AutoZone Auto Parts in Carmichael
6525 Fair Oaks Blvd, Carmichael, CA 95608, United States
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AutoZone Fair Oaks Blvd in Carmichael, CA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Carmichael, CA or call us at (916) 481-1428.
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I’m very happy to have came across this AutoZone location . The store was very clean and welcoming . Alexis greeted me with a friendly demeanor . She addressed easily my concerns. Weston came next and took his time to remove my battery. He put me instantly at ease by going the extra mile to test the actual alternator. I am greatful for not only his outstanding customer service but knowledge base as well . Thank you again Weston for your help and education about not only batteries but battery life . Do not hesitate to go to this location should you have any concerns regarding your vehicle . 5 stars ✨ all across the board !
I bought an order online and tried to return the order to this local store. Upon arriving the said their computer did not connect to the system and they couldn’t do anything despite personally speaking to a online rep who said I just needed to bring the transaction number and store number which I had. Not only was the store supervisor unwilling to call her manager to resolve the situation she hardly made any effort at all. She advised me to go somewhere else. After forcing her to call customer service I ultimately received a refund but not before waiting 2 hours in the store. Im Very frustrated that a company like AutoZone where I have shopped for years won’t try harder for their customers
Got a bad battery dated 12/23 They won't warranty cause I don't know the original phone number tied to it absolutely assinine🤦♂️ to orielys i go from now on 🤷♂️ Edit: they requested i reach out directly so I did. Said I'd hear back in 24-48 hours. It's been 6 days and nothing. I'll stand my review 🤣
I don't have a ton of experience with auto parts stores I've been on a motorcycle for most of my adult life. But the staff at 4 or 5 of Sacramentos AutoZones has been extremely knowledgeable and kind. Never had a issue with any unprofessional behavior at all. And in today's world we live in it's hard getting good or even descent customer service unfortunately. And in a world where bad news sells better than good news I thought I better take a few minutes to give praise for the good work.! Ive walked into several stores and the staff is joking and laughing and I walk in and literally shout what the heck is going on here? Employees don't joke and laugh together is this how this place operates? It's good to see. Iv been to a AutoZone every day for the last 2 weeks in Sacramento. *In closing: I want to make sure this gets noticed. But I had made it to auburn Blvd store to charge a battery for my 2005 Land Rover but had no way to get back! And the store manager Jeff H. Offered to take me back to my Rover In his personal vehicle! The ride was 1.4 miles and I was shocked. And it made the day alot easier for me. * Last night the same dilemma came upon me again. I have had ways to get back to my vehicle but these two store managers just made it easier and faster relieving more stress. Last night was Mr Weber at store 4045 I believe on Fair oaks Blvd. So please make sure they get a special nod at the Xmas dinner! I'm well aware of O'Reilly auto parts. But it seems to me that people always mention AutoZone first and I truly believe they see AutoZone as a bar above the other competitors. And I've been inside the other companies and the stores are not as clean and organized. Thank you for your time. I have over 20 years in various retail operations and mostly that's in loss prevention,employee and customer safety, internal investigations and special assignments with opening stores and closing stores nation wide. Since the age of 18 and now I'm 53. Ramsey Lee spivey
So I called autozone on fair oaks Blvd in Carmichael around 6:30 PM tonight and asked questions about needing a battery replaced. The women who answered the phone was not pleasant and sounded like she needed to get off the phone. I can understand someone being busy because believe me my line of work is very demanding, but my patience would never know it or hear it over the phone. When I was telling her the make and model of my car, she asked the engine size, I didn’t know it so I asked how do I find this out? She replies with pop your hood and there’s a piece of paper underneath the hood and you’ll find it……😒 I said OK I guess I’ll give you a call back. She said OK and hung up the phone. I called back and she answered again and let her know the size of the engine and then she says yes we have the battery that fits your car it’s &259 plus tax. I told her I can’t afford that battery. I need to get the cheapest you have. She replies with a huff…well if you’re going to get the cheapest one I can’t install it today. You’ll have to wait a week. And it’s hot outside it won’t hold a charge 😳😳 I said so if I were to purchase the expensive battery, you would be able to install it today.?? And she says ok these are the expensive batteries that we have…she must not have understood what I said, because she started naming all these batteries and giving me all the prices for these batteries and naming all the benefits for these batteries. I ended up interrupting her and I told her look I am a single mom on a single income, trying to support my family. I CANNOT afford the expensive one so I need to go with the one that can afford. She says all right. You’ll have to bring it down to see if I can even change it out because there are some batteries we can’t do….. After that phone call, it completely rubbed me the wrong way. She was rude, and I couldn’t believe the things that were coming out of her mouth to be honest. i could tell that the woman knew I was irritated, especially after I asked about buying the more expensive battery and installing it today because she did try to backtrack and try to be nice but it was a little too late., when she made the comment about me buying the cheap battery there was no coming back from that. it’s like look, lady. I know that buying the cheap stuff isn’t always the best but when you can’t afford it, you can’t afford it, when I’m trying to keep a roof over my child’s head and food in their belly sometimes you gotta go with the cheaper alternatives So I called O’Reilly RIGHT ACROSS THE STREET gave them my car information and they were able to look up my car and let me know that you know what it says it may be difficult to install but bring it down here anyways and let’s see what we can do because I can normally do it, and we do you have batteries in store that fit your car. They were never rude on the phone. They didn’t sound like they were trying to get me off the phone…. So I Went to O’Reilly they had the battery and they were able to install it in the same day …AND IN THE HEAT!!! They never tried to upsell me on the more expensive batteries, they gave me a few batteries to choose from and gave me their prices. Once I picked the one that I wanted they never gave me a hard time about it being the cheapest battery. They rung me up. I paid and they changed out the battery all in under 30 minutes. I will never go to AutoZone again , or at least not the one on fair Oaks Boulevard. I really wish I would’ve got the woman’s name so I can put it in this review. And I can guarantee you when the managers talk to her about these reviews. I’m about to leave on yelp and Google. She’s going to remember this conversation with me. But I’m sure she will talk her way out of it.
The manager Jonnie gets Ten stars from me this guy knows his stuff and saved me a ton of money took the time to do some research and as he suspected the parts I was about to order were not the correct ones with his help I saved a lot of valuable time and money thanks bro the world needs more hard working honest men like u
I've had nothing but a positive experience with this location the staff are all very pleasant the reason for the five stars specifically is for Johnny the manager as well as Troy they have gone way above and beyond for me ( a single mom with little knowledge of car related complications) I mean really have gone out of there way to help me figure out a very complex, complicated & extremely confusing situation that's almost reached it's finish line I appreciate them more than words can express I will only go to this location from no on
These guys were very kind & helpful. I came in after an oil change with news that I might need a new battery. Carl D tested my battery and confirmed that I did. He found the right battery for me & even installed it! Carl was very professional & easy to talk to. I was in & out & back on the road in no time. Much appreciated kindness with all of the staff ☺️ Thank you so much!
Guy helped me put the windshield wipers on
Connor and Lexi are my favs. Slay fosholy.
Staff here always makes me feel good. They go out of their eay to make sure I can get my parts
I was provided with the best customer service at this location that I have ever experienced in all my life hands down Johnny the GM is second to none cant thank him enough for all his help
Had to make multiple trips because we were given the wrong parts.
Clean and very nice workers
Good size store with a big reserve of parts on site... great location parking is easy in and out. Never to busy.
They had what I needed at a decent price. Staff was extremely helpful and event had the accessory products ready to pickup
Sonia was very rude to me. She treated me like I was a criminal. And all I was doing was buying. One thing can returning 1 thing.
Refused to refund without reason, did not explain anything, said to go to another store, well then what is this store for .
There are stupid workers. Could not do return.
Gabe at store 4045 in fair oaks is the best. Professional at all times. Very knowledgeable and will go out of his way to help a customer. He is the walking definition for customer service.
Aaron is very knowledgeable and helpful. He went above and beyond to help me. Will be returning for my future automotive needs, thank you!!!
Its ok.
I actually wasnt the one that went in my daughter did because she needed a new battery..the store associate was very helpful and pointed her in the right direction.
They deserve more than just 5 stars.
I didnt have time to go recycling center so I stopped by this Autozone and an old man (unfortunately I cant remember his name) welcomed me and helped me with the recycling. super nice guy very helpful and professional took me less than 5 minutes.
Best prices and great inventory
Best store , best customer service and the manger is the best too
The employees here were very helpful with helping me buy and replace my battery.
Good service and good prices.
Nice
This store is the best! They were able to get me a new battery fully installed in the 105 degree heat and save me some money on top of it. All the workers were super friendly and the manager went out of his way to help me out. I will be coming back for sure
The staff was great and very helpful.
Always get what I need with great customer service
The staff is not professional and even they don t know about the orders, just keep promising. I ordered a part a week a go and they just gave me dates not the parts and at the end they said they will reorder the parts since they waste my eight days
We got here with severely corroded battery terminals and a wrong battery that the dealer put in, Raul was able to clean the corrosion and utilize multiple different tools to get the terminals off of the battery without breaking them and advised us where to get new ones. Really dope guy and great customer service
They were somewhat effective and I had them had my battery checked the girl that came outside okay then I had somebody come and check my alternator my alternator said no way it turns out that my alternator and my battery both need to be replaced oh its so much cheaper from somewhere else when I had another location that they told me they had it in stock if I went there that location knew nothing of what they spoke of and after going back and forth while sitting in front of the location that told me they had it at the Folsom store I realize the people in this place dont know what they are doing so I ordered online to Rileys Auto and then went to another location to get it cancelled my order on OReillys how did the next day at Auto quest
Great customer service, very helpfull Whats finding the exact parts you need!
Friendly staff. Clean store. Spacious store, which I appreciate. Staff very helpful.
Good for a browse, but they didnt have what we needed. Its a well set out store and the staff were knowledgeable and helpful.
Very helpful with fast service
Well stocked store and clean. Had to come twice as I was given wrong advice but got it sorted out. Will definitely revisit it for my needs.
The lady had no interested in solving a very simple common sense issue - beware.
Johnnie Davis did a great job at helping me resolve an issue with my headlight bulbs that continually burn out.
They where really nice and did there job !!!
They got auto parts!
This place is a life saver. This guy name Aaron helped me big time. Had battery issues with my car and couldn t figure out if it was the alternator or battery. They figured everything out and had me up and running
Disappointed with the customer services.
Great customer service
they are not professional at all, there are 5 people and generally they answer from afar and no one wants to come to help, they work very lazily
I am a 7th-grade science teacher at a local middle school and I went to the AutoZone in Carmichael to ask for a donation toward our 7th-grade science field trip this coming year. Chase O., the parts manager, pulled out his wallet and donated $50 cash. What a generous gesture! If I am ever in need of auto parts when Im near my work, I will certainly shop at AutoZone. He earned my business as well as my recommendation to neighborhood families!
Called the store to ask if they have a tool I needed. Obviously, there are people working there for this purpose? Trevor answered and said he has a lot of tools and I could come in and look for it myself. Auto zone was already my last resort, for auto parts. Thanks Trevor for putting the nail in the coffin! You are one of the many tools in the store.
This place was very helpful on searching out other locations that had the parts I needed that were in stock that this place didnt.
5 workers in there chatting away while there s a line at the one open register
My visit here was good there was a lot of items to choose from, the shelves were nicely stocked, floors were clean and overall everything was really great!
Auto zone is the best
Customer service was good s But made me feel kinda stupid.
I went there today to get a battery for my vehicle. I came from Rancho Cordova because the Auto Zone in Rancho Cordova didnt have what I needed. Aaron from Auto Zone in Fair Oaks Blvd in Carmichael was amazing and very helpful. Everyone that worked there was very nice and helpful. I will travel to Carmichael when I need anything. Thanks Valerie
Really great customer service. Needed a new car battery and even through I didnt end up buying one here, the staff were super nice and informative.
The service was very helpful
Great and helpful people. The store Manager Aaron helped out and really appreciated it and his sister was very friendly. 10/10 sevice
Aaron the store manager was great, I was able to come in and let him know what the problem was and he got me in and out in no time. Even helped put my battery in my car, I would definitely recommend going to this autozone.
Super helpful & friendly staff!
Great candy selection it looks small but when your in-line you can t help but marvel over the double sided zigzag line of candy plus the soda got to have that too.
My check engine light is on. Went to Auto Zone to use their gadget to tell me why the check engine light was on. I couldnt figure out how to get it to work. So embarrassing. But the sales clerk willingly came and did it for me after my 3 failed attempts. Now that is great customer service!
I went into this location after going to 2 others, I needed desperately a battery they only had in stock, Aaron went above and beyond helping me get it installed although it was a difficult lengthy installation. Aaron deserve a raise or a bonus to say the least, @ Autozone please keep and reward good employees like him. The world needs more Aaron s !!!
Went in to get new windshield wipers. Karina was so helpful in helping me find the correct type of wipers for my car and Aaron was so kind as to install them for me. Excellent service will definitely return for my future car needs.
We were having a troublesome battery in our Ford Edge took it to the Autozone in Carmichael and had great customer service. The store manager Aaron was particularly helpful in installing the battery. He even noticed that the battery seemed to be weak in our key fob. Changed that out and it works like a champ. Highly recommend working with them.
Got price check. Price of motor oil is getting crazy
Good customer service
Went in with a faulty battery. Aaron, the store manager, took care of the issue and was super pleasant.
Bad
I used to love this place they used to be great BUT Never back again I think the new staff not willing to help ppl, they dont act like sales representatives. Disrespectful and Unprofessional Someone named Tony G he was so disrespectful when I asked for help more than once.
Just came in to get some new headlights, asked for some help replacing them and Aaron, who helped me, went totally out of his way to get it taken care of for me. Battled the frustrating design of under the hood and even got his hands roughed up by my car, but the new lights are in and working great. Couldnt have asked for better help and service! Thank you Aaron!
My day started badly but Aaron & Trevor put a smile on my face. Trevor was great at answering my questions and explaining the difference in products to me enabling me to make a good decision on which one was best for me. Aaron jumped him to install my battery for me and then taught me how to change my wiper blades myself. Both men were great and their personality was so pleasant. Glad I stopped by this place instead of going somewhere else. I definitely got my moneys worth here.
Aaron was incredible with how far out of his way he went to help me change the battery out of my car. He was extremely knowledgeable, kind, and generous. I will absolutely be going to this particular Autozone every time that I need car parts. It was a fantastic experience and Aaron and Tony are the reason for that.
Helpful staff and great price on parts. What more can you ask for?
Raul was so helpful. I was totally stressed and they helped me find exactly what I needed. They even changed my headlight bulbs. I will be shopping here again.
Second time in about two weeks that I had to make a trip to AutoZone. This time for a headlight bulb. Thank you Aaron C. for the awesome help.
The employees there were very helpful.
Friendly service & good help as soon as I walked in.
Needed a battery replaced and the store manager, Aaron, rang me up and installed it right there. Gave me some quick tips on battery health and was on my way.
This Store REALLY has HELPED me out a great deal....!
Forget the guys, talk to the girl. Shes the most knowledgeable gal I have ever met. She not only told me to clean the terminals when installing the battery, she went and checked out to see if battery power was being drawn when the car was off.
Always find what Im looking for, plus the staff here are friendly and helpful.
Get into the zone AutoZone thats the way to go
Nice place to buy any car related products , staff are very nice and professional, they would even help you out with some parts. I Highly recommend this place.
I found parts for my car here
Naw.
Was good a year ago. Now nobody greets you. The only like answering the phone. Ignoring live in person customers is not good. Terrible. Go to Watt or Fulton.
Helpful employees..
auto zone in the hood. need i say more?
All good.. manager went above and beyond
My boyfriend brought in my old battery to be sure he could get the same one. AutoZone provided him with what we thought was the right one. $477 in damages later my dealership tells me it was the wrong battery.
AutoZone FOREVER. There is no other parts store. Lol
Great customer service
The best place for auto parts for my vehicle. JB baby!!!
Great customer service great people and its a clean location
Good
Youll get what you need, manager is helpfull but its always like pulling a leg when I asked for help other employees. They will walk away on you, turn around and start a conversation with someone else or get.involved into something else while helping you. Overall, enough to get you what you need but not a great customer experience if thats what you need.
Rating five out of five because employee Misty was exceptionally helpful finding difficult to find wiper blades for my car.
Awesome experience.
Always helpful
I found what I was looking for and very quickly
Love this store,always meets all my auto needs,michael has awesome customer service,another Happy customer.
Good service and prices. Very helpful
Aaron was so helpful replacing our dead battery He went beyond and above the call of duty. High five
Poor customer service. Unable to return less than $100 in items because I didnt have a receipt. I was only asking for store credit to exchange my items as well. My boyfriend and I have spent thousands of dollars at autozone and he has an account with them to verify that. Absolutely ridiculous and quite frankly I think Ill be buying auto parts and accessories from anywhere but here.
Aaron was very helpful. I went in for a break light and I appreciate the information and installation he supplied. I would go back to AutoZone for needs for my car.
I just would like to say these people are the worst coustomer service people if you plan to use a warranty go to a different store these people told me my part would be in 2 days ago which never showed up and then ordered my part finally they got it ordered and this was early morning and it won t be in till late night this is unexceptible
I had the best experiences with manager Erin!! I came in to get a diagnostic test done on one of my vehicles, as well as to purchase jumper cables. I didn t see any on the wall I was directed to, so I asked Erin if there were any in the back at all, and unfortunately there wasn t. He care enough to ask about the situation I was in, and when I explained that I just needed to jump one of my other cars at my house a few minutes down the road in order to get it to a car shop, he went out on a limb for me and allowed me to borrow their shops jumper cables!! It is rare to come across someone who is willing to put their trust in a complete stranger, so it is not something I take lightly. The cables worked beautifully, and I returned them. The following day, I ended up needing to bring the car in that I just had to jump the day prior in for a diagnostic test as well, and the car started up just fine to get me there. When he plugged the device in, the device wouldn t do a reading on the vehicle. Erin could ve simply said it isn t working and walked away, but instead, he took the time to investigate the problem, and moved some plugs around in the control panel, which enabled the device to do the reading. I was so grateful for all his help, and went to leave. Well the car didn t start. I came back into the store and let Erin know my car now won t start back up again, as I had nobody nearby to come and give me a jump to get home. At this point I felt like the biggest problem customer in the universe, but he didn t make me feel as such whatsoever! He gladly did what he had to do to get my car started back up! Mind you, he was still taking care of other customers while all this was happening, and the car not starting back up was definitely a me problem that he certainly didn t have to help with, but he gladly insisted to. I am blown away by Erin s customer service, and caring heart to help out his customers! I will only be coming to this Auto Zone location from here on out! THANK YOU ERIN!!! You are a life saver.
Aaron was so fantastic! This store is my favorite auto parts store in the area! Terrific customer service. He even put my wiper blades on for me! I m so not car savvy so I really appreciated him going above and beyond. Thank you Aaron!!
The employees were very helpful and I wasnt waiting for too long to talk to someone.
Great customer service,they make sure you have everything you need
Kind courteous service people know what theyre doing
super good discount
Lately parts are crummy and poor match .
Good prices
Very good service, if you dont know what the part of your car is called with a photo they will quickly help you
This AutoZone is so amazing. I was in desperate need of a battery for my car and Terry and Anthony really helped me out and gave me an amazing deal on the battery for my car, including installation. This will always be my go-to Auto parts store for all my cars parts and needs. I m so appreciative!!!
Jesse helped me with no problem, the autozone off watt wouldn t install my battery , he made that happen without hesitation! Coming here for all my supplies now
Theyre okay better than OReillys
Very help for staff , help me realize that my Alternator need to be change .
Staff is always ready to help. Lifetime warranty is why I go.
Shopped their for a set of bar glasses. They had a nice set and the price on them was outstanding. The clerk that helped me was very friendly. Good place to shop but the selection changes a lot.
Masks are required thank you very much. Excellent service! As I walked in they asked me immediately what I needed. I told them I needed wiper blades, they looked it up told me what wiper sizes are needed for my car and then told me exactly where to find them. When I got to where they said they were, there was a great selection at a variety of prices. I made my selection headed for the cashier. Payment was quick and easy. Everyone was polite and helpful! Been shopping here since they built the place. Glad to have them in the neighborhood.
Quick and simple. Needed a battery changed in the key fob. They said they couldnt do it for me, but they were very nice and gave me directions on how to do it. Bought the new battery replaced it with their guidance. Good as new. Definitely will come back.
Best auto part stores ever, l had ti bye many tools and auto parts with unbeatable price, and a great customer service.
Parking lot was filthy and inside wasnt a whole lot cleaner.
Today / 10-12-20 : Ive had the pleasure of meeting Holly. She had swift & helpful service & Helped me find exactly what I was looking for. Excellent Customer Service.
Poor service
Terry and Gauge went above and beyond to help us girls out. These guys take customer service to a whole new level. Thank you so much! They checked our battery, took our battery out and charged it for an hour, put the old battery back in, 15 minutes after they closed they were still helping us to make sure we got home ok. We did need a new battery and they re installing it now. They re checking the alternator again with the new battery installed, 20 minutes after closing... with smiles and kindness. I can t say enough about Autozone. Terry and Gauge both deserve a big fat raise!
Well stocked inventory, had exactly what I was looking for. Friendly crew, knowledgeable and welcoming (unlike some of the other AutoZones, where I have to literally check my pockets to make sure I didnt steal something?) No, Im not a thief and never have been, just how Im treated is all Im saying. But this AutoZone has a comfortable atmosphere and has everything you need and then some. 5
Thankfully there is still a place where you have what I need
Id go back if I needed to work on car
One of the best AutoZone locations around. The man I spoke with had been working for AutoZone for many years and had much knowledge about parts and accessories for the Corvette and can Ive been working on. Thank AutoZone for being there during these hard times.
Almost everything you need for factory vehicles.
Friendly helpful staff
Very helpful
Friendly customer service... No garbage cans outside.
Staff helpful and available. Selection great. Prices okay.
Decent customer service
I needed a headlight bulb. The gentlemen were awesome and quickly installed it for me almost before closing.
Chase was awesome. He checked my battery and noticed it was bad. He then checked to see if it was still under warranty and it was. He is so nice! He even put the new battery in for me. Thanks Chase. Youre a superstar!
I get all my parts there
Truly helpful employees!!
Very helpful great customer service
Great service. They installed my new battery in just a few minutes
Friendly helpful people
Very great staff.
Shawn is the man! I love this auto zone store!
Good customer service.
