Walmart Auto Care Centers in Gilroy

Attending person, think name Fayaz, is great person to interact with. He is calm in demure and patiently attending to customer queries. Services used - oil change Auto center is on the side, away from the normal shopper traffic and has ample parking around, including enough space at service-entrance to drive in and park in line (if you have appointment). Auto center might be understaffed since only 1 person was attending (not sure if due to holidays or that's typical) and that too everything (services checkin/checkout, customers trying to buy/inquire auto products - tires/batteries etc., going out to open the locked cages of precious items that Walmart thinks should be locked up :( ) appeared to being handled by 1 person, so there might be wait time, even if one has an appointment (hope they start online check-in for customers with appointments). From looks of it, think mechanics themselves don't interact (or at least didn't appear to man the terminal when there was a queue forming) with the customers.

I would have opted for 0 star if there was an option for it. I arrived at the location at the time of my appointment to get my tires replaced but there was no one to check me in. No one picks up the calls at the location to help with your queries. They were least bothered to help me despite having no cars to work on. Very poor experience overall.

Came on on Thursday morning before 9am, requested to rotate my tires front to back and back to front. I didn't have an appointment according to the Walmart Auto servicer, said they are all booked for today, even though at 8:40am, the tire bays are empty and there is no one else waiting in line. I got a next day 2pm appointment. I was there, and the servicer gave an obvious body language that he wasn't going to service me. I said I have an appointment. What time? 2pm. He looked at his watch twice to find a way to deny me since I am 10min late. After I told him, it is just straight front to back tires rotation. He does not ask for my name for my appointment, proceeded to check the tread on my tires, no doubt trying to find a way, not to do it. Sure enough said my front tires were low on tread should not be swapped to the back. I said the tires have legal tread. His supervisor came over, said the same. By the way, no cars are in the tire bays, no one else is waiting, it is 2:20pm now, guess they want to stop working. Wasted my drive from San Jose, twice. Do not recommend Walmart Auto in Gilroy, CA.

They , as Walmart ALWAYS does , did get the tires we ordered only they said they didn’t , cuz they were shipped as well, BIG ROUND MICHELIN 4X4TIRES SO THEY EA HAD A SHIPPING LABEL STUCK TO THEM! The manager saw only one with my name and couldn’t put 2 N 2 together - so they canceled my apt , BEFORE we even got there - my auto mechanic saved our Xmas holiday by picking them up FOR us & taking them to a Tire shop for alignment etc ! FIX AUTO BTW , don’t care what you need these people are TOP & I mean TOP NOTCH GO BEYOND WHAT IS REQUIRED, COMPANY . I love Walmart & they will forever have my loyalty- the Auto center however , needs to step aside , let me see for 3 weeks & it will be running tops & the team happy !

STAY AWAY! Awful, Awful, Awful customer service. Called to see if they can put tires on a 5th trailer and they said no problem. Order the tires and make an appointment. Call to make sure the tires are in, no one answers the phone so I drive over and make sure the tires are there. But the guy says not sure if they can do it but come a half hour early to make sure they have the time. Get there an hour early and they tell me we don't work on 5th wheel trailers. OMFG! Are you kidding me! We packed up our trailer the night before and missed an event due to these guys. Terrible! STAY AWAY!

Robert one of the Manager's is absolutely 💯 amazing! He is above and beyond customer service and really helped us troubleshoot and get taken care of all the way with our tires. We will always drive to this location to ensure we book our appointments with him specifically.

Fully staffed but only one person has a register number. Jimmy the ASM came by but didn’t help, and has no pulse on his shop or employees. This ... is ... bad. Really bad experience when 10+ auto shops are right down the street.

Went for an oil change and they recommend for air filter too. (Had done synthetic oil change finished in hour and half) Though they said it can take 2 and 1/2 hours. They only had 2 people but eventually someone else came so they did it quicker.