O'Reilly Auto Parts in Hollister

Hollister location, called in checking for a thermostat, great they have 1 in stock. Went in, short conversation with the girl clerk gave me the part I was on my way, got home start working on the vehicle, open the box up there’s no rubber gasket, every other car I have worked on comes with a gasket to replace the old one, ok let’s drive back to oreillys. Got there I explained to the same girl that the part she sold me didn’t have that gasket, she replied that the thermostat for my type of vehicle is sold separately, ok. I mentioned that it would be a good practice to offer that advice to customers so they don’t waste time, she replied in a rude manner “I don’t know what you thinking or want”. I stopped there for a reason and if you guys know that I would need an extra part I would think that you would suggest purchasing it before hand.

Recommend O'Reilly for your auto parts, and miscellaneous needs. The staff is always friendly, and if they don't have what you need, they'll order it.

HORRIBLE STORE not a single employee knows anything went in asking for a 9005 bulb super common they all looked at me like i was crazy one girl with a braid proceeded to laugh in my face and run to the back, if you can control you emotions you shouldn’t be in customer service, they also attempt to charge me for a higher priced bulb when they finally figured it out, they make commission so they don’t care about how much you spend the more the better worst parts store ever i will be at autozone from now on

Searched online for Tow hitch and receiver installation. This store came up. Their website mentions installation too. That’s not the problem. When I asked them to help me figure out what I need for my jeep, they asked me to go search online. Then asked them if they do Install as they mention on the website, they said no. One of the guys (you get one) was able to at least walk me to the area where hitches are but knew nothing about what would work for me. Also refuses to look up to m the computer what would be compatible with my jeep. I am very disappointed as I try to keep business in hollister to help grow this city but now I am forced to go to more customer friendly stores in Gilroy or San Jose. Disappointing experience.

It was time to replace my windshield wipers. Had no problem the auto parts associate looked up what I needed got $10.00 off promotional on the wipers. Paid and they installed. Great customer service didn't have to wait in line and once installed I was off again ready for the next rainy day.

I came to do check engine light testing and Hector at the counter said they don’t do that,, well they should remove the sign on glass that says FREE CHECK ENGINE LIGHT TESTING.

Always have such a great staff working at the store very helpful very intelligent and friendly how is leave just the right parts and if there's ever any issue they are sure quickly to fix it definitely give them any of the business I can and strongly recommend you stop by and give them a try.

Always needing parts for my vehicles, I end up making a lot of trips here. I love my O'Reilly's rewards card, earning lots of points! And they have a great return policy, if I'm not happy with my purchase, no problem! But that's usually not a problem, as there's always someone to help me find whatever I may need.