Independent Tires in Santa Cruz

Ricardo and Frank were the best. Go to these guys!

The only place to go for tire fixes. I’ve had to take 3 cars to get tires fixed up here in the last year and they continue to deliver with quick turnarounds, day-of service, great prices, and good vibes.

I went to this shop because of the reviews. I needed to get a new wheelset installed on my current set of tires. While balancing the tires, they scratched two wheels pretty heavily. A couple of the wheels did not have the valve covers i initially had on either. The kid that was helping me, offered a $10 discount, which I refused. They should have offered me my money back. They also ask for cash over card, red flag. Terrible customer service and does not hold integrity over their work. I think they are learning as they go. I highly suggest going elsewhere.

Went in to get a set of tires and was amazed in how good the prices were. They were able to get me in the same day and install my tires. Fast and easy ! Thank you

I visited the shop to purchase a set of four tires. Initially, I had a pleasant interaction with a polite staff member who helped me schedule an appointment. However, during my second visit, I encountered a different employee who was quite rude and appeared to be taking out their frustrations on customers. He kept complaining about the work, angrily throwing the tires, which was unsettling. After leaving the shop, I noticed that the low tire pressure warning light kept coming on. I returned to the shop to request a check, but the same unfriendly employee defensively claimed he hadn't made any mistakes and refused to inspect it. I made a total of four visits, and only on the third visit did I encounter the owner, who was friendly like the first employee, but my issue wasn't addressed due to time constraints. When I came for the fourth and final time, I had yet another unpleasant interaction with the rude employee, so I decided to seek assistance elsewhere. Furthermore, I was asked to make a cash payment for the tires and used an ATM located in the adjacent store. Unfortunately, the ATM failed to dispense the requested cash, despite deducting the amount from my bank account. The store employee suggested that the machine may have run out of money and advised me to return later. However, when I did, I was not refunded the lost money. Overall, this has been my worst experience at a mechanic/tire shop in California, despite having visited several others. I would strongly recommend considering alternative stores where customer service and politeness are top priorities.

Frank was unbelievably helpful and quick! I called him in the morning and was able to come in immediately and he was done changing my two tires in less than 30 mins. He also went the super extra mile of fixing a non tire related issue after he was done just to help me! The tires themselves are great and inexpensive! Highly, highly recommend him!!!!!

Update 3/7/22: I'm moving across state lines in my van and noticed a terrible wobble after bringing the first load of our stuff out. I have to drive back again tomorrow and desperately wanted it to be a safe trip. The owner, Frank, got me in on short notice today and swapped out the separating tire and the next worst one as well. He even put the newest tires on the front for me, and all for just over a hundred bucks. Fast, friendly service, AND affordable!? There's nothing more I could ask for. Because of Frank, my tire won't explode on the way to my new home. Thanks for everything!!!

Good and genuine people, really do appreciate the outstanding service. came here about 2 weeks ago to install new brake's and rotors and haven't had anything wrong so thank you once again!