Pep Boys in San Jose

I have been a customer of Pep Boys (3780 STEVENS CREEK) for well over 10 years and will continue as long as Alfredo is there. He always ensures everything goes smoothly and personally serviced my vehicle on my recent visit.

Came to get new tires and alignment on my Pathfinder. Not only did I get a good deal, but Tony and Alfredo were a huge help and provided great customer service, even as I picked up my car right before closing. Recommend this location!

I would of made a review on the service and quality. However being on hold for 15 min, hanging up a d cljng back 20 min later, only to be met with hold, not a please hold or even a hello can you hold please. Just a HOLD click.

DO NOT COME HERE. I never wrote any negative review before and this is a first. Came here today for a flat tire. They said it was not repairable (reasons unknown) so I agreed with having the tire replaced instead. When I came to pick up my car the wheel was dirty and scratched up. We showed it to the manager and he said he reviewed the camera and it didn't happen in his shop. But when I asked if we can review the camera with him he refused. They were very dismissive with my concern and were practically putting the blame on me and gaslighting me. I just got this car a few weeks ago and I've been taking care of it and never scratched the wheel. I was very upset but in the end I could not do anything. And lo and behold, while driving back home this warning appeared! They did not even bother correcting the tire pressure. Alfredo the manager said we can have the repair estimated and he can probably give a compensation. We asked if we can have it in writing just so to have a proof so we can at least get compensated but he refused. Please please please do not come here.

This is the worst place to get your car servicing. I came here for battery replacement on 02/14 and the store advisor Tony suggested to get car tyres changed, air and cabin filters also. After everything done the next day 02/15 my car battery had issue again. Now they are saying they haven’t changed the battery and neither refunding the money. On top of it the attitude of Alfredo is not friendly at all. Please refrain from this place if you want peace of mind.

When they said they service any vehicle, they weren't kidding. (Hey owner, that was OBVIOUSLY a joke, if you'd actually pay attention you would have seen that, can you please delete your comment, thank you)

Service / Store manager Alfredo and his team help me keep my old vehicles running in the best condition possible at a reasonable cost so I don't have to buy a new car. That's why I have been a loyal customer of Pep Boys at this location for the the last 30 years!

I had ordered a set of tires during Black Friday and got a great deal. When I called to schedule the install, there was a mix-up with the tire sizing on the day of the appointment. The initial tire check team was not willing to resolve the issue and requested that I re-order the tires at the regular price. I asked to speak to Alfredo, the manager, and after discussing the situation with him, he honored the initial pricing and had my tires installed within a few hours. Alfredo really stepped up and provided excellent service. You will continue to get my business, as well as my family's. Thank you, Alfredo.