Precision Mercedes in Santa Cruz

Very professional and completed job in a very timely fashion. Very pleased with the service provided

Been going with Precision Mercedes and Frank for over 15 years I couldn’t recommend this place enough

Great customer service always honest and I recommend Frank who has great knowledge of all aspects of not only Mercedes, but various vehicle makes and models

Great service, price and speed! I was lucky and was able to come in immediately to have my GLC looked at. I was overdue for my B and C service, oil change, and both rear brakes were done. Took them maybe 2 hours to do all that for roughly $800. Last time I got new brakes was front brakes at a Meineke for around $1000 in '21 in San Jose - no other services. Another perk is there are plenty of restaurants, grocery, Ace hardware, and coffee in walking distance to kill time while you wait. Definitely my go to place for my care service and repairs going forward!

Precision Mercedes is absolutely outstanding! I was ready to start my trip in my Mercedes sprinter RV, but low and behold, my battery was dead and needed replacing. I called around and no one would be able to assistance for days, some didn’t even call me back for many hours. Then I called Precision Mercedes; they were able to get me in immediately. Upon inspection, Frank noticed I had a “check engine“ light on. He determined it was due to an emissions recall, which can only be completed by certain Dealers. Pricilla took the initiative to call around California to find a dealer who is authorized to perform the repairs, and set up a appointment for me. While they performed the work, Frank and Pricilla continually updated me on their progress. Frank also performed an additional safety check to ensure I have a safe trip, as I am handicapped and have limited mobility. All of the staff at Precision Mercedes are wonderful, professional and caring. I’m not sure if they service other makes of vehicles, but I would highly recommend checking with them as their service is truly outstanding And lastly, the prices are very reasonable.

Great place. The service and guys are knowledge and we’re able to help me quickly. I highly recommend them.

Came in for a simple engine oil change. Next morning I hear a rattle in my new engine.. come to find out they used cheap oil and aftermarket oil filter on my high end sports car :/ and OVERFILLED oil potentially causing great damage to my engine. My engine only takes 6.9 qts they put 9qts!! Do NOT TRUST THESE MEXICANS they do dirt work and leave you with costly repairs!! The kid working for them seems depressed/under the influence and always agitated. that same kid did the job on my car

Frank is great! I have purchased a few cars from him and am looking into another this week. I am actually excited to have another Mercedes so that I can bring it in to P.M. and not have to deal with anyone else. Most people tell me not to get a Mercedes because the matinenece is so exhausting and expensive but not with these guys! Aways happy to pay my bill which is by far cheaper than any other foreign shops! Thanks for everything !!