NAPA Auto Parts in San Jose

John at Napa is truly an exceptional individual! His dedication to people and customers is nothing short of amazing. John consistently goes above and beyond, taking customer service to new heights. He’s always ready to listen, offer assistance, and make everyone feel valued. What sets John apart is his ability to make Napa feel like a second home. Whether it’s asking how I’m doing, recommending great local food spots, or even offering to change my windshield wipers, he goes the extra mile with a genuine smile. John, you’re a special person with a remarkable gift for making others feel cared for. Keep up the incredible work—you’re making a real difference!

Excellent service. every guy is great there. Shout out to Juan for helping me figure out how to un strip my threads for my motor

Got what we needed very quickly, and with top notch customer service! Thank you John for helping us find what we need!

Ordered 3inch exhaust pipe came in perfect condition Excellent $$$$ . I have a long time friend that works there great service. Allen ive known 30+ years. knowledge in parts is his Gig

Great store with great employees. Every time I’ve been in there I’ve been able to get the part I was looking for and if not, it was ordered and available in a reasonable time and I received a call letting me know. The tool and part availability/quality and the customer service here is way above other automotive stores in the area.

Every single time I've been here, the men (yes, almost all of them) have served me reluctantly, with what I can only describe as scowls on their faces. They don't seem to care about how they're perceived by customers and don't seem to like their jobs. Any time a family member or friend needs an auto part I will go out of my way to tell them to avoid this location unless they want to deal with irritable, mean staff. Not sorry about what I've said here as it is an accurate account of what the store experience is like (even when compared with others I've known to come to this store). I don't know why you guys insist on having a bad time, but get it together NAPA because you're embarrassing yourself here.

Rude employee,did not even know I called napa he answered with no greet, called to ask for a simple part in stock and got the most mediocre help from any auto store. He clearly did not want to help. Is it a common method their corporate teaches their employees?

So much better than AutoZone. AutoZone ordered a part and said pick up in 6 hours, Day and half later nothing. Napa actually had it in stock and was 15 dollars cheaper. Wont waste time going anywhere else.