U.S. Auto Parts Network, Inc. in Torrance

I returned a part in the original box, unwrapped with the correct RF # and they refused to refund my money. They claimed I sent back a different part than they sent me that had been used. What they sent me had not been touched my myself or my mechanic. This is a crooked business.

I ordered a climate control unit for my 05 Cadillac escalade ESV. It came a few days later to my motel in Handford CA. It took Approximately 10 mins to change out on Saturday. I had burned out bulbs on the original. It was easier to replace with a refurbished unit than to buy bulds and solder the new ones in. Well worth my time. Thank you

Please heed the advice and reviews. WHY IS THIS COMPANY STILL IN BUSINESS?!? Worst shopping experience ever, got charged. Then no word, called and was told was processing, waited again, still nothing but a new $5 charge for an unknown reason. Then called again and was told $ would be released and not to worry, waiting again still nothing, called again was told person just got in and they were reviewing the issue, finally called amex today and a report for fraud is being made...oh and was finally told why order didn't ship! They don't ship farther than 150 km. This place is a joke. I will never spend here again and I will be Tallinn everyone who will listen how bad they are.

TPMS sensors were supposedly genuine Ford, but never worked right from day one. Ford dealer programed them five times, but they would end up throwing a false low pressure alert within a few miles. They never threw a sensor failure alert, just kept throwing the false low pressure alert. Bottom line - they never worked. US Automotive's so called Customer Service emailed me accusing the dealer of being dishonest, not professional or not knowing what they were doing. Their lack of knowledge of English grammar and spelling in their email was blatant and downright pitiful. They, in fact were the ones that were not professional, were possibly dishonest, and didn't have enough knowledge of the subject , as well as being extremely negative, rude and were obviously not there to help me with the problem, but to point fingers at others. Thank GOD I bought them through Amazon. They took care of the situation and got me a total refund. US Automotive really deserves a minus 1 review, but unfortunately that isn't available!

I'M a disable us.marine, less than 30min I tried to cancel a order and they just refused and then at 0432 they sent a tracking email notification,that they took one part and charged my card again and the price was more than the order I asked to be cancelled. They are desperate crooks, please don't use these people. Respectful submitted Please, too it may concern, please don't use this company,especially should you be a disable veteran and or a veteran and if you from Florida and any state cause if they would rip off a vet disable what do they care about you, think they can't be reached , thanks for listening

Customer service was very rude and lied to me. They will tell you anything just to get you off the phone. Very argumentative. Their website changed all of the part numbers of my order, then I canceled it (2 minutes after placing it). First their customer service person tells me that the parts have already shipped so he can't cancel it. Really, after two minutes? Then he tells me "oh no, i figured it out, they're all canceled". Then I receive the parts and get billed for them anyway. So, I try to call them to discuss returning the parts, and I get hung up on, lied to, and ultimately, ignored. Very poor customer service. Do not do business with these thieves.

Went online and ordered the right part but the wrong year so I immediately canceled it,not even 5 minutes later. That was on June 6 2016 today is June 14 2016 and I have yet received the money back on my card until the 17th of JUNE!!!!! Are you kidding me?? Since when does it takes over a week to put money back on a card? It usually takes 2-3 days!! I spoke to customer service representative and she was very rude. The prices are great but with experience I'm having I WILL NEVER BUY FROM THEM AND DO NOT RECOMMEND THEM TO ANYONE NEITHER

Do not you ever buy from them again and you should too . If there is less than a star , then I would do There customer services is the worst Ever . I had experienced the worst station from them . There policy state that if you want to cancel an order , the you should do it electrintiocally. However , if you revive the invoice the you can not cancel the order . Well guess what ? I order a part for my car . And every time I check out , the website freez . Which makes me wonder what is going on . After three times , the transaction finally went throw . It tuned out that they charged me for the part twice . So I was screwed by there website and the policy . The website says toll 24/7 but when I called , it forces you to leave a voice mail . So I did couple times after explaining my reasoning to cancel the order. I also emailed customer services and they give me a preference number for the cancelation request since I am not a member. I have not received an email or a call . Letter on Monday , I received and email for the cancellation request . I also called , and got there word that the order is canceled Two days , I revive two parts and two charges from them . There services include core , shipping fees , and higher prices . And dishonesty .