O'Reilly Auto Parts in Santa Clara
2027 El Camino Real, Santa Clara, CA 95050, United States
About
Your Santa Clara, California O'Reilly Auto Parts store #2913 is located at 2027 El Camino Real. We carry the parts, tools, and accessories you need, as well as offering Store Services like free battery testing, wiper blade & bulb installation, and Check Engine light testing. Need a special tool for your repair? Take advantage of our free Loaner Tool program (refundable deposit required). Have a question about your project? Speak to one of our Parts Professionals and we'll help you get the answers you're looking for. With over 6,000 O'Reilly Auto Parts stores across the US, there's always an O'Reilly Auto Parts near you.
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Totally useless, came here to change a battery and the man running the store refused to leave the desk to help change the battery. Asked me to do it myself
I use to work at O'Reilly's in the Southbay and I provided top quality service. I live near this one now. I must say I highly value the customer service and the great help. Happy to have a friendly Oriellys where I can get parts, products and even just ask general questions. Keep up the good work!
Betty was SOOO helpful, she even went aboce and beyond and installed my new battery for me.
I had a wonderful experience at this O’Reilly earlier today. I needed a new battery and called to see if they had a matching battery and if they could do the installation. Josie, who attended me, said they needed to check the car. I came in and we took a look. Unfortunately, my car had some tubes above the battery and she said they couldn’t do it. I decided to buy their battery and take it to another shop to get it installed. Josie even offered to call some of their partner mechanics to see if they were available for a quick battery install. As she was about to make the phone call, she noticed one of their mechanic clients was there picking up some gear. She asked him and we did the installation right then and there! I got a little lucky there with the timing, but Josie’s attention and care for me(the customer) was outstanding. Thanks Josie!
I’m very disappointed with my recent purchase from O'Reilly Auto Parts. I bought a motor oil, only to find out when I got home that it had already been opened and partially used. This was not mentioned anywhere at the time of purchase, and I expected to receive a brand-new product. It’s frustrating to pay full price for something that clearly isn’t in new condition. I trust stores like O'Reilly to maintain high standards, but this experience was a letdown. When I went back to return the item the customer service wasn’t willing to do a refund, i hope they take more care with their inventory in the future.
I’m extremely disappointed with this shop, I purchased mobile oil for my car, The product I received was clearly used, which was not mentioned anywhere in the listing. I expected to receive new, high-quality car oil, but instead, I got an opened and partially used bottle. This is completely unacceptable, and I feel deceived. I will not be buying from this seller again and would not recommend them to anyone. Very poor experience.when I talk with the customer service they were not really helpful to fix the problem even told me I can’t get a refund!
I wanted to give a shoutout to Betty for helping me the other day. I had bought a new car battery from Costco and brought it in thinking they would be able to do a swap, but I was informed they wouldn’t be able to install it unless it was purchased directly from them. However, Betty was nice enough to give me a referral to Rodrigo from Start Auto Body down the street and he was able to swap my battery in less than 20 minutes. As an added bonus, I also found out they were able to repair some cosmetic damage on my car shortly after the battery swap, which they did a killer job on. Just wanted to say thanks again, Betty. Really appreciate your help!
I was so impressed by the customer service at this location. Betty helped us find windshield wiper replacements for my car as well as an air filter. She was helpful, knowledgable, and very friendly. Interacting with her was such a pleasant experience. I highly recommend this location.
ivan helped us out. great service!
5 stars, good.
Betty is a person who is not kind enough to help you and does not respect the order of arrival of clients when paying
The staff was able to get the battery replaced
I have been to this location numerous times! It is exactly what an auto parts store should be and the cashiers are very kind.
Line long and no sense of urgency to clear line. Spent most of my lunch waiting in line
Total clown show. They need staff that is more knowledgeable in is more concerned about their customer
Very very ignorant staff, waited there to be assisted more than 10 mins and just left
bad service
Nice prices and costumer service was great
Good place
Well
The cashier was willing to actually check inventory for a part that I needed for an emergency repair 10/10 way better than the autozome down the street
My daughter s friend s car had a dead battery and Mauro went out and tested it and the starter and installed a new battery. Everything worked perfectly. Best experience ever with an auto parts store.
I just got a new battery cause the old one completely broke out of nowhere. My check-engine light was on and there was a burning smell when I turned on the ac. I was panicking and this store was the only one open. Thank you so much to Lance and John for helping me even though it was late!! Big shout out to them both!
Lance helped me above and beyond, great guy, great service!
I want to say thanks to Andrew! I had a dead battery today. Andrew was very friendly and patient and passionate about his job even he just worked only for a few months there. He helped to install the new battery and doubchecked after I started the engine. It was a busy Friday evening but he still reached extra mile to help customers!
Good, friendly service. They could use some more help, and they are hiring!
Kind, professional, great customer service I highly recommend this location! My husband went in this morning to fix an issue with our battery and they offered a free option instead of a potentially expensive one. They have us committed as customers for all our multiple vehicles for our life time. Thank you OReilly!
If you cant find it at AutoZone then OReillys has it
TBH bad customer services people there that work they fooling around they don t do the job correctly I asked for help and no help they ignored me and my Mom bad service
I needed a replacement pedal cover for my clutch. One guy who works there help me find the right pedal cover and he was a really nice guy. I didnt get his name but he had a leg brace.
Bad service
Closes early
The attendance here is very good they always help to get the parts and disposal used oil. They have extended hours also game changer on Santa Clara this store
Bought rear brake light bulb from this location and asked the associate to help me put it in my van but they refused saying thaf they are short staffed and the guy who knows how to install bulbs is not here today & i have to come back tomorrow. While i was about to leave in my car i saw one of there associate coming and helping out a lady in her BMW installing bulbs in her headlight. I confornted him and asked him to call your manager but he shut his door on me saying we dont have managet available. Stay away from this store.... RUDE staff
Really found what I wanted. Prior times, they helped take old Bayreuth out of the car.
I dont go to this place a lot but I dont complain about the service, its very acceptable and they help you with anything related to the store.
Good experience
Bad service, I dont recommend it. Really very bad service
Great location and great prices
Came here on Sunday 01/22 at 9:40am and apparently they can open and close the store whenever.. when I arrived it was locked and the open sign was off (pic attached) called the store and they let it ring for close to 3 mins a women answered told me they should be open at 8am thats what is says on Google and she told me well Im not sure well then I guess Ill be going to another store. This was wild and super unprofessional.. I will not becoming back here and if anyone sees this please just go to autozone...
This location like too many others have most of what I need. But it seems that nobody seems to understand that when you have a customer in the store that customer didnt come there to see if their car could make it. The employees are too busy walking around the stock room or answering phones to help the customer there waiting to spend their money.
They are way overpriced! Bought 2 H11 HEADLIGHT BULBS and because I was in a hurry and had to get the job done, I said whatever! But $40.00 for 2 BASIC BULBS!?!?! AND AUTOZONE HAD THEM FOR $15.00 FOR BOTH! $25.00 CHEAPER! OREILLYS HAS ALWAYS OVERCHARGED! AND I AM A COMMERCIAL ACCOUNT!
Store employee at the door saying they closed but web and sign on door says till 9pm
I bought a pair of snow chain before my trip to Tahoe but they didn t have them in store so they told me they will ship them to the store and call me when it s ready. Never called me. I went there a week later asking for the chain it s no longer there and the employee there said they can t refund me because they don t know if I ve picked them up already. Not having the snow chain I ordered is already causing huge inconvenience for me, they won t even refund me!!! What kind of robbery is this?
Great location lots of parking
I came to buy an air filter for my car. The personnel is always happy to help one find products.
Rude customer service prices are too high
First choice In auto
Medium lines for checkout staff in my opinion could of been more attentive the day of my purchase, Long phone wait but they were polite I gotta say ... my visit was average..I will come again...
The guys help me out really good thanks guys
Not crowded. Nice ppl at the register. Might look intimidating at 1st. But all really cool. Love this one over the plant curtner one. Would definitely come back for parts. Etc. Bought these for my Honda 2010 civic, easy to install as long as you know what your doing or ask the employees, very knowledgeable.
Bad costumer service I needed a carburator and they have just boxes and the guy wasnt having it and will just not help
Awesome they real care and are friendly
The items that I purchased were very reasonable priced and in stocks and the service was friendly and helpful will return to this store.....
Javier and team were great. I bought some Marine deep cycle batteries in November in another state last year and they stopped holding a charge a few weeks ago. After a quick deep dive Javier pulled them up and offered an upgrade if I wanted to pay the difference to AGM type Platinum Deep Cycles so I pulled the trigger. I wish I had come in a month ago before battery prices skyrocketed but now Im sitting pretty in my lowrider class A RV. Good times at Ocean Oreilleys! The parking lot needs asphalt badly though. Also lock everything around here this block is saturated with junkies.
Excellent service from Jesus. He went above and beyond to assist me with my needs. Thank you Jesuss you the man.
The place had less inventory the day I went. The person at the counter was not too enthusiastic about helping a customer. I purchased a socket based on what fit my car on the oriely website, turned out to be too big as nd wouldnt fit. I went back to return the item only to be met with rude employees who said returns werent allowed. I showed them the conversation I had with the customer support agent from oriely website, only after that they allowed to return the item (after giving me a warning ) . The store needs to have decency to fix their website if a part doesnt fit a vehicle and accept responsibility rather than telling me its my fault. The only reason this review has 3 * is because only they were open late.
Didnt have what I needed for my 64 caddy
Goooood
Experincex ztaff helped alot
Very helpful got was I was looking for
Very helpful people
Friendly helpful staff. Easy location. They had the product I needed in stock when other competitors didnt!!
Love this place they got everything for your vehicle motorcycle needs great employees thanks guys you guys are the best
All good and I just left one today
Manager Jose was amazing! The customer service level at this location is on point!!!!!
Bad service and no well trained staff.
Very good... gave me help either my auto problem.clean, help wad more than helpfull. I look forward to my return when needed for they helped me solve my problems. I well run outfit.
Very good food
We are seniors that needed a new car battery , we live behind the Santa Clara store. Francisco the manager put it on a cart and wheeled to my home and installed it. I tried to tip him but he just would not accept anything. O Reilly s is lucky to have such a nice guy to run their store. Salute Francisco. 5 stars
They are ok too much restrictions
Nice guys greater me and led me to just what i wanted in under 5 mins no bs
Did not get my Military discount
Manager refused service for no mask, have a medical condition that affects breathing.
Good customer service
None of the employees had masks over their noses, all were cursing and talking about personal things while customers were in the store. Had to repeatedly ask for helo because they were busy talking to each other.
The service was the worst everyone was rude
Nice & very helpful people!
I always find what I need, customer service is always very good. Keep up the good work.
Never needed something they didnt have. Employees generally have a high level of familiarity with their product lines and have routinely been helpful when I wasnt sure what I needed.
the people in there dont know what theyre doing
Always helpful
The workers are real helpful
Just needed a battery for my wifes car. Easy peasey
Very rude employees, poor customer service, employees were cursing and not paying attention to the customers
Great service and has most things for automobiles if not they will order it for you
good service fast
Went for a couple of quarts of oil after work. Quickly grabbed the engine live then stood at the counter for nearly 10 mins waiting for two employees to look up from there phones. Finally one looked up and said Whats up man?. As if I was at a BBQ uninvited. Would have complained to the store manager but noticed Ernesto, Store Manager. Immediately I thought these people people must have to FAIL a drug test pre-employment. The FB memes about Oriellys associates are designed around these people. I am a Auto Tech and have has commercial accounts with this establishment. I buy a lot more parts than the average customer and recently moved up here but I will not be shopping here any longer.
Stupid , do not helped me . Because was 1 person working, long line. And he do not was having time to see what really i need.
Fully stocked, friendly staff, able to find what I needed and on my way.
Good service.
Very helpful employees. Helped me choose the right headlight for my car. Now I have matching bulbs!! Thank you!!
Parts are always in stock.
Very helpful and professional friendly guys
Had a faulty battery that I wanted to have tested, but the workers did not make any attempt to help me get it out besides hand me random sizes of wrenches. Just called triple A instead
Absolutely superior customer service!
Fast and friendly service.
Ive of my favorite places
Been to a lot of OReilly auto parts stores. Autozone n the rest, too. This store always has the best employees and service. Been coming here since Kragens, so like 20 years ago. I still drive out of my way to come here.
good service
Bad service they re very rude
Lived in Santa Clara for 15 16 years and those girls down there pretty smart they give good service pretty knowledgeable I recommend going there very professional
great place. They are very helpful.
Knowable staff!!!
Exceptional and helpful staff!
The men here are fast and knowledgeable and get you in and out.
The best place ever great employees ask for Matt he really knows his stuff and hes helpful
The staff is very friendly
What can you say, they have auto parts. The employees are pretty helpful.
Not too much stuff on the aisle
I always come here to get my auto items. They are very helpful. And you get discounts by email every now and then with your account. They are located close to my home.
excellent service, fast, they help you
Well stocked shelves with quality and variety. All the layperson needs to shop at for quality auto parts.
Staff were amazingly helpful. Went out to my car twice to see what I was talking about and recommend the right product for me.
There are many good things for the car
I went here to get my car s code checked since the engine light turned on and I was helped Krystyna (which I hope is her since that was the name of the cashier on the receipt). She was very friendly and super helpful. She checked my code and even helped me look up what the code could mean. I bought some other things and the store is really well kept. Thank you so much!
Friendly customer service and helpful
Will have ceramic wax makes the car looks really good
Great service
Very friendly staff, easy parking
Helpful employees
The help here seems to actually care weather or not they help you & I appreciate it
Places all right dead half of what I wanted
Very knowledgeable and helpful staff.
Hey, OReilly Auto parts is a pretty cool store. And they have a staff that pretty much knows a lot about cars so theyre reasonably helpful which is great. Yeah I think the prices are pretty good too so you should totally come over to the store and check it out Yes okay. Thats all for this review I hope it was useful have a nice day. Okay bye
Helpful, friendly staff
