Wheel Works in San Jose

Great job and overall experience with your store location. Thank you.

Good quick and friendly service Juan was very helpful

They took care of the problem on my vehicle and it was very convenient with my appointment.

great attention to detail and the extra inspection were reassuring, thx

i recently had a flat tire - tried to schedule an appt. close to home in los gatos but made an appt. by corporate that the shop did not coincide with their schedule; had to reschedule - called shop on the alameda and they took me immediately - Juan was very professional - and very helpful in spite of me being completely stressed out - this location in san jose is always extremely helpful and they make time for their customers - very grateful -

Went in for an oil change and new tires service was quick compared to other shops I ve been to . Front desk was friendly thank you windell check out was easy.

Good customer service by Windell! He did a good job explaining the services my car needed. Definitely will be going back.

They quoted me one set of tires, then called and told me the warehouse gave them the wrong set. They offered to replace with a different set and told me I was getting a great deal at the same price. When I looked it up afterward, the alternate tires are cheaper. Not happy.

The staff was professional, friendly and knowledgeable. And especially very quick with returning my truck. All things i need from a shop.

Good service and staff

Great place , I just needed one tire because I had a blow out but they didn t upsell me anything and they called me to verify if I need parts with my tire I agreed and it turned it was repairable and they didn t charge me for the part but just the repair which was cheaper. Great Place.

Not again. Even if you make an appointment they keep your car all day for something that takes 15min. Don t even bother and take your business elsewhere!

Awesome diagnostics job on my Tacoma! Thanks Guys!

Came here for quote, Jorge helped me out with good attitude and quick service.

I had. Bit of an emergency just as they were closing up for the day. Javier helped put some air in my tire, checked it quickly and sent me on my way. I arrived safe and sound. Javier is a gem!

Have been a customer for many years now. Excellent location. George is so helpful and willing to go the extra mile to make sure you are taken care of.

WHEEEEEEEELZ

Great customer service

Scheduled an appointment and store forgot about/does not have it their system. Asked corporate if email confirmations are sent out when appointments are scheduled...they wouldnt give me an answer. If you value your time, go elsewhere.

Very attentive and friendly staff. Good value for tires, alignment and balancing.

George was awesome! Good communication and took care of my tire valve right away! Appreciate your time and support! :)

Needed brakes bad. I stopped by the Alameda location and was greeted by Diego. He was very informative on the process procedure, & cost. Made the whole experience easy and stress-free. Ty Diego

It wasnt what I thought there was only 1 mechanic working there how do they expect to get any business when they cant accommodate people going in for service thats a thumbs

Never ever again!!! After 9 years of being a great customer this store is insanely unprofessionell , do not listen and obviously not able to handle any complains!!!

The guy at the counter, Gilbert, has no customer service at all. He is rude on the phone and at the store as well.

Appreciate Manuels great works on my foam tires repairing on Sunday morning which saved my life. I had been rejected by multiple other places for repairing the foam tires. The patched tires pressure are as stable as a branch new!

The people at this location are never competent.

Ive been going to this location for a long time, George is great. As a woman, I feel like I can trust this team, not trying to over sell me. George is always patient with me and my questions. Ive gone to other locations in the past and this is my favorite. I will continue going to this location.

Good and fast service. They told me why they cant get an even balance which is due to something in the trunk, which is a tote in the middle of the trunk

Jorge has helped me many times over the last several years, provides recommendations and explains in detail the reasons for additional services, which I appreciate.

The staff at The Alameda location in San Jose were friendly, kind, informative - they showed me how to look at the tire tread and know when its getting close to needing to be replaced. They were able to fit my job in for the day without my needing to leave the car there overnight and made me feel at ease with the entire process. Im definitely going back to that location for future car repair.

Outstanding customer service from Carlos. Ill be buying another set of tires for my mini van soon. Thank you, Ed

Good customer service, Helpful staff and convenient Wheel Works Credit Card.

My 2:00 pm appointment was confirmed early morning between 6:00-7:00 am local time. When I arrived on time at 2:00 pm, I was told my tires were not there. I have to wait for them to get my tires. The work on my car started around 5:50 pm. I had to wait until close to 7:00 pm to get my car back. Horrible experience. Not going to recommend this place to anyone and will never be back again.

Fast, quick service. Carlos was a gem. Very helpful, informative and super customer centric.

I went in for new tires. The man in customer service was very helpful and gave me all my options and also recommended I replace my windshield wipers. I also asked for a guote for new suspension that I will need in the future, which he emailed to me. My new Bridgestone tires look and ride great!

God service

The staff is very nice and helpful.

Call before you go since their business hours are nothing but a sham. They seemed to have confirmed their hours this week on Google, but 3 of the locations were closed on Sunday.

Nice, quick and easy experience for a regular oil change. Cost me around $30. I got my appointment and everything, took them less than an hour to finish. Recommended.

Made an appointment day ahead and called them to find out an estimate on time to repair a flat tire. The rep told me if i dropped the car off at 11 am the car will be ready by 1 pm. Next day i dropped my car off and confirmed the time it would take to repair and was told 1.5-2 hours. Came back at 1pm the car is still in the parking lot and there are 3 cars before me, had to cancel my dentist appointment and decided to wait. The place has no AC and no water, it was 104 F outside. Waited until 3 pm there and the car was still in the parking lot. Asked for my keys back, was given the keys and no apology the rep just kept on doing what she was doing. Wasted 40$ on uber, missed my dental appointment and didnt get my flat repaired. If you time is not valuable then this place is for you.

07/17/2022 Wheel works is closed today. Shortage of staff

Ive visited this location 2 times before to patch my tires, the longest theyve had my car was 2 hours. A tire patch takes approx. 5 minutes, but I drop in without an appointment since I live nearby. Last Tuesday at 9:30am I dropped in and didnt have a great experience. I cant speak to the ability of the technicians, but the lady at the front desk was unproffessional and had zero customer service skills. She seemed angry to be at work and like she was doing me a favor. Either way I brushed it off, and ran some errands. 5 hours later I dropped in and the same lady sat in the garage on her phone scrolling for 2 minutes before she noticed me in the lobby, and Im not exaggerating. I asked how much longer and she said she wasnt sure, maybe 20-40 mins till they got to my car. Then I asked how long to repair and she said she didnt know, it would be done when it was done and she would call me. At this point I was astounded at her response and lack of communication with her team and customers so I asked for my keys back and took it to another shop. They patched my tire in 5 minutes, in and out. Thought Id share my experience so others avoid the hassle.

Took almost 2 hours to finish my oil change and I had an appointment

Sketchy place avoid at all costs

They ripped me off. Avoid this place. Manager is rude as hell and so is the worker (Raul). Cheated me on parts. I will file a complaint on this

They do all the services their technicians are able to do on my vehicles for a reason. Great customer service too!

Been going to this location for several years...at least 7 or 8. Trustworthy, quality service. The staff is always professional and knowledgeable. I never feel hustled. In fact, there have been multiple occasions where they share more affordable options. I briefly tried another shop but quickly returned to this Wheel Works. They dont have much of a waiting area BUT there are a couple of cafes and a Whole Foods within short walking distance where you can grab a beverage or snack and wait. Really appreciate the service here!

Scam, called the first time saying warranty comes with all tires without extra purchase. When I revealed that I bought one recently and that it a Had gone bad, they changed story said my tire doesnt come with warranty. Will not use again. Services

Always solid work and customer service.

ordered winter tires a few months back. just got them switched out again. everything went as expected. will use them again the next time.

The team as able to get our alignment, transmission fluid change, and new tires done in an afternoon, and at a good price. George was very knowledgeable, provided sound advice, and explained what they were going to do clearly. Giese (sp?) was also very helpful and responsive.

I called to check oil change prices and was told I could bring in my own oil and filter and have it changed. I went out and bought the oil and filter and then Wheel Works said they havent used customer parts in years and that they couldnt use my oil or filter to change the oil.

I was treated well

Only store I go for tires

They are very trusted and professional

Very pleased with my experience here today. Only around $50 for my car inspection with oil change and tire rotation. They checked my cabin air filter and said it looked clean- so appreciative when they don t recommend excessive replacements! Would recommend!

George helped me out big time! Thanks George!

Awesome service! I just got my 2nd set of tires here. Get the lifetime road hazard insurance w/ tire tire rotation. Made use of the first 3 times, and I think the tire rotation gave me an extra 10k miles more than I would have gotten otherwise. Secondly, I got tires 1cm wider than stock (so had to adjust to a lower profile ratio). I no longer get curb rash when parallel parking, and my car handles better!

Terrible experience the guy at the front desk is extremely rude

Good deals

Called a day before to set an appointment, showed up on time. Only to have the person behind the desk tell me that my vehicle may to too large to have an alignment done, after I gave my details to the tech over the phone a day ago. Waited for the tech to get back from lunch, then waited another two hours to hear nothing back from the shop, so I walked back only to have them tell me they couldn t help me today and that if I wanted another appointment I d have to give them a call tomorrow. The second worst customer service I ve had from any shop in this county, and a waste of my entire afternoon.

So bad service, front lady

I want to give a thank you to the wonderful people at Wheel Works. I came in with a large bolt/screw in my almost completely flat tire. Since I purchased my tires there, they were able to repair the tire at no cost. I also must give a big shout out to the service advisor Bernadette. She was so friendly and efficient. I always have positive experiences when I come here and I will continue bringing my cars in for any future tire repair.

Excellent customer service

Terrible customer service. First called to inform me that I was not allowed to wait on my vehicle, despite having that option available online. Fine. Then called again stating that they gave away my appointment and I would need to reschedule. Both this location and the Kiely location are terrible. DO NOT RECCOMEND

Good service from entrance to exit

Good people in the back, friendly and helped me with air a few times. They fixed a few flats and same pretty quick. No issues. Will update soon as Im getting tires and lifetime alignment.

Full Covid-19 Compliance

Wheel Works gets 5 stars for several reasons. First I called to alert that I received a flat tire from running over a screw (thanks to all the construction in downtown San Jose), and asked for reference for towing company. They directed me to Pineapple Towing which provided timely, inexpensive and impeccable service. Second, they fixed my flat tire within an hour or so which exceeded my expectations since they said it may not get done until following day. Lastly, although my car was ready to go that afternoon, I had work conflicts until 5pm, same time the shop closed. They waited for me after hours to come get my car. All with courteous and friendly service. I was very pleased with my experience and would go back to them in a heart beat. Thank you!

Ok so not sure how this place works but had appointment at 11am. Came in at 10:45am. It s 1:10pm. Told them I have to be some were so if possible they can finish before 12:30 max 1pm since I m in a rush or I can bring in the following day we re I m not in a rush and they said SURE 2 hours is enough time . just came back from a long walk to find out they just putting my car on the rack. They said they need an hour to an hour and a half and now it s 2.5 hours and still not done. I checked in and the response was I did not know you were waiting. Really? Don t bring your car here unless you can spare 3 to 5 hours.

A flat tire for me is stressful but thanks to the friendly and helpful staff all is better

Thank you for fixing the flat in my run flat tires.

awesome

Awesome manager & Staff

Would give zero stars if I could. They seem congenitally incapable of keeping their word. 10:00 a.m. appointment turned into 3 hours for installation of 4 tires that were in stock. And the manager thought I was being unreasonable. Unbelievable. They promised an hour and a half delivery time and then wanted an additional 45 minutes. No nitrogen available either. Pick someplace else.

Team from the Virginia street store that recently closed transferred here. Much better

This place is good, they give you 70,000 miles on your tires, if something wore out, they can help you withs smile, thats good. I got disappointed today i bring my car in today to change tire and alignment not complete, only tire are done. Its my false, i didnt book appointment, if i did thats, its finish in 1 and half

I went to ORielys next door.

Very disappointed, this is my second time buying new tires here this year (and my last)..takes 4 hours to get new tires even WITH an appointment. People working at front counter ( Margaret) seems care less about customers waiting for too long all worker seems to work in a very slow paced. Im Taking my money somewhere else..

Probably the best run wheel Works. They did a great job

Came in for a battery.

I take the company two Vechicle and two trucks there for oil change and maintenance always good service Margaret good manger

Went in for a simple flat. They put the tire on backwards. Now George wants me to make an appointment to keep the car for at least 3 hours for them to flip it. No consideration for people s time.

Trying to get a price on 4 tires and this lady arguing with me to bring a written quote. No one wants to email it and I am not running around many stores getting printouts. No business with them and I have in the past.

Mike and his team @ Wheel Works are exceptional. Mechanics the way it used to be - with trust, speed and accuracy. I ll be back. Thanks Mike!

Purchased one of their best tires to replace a blown stock factory tire 2 months ago. The work was slow but good.i picked up a nail in the same tire today only to hear the warranty will not cover damages in the side wall where the nail was located..i asked for a discount since i just paid 180 40 days ago and i was given an 8 dollar break...r u kidding me???

Got four new tires and they alerted me to some problems that I wasnt aware of. I liked that they also included a brake and alignment inspection for free.

Super helpful and friendly staff. They went above and beyond when I got new tires there. They actually drove out to where my car was, put a new tire on it (old one was destroyed) so I could drive it back to their shop and get the other three tires put on.

These guys are the worst. Not honest.

Dramatic. I changed the oil filter: 3 weeks later, the new filter broke (!) and spilled oil all over my parking lot during the week-end (Sunday night and Monday morning). Obviously, I went to a different garage to get my oil filter replaced (why trusting this garage to get their mess fixed?...). I went back to complain, and the manager refused to reimburse labor and part due to another recommendation of changing a part, and she said she will contact the HQ. Resultat: DONT EVER GO BACK THERE TO GET YOU CAR FIXED.

Great service & prices. Go to the dealership if you want to get robbed or come to wheel works and get fair prices with good service.

You cannot rely on what they tell you. I called and asked if they could repair a flat tire within 2 hours. The guy I was talking with said yes bring your car. I was there within 8 minutes, but I was told they couldnt do it! Very rude and no apology!

Great shop

Friendly and extremely helpful

Friendly, professional and helpful.

Poor customer service

Went in for a leaking tire, I have AWD so I was dreading having to replace all 4. Will at the service desk was very nice, very helpful, and got the tire patched and taken care of in under an hour, even though I didnt have an appointment. Only $30, much better than the $800 i was expecting for a new set!

I would give 0 stars if I could. Called to see about an oil change. They told me to come in at 10:15am and my car would be ready within 2 hours. Finally around 1pm I headed back because I hadnt heard anything from them and my car was still sitting right where I left it... They hadnt even started on it. The kid at the counter had no idea what he was doing and when I asked for a manager I was informed that there wasnt one on site. I thought 2 hours was a long time to wait for an oil change with an appointment but apparently appointments mean nothing here because my car didnt even get touched

Great service

Great customer service.

Michael and staff were great, and Im happy with my tires.

Great people. I have taken our 3 cars there for years.

Theyre consistently are lazy and dishonest at this particular location. Which is why I drive across town to either the Kiely or the Prospect location who have great service and are honest. This location lied about replacing my tire that was full of nails and under warranty....they left all the nails Im and just reinflated it and told me it was ready to go! Luckily I took a closer look and I was pretty pissed. And it wasnt a mistake. They admitted to not actually changing it because they thought it was ok still and it had over half a dozen nails still in it!!! (Some truck spilled them on the freeway ~_~). They decided not to change my tire AND decided to lie to me about it. Because they wanted to hurry up and finish early for the night. I made them replace it and I was pissed. The time before that they tried to lie to my wife and say she needed new brakes....when I had already done them myself and they had over 70% life left. And were wearing evenly. NEVER trust the shady guys at this location!!!!!!! Take the extra time to goto their Kiely or Prospect locations!!!!

This tire rack is unusually good. I consistently get honest and fair service that I can trust. I have multiple cars, and so appreciate having a place I can trust nearby. For example, they use a torque wrench on the wheel lugs rather than just using the air hammer.

They do nice work,knowledgeable team...

After getting my alignment done here, my car kept pulling left while driving ( This was just going down the street from the location). I took it back, 4 hours later I get a call saying the bushing in the front had broken off. My car was not doing this until I got it aligned there nor did they inform me when I picked up my car. I asked if they did a test drive after the alignment and they said they did and didnt notice it. They didnt take any responsibility and were quick to draw up some estimates to fix the bushes. Why would I continue service here if they do a crap alignment and inspection? Is this how they keep drumming up business? What a joke. One star because they refunded the alignment and Google makes you.

I have called the phone several times they didnt even pick it up

Had 2 front tires put on my old car. The next day I noticed high pitched oscillating screeching. Commonly associated with brake pads that have worn down to the indicator. And the oscillation indicating that the rotors are warped. I took the car back in politely explained the symptoms that I was experiencing. And right off the bat Will the manager started accusing me of accusing him of causing damage to my car. I promise this was not the case. I suspect that my pads are worn down I just wanted to know for sure. I have pads and rotors I have been sitting on for a while waiting to install. So if it turns out that the brake pads were worn. It would not have been a surprise to me nor would it have been a problem for me to replace them both myself. I can tell you that my brake rotors were not warped prior to the tire install. Because I had already planned on replacing my pads and rotors myself it would not have been a huge deal if they warped my rotors. The reason for the one star rating is because when I asked will to just let me know what was going on with the brake inspection and to please make sure that the lug nuts are properly torque. He got super defensive and standoffish telling me that everything is hand torqued and started to become quite intense. I decided to ask for my keys back and stated that I will be taking my car and leaving. I feel that his conduct was unprofessional. And after reading some reviews here this place seems to have a history of not assuming responsibility. I also want to add that Will was trying to feed me bull crap by saying that rotors do not Warp. I called The Bureau of Automotive Repair services you verify his bold statement. It turns out rotors can Warp. And one of the main contributing factors is improper torquing of the lug nuts. So my first and last experience at this location was being lied to and accused of being that guy. I was nothing but nice and polite prior to wills episode. I advise using Firestone over Works. They run a tighter ship there. And less mistakes are made. I forgot to add as insignificant as it is. Will offered me a $10 discount on a set of tires. Which at the time I was grateful for. When it came time for check out I was overcharged $10. Which I did not notice until I got to the parking lot. After I noticed the overcharge I was instructed to call back when will was on the clock. And that he could take care of it. At the time I assumed it was an honest mistake. But after my recent experience I now find myself wondering. Its sad that it is so hard to find honest reputable work in this area. *update. After some research it turns out that rotors cannot warp. They experience lateral run-out. Which is caused by buildup of rust between the Hub and the rotor or by improper torquing of the lug nuts leading to uneven wear. And since my rotors were not removed there should be no variation between the mating surface of the Hub and the rotor. Which only leaves improper torquing of the lug nuts. Which brings me back to my point. I brought the car in because I suspected that the wheel was improperly torqued. This is not the kind of experience anybody should have to expect When taking their car to a professional shop although technically rotors do not Warp as I found out it is a common shorthand phrase to describe lateral run-out. I feel that instead of arguing semantics will should have just offered to take a look and report back the findings as well as making sure the lug nuts wet properly torque to spec.

Id give zero stars if possible for this location. There was an unauthorized charge to my account that I did not do under someone elses name, except it was the same last name and address... just different first name. This was back in November 2016 and they still have not removed the fraud charge. Just give me the run around saying they will take care of it. Well, guess what? They never did. I spoke with the credit card company which instructed me that only the store was able to remove the charge as a misapplied purchase and credit my account. We have called them numerous times and they promise to remove the charge but never do. The person who had it charged to my account drives a Ford Focus. I dont even own a Ford Focus!! Im so angry and tired of waiting on them to remove the charge. Heading there in person to get this resolved and Im not leaving until its removed!! Dont go here or use your Wheel Works credit card here. They are dishonest people.

I went for a free brake inspection and Anthonys customer service was excellent.

They close at 5 even though say 6. And seem to have an issue with getting key parts like filters in. Dont waste your time here

This place is great and staff is awsome, they really do take care of their customers. Thank so much to the people that work there. Wiil definitely return again

Great customer service!

Wheel Works on The Alameda is my go-to place for oil changes and tire issues. I find a newspaper coupon, drop my car off, and wait at the nearby Starbucks. Theyre always friendly and fast, and I dont feel like theyre trying to screw me over with additional things I need fixed on my car.