AutoZone Auto Parts in San Jose
2277 Alum Rock Ave, San Jose, CA 95116, United States
About
AutoZone San Jose #4046 in San Jose, CA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in San Jose, CA or call us at (408) 258-2029.
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Avoid. They sold me rusty broken chain snows which almost caused me to get stranded in the mountains in a snowstorm. I would expect this from a sketchy car shop, not a national chain.
Had to make a delivery parked overnight in the ally lots of homeless people and sorts hanging around
It's better than o'reilly's not as good as advanced or napa.
The bad place to buy auto parts... I call early if they have a power steering pump for my car they said have two power steering pumps on stock... I drove to autozone to get the par and the sale person on the front desk checking on the computer and he say sorry we don't have the power steering pumps on stock... I tell he i was call early for this par and you tell me now is out of the stock? ... you guys Autozone are 🤬🤬🤬🤬🤬
Giving 5 stars for Isaiah, excellent customer service. answered a lot of questions and gave good recommendations
Stopped by for a brake light switch. Had already looked it up on the app and just needed to pick it up. Very untrained staff. Several people working the counter, but the manager had to keep running over to them to help them find things on the computer, AND he's trying to take of customers too. I don't know what it is, but not a single employee could seem to help customers by themselves. Had to wait 20+ minutes in line to pick up my simple part. When I left the line went all the way from the cashiers to the door! (12-15 ppl deep). Will not be coming back, don't have that much time to waste when I know what I need already.
Just want to take a moment to thank a team member at this Auto Zone. A few weeks ago Marvin helped me out with a fix finder test and I also had a question on why one of my dashboard lights kept popping up even though there was no issue and shouldn’t be popping up. I got a little confused and asked him if he could write down these directions he was explaining for me (my memory is not the best) he gladly did in detail, with a smile on his face. Great customer service. Definitely went above and beyond to help me out. Couldn’t be happier with my experience.
Spent an hour trying to return brand new unopened rotors while the system kept showing that the return has already been processed. They didn’t realize it’s because the return is processed only halfway and aborted by another store just before I came here. The thing I need to criticize is that, in this situation, when the business cannot satisfy the customer, they should try to make up for it. Instead, their clerk Mike, cleverly opted for criticizing the customer before he had any full grasp about the situation, while his coworker who actually spend the time helping me comprehended the problem. Rather than thinking of additional measures to solve the issue, Mike started to blame me for not being able to prove that the rotor is actually not returned before, even though I have the rotors placed before him right in front of his eyes. Apart from being how stupid and hilarious it is, he chose the wrong side using the wrong manner. He is defending a wrong side using rude manner toward a loyal customer who had spent a thousand dollars I the past two months at AutoZone. I didn’t even get a final apology after his manager identified the real cause and solved the problem in the end. Why does AutoZone still keep this employee who is pretty good at breaking the trust with customers?
I like AutoZone is a reliable place to buy car parts
Unprofessional
The reason for one star is because there is never parking in front of the store because it is used by customers of the businesses across the street.
They are slow and there isn t many workers
I came to get my battery changed and now one wanted to help us with this process. They said it was past the time.
They take a long time, there is not enough staff,
Fair experience.
Bad bad
Parts availability is very good here
I took my auto battery to be check the customer service representative the the battery he said need to be charge after 3 hours I when to pick up the battery and representative gave me the item when I get home the car do not started when l check the battery do not have any charge the representative should check the battery before hander to me what he did not do please instruct you employee the procedures if he let me know that the batido not work I will buy one immediately
We originally came in to find a specific part for our vehicle and the employee couldnt find it and had trouble. So we left and decided to come back and Mike Bui helped us figure out the problems we had but with such a great attitude. Thanks Mike!
Never picks up the phone. When they do they put you on hold and never pick it back up.
Mike was amazing
Manger is very short and dismissive of customers slow service
Guidance on the spare parts your vehicle needs, through an analysis of the vehicle model and mileage for oil and filter changes.
The best of the best
I always say, job is better when you do it yourself. Plus save A LOT more.
Marcos deserves a raise!! Walking in, I had no idea what I was really looking for. My AC wasnt producing cold air and I went in thinking I needed anti freeze so thats all I was going in for. While looking for it, Marcos offered his help and even helped me realize that I needed gas for one of the filters. He called one of his mechanic friends to help us out and install more gas for the AC. I was extremely grateful and very happy with him going above and beyond for us. Thank you Marcos :)
Not to friendly I didnt like the small talk and the singing from the cashier
Good costumer service
Not the best or close
A simple hello, well be right with you goes a long way. Especially when there are 4 people behind a counter and nobody else in the store.
There was a long line, there was only one person serving and the rest laughed and laughed while talking
Quick. Accurate service. Ordered parts on line to pick up in store and everything waiting for me as ordered.
Our neighborhood AutoZone!
I need a replacement battery for my 2002 Mercury cougar friend of mine took me there I follow him in my car went there the employee in the store put a new battery in my car for me highly recommend AutoZone theyre very good
Very bad service.. workers are so slowly.. they dont have the right training
The Story and Capitol store need people with a spirit of service, they are not friendly, they do not make an effort to help you.
They serve very badly
Went to get a check engine light diagnosed. Although they diagnosed it, the print out was black and hard to read and the employee sold us a product that was supposed to fix the problem, the abs light, along with the check engine light. It didnt. I dont know how an abs sensor would be connected to oxygen sensor?
Long line, high prices. But they had what I needed in stock, unlike another store I went to
In the afternoon - night there is little staff, but they advise you on many questions you may have.
we appreciate Ray going out of his way to help me with my car in the cold. It means a lot hard to find people generally concern like that definitely an angel in human form. Thank you Ray for all your help and referral. God bless you..
Customer service sucks at this place
Always in stock and good customer service. Parking is limited since good luck in finding a parking spot.
Always good service
Amazing customer service! Really appreciate the time, effort, and care Marvin took in replacing my car battery. AAA had to jumpstart my battery and they said, The battery is not good. Take it to Auto zone and they will replace it. I took it straight to Auto zone in Alum Rock, San Jose. Really appreciate Marvins help in measuring the car battery, taking the time to find different options, fitting with the best one, doing a thorough job in replacing it, and sending me on my way in no time and giving me the peace of mind that I dont have to worry about my battery during this cold season!
This is my first time seeing and visiting this Autozone. There is plenty of parking on both sides of the building. The employee helping us was awesome he opened the box and showed us the part, and checked to make sure it was the correct item.
Good place with some delay
Excellent service although they lack experience in searching for parts
Never answers the phone and when they did they told me they had the part in-stock. I drove 20mins to be told that they dont carry the part they said they had over the phone. Dont bother calling, youll get hung up on or left on hold then hung up on too.
You can find nearly everything you need or otherwise refer you to other stores..... prices are a bit expensive
They had the parts I needed. Which is a lot nowadays.
Slow service, employees are wondering around and ignoring 7 customers in the line.
Always very helpful with my commercial account very fast to deliver they go above and beyond
They take a long time
Thank you Autozone for lending me the scanner to see what happens with the check engine, for charging my battery for free and for selling me the auto parts that I need, they have saved me from several.
Had to get some parts and a diagnostics done those guys are so awesome
Very good .
Very good, they took good care of me and above all. Very attentive, now Id better go to that place instead of the competition.
Good customer service quick pick up from online order
Parking lot had people loitering and poor lighting. Felt a little unsafe. But the store just as you would expect an autozone store to be. Helpful staff great sense of humor all around good place other than the parking lot at night.
Deteriorate customer service, always out of stock very disappointed
Worst experience. Tried calling to ensure part was in stock, nobody ever picked up the phone. Arrived at the store 15 min later 5 employees all standing around listening to music trying to decide what song was next. Gave the first guy my part number he came back 5 mins later no part, another guy had to go get the part. All while another was saying if we dont have it, we dont have it. Hopefully I never have to return to this location.
One of The Best Customer Service By Far At My Favorite Auto Part Store!.
Always got what I need and they open early so u dont have too wait to go to work
I went to have a battery tested and they didnt want to, bad service
Worst place to b u y stuff from went in there looking for some parts the guys that was helping didnt even know what the part was I asked to speak to someone else but no help so I wend to oReilly and I was able to get what I needed there your employees should get better training
They are very slow to attend, there was a line of 10 people and there were three employees and they did nothing to attend.
Too much waiting to be served, employees are not efficient
Good experience
Bad customer service.
It was very helpful
Good place fast service
They made me go around twice because they didnt give me the right one.
Great staff. Very knowledgeable and helpful.
The Truth in the Alum Rock store bad very bad they dont help ally??? I went and you got pure disappointments.
Gray customer service experience I would recommend anyone to go ahead to get your auto parts
Very good services, the manager is so friendly and helpful
Employees stalk me...idk about other customers but every time I go in there one of the employees goes and stands by the front door. Noone was there when I came in so......they are illeterate about auto mechanics.
Always helpful
I give it 4 stars just because I love auto parts stores in general. The line was pretty long and usually is, but at the same time it seems like AutoZone employees are always super cool. They seem to be helpful and personable, although oddly enough Ive discovered that none of them seem to know much about cars at all. Im a tall blonde chick and its usually me thats telling them whats up but aint nothing wrong with that
One of the worst customer service the manager with a ponytail one of the worst managers he has no idea how so ever what hes doing
This should be a good place to go to when you need anything from Automotive RVs they got such good really good customer service they take care of you if you need your battery charged up from your vehicle they charge it up for free
Good service and knowledgeable employees.
Store is always clean and organized and the countermen are very friendly and knowledgeable
Great customer service.
Excellent place!
Convenient and reliable
Nice clean place
Always willing to help and always ready to check engine lights batteries any help you need
Things i need is always here. Great store .
My store when it come to part for my car and aways great service.
Placed an order online and 7 days later, no ready to pickup email. Called them and I was told it would be ready tomorrow. Went in on Day 8, was told again it would be ready tomorrow. Tomorrow came and went, and I called again on Day 10, it was not ready. I was told that Curtner store has it, but I must call them to confirm. I asked them if Curtner has it, do I need to pay again for it over there. The guy said let me see what we can do, then its another 15 minutes of hold. Now I was told I have to go to their store. Not sure why, if Alum Rock store doesnt seem to have it. You got to have some serious time at hand to deal with these guys. Going into their store isnt any better. A short line could mean a long wait. With the Delta variant coronavirus raging and many customer not wearing a mask, you better have nine lives to spare too.
Great customer service
If you need an auto parts you can find it at AutoZone.
Staffs were very supportive. Their inventory meets my need almost every of my visits. I got most of my accord of market items here.
Used to love this place... Until the pathetic excuse for a Night Manager Tony Nguyen changed my entire outlook on this place. He showed me that they could care less about their customers. Rude, arrogant, smart mouthed, dropout needs some training on customer service. As does most of the guys that work there. If I didnt live so close and need the parts... I would never step foot in this location again. Unless maybe to see him after work someday... Now thats a thought... See you soon buddy.
Ordered parts at 130pm on the ph. they called me at 700pm with my parts. Thanks Guys!
The people who serve you dont give you options, they just give you a resounding; No!!! Terrible service
Slow check out
They have the club for the right price
They get several spare parts, and if they dont have it, they order it for the next day
.good
All the Gentlemen are very helpful friendly never had any issues with return items and core Thanks all of you at the Morgan Hill Store
Very helpful
Im not much of an AutoZone fan, but they had a hard to find battery that my friend needed right away. The associate at the counter was also friendly.
Poor service spent 30 mnts in lane waiting to pay some bits when I open at my house come incomplete missing the 2 1/2 bit holder
Good place to buy your auto parts
Lines too long and employee knowledge needs brush up.I asked a question to a worker he basically left me to answer my own question.
Horrible checkout process. The clerk had to keep taking calls and interrupting the checkout that a 1 minute process ended up 10 times longer. Please hire more checkout clerks.
Got what you need
Friendly workers always willing to help and always find what I need.
Offered free battery test, and theres enough staffs to help around.
They had what I needed when no other store didnt. Cant be mad at that.
There is a problem with your parking lot for a long time. Today I went the store and the parking lot is full and inside the store there are only 3 customers. its parking lot there are 8 junk cars, some without tires or engine.
Great service! Perfect 2004 mustangs parts place!!
Store was clean and the workers nice
The staff wasnt very helpful I was looking for brale light bulb housing for cavalier didnt have or couldnt order part ,I then went to OReilly s down the street on alum rock ave and they took care of me within 5 minutes of being there!
The customer service is great
Positive experience so far. Had to wait in line a bit longer than expected but overall positive. Nothing negative so far. Parking is a little cramp cause they share it with another business. Will keep in my watch list and see what happens on my next visit
