AutoZone Auto Parts in East Palo Alto

Shoutout to Miguel ! I came in needing some fluid in my car and not only did they help me look for it to purchase but he also took the time and put all fluids in for me! And some much needed tips and advice on my car! Thank you again Miguel!

Good treatment, they speak Spanish and English

Good customer service

It s the worst AutoZone in all the areas, turns out it never has any thing, what s the point of an auto parts store if you go three times for different items and you ll never get any of them because this store it s ever out of stock?, THATS WHY I PREFER O REILLY, however, staff is friendly but store pisses off

Tools for making a car

I have tried to get autozone to help me test if my car needs a battery or the alternator to make a more accurate decision on my purchase and for a few days they have been telling me that they do not do that type of testing where it clearly says they do on their website.

Absolute life savers! The team went above and beyond to ensure my car was working properly so that I could get home safely. I experienced top of the line customer service and recommend coming here for all your automobile needs.

Got great service on the phone and in person from Bernardo V.! He helped me find and install both the battery and the front wipers for my 2005 Acura TSX and was very transparent about the pricing and options (and even told me a handy tip about the wipers; apparently there is a little clip the dealership puts on just to make sure you go back to them to replace them there!) Would go back to this location in a heartbeat.

Reliable auto parts store.

Bernardo is a good worker, very attentive and helpful.

Guy in the store very great helpful!

I have to say that Carlos helped me out with the part that I was looking for and was completely prepared for my questions and gave me his professional advice and I appreciated that.. thank for your help

Came here because my break lights are out. Qais was super helpful and helped us get the right stuff immediately. 100% will come back again!

Leonardo very nice guy

Carlos

Carlos help me get me great service very knowledgeable

Leonardo as well as the other staff gave an exceptional experience with my battery problems, would highly recommend.

Excellent

Damian was very helpful! Replaced my battery under warranty and helped me reinstall the new one.

Great selection of oil

Brandon and Christian helped me with oil, oil filter and engine filter. They were very friendly, helpful and courteous. And I enjoyed a discount that I had not been aware of for buying the oil and filter. Thank you, AutoZone East Palo Alto!

Parking is a little funky, but the staff are knowledgeable. I know nothing about cars, and feel like I learn more and more each time I visit.

Good service for all. Thanks

Great store friendly customer service..

The people who are in charge dont open at the time it says that its open at 8:00 am and I was there until 8:30 and they didnt come out, they have to have more responsible people

Horrible service. I called the store and was asked if I could hold and I said yes. If I would have known that it was going to be for over 20 minutes I would have said I just have a quick question . I decided to drive to the store and I was still on hold. One associate was helping a customer while the other 2 workers were talking with each other and ignoring the phones and other customers. I don t know how this store is still in service.

Absolutely excellent customer service here! Thank you Christian and Perla for educating me about my battery and how I can extend its longevity. And the installation. 10-star Service, remarkable auto skill and people skills you both have. Grateful!

Great and help staff. Thanks for everything!

There is everything and cheap cheap bara

I had my 102 years old mom with me in the car to for the doctor s appointment, but the battery of my car was completely dead. I did jump start several times but didn t work. I called Auto Zone and the manager was kind enough to send a staff, Anton, to come and change the battery for me. They are my savior of the day.

Very friendly and good service

Gets the job done quickly and efficiently.

Always nice. Great Customer Service. They almost always have what I want or need. If its not in stock they order it.

Ok.

Intentionally hesitated to check my Car Battery stating it s stolen even though I changed the it two days ago with them

Quick service

Replaced my low beam and battery for free, and the worker was very friendly and knowledgeable. OReilly said they couldnt replace either the bulb or battery for European cars but this AutoZone did it for free.

Great experience. Perla on the line was understanding and got us what we needed in quick time. Dead battery first thing in the morning starting the car and they had a mechanic (Christian) at our house in 15 minutes with a brand new battery + 3yr warranty and no installation fee. No fuss and was on the road within 30 minutes of calling them. We ordered the wrong battery originally and Christian drove back to the shop, got the correct one and came back all in one trip. Great service and know their stuff. Only thing they asked was to leave a review!

Very good service

I ve been here a few times sparsely and always get great customer service. The employees are friendly and very helpful.

Not helpful got me to purchase things to fix my car that didnt work and refused to offer help putting them to use. Wasted my time and money- go somewhere else

50/50 they might open on time they might not lmao

Good place for getting car batteries any day of the week, when you have a dead battery! Saved our long weekend

I called them to enquire availability of the part. I was told by an agent that they did not carry the oart. I told them that I found the part on their web site and would like to give you the part number so you can check in your computer system. He didnt say anything, just transfered me to another person who asked me: what do you need man? I told them what part I was looking for. He said I had no idea what I was talking about. His language soon changed and became more like a street language, rude, and threatening. I had no chance to reply. He hung up the phone. Unbelievable.

Poor customer service,customers are always supposed to be right thats what I was taught

not a safety place

Good service The employee was very helpful and quick. Thanks

Terrible

Prices are rocketing not just at grocery stores

An acceptable place to buy parts for your car and more

Even though they advertise code reader service, they said I would have to buy one or go to another store . If they have code reader in stock, why would they provide the code reader service they advertise?

Usually autozone has amazing customer service but this one has one of the most hostile employees I ve seen. Also didn t change the battery when we bought a new one

I like the store and the workers friendly. Nate Bryant was very helpful and went the extra mile for me when I needed a serpentine belt but didnt know which one. Thanks Nate!

There is no person who knows Spanish, very bad treatment 07 11 22 at 10:30 an employee bad words, I was a frequent customer, I told him that a sensor that he had purchased was not Serbia, that it did not have the receipt, that he could check it on the computer

Terrible customer service and they rarely help you well, you almost always have to return because they dont give you the correct parts

The people are nice but inside it was smell like marijuana smoke

I come today and is the time 8:46 and it no body open this autozone , also we call no body get the calls . How we can get also good service

Disappointing to say the least. Posted hours are incorrect apparently, as the doors are still locked at 9am on a Friday morning.

Got my Dodge charger floor mats here I was so excited them its hard to find them lol I love it

They have the parts and correct oil! Boom done!

If they dont have it they will get it

Great selection of products, and knowledgeable staff.

Grate costumer service

I came in to use the diagnostic tool to check my car. Customer service was great. Fast but also friendly

The service this specific place provides is just AMAZING!! Very glad I stoped at this place to charge my battery. Thank you Jennifer so much for being so helpful and nice today!!!

Guaranteed you will drive right past this place especially at night. The AutoZone sign has its lights turned off even at night. You have to go down a dark narrow unmarked driveway to get to the parking lot in back. After that its just like any other AutoZone in the world. So when your nav system says turn right she means right now. Its not a street. The photos the back of the store.

Lorenzo S. is a superstar! He left no stone unturned when it came to his customer service and help with replacing my Prius battery for me. I highly recommend coming by and working with Lorenzo for all your car needs. Dont go anywhere else!

Same everywhere

Terrible place, they never answer a call, and there is a long line all the time because the sellers are slow and sometimes they dont even know what they are doing.

I needed some parts for servicing 2 vehicles, I was served by Saleena Garcia, I received the best service at an Auto Zone to date. She went the extra mile and delivered a Stella outcome East Palo Alto on University AVE - The Best

Ujjjji

Went in today for battery replacement cus mine was having me to get jumped or recharged constantly. From the time I crossed in that parts store door I was greeted and helped rite on spot by Gil. He tested my current battery which said FAILED then he looked into there on stock for my required battery n sold me it n even installed for free. Customer service approved n too professional n respectfully well mannered young man.

The best service

Thanks Robert for your Utmost Assistance w/ my car Battery a true Customer Service Experience.

A lot of staff, but no one to help you... We had to seek multiple staff members out to get help, and our ask was quite simple we were picking up an online order so took 5mins to help us once we were able to get someone to do so.

I stopped by the second time last week. Even though it was super busy with double long lines, the services to other customers and myself was friendly and professional. I was impressed.

Battery died after a year, but they did not even argue just gave me a new one. Great customers service, I guess that battery was failore.

I dont know why people say that its a bad place, but its quite the opposite. First of all, the person in front of you tells you whats coming and offers help to you, and then I always find what I need. For me, its my favorite place too. For my entire family we have never had bad service from that store, from me they have their 5 stars if they had a way to give them more without thinking about it, I would thank them for such good service. AUTOZONE AUTO Parts.

Excellent service and the best thing is they also speak my language

Needed light for my license plate, it was found and replaced with no problem . Rileys said they couldnt replace it for me

Good place and they also speak Spanish

More products than you would expect from smaller store. Pricing is reasonable. Parts are easily returnable if not functional, disliked, etc. 7/10 rating from DSO13- GOOGLE REVIEWS TECH LEVEL 3 MENLO PARK, CA 94025

Big thumbs up autozone even your security guard is on point and ready to help... Great customer service

Helpful, knowledgeable staff. Had everything I needed.

Jose was super nice and super helpful and helped me figure out what I needed to do to get my forester running again!

Laid back and helpful staff

Be patient because it takes a long time.

The lines are always long

Date 07/20/2021_hr.15:46.pm My experience was very pleasant The person who helped me was a young woman, I think her name was Diana t. I dont remember She was very kind and attentive even though they were a little busy, she helped me and answered my questions and doubts about my car problems, thank you very much ATT: me

East Palo Alto store. Miguel and his staff were very helpful

They dont answer, they leave you waiting for more than 40 minutes or they hang up and its time for Bolver Allamar and they leave you waiting.

Very helpful staff

They so friendly and helpful

As always, everything for my car.

JOSE RODRIGUEZ is so awesome! Very helpful gave great suggestions and even volunteered on changing my windshield wiper!!! Thanks again Jose made my visit fast and easy!

Reasonably quick service at the cash registers. Good selection of fluids and whatnot.

The guys who work there are the best in gett3you what you need.

I like it a lot

They asked for phone number and I was thinking it was unnecessary but then he mentioned that I could get a $5 discount of my order and I realized that this is great. Thanks for reminding me to take advantage of the discount.

It is a good place and friendly

Excellent place to look for spare parts and car cleaning, a wide variety of things

Nice staff

Today I got a strut ,thermostat , and lower radiator hoses with antifreeze. And I m gonna tell you the crew that s in now on the clock At 10:32am Thursday feb 10th 2022 at this location. Are on point have 1000% awesome customer service team work at its best. Thanks for the service. Every time I come back to California from Washington I ll be stopping by. Y all be great !!!!! A happy auto zone customer!

Those guys up here are really helpful and great. I can only imagine the type of things they put up with dealing with some of these customers, especially in this area & also thank you too the awesome security guard who helped my grandmother to her car and gave her a jump. So kind and helpful I really really appreciate it. Thank You AutoZone

Good customer service, will search out any part you need

Disappointing experience at this store! I was looking for a specific model of tire snow chain and the autozone website indicated that it s on stock at this store. To be extra sure before my long drive, I called up the store and the staff confirmed the availability (mentioned that they have seven in stock). Upon reaching the store, I was surprised to hear that the information was wrong (both the online availability and the confirmation on phone). Surprisingly, the autozone website was still showing availability. I understand that online nos could be wrong at times but could not really understand why the staff would also give incorrect information.

No one should wait more than a

Terrible service from the people who serve, it takes 25 minutes to be able to pay a couple of bonbillos since they do it with such patience in charging that it would be a good idea to give you a coffee while you wait to be able to pay.

Too slow

The service was great but the need to work on hiring more personnel. It took them half an hour to get to the register. There was only one person attending all customers (cashierin, parts and customer service).

Very busy when I went in and several items out of stock

You can definitely tell this is in East Palo Alto. A more limited selection than other locations.

The person who serves named Luis is very kind

Dirty. 1 employee at register who doesnt want to be there, security guard was more attentive to her cell phone on IG rather than focusing on customers, cash register POS units not working., overall I WILL NEVER GO TO THIS STORE AGAIN! HORRIBLE

I like autozone stores but this is the worst, very bad service, you need customer service classes

Extremely bad customer service... I dont recommend it not even to my worst enemy. This place needs new employees asap... This place should be embarrassed of there service!

Good

Very dirty!

The workers dont have no idea what your talking about

Had a great experience buying parts here because the girl that helped me was great, fast, and friendly. Great customer service.

Said on Internet they had part in stock. Went there, they didnt have any in stock. I wasted my gas to drive there, took 20 minutes to find a parking place there. Really bad parking and service. Stood in line for 20 minutes, because only one person at register. Long line no service. Really bad!

I tell these people there that I am talking to them about a guarantee on a coil and they answer badly to one and they hung up on me and they didnt solve the problem with me.

Hector and Jr. are the best!

Helped with my trucks dead battery for free. Good to have them in the hood.

It was okay

Check your product before buying I got a used old rotor cap inside the parts box and the last one on shelf making my effort even more discouraged having to travel to sister store to exchange it I know to look for now on

Thats such great business an here is a fantastic start. To try to reach out a correct issues with customers. Much appreciated...

Shout out to Hector C. for helping me to figure out what was wrong with my car and providing excellent customer service!

Dont waste your time going there. They will say they have it in store and when you get there they will tell you they have it in a different store.

They had excately what I needed

Great auto parts store.

exellent customer service

Too long on hold to get service !!

The store was pretty empty when I came in for a couple items. No line for register, but as I headed for checkout i was in line for what seemed like 20 min while the two employees helped customers look up parts. The check out line was getting longer or maybe it was the help line for looking up parts in the store. I think they should have two lines one for customers ready to pay and one for parts lookups. That should help with keeping customers in the building longer than they have to be because that location is really not that big. The employees working were fine, its the method of operation that should be looked at to help get patrons out the store in a timely manner. Just my opinion.

Not even street parking available. How are they in business?

They were slow not very helpful it was like I wasnt even there, bad connection , it use to be a good place to shop not any more, I go just because its the only auto part close by

4 ppl working& took 30 min for help never agian

Very helpful staff, friendly and bilingual (English and Spanish). Parking is easy and this store is easily accessible from Highway 101. This car parts store is well-stocked and organized.

Great experience returning snow chains that didnt fit my vehicle. Less great experience purchasing them there. But cant blame the associate, show chains did list my tire size in their fit chart.