Stress-Free Auto Care in Sunnyvale

I would have rated them zero stars if I could. This experience was an absolute disappointment. They promised to deliver my car by 3:00 p.m., but when I arrived at that exact time, the vehicle was still parked in the same spot where I had left it in the morning—completely untouched. I had gone in for something as basic as an engine oil change and filter replacement, yet they couldn't even manage that in an entire day. What’s worse, I even followed up with them midway through the day, and despite having ample opportunity to inform me of any delay, they chose not to. This level of irresponsibility and lack of communication is simply unacceptable. If your time is valuable, do yourself a favor and avoid this place. They've already wasted an entire day of mine.

Great web site with all the info I needed. Excellent phone service and appointment setting process. Availability was plentiful and text-based confirmations and reminders were helpful. Drop-off was easy and onsite staff was friendly. Diagnosis was done one time, accurate and fair. Super stress free and I will be back and recommend to others!

Friendly, thorough, and organized technicians! I had brought my recently obtained hand me down car in for an oil change because there was a light on indicating a problem with the oil. I don’t know much about car maintenance, and my car is not brand new so I had no idea what else it may need. I’ve been cautious of mechanics taking advantage of my lack of car knowledge in the past, but I did not feel any pressure at Stress-Free Auto Care. They performed a full diagnostic work up on my car for FREE to let me know exactly which areas my car was ok on and what areas could use work, and presented me with an organized, easy to understand, and very reasonable estimate for getting each of the issues updated, with no pressure of doing it today. I feel so relieved knowing I got my oil changed and I know what else my car needs, and how much it would cost to get those things worked on. Thank you to Raul and his technician team! I will definitely be coming back!!

My car needed a certain repair very urgently so it was safe to even drive. I walked in right at opening and was greeted by Michael who was very friendly and accommodating. I showed him the problem and he didn't want me to drive off without fixing it since it was fairly large safety issue. Despite having a full schedule and being short staffed, he made sure that I would be able to get my repair done that day. They stayed opened passed closing hours to make sure they fit my repair in. I appreciated the honesty and integrity of this shop. Pricing and the work needed was very transparent. They ended up not needing a certain part originally thought, so my final bill was less than the estimate. Thank you guys so much for the great service and honesty!

I had a great experience at this location in Sunnyvale! Michael was wonderful through the entire process and updated me every step of the way! He even went out of his way to put on new windshield wipers last second right before they closed! The customer service was wonderful and Lizette did a great job ensuring our car was ready for our upcoming travels! Highly recommend and will be back again!!!

Brought my Subaru Outback in when it started having engine issues on the road. Showed up just after hours but was able to catch Mike before he was heading out who walked me through the entire process and everything that I needed to know. He and the team kept me updated over the next couple of days with all of their findings and their quotes were all very clear. They were also very willing to hop on a call to chat about their investigation and everything was very transparent. When I got the car back, they even removed some of the items from the bill that ended up not contributing to the solution. I really appreciate their transparency, urgency, and dedication to the customer experience.

My 2018 Explorer just hit 60k miles and I'm ashamed to say it was driving a bit jerky, so I was shopping around to see who would offer a fair deal on a PTU and Transmission fluid swap and spark plugs replacement. I called few shops, and a handful of mechanics had already lost my trust when they didn't even know what "PTU" means and their prices seemed outrageous for the little labor required for the service. However I call StressFree Auto, we're already speaking the same lingo, and the quotes I'm being given on the spot are fair, alright they got a customer. I bring my car in, and they tell me everything will be handled in one day along with a free inspection, great! I arrive back later in the day, and as soon as I drive away, ah the motion is so blissful almost like a virtual camera, no jerkyness at all. I would absolutely recommend StressFree Auto especially this shop.

We just had a great experience at Stress-Free Auto Care in Sunnyvale. Our car wouldn't start intermittently. Mike S was very friendly and took time to explain some of the possibilities and what would be done during the diagnostics. The vehicle was checked over thoroughly and we were sent a breakdown of urgent and non-urgent issues (including photos). They texted updates of the work status. We just picked up the car. Overall, we felt that we were in good hands and the whole process went very smoothly. Prices seemed very reasonable. This was a great find!