Caliber Collision in San Leandro

I had a top-tier experience with Caliber Collision. The staff was incredibly kind and professional throughout the entire process. The work was completed correctly and right on schedule. I’m extremely happy and pleased with the results, and I truly appreciate their excellent service.

They were fantastic from beginning to end. Even dropped my car off when complete. The car is perfect! Thank you! Would recommend highly!

The work on my car was done within two weeks. My passenger doors had to be replaced due to an accident. The end result looks great. I also like the fact that they clean your car after the service is complete.

After picking up our vehicle I noticed the right signal light was not working correctly, it was clicking faster than normal. However, my left signal worked great. Then I noticed my touchscreen was not illuminating, it was black and didn’t turn on even after pressing the power button. I called Nate and told him about the problems. Nate told me to bring back the vehicle, therefore we did. When we arrived Nate, looked at the car problem and stated, “the display has nothing to do with the accident” and raised his voice at us and became very emotional. I told him we were going to take the car to the Toyota dealer for an inspection. Nate got angry and stated he was going to take it to Toyota himself and check if I’ve gotten an oil change in the past since the car was displaying a new maintenance message that was never there. OMG Nate called me a liar!! He stated I was lying about getting an oil change recently. He was very unprofessional and told me to call the insurance company. I mean, where is the CUSTOMER SUPPORT/service here??? Is this what caliber collision does to there customers? I am never going to refer this company to anyone, especially my friends and family. They call their customers liars and yell at them then play victim after being called out on their poor customer service. Do not work with caliber collision, especially Nate!

So you've just been in an accident. Sorry to hear, I hope you're okay. You're now scrolling down the list of nearby body shops hoping for a savior. What you're going to do is talk to your claims agent and ask if this place is either in network or if your insurance has worked with them in the past and is willing to again. If yes and yes, you're going to ask the tow truck to drop off your car here. I was in that situation, saw the high reviews, and took a gamble. Took my car here after getting hit by a stolen joyrider. These guys aren't a charity, but in my case they may as well have been guardian angels, they will fight for you when they think that you're getting screwed by your insurance. They're prompt in their work, don't take half measures, and were more responsive with me than my own insurance. A very belated review. Ask for Nathan Dere, specifically.

Fast and friendly service during intake, staff was thoughtful in arranging a ride home after drop-off. Partners with the local Enterprise rental if you need a car right away. Preferred partner to a couple insurance providers. Post-pickup update: Received car back looking great, paint matching on 13 year old car was spot on, small fit issue in an adjacent area also repaired while I waited during pickup. Great experience overall!

Overall, Caliber did a good job in the repairs of our vehicle. There were issues with communication in the beginning but, was rectified after bringing it to their attention and the remainder of the process went smoothly. They kindly took care of other details that were not covered by the insurance since it was near the damage which is greatly appreciated. Vehicle looks great. Now we just have to drive it and check all sensors, gadgets, etc. to make sure it’s all good.

Brought my 2015 Audi S3 to Cooks Collision San Leandro at the suggestion of my auto insurance USAA. They were very friendly and evaluated the repairs for my car rather quickly. Told me because it is an import it might take a few weeks to get the parts. They called Enterprise Rent A Car down the street and they came and picked me up so I could just leave the car with them. 2 Weeks later the car was done and they called me to the shop. Didn't even have to take the rental car back to Enterprise, just left it with the shop. The work was fantastic. I can tell they really took their time with the repairs and the paint job. Looks brand new. Couldn't be happier with these guys. Would definitely use them again.