The Home Depot in Van Nuys
16800 Roscoe Blvd, Van Nuys, CA 91406, United States
About
At Van Nuys Home Depot, we're here to help you tackle any project, big or small. Proudly serving the Van Nuys, CA community, we offer a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies to meet all your home improvement and gardening needs. Whether you're renovating your home, updating your outdoor space, working on your garden, or taking on repairs, we have everything you need under one roof. Our knowledgeable team is always ready to provide expert advice and support for DIY enthusiasts and professionals alike. Visit us at 16800 Roscoe Blvd or call (818) 780-5448 today. Let's get started on your next project!
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We went to pick up a couple dozen bags of garden soil. The staff was friendly and very helpful, even helping to load the bags on my truck
Can I just say I have never experienced such horrible customer service especially from the employee Nancy. Ironic because she works in the customer service section of the store. She was completely rude did not want to help rolled her eyes , I understand it was late I went around 9pm but I was just going in to return an item , simple. Seems like she is not the only employee with poor customer service skills while I was in an aisle there were two men next to me trying to find an item an african American employee with a tattoo above his left eyebrow over heard them looking for the item when up to them and told them “it’s right there , READ” one of the men states they did not see because they were looking at the section above . He then laughs at them and tells them it says it there as well and to read. Mind you they did not bother him for help what so ever , he went up to them !!! Anyways the only employee there that I has a good interaction with during my short visit was Naima. She was very kind , ended up helping me with my return and seemed to be the only person there with good communication skills and knew what she was doing /talking about and willing to help customers .
To the store manager! I purchased a washer/Dryer machine at home depot my gas hose would not fit properly after 5-7 Home Depot trips a few purchased and returned “solutions” suggested by “knowledgeable personnel”. I was lucky enough to run in to RICHARD TRUJILLO. Who automatically knew what the problem is as i described it offered me a $5 adapter that automatically worked! Please reward him somehow! The most knowledgeable person i ever encountered at HOME DEPOT!
Unacceptable Abussive and violent Treatment at Home Depot 16800 Roscoe blvrd, Van NuysCA91406 I'm extremely disappointed and distressed after being falsely accused of stealing a drill at the Home Depot store in Van Nuys. On December 31 2024 I completed my purchase and exited the store, only to be confronted by three aggressive employees (LP Jacob, Kevin, and another unidentified individual). Despite my protests, they detained me in a backroom, yelled at me, and confiscated my phone. The cashier's negligence had left the drill unscanned in my friend's car, but instead of apologizing, the staff chose to harass and intimidate me. I’m under stress since 31 December. They took photos of me and my personal information without justification.also the security guard from his private phone took photos of my sensitive informations. I was humiliated and threatened, and my multiple requests to call the police were ignored .they kept me 1 hour , I explained to them I m a contractor I spend a ton of money at home depot never I had any problem but they ignore they discriminate because English is my second language . To make matters worse, a woman standing outside the door yelled at me, saying "Can he be quiet? His voice is annoying me. Can he stop? His voice is bothering me. I don’t like hearing him talk. Can he stop talking NOW?" Her unprofessional behavior added to the chaos. When I asked for her name, I was told "You don't need to know her name." It's appalling that Home Depot employees feel empowered to mistreat customers without accountability. If anyone has had a similar experience, please message me. I hope Home Depot takes immediate action to address these serious issues.
I like Home Depot in general and usually try to get deliveries whenever I can. Tried curbside pickup today as I had some heavy / large items. I followed instructions on app to let them know I was on the way and when I was there. After arriving, took over 20 min to get my order. Not convenient or a time saver at all.
I go to Home Depot all the time, for I have an addiction to doing things myself and getting my hands dirty. I have to say that this Home Depot has the absolute best customer service and organization of any Home Depot I’ve ever been to. Whoever manages this place knows what they’re doing. Awesome.
Truck driver here, the store is gated. The store shipping and receiving gate on Roscoe is locked, you have to call a number for someone to come out, once you are there your 53” trailer is going to be blocking almost half of the Main Street while you wait for someone to open the locked gate. Extremely dangerous and irresponsible to put a truck driver thru that. Employees saw me honking and nobody had the audacity to even acknowledge my person. The worse part? The gate opens from the inside out, so you have to back into the Main Street while cars are going 55MPH, this is extremely upsetting and I will be sending a letter to corporate.
I have always been a big fan of Home Depot, as it is a great store with a wide range of products and good prices. However, I must say that the customer service at this particular location is extremely disappointing. The staff seems disinterested and unhelpful, which is a stark contrast to my previous experiences at other Home Depot stores. Furthermore, the lines at this location are ridiculously long. I've seen shorter lines at Disneyland, which is saying something. If you're in a hurry, this definitely isn't the spot to buy something quickly. Not only are the lines frustratingly long, but they also pose a safety hazard. With the tools they sell here, it's quite dangerous to have people bumping into each other constantly in the lines they have. Overall, while I still appreciate Home Depot as a store, the lack of customer service and the long lines at this particular location has left a sour taste in my mouth. I would advise avoiding this store if you're in need of prompt service or a hassle-free shopping experience.
Mismanaged cashiers work. Line are crazy long at this location
Very good service
Beautiful plant section at great prices. I came here today and took pictures of all the plants that I am interested in and I m going to go home and look at my backyard and make a final decision. 3/22/25 Nilgun did a great job today helping with supplies to fix our fence
The best!
Here is what you want
Not a very safe or trusting entrance entering the parking lot at night. The store is excellent.
Good price and fast shipping
It s convenient to shop from Home Depot
Every mans paradise!!!
good place to shop and reasonable
Customer service in Hardware is HORRIBLE. In the evening they only have a bald black guy who is so busy. Trying to help all us overwhelmed customers. Why isnt the department Manger ever Helping on the floor.
home depot
olay
I love the harden section!
Kind people
Whole Suply on the Orange store For All my client
Good serv
Want to have your time wasted while also being overcharged? Then come enjoy a store with literally only one line.
Forklift loaders have a really bad attitude. Guys crying and giving attitude cause of 10 bags . Doesnt matter if its 10 or 20 its your dam job dont like it maybe you should be cleaning toilets I stead .
Only coz we waited for about 30 mins to talk to someone to get what we wanted to buy and still no one came and so we had to leave
That s why bank accounts there lol
Thank TIM! Great service!
staff was friendly and helpful
Worst customer service on all home depot customer service lines. I have to call more then 5 times to try to contact someone n always phone lines disconnecting
Drove 65 miles bc they had something in stock online. I even called and gave the upc number and they confirmed. I went into the store and bc it s seasonal and not on the floor yet the manager wouldn t give it to me. Laziness and ridiculous, esp when the website states they have it.
At the cash register, they asked us if we had a store card, we said no, we started to issue it, as a result, the guy at the cash register decided to issue us a CREDIT card. When we asked questions, why this or that information, he was silent without an answer and pressed Next instead of us. When the message about the credit card came in the mail, I asked in a rude voice What the hell credit card when you talked about the discount as a result, we quickly clicked cancel everything, and the cashier just stood there in silence, not answering many questions!! ! It was terrible! . At the checkout we were asked if we had a store card, we said no, we started to apply, and in the end the guy at the checkout decided to apply for a CREDIT card for us. When we asked questions about why this or that information was needed, he was silent without answering and instead of us, he pressed Next. When the message about the credit card came in the mail, I asked in a rude voice What the hell credit card when you were talking about a discount in the end we quickly pressed cancel everything, and the cashier stood silently, not answering any questions!!! It was terrible!
I always get there and leave happy
You always find what youre looking for the staff are great
No one knows what they are doing.. no help at all.. only good if you know what you need...
Home depot has lots of items for a home
I have 12 screws in my foot and handicap and for a return they made me look for item for a sku!! Employees in this store are lazy and rude! Don t want to help. Want you to do their job. Don t come here. Waste of time! Couldn t find it and told me to go To store where I bought it. I used my Home Depot card for purchase! First time this has happened. Horrible store! Disgusted because I can t walk! And they didn t care
3 weeks ago, I picked up an online-ordered Vornado fan. The weather then was scorching & my personal comfort level was dismally low. Seeing the long queue taking shape inside kinda added to my developing angst. When I was attended to, some location issues occurred. Finding my purchased item took some time & my patience started to ebb fast, but the young guy who handled the little sticky situation was calm, cool, & collected. I was thrilled with the product & the guys impressive demeanor that day. Win-win situation! Some minor improvements that Home Depot needs to look into in the pick-up department, though.
I love Home Depot. It has everything you need to fix things in your house.
no staff in the hall, no NFC payment.
I think it s all the big stores now- no one wants to work so they hire anyone. Same experience at Lowe s. No one to assist and once the person arrives, they have no clue about the items or process
Updated review Sept 2024: This Home Depot went from bad to worse. Theres more people in the parking lot trying to get you to hire them than there are customers. People outside the doors selling trinkets. The self checkout is just checkout creating a long line due to the high inefficiency of the set up. 2022 Average review from multiple visits: Would definitely go here for anything garden related, highly helpful and knowledgeable associates with good customer service. The rest of the store doesnt have an ounce of that. Majority of staff frequently standing in clusters socializing with each other and defer you to someone else not present when you ask for help. They say theyll get someone; who never comes, and the person that said theyd get help doesnt either.
the best
Never going back. A. Website sucks. B. IF you can find a clerk on the floor they know nothing. C. Self checkout is a blatant ploy to bust a union and cut benefits. Most have a very hard time even trying to speak English, and even in Spanish, they have trash accents and you can tell theyre uneducated and illiterate (i speak fluent columbian Spanish, as well as Puerto Rican and castilian, and taught it for a decade at the university level) i can even make do in quechua if necessary. But your clerks are just beyond hope
Overall bad experience with this store. Placed an online order for a rug, the first time I had it shipped to my house, ups said it was damaged so I shipped to this store instead. After weeks with no update I called and they told me a million different things, your order will be ready the 13th your order never got to the store we re gonna have to reorder . After explaining the whole situation to the manager David, he told me he would compensate me. Got to the store to finally pick up my order after a month of trying to receive my item just for them to tell me they can t compensate me, that I need to talk to David, this and that. 0/10 would never shop this store again.
Nearly all the check out have a sign that states self Checkout when you approach you get yelled at to get in line that happens to be 45 feet away and these are not self check outs. Idiocy at its finest. Just another good reason never to shop at the home depot.
Ml tinda of trust
My favorite store
Is good
They didnt have what I was looking for and had no way.Of telling me where to find it.
Great place for adults.
Horrendous service. Employees this includes the manager who is a younger Hispanic woman couldn t wait to get off work shutting down the customer service portion of the business therefore no returns could be made 10 mins prior to closing and when I asked if they can help me with an exchange they tell me that we are already closed next time get here earlier I looked at my watch and said I m here during business hours why can t you help me with my return only to be pushed away with very rude attitude. Not a place I recommend doing any shopping if you are looking for friendly knowledgeable staff
Worst home depot for deliveries. They just walk around like zombies. They dont care about ur apt. Avoid this place if u can.
Good
Went in and got what I needed That simple
Fast easy pickups and returns
Bad services, on hollydays the home depot at Panorama city, North Hollywood and Van Nuys do not provide service for cutting lumber or wood, at all the places the same answer that the saw was broken and to come back the following bussiness day.
Its home Depot so they have what you need but it can be hard to find
Staffing friendly and somewhat well stocked.
Some of the sales persons are way too snobbish to deal with humble clients, but hey also have corteous sales people, just ask for somebody else if the sale person makes you feel uncomfortable
Good vibes
This home depot always has the longest line of any home depot Ive been to. They should seriously consider expanding the self checkouts.
We put Serbian guards, they feel like the police are not going to help you at all.
I got a lamp
Very good place
This one off of Roscoe is one of the worst ones Ive ever seen so far! Dont get me wrong its not the store its all of the day workers and trucks.
To be honest Amazon or any online store is way better!!!!!
Waited 20 minutes talked to 3 employees for help. Plz do yourself a favor a go to harbor freight. Employees were just giggling and laughing around. Absolutely disappointing. Buy tools from a mom and pop shop or online or another store.
Very attentive to customers
They had two rent-a-cops and a German shepherd at the front door staring people down as they entered, and when I went to do self checkout, the cashier GRABBED the item from my hand and stared at me while I paid, even when I was trying to enter my debit PIN. Im not going to shop at a store that clearly assumes all its customers are criminals, and I suggest you dont either.
The store is not as crowded as other Home Depot locations, and the staff is attentive to customers due to the lower customer volume.
For Reference I am 48 and I got some dirt for my plants becuase I love plants and me and my son who is 11 were outside waiting for service that was supposed to help me load the dirt into our car and after waiting 10 minutes no one came unbelievable.
Extremely full parking lot, way too many day laborers harassing you and getting high in the parking lot. Only one line including self-service And cashier. I understand why I shop primarily on Amazon. Im glad this store is closing in a year
Gross store, dirty and very unfriendly
I do most of my shopping at The Home Depot for most my home improvement needs because its close to where I live and there isnt any other store around that offers the same products. They usually have most of the products in stock on the shelves, and if needed you usually can find a sales associate somewhere close by. The prices are competitive to the other large home improvement stores, and the hours of operation are good (6am-10pm). The only real consistent issues that I find to be true are the long lines waiting to check out at the registers. Even with the self-checkout process going , there will still be a few registers not open that could be utilized for customer processing to lessen the waiting time in line. Maybe if they put one of the many female floor associates behind a register instead of standing up there directing customers into what line to go to maybe we could see an improvement on the wait time. For my overall experience at this time of review it receives a rating of 4 out of 5 stars. (****)
Staff doesnt need to help
Understaffed, what little staff is there doesn t really care. Long wait lines. Mediocre store They also don t take tap or Apple Pay so 0 stars
Great place to buy all kinds of flowers and plants.
I bought a 4x6 piece of wood, they couldnt cut the wood for me, I had to pay someone outside to cut it.
Dont come to this home depot because the customer service is horrible starting with the lady coach I think shes the manager she comes with a terrible temper I dont know why she is here .. she better stay at home to take care of her family .the employees are followed by the bad temper, everyone in general has the worst customer service... so be very careful with the workers because they are all angry all the time and they answer you badly and dont help at all...
Horrible shopping experience at this location.
Very disappointing, staff is terrible at customer service. I was sent on a rat race to find a manager to discuss their open bag policy because they were low on stock, and I opted to purchase the only ripped bags available because the staff was unable to retrieve new stock in a timely manner over 35min wait. Manager was too busy, meanwhile plenty of staff standing around instead of helping the manager. Highly disappointed in their service or lack there of. Please take care of your employees so they can take care of the customers. This place is the worst.
You find everything and they have excellent service
Home Depot Id my go-to store for most of my supplies
I think I go here once a week. Ive been here so much, I know my way around but the staff is very knowledgeable and very helpful.
Customer service kinda sucks. Waited a least 10 min for someone to unlock an item I needed, asked 4 people, no one came, another 10min and someone else from another dept. came to unlock the cabinet. Only reason I gave 2 star is because of him. Cashier could not figure out how to price 2 strips on wood and said they were sold as a kit, i advsed that a kit would be more helpful but ENTIRE shelf was the same product (so there all wrong?). Ultimately I will never go back this HD and I left all items and puchased nothing.
Most employees are not friendly
Terrible customer service at the garden center. Angela at the checkout is more interested in talking to her coworkers than taking care of the customers.
I had a horrible experience in the plumbing department. If you want to be yelled at and avoided by the employees so they wont help you, then this is the place to go. Mike, in the plumbing department, was rude, aggressive, and unwilling to do his job. As I was about to ask him for help, he abruptly yelled, Cant you see Im helping someone? And preceded to ignore me.
I love my local home depot
Found all the applications I needed for my project..
Never order anything from this home depot. They are incompetent. I placed a window order, they told me it was delivered, I went to the address it was supposed to be delivered to and it was not there. When I called they said oh, the driver took it to a completely different address that had nothing to do with me. After 2 whole weeks of calling and going to the home depot, they finally picked up my windows and brought it to the right address. I went to check to make sure they had the correct order, I was not surprised to see that they were missing one of the windows I ordered. Keep in mind this was a custom order and I had been waiting for theses windows for over a month. Now they are giving me the runaround about having that window ordered. By the time they order it again and it gets delivered, they will have delayed my construction by 2 months. This is unexpectable. Save yourself the trouble and dont order from home depot, or at least go to a different location.
They never ship to customers
Bad customer service always no carts The ones in charge of them very lazy and disrespectful.
The metric fastener section might as well not exist.
Friendly and very helpful
The customer service at this store is terrible. My husband was looking for something and asked the manager for help. The manager then said (and I quote), Look for it yourself . Absolutely unbelievable. After fending for ourselves, he asked the same manager again who then got upset that he couldn t find it. My husband then asked someone else who helped him find it in just a minute with no issue. The fact that there are multiple reviews regarding the negative customer service, shows how much Home Depot doesn t care.
Im a pro customer.. I got hurt 11-25-23 from their negligence. Im not feeling no love from Home Depot. They have not called to check on me?
Things were hard to find and when we did locate the main item, it was too large and over priced.
Ruth and Hermelio in appliances were AWESOME! Helped and was patient! Great service, recommend !
I wish I can give this Home Depot zero stars People here are so lazy and on the phones FaceTiming. Manager needs to step up who ever that lazy person is. I ve waited an hour for tools that person never came. I asked 5 people for help, and all they said this is not my area I ll call someone. I spent 2 hours shopping and ended up leaving everything in the cart, left with zero tools. This Home Depot is a joke! Never coming back and if you need help don t bother coming here.
Car broke into while I shopped. 10 times. We still shop there, but I always bring a passenger to stay and watch the vehicle
Best (only?) Home Depot near me, plenty of helpers out in the parking lot! ;-)
Nice store, not overly crowded. Nice staff and large selection. Great place to get a Christmas tree as well
Megusta finds everything that was left for the home
Good prices in all merchandise
Always a great selection of everything. Good prices
I was there around 4:30pm 12/27/2023 Mike had the worst customer services as a manager people like that shouldn t be manager if somebody comes in with a issue try and fix it if not ask somebody that knows never give a customer bad attitude. Because your upset about something very rude also lady with glasses thought everything was funny and this was my first time there I rather deal with a robot then go to that store never again will I step foot into that store Home Depot you gotta do better this makes you guys look really bad
Was good
We always buy something there. The best store in our area. Everything is in stock.
Find what I need most of the time.
Good to save
Plant season, some other good prices
They got to work on their customer service, and it needs a lot of improvement like many stores in LA area, for instance rep didnt want to get the door for me till I asked to get the general manager for me, I was simply told that she was busy with an unknown timeframe and there is no one else, doesnt that mean just walk out and dont buy here?
Cant even get a plywood cut.... waiting 25 mins. Weak sauce.
Great for home stuff
Came in to buy a new refrigerator. Met Jesus in the appliances and flooring dept. Knowledgeable, friendly, and concise. This Home Depot is getting better & better as they hire more capable people like Jesus Contreras.
Large store of construction and home products, I went to see prices for refrigerators that had something for everyone, clean premises, good service, parking spaces. I recommend this city of Newhall CA.
Ive never had any problems at home depot.
THIS STORE IS A JOKE - i ve been here 3 times to pick up something that s in stock online & ALL 3 TIMES I GET THERE THEY DONT HAVE IT - horrible customer service as well when you ask why it s showing multiple items in stock. i don t know, next customer - TRASH
Whose great idea was it to put every customer in the store into one line for checkout. 30 min just to pay for a bottle of gas.
Where the doers do it.
They keep giving me the run around on store policies even though I have confirmation from the manufacturer to have the item replaced