375 S Rancho Santa Fe Rd, San Marcos, CA 92078, United States
Auto Repair shop: Fixing cars is my passion! Keeping them on the road is my mission. It's not just about turning wrenches; it's about turning dreams into reality. 🚗💨 The joy of seeing a car roar back to life is indescribable. Each vehicle tells a story, and every repair is a chapter in that narrative. From classic beauties to modern marvels, I find immense satisfaction in breathing life back into these mechanical wonders. Every day brings a new problem to solve, a new puzzle to piece together. It's a labor of love that combines skill, dedication, and a relentless drive to keep moving forward. To all my fellow road warriors and car enthusiasts, let's keep those wheels turning and dreams burning! Let’s keep getting you to work, the kids
I have never written a review of a business, but I wanted to, in hopes that at least one person would benefit from it. They charged me 2863.99 for minor work, that took them less than a few hours, got my car back and exactly 20 minutes later the same problem happened. They didn’t fix it. Not only that, when I went to pay, the guy told me it was more than we discussed. I showed him the agreement and he said “oh. Ok. It’s that amount then.” If I hadn’t been vigilant, I would have paid extra and he could have pocketed that. I called to tell them the problem wasn’t fixed, and asked if they could look at it again (one day later) and they said they’d be charging me an additional 200 assessment. And on top of that, they said “if it’s a new problem, you’ll pay more”. It was very very obviously the same exact problem. They either treated something minimal and totally different, or knew they didn’t fix it and were about to charge me again.
I’m still in shock over how much work my car required seeing as I go to dealership quite regularly but You guys came highly recommended so I’m trusting all this work was necessary. That being said your staff was kind, gracious & reassuring. My car seems fine.
Really great service and knowledgeable team. They highlighted some issues with my car during an oil change and I have a mechanic in the family. They looked over the images Centric took and said they used sound judgment and gave a fair price. I also had my son with me and they gave him a little race car to help distract him while we waited. Such a nice team!
I recently had to have my car towed because it would not start and I was so glad I had it brought here. They were fast and professional. I had such great service I brought my car back when my moon roof was giving me trouble. I highly recommend bringing your car here if you want honest and kind service.
Ridiculously overpriced. $1900 when two other mechanics quoted me at $400. Asked him to break down the bid for me. He said $500 for labor $900 for part. I asked him how we got $1900 out of these two numbers and he proceeded to tell me that he would drop the price down to $1100. Deliberately trying to steal from people. Then I call the same Nissan parts distributer and is told the part is $189 that he quoted me $900 for. Don’t go here. Every other business owner in the same complex warns about not trusting them. Go see cal auto in San Marcos instead. Terrible service here.
Centric is the best. They have been there for me for years with whether an emergency or routine service. They are competitive, friendly and truly care. I consider them my extended family. I cannot recommend them enough. Thank you Centric.
I was recommended by 2 people that did not know each other about Centric Automotive and I felt that was a sign from above because i was in such a pickle and it was a sunday of all days. I was so impressed and so absolutely grateful for everyone at Centric Automotive. It is a very honest , quality, trust worthy auto mechanic place, which is saying alot coming from a women that is always leary if im going to be taken advantage of because i dont know much about cars. They are efficient and very clear with there communication and break down with what they are going to do to your car. It's a very safe establishment for your car. It's extremely clean and very professional. There is not enough words to say how absolutely great this place is. They have gained a customer for life with me! No more dealership!! Please take it from me this is the place! Thank you Centric Automotive!!
We Had an emergency situation with our car and we needed a good, local mechanic for our Toyota hybrid vehicles. They are AAA approved. We had repairs done in a quick time frame. They were easy to work with, and we are happy to add them as our new mechanic for our cars. They even had my car washed for us too!
Prompt service and fair prices. Will go back to them for more maintenance and repairs.
Centric did a great job on fixing my car.
They are very wonderful people!!! Yes they get your car fixed in whatever way needed but they also provide some drinks for you, they provide car service, they give you advice for yourself or your car. They are more than just a business and they are one of the best! 10/10 would recommend EVERYONE go here :)
Fair, fast and great to deal with.
New customer to Centric Auto , Isaac was able to listen to my concerns with my jeep and performed all necessary repairs in a timely manner thank you for all the mechanics that worked on my jeep I appreciate it.
Great quick professional service. Loved it
Personal attention and care sets this auto shop apart from others. Highly recommended!
Only take our cars to Victor at Centric! A+ in customer service!
Completely inflated, ridiculous, insulting prices. Some may call them blood sucking scammers.
This shop is going viral on Reddit for how they SIGNIFICANTLY overcharged a woman. I mean $969 to swap a battery, saying it cost $940 for the battery .that exact battery is $210 at oreilly. Dare I say, criminal price gauging, or they are trying to take advantage of a woman. Either way, that s not okay. Run from this mechanic. You re welcome.
Overpriced quotes
Perfect, thank you
Reasonable pricing, they ran on time and I was pleased
Very good service. Had an urgent problem with my sons car before heading the east coast. Problem was fixed in a timely manner.
Really kind people, fast and reliable service.
Absolutely amazing work and service! Ricky really knows his stuff and helped me out when I thought fixing my BMW at the dealership would cost me thousands! Highly recommended!
Excellent service! They fixed my car quickly and worked well with us and the warranty company. I highly recommend this shop and was nothing but satisfied!
Very impressed with care and understanding of my schedule, and the car now runs better than before
Good timely check in, prompt service and no drama, I ll be back!
Great service as always, very professional and detailed oriented.
Im very happy with the quick service on my 2010 Prius Hybrid Battery Refurbishment. I really like the fact that there is a 1 year warranty on the refurbishment.
This was my first time here, AAA recommended this shop. It was so easy, my car was towed there and I did the paperwork online. They completed the repair in just a few hours. The dealership estimated 1 or 2 days. I will be returning for service
Very nice guys was able to quickly provide service
Service was prompt and courteous.
Detailed report with actual photos and estimates was provided first explaining all the required services for my car. The repair work quality was very good/clean with reasonable wait time considering the type of repairs that my car needed. Excellent and professional staff. Very clean, well air conditioned waiting room with free snacks and great background music. Also very clean restroom.
Everything worked out great
Fixed what they said they were going to fix. So far so good.
Great service, they worked with me on the price, awesome mechanics.
An amazing professional, compassionate staff
Professional service. Very polite and helpful. Fantastic atmosphere. Ricky was very helpful and understanding.
I was nervous about having my Jeep dropped off by the tow truck after hours, but the next business day the guys at Centric reached out right away and made me feel totally at ease. They are fast, knowledgeable, and friendly. I will certainly be returning for future maintenance. Thanks again for taking such good care of my jeep.
Start to finish they were amazing!! I called the day before and they told me yea bring your car right over the next day!!! Brought it in and they immediately took it back to assess it. They kept me updated the entire time and even cut the cost of my labor because they said it was pretty high to just have headlights replaced. Issac was very personable and engaging. I feel like what I paid was reasonable and I even got my car back the same day! They re going to be my new go to shop!
Isaac & Victor get the job done! Very thorough and detailed in their work
Provided video of broken part, which I found to be great. This confirmed the problem. They were also quick in getting in touch and keeping us posted on the status of the car.
Received great service on my recent oil change Thank you Isaac
Quick, easy, painless!
Great services and easy to get a hold of the shop. Phone email text. They also post pictures of the issues they found which makes for better understanding for non car people like myself. Will become my new go to car shop for now on.
I m very Happy with Centric auto repair. Victor and his son Issac. Great customer care. Their work is 100 percent. I have recommended Centric to friends. Thank you Centric.
Great customer service. Diagnostic service a bit pricy.
Not only was the service, and coffee free!! They were both GREAT !!!
BEWARE THEY BREAK YOUR CAR! Short: They seem to fix your car, only to have you keep going back in as more issues arise weeks later. They also keep your car for literal weeks and months. In the end, we had to give up the car due to needing too many repairs after who-knows-WHAT they did to the poor thing! Long: I had a car with no problems. Then, my oil pressure light came on, and I brought it to this place December 1, 2023. The car was under warranty, and this place is aligned with warranties, hence why I brought it here. Victor wanted to replace the entire engine, despite the issue being the oil pump. I thought that was extreme, but he said we could do it since it was covered under warranty. I didn t feel I had a choice in the matter, as he called me up quickly to declare this and hung up to go call the warranty people. It took a week to get the warranty to cover the engine replacement. Then it was the holidays. I was understanding, especially as I knew it was a big job. Yet they had the car until mid-late January!! This interfered with work, grocery shopping, and our plans. After we finally got the car back, I thought we would be in the clear. But then the car started revving on its own and jolting/stuttering, both when parked and driving. We brought it back to get checked out. They said it had to get new control arms, so they replaced those after having the car for another week or so. Once getting it back on a Friday, we drove it around the weekend and brought it back immediately on Monday, as it made a terrible screeching sound when we turned to the right. This was due to them denting a dust cover, which they luckily fixed within two days instead of two weeks. At this point, I was doubting their competency and if they were actually trying to help me, or just getting the car back in for warranty money. As we continued to drive the car, it persisted in having the weird revving and jolting issue. The car lurched forward! They said it was the engine mounts that had to be replaced even though they had already replaced the engine and it should have had new mounts! Begrudgingly, we took it back for new mounts. I didn t want to bring it back as I was seeing this place as more and more of a scam. But because they had been the ones to deal with the engine this whole time and because this SEEMED like the last of the issues I figured I would bring it back. They changed the mounts surprisingly in one day, as we were getting on their case for holding this car for so long. But the car was STILL having jolting issues! I brought it to a different shop. This one wasn t a warranty shop, as every warranty shop I looked at had bad reviews of the same issues we dealt with at this place, and I wanted the car to be FIXED, not going back in time and time again! Yet Centric Auto Repair had the MOST one star reviews, for good reasons! Anyhow, we brought the car to Knights Automotive to get it completely checked over, as we had the same oil pressure light pop up again; this is what started the issues in the first place! They found a coolant leak that needed to replace the radiator, the oil pressure sender was spinning and effecting the oil flow, and a PCM issue that would cost $3,000+! In the end, I didn t trust Centric Auto Repair to have fixed the engine or any part of the car correctly. I worried that, even if we got all of these further repairs done (under warranty or not), the car would STILL have issues because of this place meddling with the poor car and causing issues to befall it later. I brought the car back to CarMax, but as they couldn t do the repairs themselves and the dealer couldnt do the repairs in a timely manner (and I didn t trust warranty garages to do it), I had to give up the car especially as I NEED a reliable car for the next two months with so much traveling going on. I couldn t afford to wait, and thus, my car is no longer with me. Stay away from these scammers for your car s sake!
Excellent timely service Appreciated the text support
Daniel and team were professional and super nice! They were transparent and did a great job on my major car repairs. I would highly recommend them!
I can always count on Centric Auto Repair to analyze my car problem quickly, give me an excellent estimate of the cost, and perform the work professionally. I trust them completely and have been doing business with them for 10 years.
Took my prius 3 places. Centric was under other quotes. Better though, time was a factor to them. I was prepared for weeks of waiting. 4 biz days later rebuilt battery done and at best price. I give 100% recommendation here. Oh and sodas and gummy bears in lobby. The Lil things count .
Even though I ended up not using this shop for my daughters car repair, they were so professional and helped me manoeuvre a towing all the way to LA, and let me store the car in the back until Monday for the towing company and I was able to text them what I needed in order for the car to be picked up by a towing company without my daughter having to come by and they held onto the key. Very professional and respectful of my situation
Super Friendly, Very Knowledgeable, Fast! Great team
FRAUD ALERT!!! Dont go here, whatever you do! I dropped of my Dodge Challenger several days ago, because my headlights both went out. I had a warranty through CarMax, and this place was an approved shop so I figured I could trust them. Wrong! They called me at the end of the day and told me that the car was going to need over $4900 worth of repairs, so they submitted a claim and I get a rental car for a week. After the warranty claims inspector visited the shop, they called me and said that they were denying the entire claim because the only thing the car needed was two $8 fuses and the headlights worked fine. When I asked why they didnt just change the fuse and call me, the manager told me they were just trying to milk the warranty company. WHAT??? This is insane! These guys made me go without a car all week when all they had to do was change a fuse. They charged me $285 just for that, not to mention I was out of pocket on a rental car all week. Stay away from these scammers at all costs!!!
Very satisfied with the work performed by Centric on my Infiniti G35. Professional staff very knowledgeable and accommodating. Would highly recommend Centric to others.
Victor was amazing! My car began to throw multiples codes out and I had no idea what any of them meant. I was referred to Centric by a family member. After speaking to Victor about my car, we determined my car was having multiple issues. He was quick to find me a solution and I now have my car running in great condition. Thank you to the Centric team for being so great!
Very fast and reasonable
AAA driver Jose recommended Victors shop over the one we chose when our Mazda 3 needed a tow for serpentine belt replacement and we couldnt be happier. We were in and out in the same day. Victor followed up personally a few days later to make sure everything was still running great. We just moved here from CO and will be using Centric for our future auto repairs. Thanks!
Great customer service and even faster turnaround
Overpriced- they charged me $189 for oil change and tire rotation. They said that other places charge less because they don t use quality oil or something like that. If I had time to go somewhere else I would ve. I usually pay $90 for oil change and $20 max for tire rotation (sometimes is free if you get it done at the location where you bought your tires). Not happy about the experience. I will not go back. I guess they would rather get the most from the customers while they can. They should keep in mind that customer retention brings in higher revenue. Scamming only works once.
Centric Auto Repair was able to repair an issue with my vehicle that other shops could not.
Great people all around took care of me shoutout to victor for being a very respectful and awesome individual check engine has been cleared and car has been running fine since the day I brought it much appreciated
5 star experience from drop off to pick up. Will definitely be back!
Work done: Break Actuator and Pump. Pros: Mechanic did a great job - another shop said they wouldnt even attempt to fix it! Got me in within a couple of days. Done on-time. Victor provides excellent customer service. Id use them again. Cons: Isaac tried to get me to sign the Service Agreement saying that Centric didnt diagnose the problem, so if the work they did didnt fix the problem, they were not responsible. He eventually took the clause out but took some arguing that they DID diagnose the problem. Felt shady and didnt leave me feeling great about the thousands I was about to spend.
They took the time to explain everything from the inspection report so I could understand, never pressured me to do anything I didn t want to now, I received text updates throughout the days they serviced my car and they gave it back to me freshly washed! I d definitely use them again the next time my car needs service!
Great staff, very compassionate towards the customer and willing and ready to serve you with what you absolutely need to get done. I had an emergency situation and in less than a day my car was back to running and on the road.
Great experience at Centric Auto Repair. My van needed a lot of work and they handled everything with my CarMax Care insurance. They did the work quickly and even washed my van after. Thankful I found them!
I needed a BCM replacement on my 2015 challenger. This shop came through with the part, since it was back ordered nation wide. And with it they gave me a warranty on it. Definitely 5/5, will be bringing in my car again.
Worst customer service ever. I towed my car for a drive belt change, promised that I am 3rd in line, and when I called after lunch, they said that my car wont be fixed except the next day without calling me, and when I asked why, she accused me of being rude. I dare them to attach the call recording.
Thier very nice. I had to get my transmission fixed. There were complications with my payment. They did whatever they could to help me. Thier customer service is great.
They did great work solving several different problems with my 2008 Prius. I feel ready for another ten years
I called about my car and they said they would look at it for free which I was very thankful for. They quoted me an oddly high number, and after taking it to another shop he said that was not even the issue. The front desk guy who I assume to be the general manager was very rude when I said I will consider you but would like to get a 2nd opinion, he then insulted me saying it s right in front of you, I showed you what is wrong with it. After giving me back my keys he said he no longer wants to serve me because I don t trust them, he told me to not come back and basically called me rude for not paying them for the evaluation and that I should leave it to the other shop because it is rude of me to consider getting a 2nd opinion, after they said they would do the evaluation for free. This place should be shut down because if they are doing this to me I m sure it s common business practice for them.
My brother-in-law recommended Centric Auto Repair. I highly recommend them for anyone in need of automotive repairs or maintenance. Exceptional service, fair pricing, and a great team. What more could you ask for?
The service was great. I received pictures of what was going to be worked on and was updated quick when something was delayed. The front desk guy Isaac was helpful and the owner was super nice. Overall was a great experience and will be bringing my car here all the time.
Weve unfortunately had to bring one of our cars here for work multiple times. We found them when the dealership was going to take months for a repair. Our warranty works with Centric. They have been thorough and have been able to get all work approved. The repair work is done in as timely a manner as they can.
I took my car in for an oil change for the first time yesterday at Centric Auto Repair and it was the best experience I ve ever had at an auto repair shop. I was able to bring my car in right away. I was impressed with the courteousness of Victor, who helped me at the front desk. And, when I sat down to wait for my car to be serviced, I was also impressed with how clean and friendly the waiting room was, with nice classic country music playing, the bathroom, right there in the waiting room, was fresh, clean and beautiful. While I was waiting for my car to be serviced, there was a small sign saying the shop offers free drinks and snacks of peanuts for customers. I couldn t have asked for more. So, about 45 minutes later, the shop had finished with my car and I received my bill, I have to admit that it was a bit more than my my old place that I took my car to for an oil change, but then I thought of all the amenities that I received here that I didn t get anywhere else. Also they were so thorough checking over my old car and listed a few repairs that were needed in the future. On top of everything, I got a small discount because I belong to AAA, which the shop is also AAA certified, and the shop also washed my car, which saved me $25. So overall, it was totally worth taking my car in yesterday to try them out for the first time and so, this will be the only place I will take my car in for service from now on. They earned their 5 star rating from me and I don t give that high of a rating to any business.
Great shop! Took my vehicle in and it was diagnosed quickly. I had to miss a couple hours of work since the car wouldnt start or jump in the morning, so this was greatly appreciated! Got a few different options and got my car fixed same day. When I picked it up, it was very clean! That was a very nice touch Would definitely recommend and return again if needed.
I recently visited Centric Auto Repair for a car issue and ended up spending nearly $1,000. After the service, the shop discovered that the problem might have been covered under an extended warranty or recall by the car manufacturer. Lo, and behold, it was covered under a warranty! This was a significant oversight as the shop did not check for any such warranties or recalls before proceeding with the costly repairs. An auto shop should prioritize verifying manufacturer warranties and recalls to avoid unnecessary expenses for the customer. This lack of protocol has greatly influenced my decision not to return to Centric Auto Repair. I am giving a 1-star rating due to the substantial financial impact and the lack of due diligence on the part of the shop. This experience highlights the importance of checking for recalls or warranty coverage with your car manufacturer before seeking any repairs.
straight forward. organized. competent. thorough. I would recommend this shop and will use them again in the future.
Horrible customer service. The lady (Teresa) is absolutely horrendous. She should be fired IMMEDIATELY. Shes an absolutely horrible person and is super hateful and rude. DO NOT GO HERE.
Service was good but when they washed my truck they took off the antenna used the wrong tool stripped the paint completely off and scratched the truck
After deciding to leave another mechanic we had been with for years as their prices just kept climbing and their service seemed to decline, we were referred to this location and I am very happy we called. Fair pricing, excellent work, modern communication system, and work always completed on time. What more can you ask for?
Had a great experience with them, they showed me everything that was wrong with my vehicle and didnt push me into receiving any other job than the one I requested. They had my vehicle ready to go asap, and took me in last minute. Highly recommend and will go back.
Good communication and quick reliable service... complimentary beverage and snacks while waiting. Flexible...
Excellent quality of work and expeditious repair.
Comprehensive, thorough, detailed. Excellent discussion on urgency of repairs.
Great shop! Awesome customer service.
This is the third time we had our Mercedes CLA in at Centric due to several issues. Centric is very honest and their pricing is very reasonable for the work they do. I would definitely recommend them for your European car repairs!
I would have to say that Centric is the best auto repair shop I ve ever used, it s not even close. Extremely professional service, don t look elsewhere for your auto repairs.
Very good service I recommend this shop
Awesome customer service! Got back to me with full details and price of what s going on with my car and how much it ll turn out too. Outstanding job on getting my car fixed within a day! Changed my exhaust pipe, and starter! 3-year warranty! I loved it. Got a super big relief in knowing my car was in good hands and got fixed. I fully trust them. I highly recommend this place if you ever need something fixed! Victor and Jared were super helpful and answered all my questions with great clarity!!
Car using a lot of oil but never a drip on the driveway. Found to be valve cover and a seal. Services
Victor is great...recommended him for the my folks Prius!
Look no further - you ve found an excellent auto repair shop! The entire experience was a pleasure, which is rare when your car is broken. Centric Auto was prompt and got to the bottom of my car problems. One word of advice: don t park or ask any questions at the smog shop next door.
Very good service! they not only did the good power steering hose replacement but also did the cleaning of the windows of my car; price is reasonable. This repairing shop is clean and well organized; their management is good and nice: the customers always feel at home when stay there; worth to visit again!
Extremely professional got my vehicle fixed and back on the road in a very timely manner kept the words as what they were going to do and charge me for
Our car had an alternator problem. Spoke with Jared the manager. He was fantastic, kind, patient, knowledgeable! They diagnosed and then quickly responded with my options, all of which were very price reasonable. The car was fixed within 24 hrs. This is the kind of business that you can trust !
Awesome service couldn t get any better. I definitely recommend
Scheduled an appointment for me on a day that they were closed. I learned this the hard way. Lost my business forever.
Excellent service, excellent price point, very professional amd customer friendly
Jared was very helpful and knowledgeable about getting the transmission topped off and repairing a broken hood latch
great service, done in a timely manner
One of the best automotive repair shops in North county! As always quality work at reasonable prices. Victor and family have been here a long time and give back to community sharing their success. Highly recommend.
I needed an A/C recharge on my 2019 Jeep Grand Cherokee and could not get an appointment at my local dealer. In fact, the service desk at the dealer wouldnt even answer their phone. I am so glad I found this place. They have great customer service and got me in the next day. They got my AC blowing cold air again in a little over an hour. I highly recommend this place and I will be using their services again in the future.
I don t usually leave reviews; however, Centric Auto Repair has been the most helpful auto shop I have experienced since moving to Southern California. I don t know a lot about cars, but the whole team made sure to thoroughly explain the issues my car was experiencing. My car was done in an efficient manner, and they were very helpful by communicating every step of the way. I highly recommend this auto shop!
Jared at Centric was very professional and responsive. As soon as my car was towed there, he called me to let me know they would run diagnostic to figure out what was wrong. I had my car back in less than 4 days. Their communication is very efficient and service was great!
This place was trash. My AAA tow truck driver gave me a flyer from them and said they do same day diagnostics. That was a lie. Flyer said or 24 hour rental and that was a lie. They said my car has a blown head gasket and Im looking at over 4600, then offered to buy the car when I went to pick it up. Then when I left the car was missing the engine cover so I had to come back. I was going to bring my 2015 Honda hybrid here for Minor repairs but their whole system is garbage. Its a shame that they lie to get business.
The man in the office (Jared) was such a great and kind helper. I know nothing about cars but he actually took the time to explain things to me. The office was VERY clean as well as the restrooms, very impressed!
Víctor and his staff are extremely professional and knowledgeable. Very informative and have an online payment with text messages for convenience. Well it was convenient for me. Highly recommended.
Highly recommend , very professional Fast and reliable
I do not advise contacting this service. First they imposed services on me that I didn t need , and then they didn t want to remove them . The engine oil was also replaced. Very sloppy work . Oil was spilled on the hood and stained the interior of the car
In my 46 years on Earth, this was the best mechanic experience I ve had. I needed a new starter and the turnaround time was quick , outstanding communication and very professional. I was referred to them by my tow truck driver via AAA, who dropped it off the night before with the overnight drop off. I m very grateful for the smooth solutions to my car troubles. I was very well taken care of and my car is all better! The office is very clean and comfortable as well. Happy to have found them and will do business again. Thank you!
I was given a fair and complete quote for the safety items they suggested to be performed. The work was done quickly. I would recommend Centric Auto Repair and will use them for any future needs.
Engine change was performed under warranty (insurance), professional, fast and efficient service. Without so much procedure and/or paperwork. Excellent service
WOW!!! Car towed in at 4pm, not sure why it wouldnt start. Victor had it ready to go 9am next morning w/ replaced fuel pump. IMPRESSED!!! Thank you Victor--- U da Man!
Had my radiator replaced, centric did great work in a very fast time.
Great service, got the car driving like it was new and feel better than when I bought it! Will be coming back.
Victor Buenos, the general manager, was personable and professional; He and his team did a great job keeping me informed.
They were very friendly, accommodating and true to their word about pricing and the amount of time to get it done. Very satisfied!
These guys ROCK! In todays age, everyone talks a good game. These guys walk the talk. Victor is beyond great, every step of the process with them was top notch. I called around to a lot of places and only Centric was able to help me. When it comes to hybrids, repair shops are not created equal. Centric is the gold standard.
Finally found some that fixed the electrical issue
Very helpful and knowledgeable. I would take my car here again.
Job performed as estimated and my AC is fixed same day. They stand behind their work. (3years/36k warranty) .Very professional. Got a car rental during repair...awesome you guys! Will definitely recommend this place!
Several times my daughters cars were returned with incomplete repairs
Excellent service,I would highly recommend this place.
victor is very honest and a great place to get your car fixed..they have a great warranty on repairs..please ask them better than the dealer.. 3 year nation wide warranty
We were visiting carlsbad to go to legoland we had thermostat issues. took it in and had it fix by that night. Even provided a car rental for me and my family. We were able to enjoy our last day in carlsbad with peace of mind.. thank you guys.
Excellent service. Clear communication and did what they said they would do. First time customer. Good first impression
Our first visit to Centric Auto Repair, and it was so positive! Courteous staff, clear communication, timely service, and a comfortable waiting area that played uplifting jazz music and had complimentary beverages. Way to go, Victor! Bonus: the cleanest and most meticulously and thoughtfully appointed public restroom I have ever seen seen in a business! Kudos to Teresa on caring enough to make it so. Happy we found you!
Good
Professional honest service perfomed on my truck engine. Saved money.
Pinpointed the exact issues and fixed them on time, even faster.
Horrible. Held my car hostage for days without even looking at it. Charged an arm and leg to diagnose then quoted an outrageous price for a basic repair. Better off going anywhere else. Youll pay half and get serviced in half the time!
I came to Centric with a newly bought used LR Discovery from Carmax. I had heard some brake noise at the test drive and requested the brakes be checked. They said they did but within a week the grinding brake noise returned, so we went back to have it looked at again. Again they said they found nothing. So we called Carmax and aske about a third party inspection, and we were referred to Repairmax by the Carmax Customer service agent. I found Centric as a reputable garage close to my house. I went there and they were great. They took time to look over the car and explained what they found, and what they suggested. Due to a 30 day warranty provided by Carmax, we had to return to Carmax to have the work done... BUT Carmax did not take the advice at face value and wanted to re-inspect the car themselves before repairing the parts that the third party mechanic had already diagnosed... and Carmax missed 3 times. It took an additional 4 days an a visit by me to demonstrate the problem and finally have them agree to do the correct work. Centric had warmed us that a shady garage would try to pass off turning the rotors as sufficient to address the deep heat spots on all the rotors. They also advised us to be sore that OEM parts would beused for teh repair on this Land Rover. When we heard back from Carmax, the first thing they said was that they would just have to turn the rotors an the pads were fine. It took multiple calls to the service manage, sales manager and a request to meet with the GM before they would address our concerns. I wish we could have just let Centric do the work. They even did a new purchase inspection free of charge, before we went back to Carmax. They are courteous, honest and efficient. If I need any more work done I would use Centric again.
Phenomenal experience! What felt like VIP treatment is their standard. The public restroom was SO CUTE...very nice touch! Upon receiving the estimate of repairs needed via txt link (including images) they arranged an uber ride home AND an Enterprise rental car since my repairs may have taken 2 days. My repairs were completed early (1 day). Upon picking up my car WASHED AND VACUUMED (at no additional cost) they arranged for the return of the rental as well. I was also very pleased that they didnt try to upsell me after the initial estimate. There were no surprises maintenance wise. Everything was what it was! Oh AND I had my Granddaughter with me when I picked up my car and they gave her a new toy car and snacks! Victor personally transferred the car seat and stroller from one car to the other as needed. I forgot the stroller in the uber car and Teresa was very instrumental in helping me contact the driver to get it back. Victor and Teresa are delightful, easy going and genuine. Im so glad I found Centric Auto Repair. Ill be back and of course spreading the word!
Victor was very helpful and honest during a stressful time.
Fixed my broken tail light on the spot (replaced bulb, Escape). I called, Victor told me to bring it in, 10 minutes later Im out of there. He didnt even charge me. 5 stars. - P.
Victor is extremely helpful and cares deeply about his customers. Bring your car here for anything and everything
As usual, awesome service, professionalism very happy with taking both cars to this shop
Truly HONEST and RELIABLE! If you seek quality service look no further!
Victor and his crew were knowledgeable and friendly. I am very happy to have found this repair shop and will recommend there services to anyone who needs work done on there vehicle.
Went to Centric for a Repair Pal warranty service (related to CarMaxs warranty service) as well as a routine inspection. They worked quickly, fixed the warranty-related problem, and even washed my car! Ill definitely be going back for my next service!
All around they are excellent
Victor took me in fast as a walk in and situated my car and sent me off with some great information and service. I recommend this place 100%
Victor and his Team are the absolute best auto repair shop in North County. I was able to drop my car off and the next morning everything was taken care of right away. Pricing is realistic and its nice to know that your car is being taken care my an awesome set of mechanics. Now that my car has a new alternator and everything is good to go, I feel safe driving back-and-forth daily! Trust me when I say you can take your car here and feel safe.
Thanx, you all are outstanding!
This is just the best repair shop in San Marcos and in San Diego, if I could give them more stars I would, I m totally satisfied with the work they do in all my cars specially my work truck, they are on time all the time, I totally recommend this business!!
Amazing service. Thank you for all you do .
I was recommended by AAA to Centric Auto Repair and agreed to use their services. Victor greeted me and we got straight to the point about the problems of my vehicle. From then he offered assistance in providing me with a car rental in which Centric Auto would help for the first day. As Im contemplating my next move Im really starting to notice the cleanliness and organization of the shop in addition to Victors initial service and introduction on how Centric Auto conducts business with transparency and so the shop and the customer are always on the same page. Ive worked in the Hospitality industry for over 25 years and the service that I experienced here was comparable to the best service Ive received or offered as customer or a service team member in a fine dining establishment. The final pricing and the work done on my vehicle were fair and excellent along with a 3 year warranty on parts with all details clearly stated on the work order receipt. Thats the type of service I can trust and pay no problem. This is a What you see is what you get type of shop and I would recommend them to anyone. Thank you Victor and the rest of the Centric Auto repair team. Good work!
Centric Auto did a great job fixing my hybrid battery. They offer quality service and go above and beyond to help you out. Victor is very professional and extremely kind. They are honest and offer fair prices. They even provided a rental car for when my car was in the shop. Not only did they fix my battery and offer the rental, they even washed my car (detail wash - interiors as well). They provide outstanding service. A+ mechanic! I highly recommend them.
I have taken my vehicle here twice! Love the prices, service and how fast they get the job done.
Victor was honest about repairs, he kept me informed of each detail, he was professional in our conversation. I really felt like I could trust him.
Very pricey. My suv was towed here on recommendation of the driver after the clutch master cylinder went out, simple fix. I ended up being quoted $400 for the repair (originally over $500). I decided to just have it towed home instead but they still charged me $150 for the diagnosis which any competent mechanic could have eyeballed in 2 minutes (not to mention I literally told them its one of the clutch cylinders). $50 to $75 for the trouble sure, but $150 is just too steep. On the positive side, staff was communicative and professional over the phone.
I love Centric because of their attention to detail on and off the mechanics shop floor. Not only was I asked if I would like to keep the parts they replaced but also offered a cold beverage, coffee and a charging port and cable unique to my phone while I waited for repairs they fit the work in just before close. I was a first time patron and don t live near their shop but hope to be close next time anything needs to be repaired on any of my vehicles. Also the Owner s car was amazing and is a show stopping dynamo that took everyone s breath away who was around and hadn t seen it before. His Wife was kind and strait forward about the work being done and billing and they were all around professionals whom I strenuously recommend to any and all in a 100 mile radius of their shop. If they can t do it I can just about guarantee they will know the person that can when it comes to customs.
This Shop Is the best Everyone Is friendly very honest and They do outstanding work at a reasonable Price I highly recommend them for all your auto needs
Good