1017 E Grand Ave, Arroyo Grande, CA 93420, United States
Wow this place is awesome!!! Grant, Aaron, Tom offered impeccable customer service, and they are so respectful and professional. I would highly recommend this location if you want to receive excellent customer service and service done on your vehicle. They deserve 100 stars, but I will return for any future services I need knowing I and my vehicle will be treated right! Thank you guys for being so awesome in everything you do!!!
Tom’s has handled my Honda CR-V for both a smog test and oil change. Fast and super courteous…did a great job. Highly recommend!
I was having issues with my power steering. I brought it in to get it fixed. Six months later it broke. They don’t do a very good job. The customer service wasn’t that great either. I would go elsewhere if you can.
Tom's Auto Service is great! Aaron and the crew are kind, great communicators, and have explained clearly what is going on with my car and what are my next steps. I highly recommend them.
The best staff and best mechanics! Very professional, prompt and friendly. I highly recommend! Take your car or truck there and you will be glad you did!
The mechanics are quick to hop onto customer concerns responding with sympathy professionalism and transparency. It's hard to find mechanics with such customer service skills anymore. I have experienced and can guarantee quality service in every and all aspects from this shop.
HIGHLY RECOMMEND for auto repair. My windshield washer didn’t work. Grant looked at it and I made an appointment to bring it in with an estimate of $150 for one hour’s labor I arrived and MJ found the problem, rerouted a hose so it wouldn’t happen again, and the total cost was $45, the minimum fee per Aaron, the manager. Prompt professional service at a reasonable price. What could be better?
Tom's Auto is the best! Honest, fair price and hard working, top notch shop! All the folks who work there are always nice and really on it. They are straight shooters, just there to help and make sure your vehicle is running top notch. If it doesn't need something, they will tell you and not just do it to charge you an extra bill. Because they are so good and so well liked, they can get pretty busy so definitely plan ahead if possible. But if it's a last minute emergency type of situation, they always do their best to work you into the schedule.
Quick easy and headache free
Extremely Knowledgeable & Great Friendly Service!!
Nice shop fast smog
Busy shop but they took the time to explain the issue. Do rvs really good job.
They came up with an solution to my problem in about half a day with no appointment. Pretty good service.
Great service! Super helpful, they go above and beyond to figure out car problems. They saved my Volkswagen Jetta.
Best Repair shop Ive ever delt with.
Great job
Super Helpful and Super Friendly, Real People
Always take my truck here to get smogged, in and out super fast, great guys!
Friendly, professional service. Prices are fair.
Great place! Fair prices! Awesome mechanics!
Friendly and efficient
Showed up for a smog check with no appointment. Was told there was a few appointments ahead of me... I was still out of there in lest than 30 minutes
Called day of needing an alternator belt fixed. Dropped it off at 10 and was given options of which belt I wanted and the breakdown of cost AHEAD OF COMMITTING TO THE JOB. Was told possibly could get it back today but definitely by the next day. Was called at 430 and told it was ready. Super accommodating. And the guys working in there were so nice! Another mechanic shop wanted to charge $200 for a diagnostic test which was not necessary since it was obviously the belt just by looking at it. And couldnt even run the diagnostic for 4 days then additional time for repair. Ill be sticking with Toms!
Good, prompt, knowledgeable, service, good prices. Nice people.
Thought about a new truck looked at used trucks I had them repair my pickup transmission radiator hoses belts alternator power steering air conditioning starter water pump bearings brakes flushing all fluids alignment complete engine tune-up basically I have a new truck for a fraction of the cost
Had smog check done. Fast & professional.
Was able to get a smog check with no appointment. Out the door in 10 minutes. Friendly, knowledgeable staff. I will definitely be back.
Very friendly and knowledgeable. Made me hope something else happens to my car between maintenance just to come back. Just kidding. Great staff and quick service.
Excellent services and prices
Friendly and efficient service got a smog service done without an appointment. I was greeted kindly and was done with a the complete passed smog in about 20 min. Appreciate the kind, honest and efficient service Chris explained to me what truly needed to be done to my car thank you.
They are quick, knowledgeable, helpful, friendly and affordable.
Good
Very good service
Staff was very professional and friendly! Walked in for a smog check, and they got us in and out in under 30 minutes! Great shop! Thank you!
Awesome place to get your vehicle looked at. Awesome customer service. Very good local technicians.
Went in for a smog, was treated very fair. It didnt pass, but upon bringing it back I was told the issue was very minor and then passed right away once tested again. Highly recommend
Great place.
Quick courteous service for my smog compliance check.
Seriously the best service I have ever had. They were super busy and normally you would feel not cared but they went out of their way to make sure everyone was serviced. Super honest. They gave me a coupon for a smog even though I didnt bring in the coupon. I am overwhelmed and surprised that the mechanics could be so nice.
Toms Auto Service just helped my daughter who was having car problems. She was heading home to San Jose for Easter and they were able to take care of the problem right away even though they were super busy. They replaced the alternator, adjusted the price down from initial estimate, and even topped off the oil. My daughter is back on the road home and feels very fortunate to have found this wonderful business. I cannot thank them enough for helping her. Highly Recommend!
They were fast and friendly for the service I needed.
Nice guys knowledgeable friendly
Great Service and Friendly people. I will return with my other vehicles. Thank you Toms!
I am from out of town and had an issue with my rental car far away from any locations. Toms Auto fit in a quick inspection and found that my dust cover had lost its screws. They zip tied it up so I could continue my trip down PCH. Great service and very friendly, highly recommend for your auto needs!
Tom is very helpful and very thorough. He gets the job done!
Excellent. I really appreciate the care and interest this shop takes. They cater to my disability to. Thanks for taking me right in, most shops are jammed and really slack.
Super friendly and fast service
Confirmed with Tom that they could do an oil change on my large company box truck. He stated, if we have to we can do it in the parking lot on ramps. Scheduled an appointment, arrived and Aaron stated they could not perform the service. Which cost me time and money as I have employees and company assets tied up . I will not be using this shop again.
Brought some rotors to get resurfaced. Staff were very friendly and did some great work
Clean shop nice fast service in and out will come back
Great people and great service
Great service and fast smog test ing
Trustworthy and professional very happy with there work
Long time in the business highly recommended trustworthy owner and mechanic
Very nice great service and done in a timely manner awesome i will be back
Courteous and professional staff. Got my oil change done quickly and efficiently. 10 out of 10 will visit again!
Awesome service I was in and out and on my way thank you Toms auto.
Tom is the best! Honest and gets the job done.
Great service. I went in for a smog check $58. I was out in 10 minutes.
My van was in shop 3 times for an electrical problem . They put in quite a few hours each visit . Tracing and testing wires . They were so frustrated . Said I would have to take it to Honda . No charges. A week later I had to replace the battery and everything was working .I went back and told them , offered to pay , still no charge . Had rear brakes and rotors , 2 smogs and ignition coil replaced in a years time . Always happy with their and gave me a price break every time ! They are honest , reasonable and efficient . Id recommend them for all repairs and maintenance .
Tom himself helped me out with a battery swap that died just before warranty ran out. Great guys, great location.
Took over a month to do warranty work on work they only did a month before. This should not have happened and it cost me a lot of money. If you want your car to keep breaking, then bring it here.
Honest service, fair prices, reliable.
Honest,Family Minded,Reasonable Mechanics: that I recommend.
Very professional and excellent service. Very happy I was referred to Tom,s Auto service. Thank you for being so cool!!
Courteous, friendly, quickly responsive,
Tom, Aaron and all the guys are great. By far my favorite automotive store in the 5 Cities.
We went to Toms Auto Service for a SMOG certification. We were immediately greeted with a warm welcome by Tom, who asked us to go to the office to get the paperwork ready and he would be right with us. In the office, Aaron was quick and efficient with the paperwork. We returned outside and within minutes, Tom had our truck set up for the SMOG check. There is a nice waiting area outside. The test was completed asap, we went back to the office to pay for the service, and we were on our way. Excellent customer experience which exceeded my expectations. Highly recommend ! I will definitely return !
Tom was easy to talk he explain to me in a understand able way . Prices were good. Cant go wrong . Go there.
Thanks for your help..... awesome
When service tech put my truck on ramp. He cut & scared the driver side front tire. I didnt notice it until a week later. So, theres no way I could prove it. I thought I hit a curb, but its like a metal object cut into it. I hope it dont blow up whyll in driving.
They are very helpful and do a great job.
Great places! Tom and his staff are very knowledgeable! And now they do smog. Highly recommended them.
Friendly and efficient smog check.
Brutally honest & wont rip you off.
Friendly .professional boss! Fair price.
The BEST auto service shop in Arroyo Grande. Tom s Auto Service has taken care of our family for years. We ve experienced nothing but thorough and professional service every time we drop off our vehicles to be serviced. They are the reason our vehicles have lasted for many years. They give great attention to detail and I never have to worried because they have integrity. It s hard to find an honest auto shop these days. I highly recommend you get your vehicle serviced at Tom s Auto Service. You won t be disappointed!
Great
Very quick, and concise work. Very down to earth people and they installed the part I needed without trying to upsell or get me to buy anything extra. The part they sold me lined up with the prices online so all good there. 5/5
A great car shop with very established and honest mechanics. Great place to take your car and not be haggled for unnecessary repairs. As they said today its best to not overcomplicate it. I will be bringing my car back here. Great mechanics! Great auto shop! Thanks a ton guys!
Super knowledgeable and friendly. Will definitely be back again
Ive known Tom over 20+ years very reliable and honest
They are trust worthy.
Excellent and reasonably priced service.
Honest, excellent mechanics, fair price , work done on time. Try them you will be happy
Reasonable prices, good service and friendly employees. Trust their work which I feel is very important.
Service for our car was good.
I recently just had a unfortunate/great experience with my Chevy Colorado, after traveling nearly 400 miles on a rainy new years weekend to visit my wifes grandmother. My water pump blew out when I arrived at my destination, one mile from Toms (Fortunately). Honestly, Toms auto service treated me with the upmost respect and loyalty as if I had been coming to there shop for years. I was able to diagnose the problem before taking it in and being 400 miles away from home I had no tools with me so I went to the best location possible and they were able to get me in and finish my truck the next afternoon on new years eve without any mishaps or other issues at hand. I was able to drive my truck in one straight shot back up to Northern California today, without any doubt or indication that something else was wrong. My Blessings, appreciation, and gratitude go out to those guys down at Toms auto service, without them open on new years eve I would have been in a sticky situation. Thanks Aaron! Saved me alot of time, money, and most of all energy dealing with an unfortunate but great experience overall. GOD BLESS #HappyNewYears #2020 #MadeItSafeBackHome #ThankYou!
Exceptional auto care!!! Thank you Aaron!! Tom s installed new rear brakes and rotors while I waited. Tom s work was top quality! My brakes have never functioned better! Aaron and Tom were very welcoming and courteous! I should have asked for the name of the mechanic who worked on my car, so I could give him Kudos too, but I forgot. In addition, Aaron accepted a coupon that I had saved from Localflavor and the price could not be beat. I absolutely recommend Tom s Auto Service to the Highest Degree!!!
Good
We have needed repairs the last 2 summers on our truck while vacationing in Pismo. Both times we were able to get it repaired in a timely manner at Toms. Always pleasant to deal with.
These guys are great. They have a set price for an alignment (unlike some other places). I showed up for my appointment a little early, and they got me right in. They were done within an hour and gave me all the details. Will definitely go here again for anything my car needs.
Great service and staff fair prices
Well runs
Reliable honest auto repairs and offer warranty work. Great technicians and very friendly place!
Im sure they are great just couldnt fix my break problem and made me go back 2 times and the breaks kept squeaking while I was there they just ignored me I am a paying customers who needs attention and needs to know why my breaks squeak how I can fix it after they had already put new breaks. (Still kept squeaking) then they were claiming it wasnt my front breaks they were my back breaks but a little too late i was already upset. I thought it was their job to tell me if any of them worked or not. Also they kept smoking all of them which I kind of hate it was very inconsiderate since I had my daughter with me pretty much smelling all the cigarette smoke have they not heard of second hand smoking I tried shutting the door but it didnt help I couldnt go anywhere else I had to hang out. I will never go back it was a waste of 3-4hours in a period of 3 days a waste of $250 dollars and my problem isnt completely fix. The only thing I will give them is that they were nice thats it other than that they were not helpful I thought I would give them a chance since they are local business but they failed. Thanks for nothing.
Good fast honest service!
Traveling from AZ. to Oregon I found myself with a major break issue. Found Toms Auto Service in Grover Beach and experienced a positive, knowledgeable team to get me back on the road again. Tom goes the extra mile and I highly recommend using his facilities if you are passing thru or live anywhere close by Grover Beach, Ca.
Great service took my 85 Toyota van and fixed it and were super great to me
Great friendly people. Great mechanics. I always abd will only take my car here.
Fast honest work. No up selling unnecessary parts and work
My daughter has been using Toms auto service for awhile now. He even checks out used cars. My daughter had several choices of cars. For a small fee, he would check them out and give her their true condition; saving lots of money in the long run. I too have started taking my car there. Very pleased with their service. Thanks Tom & Crew.
These guys are great: personable, reasonable and skilled.
Toms really helped out in a pinch! They fit me in quickly were very well priced with excellent service & work! Recommended highly