Big O Tires in Santa Cruz

My niece made an appointment, brought her car & they ordered the wrong tires. They wanted to keep it overnight to get and put on the correct size tires, were repeatedly asked if the car was going to be stored inside or outside. Was reassured the car would be kept inside. The next morning, sure enough, the car was left out and broken in to, with Big O claiming they were not responsible. Location bad, service worse. Shout out to Juan for all this fiasco.

Best customer service and quality care I have experienced with new tire purchase. Was interested in some Method wheels and Juan was that guy. Went out of his way to check options with wheels available and what can be ordered. Covered best tires to select from and options. All went smoothed - had to order the wheels but arrived the next day with time to do the install and alignment. Kudos to Juan and the crew here - super friendly and super helpful. No pressure- went over options

I had the best experience at Big 0 Tires! The customer service was excellent and my tire was fixed quickly. I have never dealt with a flat tire before and was stressed out, but they were very reassuring and kind.

Extremely disappointed with Big O Tires in Santa Cruz after years of loyalty and over $10,000 spent on tires with them. Their service has taken a significant downturn, and I will not be returning. Here's why: Deceptive Diagnosis: My wife took her car in for an oil change and tire rotation. They claimed she had a "massive coolant leak" and needed a $1,000 water pump replacement. I decided to pass on the repair. When I picked up the car, there was no mention of a water pump issue on the paperwork. I filled the coolant myself, and the car has been running perfectly fine ever since. Unnecessary Tire Replacement: My wife's tire had a hole in it, and I used a can of sealant to bring it to their shop. They told us we had to buy a new tire for $235 because of the sealant. Took the car to another tire shop—they patched it for $30, and it’s been working perfectly. Ridiculous Tire Policy: My son recently went in for an oil change and tire rotation. They refused to rotate and balance his tires, claiming they were "too old" (over six years) even though the tires have no cracks and are in great shape. They tried to push for a full replacement, which was completely unnecessary. This shop has lost its integrity and seems more focused on upselling than honest customer service. I’ll be taking my business elsewhere and encourage others to do the same.

I called Big O Tires and spoke to Kyle. They did not have the tire I picked out online but Kyle helped me find one in my price range. He let me know they were on hand and we could come down anytime to get them installed. I would definitely recommend this Big O Tires.

So impressed, my daughter had a hard and traumatic experience with a tow truck and other tire shop who could not get her stripped lug nuts off. I called Big O Tires and they were ready for her with replacement studs and then because of the experience the night before they didn’t charge her. As a dad who couldn’t be there because she is going to college in Santa Cruz. I was so grateful for their care of my daughter and her car.

Just had my special order tires installed here. Jaun was a great salesperson, very knowledgeable and friendly, and helped me get exactly the tires I wanted. They gave me a good deal and then did the installation quick and professional. Will be back very soon for tires on my wife's car.

I needed 4 Michelin tires for my car and big o tires had good deals on them. I called on Friday and they needed 1 extra day to get the size I needed. Went there on Monday and they replaced the tires within 1 hour. Service was great and quick. In the waiting area they have a couple of bending machines, complementary coffee and water cooler. They have an outdoor area as well. All in all recommended place to get your tires.