O'Reilly Auto Parts in Santa Cruz

Thank you for the great customer service! You always go above and beyond. I appreciate it.

Need new battery windshield wipers or towels to help clean and dry your vehicle. Small tools fuses and CAR mats are just a couple of items this auto store carries. The clerks are knowledgeable and friendly. It's a bang for your buck as they have sales every week that are sure to save you a great deal shopping their deals.

Great customer service, can just walk in, show them a photo of what I’d like to get and they grab it. Quick and easy

Went in today around 5:30pm to get help with diagnosing a check engine but the overweight worker was too lazy to help out , id recommend he take some steps outside to loose all that fat and double chin

Great service! Great Worker’s! Helpful even on weekends! Saved me from terrible tire trouble!

The manager, I believe his name is Javier, is a gentleman. Their workers are a mix of friendly and just doing their job, but when one of them miscommunicated a warranty policy on a battery, Javier made it right. Glad to have these guys, but and gave 5 stars because of the made up mistake, but anyone who buys a battery here should know that once the battery is used even once they will NOT exchange it for a different size. That's their policy, you should know because it won't necessarily be explained that way. Cheers.

Really disappointed in this O’Reilly. I’ve been a longtime O’Reilly fan, and assumed they had consistent service everywhere you go. My wife needed new brake pads and rotors (first time I’ve ever done a brake job on a BMW), and we went in to order them a month ago. We went ahead and paid for them upfront, so that it would be easy to pick them up when we heard they were in (I shouldn’t’ve done that… probably ever.) We were told we would receive a text or call when our order came in. We didn’t. I called a week later, and they told me the pads I ordered had come in, but they sold them to someone else, so they had to reorder them. Again, I never received a notification that my order was ready, but I decided to call again a few days later, and sure enough the order was in. (Not sure when they ever planned to let me know.) When I went in, they brought a stack of rotors and pads out to the counter, and I asked if the brake sensor was amongst the pile. The guy said, “oh yeah” and went back to the back for it. When he came back I asked if the brake pads box had both the front and rear brake pads in it. He said, “yes.” I just trusted him, but I guess I shouldn’t have. I should probably know better. I wasn’t able to do the brake job immediately, so I put the stack in my garage for a couple of weeks, until I could get a weekend free to do it. When I finally opened the box with the brake pads in it, there were only two pair for the rear. So I called this O’Reilly to tell them I never received the front brakes, and they told me it had been over a month since I made the purchase, and that I should’ve told them on the day I took the rest of the order home. The guy said he had no way of knowing I wasn’t lying to rip them off (he actually said, “you could’ve sold them; we don’t know.” So instead they ripped me off; I paid for front brake pads ($60) that I never received. And I was accused of being a liar. You’d think they could look at my purchase history, to see if I’ve EVER done anything like that before. Terrible way to treat a customer. I might not ever shop at an O’Reilly again. For you reading this, definitely don’t pay for anything you’re going to pick up later. I recognize I could’ve avoided this, if I had been a little smarter about it. But I think it is a wicked thing to take advantage of someone who trusts you.

Have been in this store plenty of times with no complaints. Today however was a different story. The man behind the counter, Jose, was just downright rude. Acted like everything I asked was a super big inconvenience to him. Not helpful, actually steered me towards ordering off Rock Auto instead. Take a little pride in your job buddy, or at least fake till you make it. Disappointing