Envision Toyota Service Center in Milpitas

Excellent experience. Great staff. Bought a new truck, and it went smoothly.

Too restrictive policies aimed at taking every penny out of customer and that too unknowingly

Never do maintenance at dealer s, it s very expensive

PLEASE AVOID! This Service Center is scamming everyone with ridiculous prices! I hope others see reviews and save their hard earned money!

It is an excellent service, the super friendly people 100% Toyota of Milpitas

1. Very very expensive. Price to change control arm is 5,600$ !!!! Outside is 1500$. 2. As if charging exorbitant prices is not enough, they are adding 3% Credit card fees. Please try local mechanic for older vehicles before taking it here to this 5 star hotel.

Came here for regular multipoint inspection after purchasing a car here. Pleasantly surprised by the experience. Waiting area was neatly maintained and there was video report going through the inspection result from master mechanic who took care of my car. Courtney also took care of the second key fob order which has been lagging behind forever after the purchase.

Had a great experience with agent Jazz and his technician. They were trustworthy and professional throughout. One for the books.

Upon arrival, I promptly checked in, however, there was a slight delay of approximately 30 to 40 minutes before my vehicle was attended to. It was observed that individuals who arrived after me had their vehicles processed and retrieved prior to mine.

Came here for maintenance. They wanted to sell me Premium Fuel System Conditioner, Ethanol Fuel System Treatment and Frigi-Fresh Sanitizer Service for a total of $270. None of those three items are required according to the official maintenance guide. Smells like a rip off. When I declined those services two of the representatives kept pushing me to get it. After declining the total cost for maintenance was only $100.

do yourselves a favor and avoid getting service from this service center, they do not value your time, they do not value appointments. they handover appointments even though they do not have the capacity to service your vehicle. the service advisors here just give false information outright and are very hesitant to give proper information. I would give 0 stars if it was an option. 4 hours and counting for an oil change? ridiculous.

These guys are not good at honoring the deal they sign with their clients. The service is a rip off, they want to charge $300 to fix the trunk on a 2020 Rav4 that only goes up half way. And it wasnt until I looked at the car myself that I was able to fix it on my own through the HUD menu. I feel they take advantage of people if I didnt help my friend out she would be throwing her money away at this toyota. Theres so many issues I wont spend time putting them out there, we cant wait to stop going to this toyota I feel bad for my friend that she has to deal with a terrible dealership. If I wouldve known she was buying a new car I wouldve recommended where we buy all our cars, but this Toyota sold her a car and a bunch of lies and now that car is having engine problems and its only 4 years old. unless your buying a car with zero miles stear clear from this place.

Customer service not nice to customers. And customer service less knowledgeable about Toyota car.

This is the 2nd time getting terrible customer service anyone can have This person name chen or tony does not even know how to talk and behave with customers Very disappointed

I got an oil change, and the time in and out was accurate with what was estimated.

Worst place to buy and/or get your car serviced. Nothing but lies. The fight video was not surprising, since the whole sales team are so dishonest and rude.

Very nice experience

Predators. Taking advantage of teenagers with no license. Miles and Ed are low life scammers.

Car had AC foul smelling issue and window rolling down problem to which service advisor blames Toyota for poor engineering. What kind of excuse is this!

I took my car in at Envision Toyota of Milpitas for break service due to the squeaking sounds every time I stepped on the break. After picking up my car, I listened to the squeaking sound while breaking, but I hadnt heard the sound again. Today my husband took the car in for a long drive, but he didnt hear the squeaking sounds anymore. I am pleased with the overall service from Envision Toyota of Milpitas. I am satisfied with the service given by the service consultant Purval and the technician who was able to fix the issue with my car. I will give them 5 stars. Just wish they wash my car. Lol.

Courtney Moore helped me with my car service. Shes amazing. Thank you.

This company always fights for me to get the best deal. I always know I m going to be treated well there.

I had a scheduled service appointment at Envision Toyota at 10:45 AM and arrived 10 minutes ahead of time. Observing through the glass wall, I noticed over 6 service managers engaged in idle conversation. After 15 minutes, a service manager attended to the car closest to the door, despite my earlier arrival. When I picked up my car at 2:30 PM, we discussed the recommendations. Despite a prior suggestion to replace the car air filter and cabin filter, the service only mentioned the fuel filter, costing about $250.00. Notably, my car was not washed, even though I had confirmed the offer of a free car wash on Wednesdays in two separate calls. When questioned, the service manager claimed he hadnt been informed. He requested an additional 45 minutes, and though inconvenient, I agreed. They essentially sprayed the car and returned it. The overall business operations seem poorly managed, customer service is lacking, and the integrity of maintenance services at Envision Toyota raises significant concerns. Regrettably, based on my experience, I cannot recommend this dealership

The gentleman who helped me was nice and professional. The only problem was picking up my car I waited like 20 minutes in that tunnel and it was cold and people who got there after me got their car before me they need a better system.

Went for alignment at 11000 miles since vehicle was pulling left. Alignments on new vehicles under 12000 are covered if pulling left is due to that. However, since there was mud on the suspension, it became a paid alignment from free alignment. This is the first time I am hearing that having mud on your vehicle or driving on muddy dirt roads will void your alignment warranty. Since I did not want the tires chewed up, got it done, but will avoid this service center next time. Disappointed that a Tundra TRD Pro cant handle muddy dirt roads common in the rural west!!

Dishonest Service Center - Stay Away I had marked my oil filter before the service and it was not changed. The dealership lied about it. 90% sure that my oil was not changed as well. Attaching pics from my last oil change and that done here. Service advisors: Diana Gonzales, Jazz Singh

Excellent customer service. Using this Dealership for 10+ years

They didnt want to even try to fix the problem I was going there for as referred by Toyota Motors! The Service advisor was rude! Saying it was my 3rd visit when in Truth it was my 2nd! I was also never sent a customer satisfaction survey following the sale! In addition the Sales Rep never followed up with a phone call! Very unprofessional conduct at this Dealership

To be honest, I have been maintaining my car here since I bought it, but my experience has become worse and worse in recent years, and I am considering whether to change it to another one. I made an appointment online every time and set up an advisor, but the one I got was different every time. So what s the point of making an appointment?

I called Envision Toyota service center to get a quote for my Lexus maintenance. The service advisor (Patel) I spoke to was pretty rude. He seemed to be in a hurry and was probably speaking to another guest at the same time. He provided me a price range and outrightly refused my request to break down cost details. He seemed angry and hang up on me when I was still trying to ask for more details. I hope to talk to better staffs next time.

Which one of the service idiots here thought it would be fun to torque lug nuts to the point a 600 ft lb impact wrench cant even budge it.

Got my car with lug nuts tightened to the point that none of my impact drills even budged it. If they cant even tighten lug nuts properly I wouldnt trust them with any part of my car.

Id not even give the 1 star if I could. The person I spoke to was very rude and cut the call while I was speaking.

We talked with Felicity (or something like that) Very very very rude, the worst dealer so far. We will never understand this way of treating people like: if you pay for the car right now you re welcome but if not, get out basically with the rolling eyes and everything! How disrespectful. Are you trying to scare away clients? Don t you actually want to get them coming back to pay? I don t know who falls by that pressure and rudeness and honesty I don t wanna know. It s the kind of treatment you see in movies, so exaggerated and you wouldn t think it ll happen in real life just because is so messed up and dramatic. Conclusion: AVOID THIS PLACE!!!

I bought a new 2016 Rav 4 and have all its service performed at the dealership as part of a prepaid service package.

The service writer was outstanding. He took time to explain the service warranty in depth. One of the best ever.

Always ask for msrp and never for monthly cost. They tried to sneak in the shipping and handling cost into the msrp after I said Im not paying it when its a company cost. It Went from 28500 to 29700 msrp when it came down to negotiating car price in order to not see the add on. Plus the website will never let you see the price adjustment. Mine was almost 8k increase onto of the 29700. With taxes and fees your looking at 42000 keep in mind this is with a above 720 credit and 5k down.

I have an appointment, and the service has started more than my later ones, and Im still waiting here. Staff inefficiency

The worse service experience and the worse service advisor Ive dealt with. Never again. Lost a customer for life.

the service was good and fast..

Technician forgot to tighten the oil filter... causing lot of problems that I didnt have before service

Horrible communication Was better when ran by other company. Service department and operator fail for customer service.

I came in without an appointment to get help with license plate fixture. The agent at the help desk and another technician graciously helped fix the plates, they refused any compensation for their time even after offering multiple times! They were polite and helpful.

there worst Toyota dealer i ever meet so stupid for me to come here. no matter sells team or repair team are so rude. trade people so bad. Never ever think anything about this placr

I take my car for service. Never had a complain

I called for an appointment. When I got there, she showed me her computer that I didn t have an appointment. Not reliable! Then, she said the oil change is $149. I told her it is usually around $90 at a different Toyota dealership. I left and called the same Toyota dealership I went to last time, and they said it s about $89 for an oil change. Why is there a big difference in price at 2 Toyota dealerships???

Make an appointment and be there. Enjoy big space resting during the engineer take care for your car. Also free coffee and hot chocolate served. Will choice this place next time.

Good services although the cost totals are expensive than others.

Great service. The service advisors are polite and knowledgeable and the mechanics do a great job of doing whatever your vehicle is in for. They keep you updated on your service and if they find any issues at all minor or major they will let you know and advise to get things done asap or can wait.

Over charged me a lot of money $400 just for labor but the overall cost for parts was just $100 . Never going here again

charged me over 400 bucks to flush the brake fluid and didn t solve the problem of my car making weird sound when braking at all. End up replacing the breaker pad ourself and the problem get resolved. It is a joke that they will charge you 400+ for the service that resolve nothing. Also the technician told me he was to help me saving money by not replacing the brake pad, since it will cause over 600+, where I can get the brake pad from amazon for 20 bucks in 2023.

Very nice people. Nice and smooth.

State of the art service center theyll treat you right! I highly recommend!

Dealership is not in touch with reality. Feds have rates at 7% if the planets align and the Red Sea parts but you charge a $15k markup on a truck already overpriced at $70k? 15k is my mortgage for a year! I would have got the TRD Pro today had this markup not existed but I want one, I dont need one. No barometer to the current economic status. Theyll sell to a high risk that will default. 15k plus immediate depreciation driving off the lot and youre underwater minimum 20-25k. Ill let someone else be that fool. Not me. Please see the attached photos of fake information use to fool customers. Black Book is not formatted this way. The documents are Black Book forgeries. Looking to file FTC complaint.

This places is not a good place to buy a vehicle I was going to buy a brand new Toyota Tacoma but they didn t have the color that I want so I reserved it the truck for when it comes to the dealer with $500 dollars deposit but I got tired to be waiting for a month and half and I decided to get My $500 dollars back but the sells manager didn t want to give me My money back I went 3 times be careful with these people because they will steal your money .

Ive always had a good experience. Especially for the help of Diana Gonzalez. She is always very kind.

I went in at 8am to look for a sales person to help me find a new vehicle. Jake was the only salesman there at that time ready to go and a good head on his shoulders. Good to know there are still Dealers and employees who are hard working and there to help us consumers when we need help. I will be going to Envision Toyota in the future.

Best Toyota Service experience Ive had over the last 4 years.

Very Bad

In think there good no hasle .

Coffee is provided and the waiting area is very comfortable. There are many customers...

Had a 80k service done, booked the appointment online and showed up on time. The service manager Krish was very friendly and professional keeping me updated on the work progress. Even the tech Erasmo sent me a short but detailed video of the inspection progress. All in I had a very good customer experience and will return for the next service and maintenance. Thank you Piercey Servce Team.

Great service on my 2016 Camry. Replaced Radiator, transmission cooler. For preventive maintenance replaced water pump, thermostate and drive belt. I like to thank my service advisor Jasvir Singh for his great customer service.

They were great

The place offers good service. The only thing is that they dont provide car wash along with the service. They told me that they let go all the car wash people from the branch.

Good service

Got my car maintenanced and when I picked it up, the tire pressure alert is on however the report stated the pressure is 35 and everything is fine. however, checking all the tires, only one is 36 and the other 3 are all under 30. What in the world is this???and the guy that pulled the car over for me should have definitely seen the alert since he drove the car to me and he didn t even think to fix this? Toyota service is the worst

If there wan an option for 10 stars you would get ot. Above and beyond expert level of service from behind the scenes. I got a video of my car taken apart for the service with a advisor walking me through my cars status. Nice employees working on site, moves pretty quickly. Drop off 15 min, pick up was 10 min.

Excellent. I took the car in for service & service rep Marvin told me it was not due yet.

Salvador Rivera. On November 27th I took my Scion xb to Piercey Toyota for a check engine and traction lights diagnostic, they charge me $220.00Dollars for it they give me an estimate for $1954.99 Dollars to replace the oxigen sensor the camshaft assembly and the valve cover, I didnt fix it there I took my car home I bought the oxigen sensor for $68.00 Dollars replace it my self and the problem was fixed please do not take your cars there they want to sell you work your car doesnt need, they are thiefs, take your car to auto zone the diagnostics are free.

I ve been with this dealer for the past ten years, if not more. I got all my Toyotas here and serviced here. I had full confidence in them that I d spent every dollar they asked me to. Unfortunately, in recent years I feel there s a significant upselling going on here. Whatever service you do here, they d always tell you to do more in the name of making the best of your car. Once, twice, ok. But EVERY time? Nay, I think they are money hungry and the so-called advisor has a commission on your spendings. Besides, they seem to be short-staffed that you are likely to wait a while for anything - check-in, repairing, check out, etc. Also, you ll notice that when they pull your car out, they drive it recklessly. Well, 10+ years of loyalty, gotta say bye, especially that It s under the management. Good luck.

Well organized place.full check up for the car and nice place to wait inside while your car is being fixed

Date: 3/1/2022 Had a unpleasant encounter with two employees from this place. One of them was a guy in his 30s with ear plugs/ear spools/plug/flesh tunnels (a sort of earring which stretches your earlobe), another was a girl in her 30s who wear skinny jeans(Responsible for driving the cars to the service center) Dropped my car off for service for 5 minutes and then went into the office with the gentleman checking me in. Due to some issues, I cancelled my service and then proceeded to go and get my car. Waited for a couple minutes and my vehicle was out. Now I went into my car and I found out my keychain and keys were out in my cupholder. However, one of my two keychains were missing. I had two keychains stringing my keys, one was an EDC 2019 one and the other was an Offwhite keychain. Totally understandable that you would take off the keychains when you service a vehicle (which was what they told me). A short description of the Offwhite keychain, it is 3.5 inches long, 1 inch wide and is bright yellow. You can see it even in the dark, it glows in the dark. After I raised the issue with the two of them, the girl pretends to look in my car and asked things like Did you look under the car? One thing I don t understand is if you took off both of them together, why would one of them magically separate from the other? The girl then said she ll go and check over at the Carwash area, if I heard correctly. I then see the guy who s still in my line of sight looking at his phone I assume they re texting each other, doesn t make sense otherwise) A couple minutes later, the girl pulls up in a Turquoise Toyota Corolla, saying my Offwhite keychain was under ? the Corolla? What does this even mean? My two keychains which were together magically separated and one of them appeared in another car??? Anyways, I didn t make an issue at the scene but I still thought they were being dishonest but I didn t think it was something to complain to the management about, since I didn t have evidence that they stole my keychain. End of Story. Tldr: One part of two Keychains strung together magically separates. EDC keychain(worthless in price but priceless in memory) was returned in cupholder. Offwhite keychain (worth some money but worthless in memory) disappears and then reappears in another Toyota Corolla.

Great service! Spoke to Adam, who was very polite and was assisted right away when I arrived.

I am SO happy and content with the support/comfort I receive from Piercey Toyota. From the sales dept representatives such as Calvin to the service dept representatives such as Krisha, I have been taken care of every step of the way. It is a great feeling knowing that my hone dealership genuinely cares! I highly recommend getting your car from this location!

Took my car for oil change .. they did NOT tighten the oil filter and now my car is making a weird sound .... will not go there again. Not very professional !!!!

Mr. Purval Patel always provides exceptional service. He listens and understands our concerns and does everything to solve the problem. We always had very satisfying experience working with Mr. Patel.

Very bad service, they made me wait almost 3 hours to change a battery? Maybe I changed it myself. Bad service and shameless people who charge you for wasting your time

Good waiting area.

Great hospitality and people

Good quality cars, good service and very trained staff

These guys are awesome! I ve been coming here for some time now and have dealt with several service agents; not one has disappointed me. They treat you with respect and show that they care about your businesses. They make sure you re completely satisfied with the service. Even during this pandemic, they took care of me like they always have. Marvin Mallari has helped me in two different occasions, over a year apart. He is thorough, transparent, and very welcoming. Any time I have a maintenance issue, I make sure to bring my car here.

Good place

Best Service in the Bay Area!!! Thanks Purval Patel for taking care of me and our family s Sienna. Appreciate you giving me detailed information and recommendations!

10k service with an appointment! Drove to the appointment line and waited 5 minutes or so in line and had a service worker come up to me and explain the process. Since my car was on the newer side, there wasnt much to explain and that I signed the authorization to work on my car and sat in lobby. They gave a small cafe of water, coffee and vending machines! Ive waited about 2 hours for the maintenance and then got an email. The weird part is that I was waiting in lobby the whole time but they decided to call my work. Their service is easy and painless! Thank you Patel for being cool and easy to work with!

Piercy can be pricey, but the quality justifies the cost.

Courtesy staff providing timely service.

I have appointment when I get there No one help me. After I Ask the guy in front he told me to stay next to the car. Did not tell to the line I was in are not for appointment. He act like he is better then me dont want talk to me. I wait there 10 mins then an other guy told me I was in wrong line. I did not do the service today I will never go there again.

Free shuttle service, good deal for oil change, more reliable than outside mechanics.

45 minutes of waiting in line till I got out of my car went inside and they told me to go back in my car someone will be there with you. finally service person came up to me with a very bad attitude.they need to realize that there pay check comes from customers like me.

I came here for regular 40k maintenance which is supposed to be around $120, but they ended up charging me $1000 for all the unnecessary services including Throttle Body Cleaning, Fuel Induction Service, FEI service, and 4 Wheel Alignment. Doing these dont really fixing any stuff. All of these additional services are not required by the Toyota factory at 45k. I basically got fooled by their salesman. I will not return to this service center again.

I followed their advice to replace the engine fire plug. The staff returned my car with check engine light on. And costed another 2 days to fix it. After 1 month, my car check engine light turns on again. Really disappointed experience. Wont go anymore.

Nice Toyota dealership with good service department.

Very bad experience. Had an appointment. Was told to wait in the car. The guy at front told me someone is gonna help in 2 minutes turns out 2 minutes passed no one came. No clue of the waiting time. The guy is reluctant to help just keeping telling the same thing. Id recommend go to somewhere else for service.

Excellent service thank you.michael is real professional person.he stand me and help me. I really appreciate Michael job. Thank you and Toyota is my dealer for more of 20 years.all of time you help me thank you appreciate.

This may be the worst of the worst. i have an apt and i show up a few hours early so i can check in and ask questions then plan to leave the car there so i can go back to work. i showed up and one of staff asked: what time is your apt? oh youre early. please leave and come back because the technician is having lunch. I then called the phone number and talked to see if there is any any earlier apt. She looked and said no there is no other apt for you. i said thank you. IMMEDIATELY she hung up. does this mean that PIERCEY TOYOTA AUTO REPAIR SERVICE DO NOT NEED CUSTOMERS!!!

Good customer service

Appointment for 8 am, got helped at 8:30. Service is slow and some people have no idea what they re doing

Wish they were more helpful

Good service at a high price.

Jason is best service advisor everrrrr I have to wait soo long he take care of it thank you Jason

Quick and quality service

Fast process and good quality service. I bring my Toyota here most of the time.

I have Toyotas and a Honda; and after going to the nearby Honda dealership for simple services, this Toyota location is much more easier to work with and clear with what they do. People are knowledgeable and open, or at least more likely (I have had unpleasant experiences with some employees), and makes me more comfortable for overpaying for certain services.

The service can be a bit better. It seems that people that work with cars and ones that work with clients dont know what others do.

Good & quick service and advisor was clear with the process.

Ive owned 4 Toyotas and I love the brand, but Ive never experienced lies in the service log before as it happened at Piercey this week. I took my car for the 40,000k service and I was surprised when I received the check points that the brakes, tires and under the hood components where marked as FAIL-RED ( Im the only owner of the car and Ive done all services in Toyota dealerships so how is it possible that the car failed on these key components). I asked for details and I received a video by the technician explaining that the brake pads where under 3mm ( immediate replacement needed) the tires were under the thickness permitted, the alignment was needed ( I dont know how they determined this since the wheel pads were even) and brake fluid replacement too, plus a oil- carbon cleaning process with a quote of around $1,500 usd. I took immediately the car to tires change to Costco since there were not Michelin tires available at Piercey( I have a 1 year old daughter so I dont want to have any risk when driving). Today I took the car to the brakes specialist and they told me that no replacement was needed since the pads where at 5 and 6 mm on the front wheels (at leas 33% of life, 1 year aprox depending on driving patern). So in summary I lost 3 hours and paid $800 usd for an unneeded tire change due to a terrible advice from the Piercey Service Department. Dont waste your time and money here!

The best Costumer service! I ve had bad experience at other dealership service. I was so upset that I wanted to switch to Honda; however this location provided good the costumer service!

Staff are friendly and courteous ,explain what will be happening with your car. The staff listened to any concerns I had about the car and checked on my concerns. Highly recommend taking your Toyota here for service.

Worse maintenance service i ever had. Waited more than a hour to talk to their representative even i had an appointment.(And saw people came after you go before you.) And always feel like they just want to sale you more things here.

After scheduled maintenance/multipoint inspection which also included fluid topoff and checked coolant reservoir and it is at lowest level (although i told them before the service) Not trustworthy at all!!