand around the parking lot staring at customers. It made me so uncomfortable that I left and went to AutoZone
Helpful guys, speedy response
Normally you find a store near you
Knowledgeable and friendly employees and management.
Good prices and good staff
Great staff and definitely a grab & go location. Can get busy but transactions and customer service are perfectly balanced making it easy to answer questions without impacting another customer s experience.
Employee was very helpful like it
They got it
This place is a joke! Gabriel order my car part for my car, to be delivered on Sunday afternoon. I went to pick up part, and Gabriel had ordered wrong part. Mind you, I paid for Lyft for a dry run! The worst part Gabriel sound like he wssnt concerned! Save yourself time and worry, dont go to this location!
Very busy
Got all my car needz....
Tough to get to with all that construction on 4th street. Looks to be there for at least 2 more months
This is a great store to find parts. Right now they are difficult to get to due to major construction on 4th. Use Commercial to get there, and to get out head north on 4th under the freeway. They will be worth the trip.
It went well I like to buy parts with it
Excellent service from the lady who found a six volt battery for me.
Friendly staff and good prices. Very helpful
In experience
Service was good.
Promote Jesse, extremely helpful.
If it parts for your car that you need OReillys is the place there not like the auto zone there better .
Employees very nice , and helpful
Always can find parts at this location, staff is challenging
Good
Solid supply store usually has what I need or orders parts if they dont. Been a long time customer at this location.
Loved it
I had to go in the store since I did not know what I needed. The personnel was very helpful. I was not comfortable witht he fact that none of the employees had a mask on for my protection.
I AM A COMMERCIAL ACCOUNT AND THEY NEVER PICK UP THE PHONE OR TAKE TOO LONG TO ANSWER! THEN YOU GET TO THE STORE AND THEY HAVE 5 PEOPLE STANDING AROUND DOING NOTHING! MOST UNPROFESSIONAL STORE I HAVE EVER DEALT WITH! THEY SHOULD FIRE ALL THE EMPLOYEES NOW AND GET NEW ONES! PEOPLE WHO REALLY LIKE TO WORK!
Stopped going to this store register boy lost this store about $5000 a year
Better than most o reillys I been to
Empty as a morgue.
Always have what I need
Correct parts the first time and fast service. Good price......what else is there?
Best OReillys in town.
Always fun to shop at a parts store.
Hard to say how to rate this. Its a large location with a lot of stock. The employees were kind and helpful. I had to ask for something kept in back. They looked it up and gave me two options. I asked for the less expensive one. They disappeared to find it. Eventually they returned and told me it wasnt in stock after all, and they brought me something even less expensive. I asked whether it was the right thing, and if so why didnt they give me that option to begin with? They said they just didnt scroll down far enough the first time. Sounds like they tried to cheat me, doesnt it? On the other hand, they were the only location of any auto parts store that had any options for me at all. Shop, but with caution.
No experience on parts.
Good service
Terrible service. I spent over 30 minutes in line just to buy a gallon of coolant. There were only 3 people ahead of me in line, and there were three people on staff, but only one person worked the register, and he spend most of the time answering the phone and ignoring the people in line. As I write this, I am still waiting in line, with 7 people behind me, most of whom have also been waiting 30 minutes. I would recommend going literally anywhere else.
Kinda old but, ok
Great place for parts for auto
I came here to buy bulbs for my side marker lamps. Started the job in the lot, dropped the bulbs, went back in to buy another set. If youre clumsy like I am, dont leave the store right away. Fix it right there in the lot because you might need to buy more parts.
One stop Automotive Shop for everyone needs
It has parts
Great service! I found a tiny bulb for the dome light of my car and guy there behind the counter was so helpful and nice.
Great staff
Great help I got
This location sucks. Only one person working the counter while others are walking around looking at the line of people just standing there waiting. The one clerk working the counter is the only one who is willing to answer the phone and carryon a whole conversation while making the patron in line to wait until he is done on the phone.
Well, this store offers free check engine light help. Unfortunately they wanna help me, cause they were short of personal. So I am thinking because the service is free?. I guess this store is not providing a good service. I ask the staff why not? He said, sorry we are busy. Come later. Whattt?? I really need, my car need the help free check engine. Oops. What to do?
Because they have everything I need for my car and they serve me in my language
Always helpful
Excellent and the best thing is that they speak Spanish
The greatest customer service I have received from an auto parts store that is today August 15th 2019
Good polite
Always helpful. Great stock.
They have a lot of tools for you car, and good personal.
Usually a little cheaper than competitors.
Great place for auto parts
Limited supple. I went there couple of times and didn t get what I wanted. Eventually have to go to Home Depot.
New manager! New staff! Tony is great!
This location is well organized, clean, and has friendly and professional service.
I was told they had a part I needed, but when I got there they didnt have it. It made an unnecessary trip.
No cashier everyone was looking up parts. If you need something quick youre out of luck.
Very helpful
Great farts great service
great service
Very helpful
Everything you need for your cars!
Patient with me always
Staff is always helpful. I also get the discount when I tell them my phone number.
Very good service and avlan in your language
i took a dead battery to them, they told me it looks like it might be covered by AAA warranty, call them first. After lots & lots & lots & lots of hassle from AAA - i finally got a new battery from AAA- so Oreilly saved me $145 THANKS !! LOVE OREILY !!
Hella random spot for a auto parts store. Friendly staff, huge parking lot and easy to spot.
The gentleman at the parts counter gave us the wrong part after we confirmed more than twice with what we specifically needed
Had the battery I needed. Friendly service person helped me.
Very helpful staff and very patient
I live nearby towards Japan Town and I consider this my local auto parts store whenever I need something. Even though its a franchise it feels like a mom & pop shop. I dont go here often but I always go to this one. They are nice and professional whether I call or stop in to ask about parts. Ive come here to buy windshield wipers, air cabin & engine filters. Good prices. Theyll find whatever fits your budget. I recall a few years ago I asked one of them to test my car battery and electrical stuff and he was very helpful. I think I bought a car battery here, too.
No good
Excellent site for purchasing spare parts and auto parts
This has to be my favorite chain parts store. They are always helpful and, in my experience, go above and beyond to make sure I have everything I need for the job. I hardly every have the pushy salesmen trying to tell me what parts they believe I need. I recommend you go here if you are a tested technician or a weekend warrior. You will be satisfied with the level of customer service from any of their chains.
I went with a friend to return an air filter the guy gave us the right ,one he apologized and was laughing about it,so after all we got the right part,and left
Bad situation I was hard for me to breathe and they didnt give me no help whatsoever. They need to learn better counter experience.
Trash this place is, will not allow paying customers to use bathrooms. Will allow people to work on vehicles, but you cant wash your hands...
Knowledgeable sale associate
Most parts are in stock & reasonably priced.
They treat you real nice there at Kellys and have all the parts you need for your automobile great place to go
