Caliber Collision in Walnut Creek

Amanda McDonald was my service rep and she was great. She was on time for my appointment, patiently answered all of my questions, and frequently kept in touch to let me know how the repairs were going. When I got my car back, it looked brand new. Excellent customer service, quick turnaround, and high quality work. Thanks, Amanda and Caliber.

The employees at Caliber Collision were excellent. Not only were the repairs completed to a high standard, but the office estimator, Austin, was extremely helpful throughout the process. He was available to answer questions and provide thorough information on the repair process and all aspects of the work. I highly recommend this branch of Caliber Collision.

Exceptional Car Repair Experience Austin and the team provided outstanding service on my car repair. I received daily updates with all the information I needed before I even had to ask. When I picked up my perfectly repaired car, Austin personally ensured my complete satisfaction. The entire staff, including the receptionist, went above and beyond with their attentive service. Highly recommended!​​​​​​​​​​​​​​​​

Excellent, professional team, high-quality talent and superior car care; outstanding experience! The team on Pine in WC has assisted us twice, both services through two different insurance side-swipes, and the service was consistent, reliable, full communication and NO SURPRISES. Simply the BEST. Thank you Gabby and Austin for taking full ownership of servicing our 2024 toyota so beautifully. WELL DONE!

Excellent Service on My Toyota Camry! The quality of the work exceeded my expectations. I’m very satisfied with both the repair and the overall customer service experience. Highly recommend this shop for any repair needs!

From start to finish, I was thoroughly impressed with Caliber Collisions attention to detail and information. From keeping the consumer abreast of the progress of the work. Although accidents and repairs are something that none of us look forward to. it’s nice to have a company that truly takes care of us.

Great customer service! My new vehicle had some minor damage from a collision and they got it repaired and rolling. The shop is nice and clean and easy to get to. Hopefully I won't need them again anytime soon but if I do, I know there's a reliable place for body repair.

Update. I emailed the address in the reply below in two separate occasions about my experience, no reply to either email. They obviously just reply to negative reviews to appear helpful, no real intent on making it right......yes Caliber Collision, I would definitely say you missed the mark. Had a small accident with my 2023 Mazda. Initial estimate was roughly $3000 lower than the final bill for some reason, honestly I can't be 100% certain they even replaced all the parts that I was charged for. When I went to pick up the car the panel gaps were uneven and very poorly fitted. One wheel had to be replaced and the replacement wheel was grey instead of black like it was supposed to be..... obviously they thought they could just pass it off. Clearly there is no pre-delivery inspection or quality control. I had to wait for them to correct the poorly adjusted panels, then told I would have to bring it back to replace the wheel which is a major inconvenience. After getting the car home I noticed dirt in the paint on the panel in front of the hood and that the paint doesn't match. They claim they didn't do anything to the panel with the dirt in it but it was obvious they had. The car has less than 3000 miles and was perfect before the accident. After returning the car to the shop they refused to fix the mismatched paint. Do yourself a favor and avoid this shop, get em in get paid and get em out. Poor quality all around. Not happy one bit.