Wheel Works in San Jose

All of the folks I dealt with were kind and professional. I felt like all of the pricing was fair for my tires, alignment, and axle upgrade. Will definitely be back.

Great customer service! No pushy upsale. Alan and Michelle were both easy to work with. Thank you!

Alan & Charlie are always helpful in the front, as is Michelle, whom I'm just getting to know. They're friendly and sincerely concerned for my vehicles (& me!). Tony in service & magic is awesome. He takes care of everything I ask & more. They all take care to help me understand what's needed for good auto function and help me know if I need to do something in particular to care for my vehicles.

I was searching online for a nearby auto repair shop and I'm glad I was led to this shop located at 2955 S. White Road. My vehicle needs an oil change then, and so I availed of their promotion. The staff handled my car inquiries with grace for I was told that car brake pads, and more, needs to be replaced when I formerly went to the car dealer center. So glad to know that I was able to save cost when I seek a second opinion first. I learned that the car brake pads are still in very good condition and that no replacement should be made. The mechanics suggested I replace the serpentine belts and so I have it changed for an reasonable price. The staff are friendly and sincere. No wonder, customers stay and grow in number. Thank you so much, Mr Allen, Michelle and Angel. Their after service work is great as well. Keep that integrity in you.

I had my lifetime wheel alignment done about a year ago. Went back for the alignment check and asked them to check the tires for a leak (tires were purchased there too). They checked and said everything was good. The tire was still losing air. Went back again a couple of days later, they checked and caught the issue. The tires were good, but the rim/wheel had a crack. They could not fix it but gave me a good referral. Really appreciate the manager's patience and attention to detail in catching the problem and solving the issue. I would definitely recommend this shop.

The best place for wheel alignment and tyres! The staff is incredibly friendly and highly professional. Special thanks to Charlie and Allan for their exceptional service.

On a Saturday wentt o the Alum Rock location. they said they were busy until Monday! suggested i call the King location. called them and they were nothing but accommodating. dropped off the car, fixed the tire and balanced and rotated the tires. super nice staff. would definitely recommend this location

What an experience. Carlos was the first to help me, very friendly and easy to work with, I use a kinda wider tire and had a good idea of which ones I wanted to use and was able to set up an appointment for the next day. I go in for my appointment and everything starts off smooth, working with Charlie and Alex. Wait time wasn’t too bad, and I felt comfortable, something I usually don’t get when I’m dealing with someone else working on my car. I finally see my car come out and after about 20 minutes of sitting and waiting, I decide to go check out my new tires, only to come out to the tech getting the DOT stamp number, and as soon as I look past him at the wheel, I see two finger nail sized chips and immediately point them out to Alex and say “oh looks like a bit of lube or something” and he ignores it, tapping my valve stem and noting that it seems to be leaking, I also heard the hiss so I go back inside to see if we can schedule something to get that fixed. Now this is where the issues start, Charlie handles another customer and then starts looking for the valve stems, comes back 10 minutes later and says “well I don’t know what those ones are but I don’t have them” and at this point I’m a little stumped? He explains he has a wall of 50 different types and can’t find the one so I need to figure it out and bring them in to install. Now, if the tire professional cannot figure out what valve stem it takes (i don’t even know what he was going off of to look for as I do not have stock wheels for my car) how am I supposed to figure it out? I brush it off at this point as I just wanna get going so I can take another look at those two marks now sitting in the back of my mind. I go out to to check and unfortunately, it’s two chips. As well as a ton of hand prints all over my car which is more of an annoyance than anything, but in my opinion, says a lot. Now these aren’t the most expensive wheels in the world (ray grams) but having worked at a tire shop, at this point I’m disappointed. I walk in to see what we can do and they do the whole run around, Tony, what I can assume is their go to guy with the way he walked in, went out to check with me and looked at both sides before touching it himself and as soon as he did his face said it all. He walks inside and grabs Alex, who immediately starts explaining that he had to ”use two tools at the same time to take the wheel off, I’m not gonna say I did it but who knows” I even tell him I’m not there to blame anyone for anything but damaging peoples wheels when you work at a wheel shop is just bad form. I walk inside and wait for Charlie to finish up with his customer, and at this point I’m even at a loss of what can be done. Charlie basically writes me off at that point even exclaiming “why does it always happen to the new customers” and explains that if the tech had seen that before it came in he should have taken a picture of it to make note and he did not. I begin to just express how disappointed I am in the outcome and how I kinda hoped for a smooth process too, and Charlie proceeds to attempt to talk over me and express that he can’t do anything, and at this point I get upset, as I can’t even get a word in without us both raising our voices, he then tells me he’s unable to do anything anyway and I need to contact the manager to do anything about it. After giving me the number, he walks away and I have to ask 3 times for the managers name before I walked out. Now I have a wheel with two chips and they have my money. I’ll update if it comes to any sort of resolution but at this point I’d Recommend going across the street to Skips tires, as I’ve never had an issue with them mounting and dismounting my tires.