Wheel Works in San Jose

The manager who serviced me was rude, loud abrupt. Hevtold me my almost new could not be patched and forced me buy 4 new tires when mine had 5000 miles.As a Senior citizen, I feel I was taken advantage off., I had no choice as my car was not drivesble with a flat tire. I am sure tire could been patched. Will NEVER go to wheel works again

Got a oil change at $24.99 (with a 50% off coupon). I have a life time alignment. Without a reservation, the job was done in 4 hours. The good thing is there is no hard selling. They just told me it is recommended that I get 4 new tires, watch my oil pan leakage and battery is near end of life.

I have been to this place 3 times because its located near my house. I have membership with wheel works from last 4 years and visited several branches, everyone was so good except this one. Work wise no complaints but the staff over here on reception need to seriously learn how to talk to a customer. He was so rude and impatient when asked a simlle question as I am nkt a tyre except but he is. He is not a person to stand in reception at all, probably a backend person. He just landed his entire frustration of work or something on me which is unacceptable. He just ruined my day. I am not over exagerating this because I am not a person who leaves comments regulary.

I called asking if I could bring the car in to get a tire replaced. I had a spare tire but if they couldn't replace with the spare I was prepared to buy a new one from them. But instead I got an impatient worker on the phone who demanded to know if my replacement tire was new. I said that it probably wasn't, but I didn't know for sure, and as I was about to explain the worker cut in and said "I can't touch tires that aren't new. Have a nice day" and hung up before I could even offer to buy a new tire from them. Thanks, clearly you have so much business you don't want mine.

Very bad service! I brought the car at 11 pm, they told me to come to pick it up at 3 pm. 3 pm nothing was done. I was waiting for two tires at 6 pm! I told the service manager Ernesto Gutierrez that I wanted the balance of the rear tires, which he did not do! There is a very bad service manager! I will never go there and I don't recommend you either. Beware of the time Ernesto Gutierrez steals from you

Do not bring your vehicle here. The older asain guy tries to talk you into getting more services done for extra costs that aren't necessary. They messed up my car and I have proof. They quoted me to fix what they damaged. They guy wouldn't let me get a word in to explain that my car wasn't broken when I brought it in. He was being defensive and extra. He kept referring that I brought it in like this. I called him out on a few things that didn't make sense, and he was making assumptions that I had brought the vehicle in like this.

Decent base new tire prices but BAD service - 1) Elderly asian service advisor was courteous but the behavior of one other advisor/worker was VERY RUDE; 2) they gave FAKE bad diagnosis in wheel alignment testing (got it tested and fixed from from other specialist), 3) BAD turn-around time (took 4.5 hrs for just 2 tire change and wheel alignment test and battery test) 4) Bad advice given (just to make us fearful that something is wrong with car) just to be able to make money wanting us to get other recommended repairs done. I'd not recommend people this store (I'm never going back).

Over the years, I've gotten good service at Wheel Works, 350 Kiely Blvd., SJ, across from the Toyota dealership on Stevens Creek Blvd. Including today, when I stopped by to have my tire pressure checked before a long (for me!) drive. Guillermo Cabrera, who has helped me before, is always friendly and seems to enjoy being helpful. He told me that he has worked at this location for three years. Thank you, Guillermo and Wheel Works!