West Coast Tires & Auto Center in Fremont

I was helped asap I always come to this place for all my tire 🛞 works for my car. Very good place

I went to West Coast Tires for an alignment on recommendation from my regular mechanic. I had an appointment for 9 am, when they're supposed to open, and there was another customer there waiting who also had an appointment. We waited until 9:15 when the guy finally waltzed in, no apology or explanation for making us wait. Fine. Things happen. I left my vehicle and went over to Suju's to wait for them to call and let me know that my vehicle was ready. One hour. Two hours. Three. Finally at 12:30 I walked back over and found my vehicle sitting in the parking lot. OK. So I went inside and talked to the guy. Turned out it had been ready for over an hour. No apology or explanation for not calling me but he did mention that I needed new shocks all around (which I already knew). I said ok, how much for that? He said he would call me to let me know and then we could schedule it. Ok. One day. Two days. Three. Finally I called to find out what was going on. The guy said sure, we can schedule you, but of course had no explanation for why I never got a call. Fine, whatever. People get busy and forget to follow up. I get it. So the day for my appointment for the shocks arrives and I take the vehicle in. Again, no one is there at 9 am. I waited five minutes and then someone who was already inside unlocked the door. I went in and said that I had an appointment for all four shocks. The guy looked at me as if I had lobsters crawling out of my ears. "Shocks?" "Yes. I made an appointment last week." He checked the calendar and then looked up at me with confusion. Alrighty. "OK," I said, "You don't have it. I'll find another shop." And I walked out. Forever. A small bit of advice: If you ignore your customers, eventually they'll go away. Best of luck to you!

West Coast Tires and Auto Center on Thornton Avenue provided exceptional service for my wheel balance and alignment needs. The staff was knowledgeable and efficient, and they got my vehicle back on the road quickly. The results were noticeable right away, with smoother handling and improved tire wear. I highly recommend them for anyone in need of quality auto care.

I started visiting West Coast Tires since last year 2023 and I am regular from then for all my car servicing needs to repair. I found work done very sincerely and had good after sales service. Price and labor charge was much better than the Company service center. I will recommend for my friends and family. So now m recommending you too.

Shout out to Emmanuel ! Did an awesome job helping with my check engine light issue. Explained everything and answered all my questions. Gave me transparent, sound advice which I really appreciated. The center has my business as a new resident to the area.

This is the 2nd time, I came back to west coast because Emanuel did an exceptional job on my suspension the first time, and again an exceptional job. The coolest part is the other place I use to use broke a bolt when they replaced my tires and denied it and on top of that said best option was to replace the whole unit, Emanuel just removed the broken one with no issues the last thing after the job was done he showed me the old parts on both jobs and explained what the issue was. I’m sticking with Emanuel and West Coast!!

Came into the shop early on Sunday as the appointment I had set up was set for 1pm so I decided to be there by 12:30pm. Thank goodness I did as the young gentleman was about to leave for the day and he had NO clue on my appointment. I can tell you his customer service came out and I will give him a round of applause. He needs to have a paid day off during the week for this day. He stayed, he completed my car, and he did it with such grace. Thank you so much! Emmanuel you are an absolute definition of a hard dedicated worker!

5* shop! Came in over a month ago for a tire emergency. Young gentleman assisted with ordering and had them the next day. Installed all 4 tires . Also assisted with an alignment service which was quick. Will be back with the other cars as the service was great. Thank you!