NAPA Auto Parts in Monterey

During car week, I needed to extract at least 2 quarts of oil from my car which a shop had critically overfilled a dry sump car which leads to many bad things. I arrived at 3:30 - 30 minutes before closing. They got me all I needed to extract the oil, clean up the mess related to the overfill and were super helpful and accommodating to my friends and I and allowed us to clean ourselves up. Thanks again guys for being helpful and accommodating during what is no doubt a busy time!!

Sylvia at Napa on 12/21 was so incredibly rude! I work in hospitality, face to face with people all the time and I would never imagine talking to a customer in that manner. If you’re gonna work with people put on a brave face.

I have a 32 year old mitsubishi mighty max truck 2cd owner and I was driving up junipero street when the clutch cable snapped, I called napa auto parts in gorgeous monterey and a lady answered the phone on the very 1st ring. She was calm and located me the part and told me she would have it by 10am. Very impressive her name was Sherri. Great job merry Christmas

Needed a new battery for my Prius & was pretty surprised by how difficult it turned out to be to find the correct battery at any of the auto parts stores around town. After striking out at 3 or 4 other places, I was able to find it at Napa. Well, they actually didn't even have one in stock locally at the time either but were able to help me by having one delivered from their Santa Clara store. So while I did have to wait a few more days to actually pick up my battery, I was still happy with their service & with the price I ended up paying thanks to a 20% off Black Friday deal. At the end of the day it was $60+ less than the next-cheapest option I could find in town, so pro tip: check their website for discounts that might not be available in-store 👍🏻

This place has just about everything you could want in an automotive supply store. The staff are well informed on most vehicles and they know what parts are compatible with your car or truck. I would recommend shopping for your parts here before any other place.

Great staff, big parts supply, and they even deliver to the shops in the area. I've been a mechanic for 20+ years and have always preferred Napa parts vs the other stores. Quality and reliability is far superior.

I went in for a replacement battery for my hybrid. The guy "helping" me said they are 3 sizes for that model. My car was broken down at another location so I didn't know which size I needed. My phone signal was so poor I couldn't google it, while trying to get something to come up the employee (Carlos? Young guy) spent the time on his phone on Facebook and texting friends. I asked him if there was wifi so I could connect and find out what I need, he said "just buy all 3" and went back to his phone. Finally, another customer let me use their phone to look it up. I've worked in customer service most if my life and this was absolutely awful service. It literally took me 10 seconds to find my answers, instead I wasted 5 minutes while the employee messed around on his phone. I'm only giving 2 stars instead of one because when I brought the old battery back the amazing lady who helped me was fantastic!

My rear view mirror fell off my car, and Amazon was going to take 4 days to ship me an adhesive kit...im so glad I found NAPA Auto Parts! Not only did they have the exact same kit I needed, but it was the same price as Amazon, AND the staff was so friendly! I love to support local businesses when I can, and the place is going to be my go-to for all things auto from now on. They answered my questions, provided me with the kit I needed at a good price, and were kind and friendly. A+++!