324 River St, Santa Cruz, CA 95060, United States
Santa Cruz Auto Body stands as a premier auto body repair facility located at 324 River St in Santa Cruz, maintaining an impressive 4.6-star rating from 88 customer reviews. Their comprehensive services combine expert craftsmanship with exceptional customer care, making them a trusted choice for vehicle repairs in the area.
What sets them apart is their outstanding communication throughout the repair process. They provide regular text updates on repair progress, handle insurance communications professionally, and serve as strong advocates for their customers when dealing with insurance adjusters. The facility offers modern amenities including wheelchair accessibility and convenient payment options.
Their attention to detail is remarkable - every repair is completed to the highest standards, and they go the extra mile by providing complimentary detailing services after repairs. Customers consistently praise their ability to restore vehicles to like-new condition, often completing work ahead of schedule.
The shop expertly handles repairs for all vehicle types, including specialty vehicles like Tesla, and maintains strong relationships with parts suppliers to ensure quality repairs. Their professional team offers a seamless experience from start to finish, even assisting with rental car arrangements when needed.
Operating hours begin at 8:00 AM, and appointments are recommended. The facility accepts credit cards and features wheelchair-accessible parking, entrance, and restroom facilities for customer convenience.
This team is the best! They will give you an accurate accounting of the damage to your vehicle. Act as an advocate for you with your insurance company and adjuster and will constantly keep you informed of the progress of your repair. Finally, when all is said and done, they will detail your freaking car! They are simply the best!
I brought my car in for an insurance claim. When the insurance company decided to total my car I was told I needed to pay a “reassembly fee” to get it back and when I paid for them to reassemble it the tail light was broken and didn’t work anymore and now I can’t close my trunk. The car was drivable and street legal before and now it’s not. I at least expect to receive my car in the condition I brought it in.
Our car was restored to like-new condition, and the job was finished ahead of schedule. They sent texts keeping us apprised of progress. Overall an excellent experience.
Service was quick and efficient after parts arrived. Parts took a bit to arrive, but we have a Tesla MY, so not getting parts quickly was not their fault. Car was repaired to my satisfaction and in fact they finished 2 days early which was wonderful! And it was returned to me clean—which was not how I turned it over! ;0) I would definitely return if I need body work again!
Alicia (I think?) was very helpful; my car looks beautiful. Not only did they fix the broken part, my sunroof, they detailed it inside and out. Kept me informed every step of the repair process. Definitely five stars.
Santa Cruz auto body handled the repair to my car in an expert and professional manner. Everything was seamless, the work was impeccable, and they handled all the insurance for me. They even arranged for the pick up and drop off of the Rent-A-Car. I can’t recommend them highly enough.
I recently had my Tesla repaired at Santa Cruz Auto Body, and I couldn’t be more satisfied with the experience. From start to finish, the staff was incredibly friendly, knowledgeable, and helpful. The service was impressively fast, and Sean and Liz were particularly great to work with. They communicated with me every step of the way, ensuring I was always in the loop. Overall, the customer service was great, the quality of the repair work was excellent, and I highly recommend Santa Cruz Auto Body to anyone in need of auto repairs.
I was very satisfied to have brought my car to be fixed here, it seems as if nothing had happened by the way I also want to thank Miss Liz for keeping me informed step by step about the progress in the repair and also that I know that she has a nice smile. I can now say how gorgeous my truck is thanks to everybody @ this body shop