Big O Tires in Hollister

I show up 20 minutes before closing and they tell me they can’t rotate my tires to come back in the morning. They open at 9 AM. I get there at 9 AM and there’s a small sign in the corner of the lobby that says go ask for assistance from Erik at speedee. So I go to speedee and ask for Erik and I am told “he’s not coming in today”. I asked if there’s anybody working at Big o, and they tell me that nobody comes in till 10. 🤡🤡

Do not recommend. Was left waiting 15-20 minutes with no one to help me. Even after I notified a tech only to be lied to. I explained to manager about the proper expectations and being lied to was unacceptable. Do not go to this tire shop at all costs.

This is the second set of tires we've purchased for our work truck at Big 'O Tires and we couldn't be happier. Our set of Load Range E tires have a great warranty and ride smooth for over 50,000 miles! You can't beat the price or the quality for their Big 'O All Terrain tire on a ranch - works great in the dirt, hauls heavy loads, no hydroplaning in the rain and the road noise is always low even when the tires are almost ready to be replaced. I've always bought BFG for my trucks - these work better, last longer and cost less. Thanks Big 'O!

I went by looking for simple tire stem repair and the lady who helped me over priced my repair and didn't even know what I was talking about she had to see the tire and still didn't know what was the stem ( airvalve ) that needed fixing so i called San Benito tire pros and they not only knew what I needed but fixed it in 10 min and for free. I am from out of town but I will never go back to Big O service is the worse. I will only go to San Benito tire pros and get more great service

Always quick when getting my oil change and tires rotated. Raj (Service Manager) does a great job running the shop. He's not only friendly but knowledgeable about cars. Always a welcoming experience.

Best service I've had at a shop. 👌🖒🖒 Definitely will come back wen service is needed. Not sketch whatsoever. Needed a Transmission flush and got just that. no other services wer getting thrown at me for "repairs I needed" like most other shops that try and hustle you.

Very unsatisfied with their alignment I have a 2011 equinox that they wanted charge for after market kit and 400 dollars in labor for camber bolt kits for rear when it just takes a bit longer to use original hardware. So what ,maybe an extra hour in labor? Not 400$ worth of unneeded charges. I just dropped 750$ for new tires same day to boot. Tires okay . Ethics crap.

Called on phone to see how much an alignment was and if I needed an appointment. Two simple questions. Was put on hold immediately and waited for 10 minutes. Hung up and called back and got through to an representative. Was asked "How may I help you?" And when I was about to ask my question I was put on hold for 5 more minutes. Hung up and called back and finally got my questions answered. Horrible Customer Service.