O'Reilly Auto Parts in Saratoga
18506 Prospect Rd, Saratoga, CA 95070, United States
About
Your Saratoga, California O'Reilly Auto Parts store #3469 is located at 18506 Prospect Road. We carry the parts, tools, and accessories you need, as well as offering Store Services like free battery testing, wiper blade & bulb installation, and Check Engine light testing. For your specialty tool needs, ask about our free Loaner Tool program (refundable deposit required). If you have any questions, stop by the store and speak with one of our Parts Professionals. With over 6,000 O'Reilly Auto Parts stores across the US, there's always an O'Reilly Auto Parts near you.
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Angel and Baylen were extremely helpful, patient, resourceful and kind. Every time I come in here, I experience great customer service!
For all your vehicle needs or parts. You know where to go. If they don’t have what you’re looking for. They will tell you how does.
I visited this location on 10-03-2024 at around 10:45 am and was assisted by a young male employee. I was looking for an AC refill for my Honda Civic hatchback. Although I could be more knowledgeable about cars and engines, I was hopeful that he would help me find the correct item. However, he seemed to be in a bad mood and was not helpful when asking me questions. Improving the customer service and the quality of staff members would greatly benefit this location in the competitive market. I hope that my feedback can contribute to positive changes. I am considering exploring other options for my future purchases because this experience was terrible and made me feel not valued as a lifelong customer. The slogan of this place is: "Our Prices Bring You In, Our People Bring You Back". But in this case, it is an exception based on my experience.
everytime i come in they are to busy talking to each other at the counter to help me everytime i come in. never say hi and greet me. have to wait 10mins for them to even see me even if i am right in front on them. last 5 times i have come in here. come on stop talking about your own cars and do your job.
This store rocks! Every time I come in here, I'm impressed by the workers. They are always knowledgeable and know the things they sell. I once bought coolant and the worker asked if I wanted a funnel. That saved me. Thank you, yes. Today, I grabbed a bottle of Versachem and the store worker downsold me. He told me if I'm working on one car, they have a small tube which saved me $11! :) Things here are always on the pricey side, but I'm always happy to pay it for the support I get. Thank you.
What an absolute rip off. Charged me $65 for one coil, for my Hyundai. They’re $10 each on Amazon, all day; the quality is just as good or better… Shop online elsewhere whenever you can. Do yourself a favor.
They were great. We got there 20 minutes before they closed for a new battery for my car which we really needed and they provided a wrench for us. It was simple enough. They would have put it in if it was daytime but it was dark. so we did it ourselves. It’s easy. No problem.
I am definitely a fan of o'reillyes when it comes to preference of auto parts stores. For me, the biggest bonus is that when you give them your phone number? If you're someone like me who loses receipts, they can always pull it back up in the system for you, which has come in super helpful on more than one occasion. The staff here seems really knowledgeable and they are helpful when they, and if there's something they don't know, they Tell you they don't know instead of giving you incorrect information. I've had the pleasure of meeting. The district manager Jay who was a very nice guy and seems to set a good example for the locations that he operates.
Helpful and knowledgeable.
Kenny is the man!!!
Great service Friendly staff Very helpful
Assistant manager Vu was just incredible they re so lucky to have him!
Very awesome customer service
Good service from employees
Always reliable and has the parts I need. Good auto parts store. Visit OReilly. Check it out.
Good
Needed mixed blend motor oil.
Carlos was amazing and so willing and happy to help.
The clerk went above and beyond to help me.
Customer service need to improve. The employees keep on talking among themselves without paying attention to the customer.
Great experience here! The staff was super nice and knowledgeable and even helped me troubleshoot the issue with my headlights
Pretty terrible customer service. Most of the employees act like you re not there.
horrible store bad customer service i stopped shopping at oriellys due to this store havent been to one since 2018
They have no employees with knowledge
Great selection of wiper blades.
Works very good kindly.
Thanks to the staff for their help
The guy was really helpful all I need is one little part but I sold it with a bunch of other parts they gave me a great discount I will do all my parts there
Excellent service. The clerk helped us change our windshield wiper blades.
Not sure if this is the location that I went to today but there was a lady named Maria that complete put me on the right track. And Ive been working on cars for over 30 years. The information did not come easy. But she took the time to put two and two together and figure out an answer for me and when I got to my car her advice was absolutely correct. Good job Maria. This lady needs her own store. OReillys would be a fool not to give it to her.
Very friendly service.
Good employees and service, and did a price adjustment because prices not updated on displays.
Usually someone will ask you can I help you. Well stock and weekly sales.
Not a very large store. Helpful staff. Had the wiper blade that I needed. Parking lot is small.
Got what I wanted. They held it for me because it was the last one .
Someone sleeping inside. Not open on time!
Got a battery here and it was quick fast and easy
Today, I went to the shop to buy brake bulbs. Jesas quickly changed the bulbs for me with a very good attitude and high efficiency. It will be a very pleasant purchase in my first choice shop
0000 stars, terrible service, unfortunately we have no other option, they monopolized the auto parts business, OReally and Auto Zone are the same, I have to give one star to let me publish my comment, but they dont even deserve that.
Excellent staff! Professional, knowledgeable, friendly and helpful staffs! I came in for a quick engine check on my 2006 BMW x5 because it showed engine misfire and car is running rough. Oscar helped me with finding the right coil, as he is very knowledgeable with this M54 engine, and squared away with the new coil, all in less than 30 min. I was able to continue with my road trip and drove back home to Los Angeles couple days later. Can t ask for anything more. Again, thank you Oscar for all your help!
Good service
Didnt have regular Pennzoil.
Was in need of some part and was greeted right away as I entered. They were able to locate what I needed and were really helpful. They were very quick and efficient so I was able to go in and out quickly and go to the next place I needed to g9
Its OReillys if your car guy you know what to expect if you know what youre getting every store is laid out the same you know where to find what you need and in general they typically have people that are completely helpful too knowledgeable if they dont know the answer they know how to find it in the computer system is generally pretty accurate dont totally rely on that because its not always the case however its pretty uniform and regimented
Great place for parts.....problem with in/out parking....but the help is first class. I have been going here for a LONG time.
they were closed but the website said open till 8 9n a Sundays
Here is another place I went to find a solution for my ignition key problem. I bought some graphite, but it did not work. The guy behind the counter gave me some other tips on other vehicle care!
Friendly helpful people!
Needs better workers knowing the system
OReillys has the usual stock. The employees are helpful if you ask for assistance.
Generic parts and limited options
All OReilly are the best way better then auto zone.
Very clean and organized.
The clerk gave me the wrong information about changing my headlights bulbs. He advised me to look for a black box under the hood to change fuses to have the headlights work. I went to Auto Works, and the manager changed the bulbs, not a fuse to have the headlights work.
Good
Helpful staff....
Great customer service
Teach your employees how to provide customer service, which makes a huge difference to decide whether to come back or not.
Not very big store, but good prices & service.
Still my preferred auto parts store in general. Just got some fluids and a price quote this time, but got the help I needed quickly, and was on my way in a few minutes.
Store engine oil shelf are very empty, when twice in two months both occasions shelf were empty very little choice of engine oil. When to autozone shelf were full, except that I had to special order my filter due shortage.
Nice employees, helped with a headlight bulb also gave me better advice on which goo be gone to get rid of tree sap i should use.
I like this place
Wow! The customer service here is top notch. They were very helpful and I got great tips on savings on car repairs. Im glad I chose to try them .
Nice and friendly staff. They helped me a lot.
Great service and they are always fair
To be honest, my main reason for visiting is they accept battery recycle. So it is convenient. Quite reasonable store. I was told if you would like them to help with you installing the battery etc, you need to park in front.
Very knowledgeable and friendly. Winning combination!
Helpful staff. Willing to not only give you good, honest feedback on products youre interested in, but also willing to coach you through how to install your product as long as it doesnt require intricate or complicated work...
All good for our car
Everyone is very friendly and help plus i work here
They were good
Tell your employees to: A) fix their masks, that means over their noses B) follow 6ft social distancing, especially from customers C) treat customers with respect, that means respect their personal space and also their shopping experience Terrible experience today, I won t be returning. Some of us have family that are extremely high risk - your employees shouldn t put customers in a potentially dangerous situation and disregard their safety. Uncalled for.
I went there to replace and recycle bad car battery. They were very friendly and knowledgeable. Got what I needed. Happy with their service!
Well stocked and clean.
Great customer service. The staff is attentive and knowledgeable. He gave me detailed info about the parts Ive been looking for my car. Thank you, and I will return again!
They didnt give us right oil
Nice guys
a decent auto supply place
Rayn and Aaron are the best. Helpful, courteous and knowledgeable. My go to auto place
A great experience. The two guys on duty when I came in were friendly and helpful, and went out of their way to make sure that I purchased the correct battery for my car.
Great attendants
Buyer beware, extremely expensive for certain auto parts. I was charged nearly $50, combined, for a cabin air filter and an engine air filter for my 2013 Toyota Sienna. However, when I checked online later from AutohausAZ, I found Denso filters for $7.71 (engine air filter) and $7.05 (cabin air filter). So I paid $50 at OReilly and could have gotten OEM quality filters for about $15 online. I got ripped off big time.
O O O OREILLLYYYYYYYYYYYYY AUTO PARTS. I walked in singing this great jingle and they refused to sell me blinker fluid. What a shame this branch is a true disappointment to the high level of service that I have come to expect at Oreilly over the years.
Its a part store most of the people there are ok
Kevin de Herrera was extremely friendly and helpful. Will definitely come back Thank you
Close to home. The generally have what I need.
Great service and well stocked with parts you have to special order elsewhere
Good selection of commonly need stuff. Could be organized a little more logically (like, all liquids in the same general area) but doesnt take away from the general usefulness of the place.
I was helped by max, overall great experience, he was helpful and insightful. Definitely earned my business! Will be coming back again!
Quick, local parts and supply outlet.
This was my best experience at an OReilly Auto Parts store. The young man behind the counter was friendly and knowledgeable. I got exactly what I needed very quickly. Two thumbs up.
Good customer service.
Excellent soul for your vehicles
Always good people who know parts
Had the flexible funnel I needed, for under $3.
Great customer service
Great selection of parts and accessories. Helpful staff.
Quick efficient, if you know what you are picking up. All I get is engine oil
There is a customer service named Jacob in this location, his the best and very helpful. Thank you Jacob great job...
Outstanding personal service
Friendly people. Okay pricing. Convenient location.
Very helpful staff, good location. Pretty standard auto parts store
My wife and I went in today to have a battery tested and charged that had failed on us. Our first visit was brief and pleasant - they took the battery and told us they would call within two and a half hours. After four hours with no call we stopped in to check on it and were told that it was a bad battery. I was then informed that we had previously been sold the wrong type of battery for our car and that we were very lucky it had not leaked; Good information to know but its scary that they had previously sold us the wrong battery type. When I asked to have the battery replaced under warranty they told me it was impossible to replace without the receipt which I did not have on hand. Jacob was very helpful and attempted to look up the purchase in his computer system however when the manager Gerardo showed up he took a look at the battery and immediately called my wife and I liars and told us that there was no possible way that the battery we were returning could have been purchased at their store. When we insisted that the battery had been purchased at his location he continued to tell us otherwise. My wife and I were surprised at the rudeness and left empty handed and upset. On our third visit of the day with receipt in hand we were able to have our defective battery exchanged. Jacob was very friendly in helping us but Gerardo made no attempt to provide us service or apologize. Our overall experience was very unpleasant and although this is our local OReilly we do not plan on giving it any more of our business.
Good service.
This is a really nice auto parts store with very friendly and helpful staff. It has a small-town feel... I know many people there by name, and I always find what I need. Good stuff!
Cashier is helpful. Easy access to parts. The price is little high.
I will start off by saying I love this location. Almost everybody here is knowledgeable, helpful, and efficient. This place has always gone over the top in helping me (im kind of a regular with my multiple project cars) All except one guy. This guy always kinda looks like he doesnt know what to do next. Hes very slow to understand and perform. doesnt quite listen, and I dont think he knows much of anything about vehicles. Its an absolute irritation when it happens that hes the one who goes to help me. I think hes been at this location since I moved to norcal, which has been 2 years. My frustration today led me to rant on this because of my interaction with him.. He couldnt figure out to look for a part that I had ordered. I ordered 2 parts, an axle and a wheel hub. They didnt put it under my name. I know what the parts were, though. And i knew they had been delivered. rather than just going to look for them on their shelf where they place parts for pickup, this guy had me look up the part from scratch on the PC. our conversation: him: Year? me: 93 Jeep Grand Cherokee 4wd ... ... him: Make? me: 93 jeep Grand Cherokee 4wd ... ... him: Model? me: 93 jeep Grand Cherokee 4wd ... ... him: 2 or 4WD me: 4WD. ... ... We eventually get the parts up. he copies the part numbers, exits, goes to the orders section, looks up the part number and tells me: Looks like they got here, but isnt placed in you name. let me go see if i find them, Come back with an axle but no wheel hub. Then suddenly, the wheel hub wasnt delivered yet Me: But they were both in stock and came from the same wherehouse him: well its not here. I cant do anything with 1 part. i need the axle AND the wheel hub.... so i buy the axle, and go to work empty handed. as soon as i get to work (30 minutes drive) i get a call and recognize the number as this store. its him I found your wheel hub me: so it was there, and delivered? Him: yeah. i found it. ... This is a normal encounter. not an exception. Like i said though, the rest of the store is awesome, hence the 4 stars.
Nice auto parts store the got everything
Gave me the wrong rear window blade, waste of money
Great place to get auto part
Nothing fancy, but what do you expect from an auto parts store? It always suits my needs for my car that leaks oil and always burns out headlight bulbs. The staff there are friendly and cool to chat with.
Very helpful staff here.
The people behind the counter are knowledgeable and very helpful.
Workers are unmotivated and uninterested. Also not knowledgeable
Had what I needed, very helpful staff, no lines.
Workers very helpful
Good Deals
Out of stock of what I was told over the phone they had. Had yo travel to a second location
Terrible customer service will never shop here again , wanted one of the employees to attach A shield guard on my Tundra, so the manager and the employee both run and hid from me like a couple of little kids . I felt disrespected. Will never come back here again and don t recommend others do either.
Big store, helpful staff.
I stopped here to get some new wiper blades...the employees were friendly and helpful. It was a bit gringy inside, but they seemed to have a big selection of accessories and stuff for your car.
Great place to get tools for a great price.
This place REALLY went downhill when it changed hands and/or signage to O Reilly. They have less stuff than they have had in the past, it is not well stocked (small car parts and car plumbing parts in particular are a mess, and many parts are not there). They sold me a fuel filter for my Honda which did not come with the required metal (aluminum or copper) washer which is REQUIRED for the installation! And they can not sell it to me!!! So I need a $0.10 part, which I can buy elsewhere for $$$, or the filter they sold me is USELESS! I can buy the whole thing elsewhere for $10, including the required washer! Unfortunately, by the time I went to install the filter, and noticed the issue, I was past the 30 day limit for returns. So I have a fuel filter I can not use... OReilly effed this store up bad.
Large selection of decently priced car goods!
I like this place due merely cause its the only auto parts close to my house and I like that I havent had much return for wrong ordered parts.
They dont stock insurance/registration holders...... seriously. What kind of auto store doesnt have that?
Not what Id call an expansive selection, but decent. Helpful & efficient staff.
Excellent employees. They known their stuff.
Theyve always been really helpful and quick to diagnose any problems. I badly needed my battery replaced. I had a crying baby and two other kids in the lobby and they were kind enough to quickly replace my battery even though they were very busy.
Mike was awesome over the phone. Very helpful. Talked fast. But i take that as he knows what he is talking about