America's Tire in San Jose

I had an urgent tyre issue and CARLOS at America’s Tyre went above and beyond to help me. As soon as I explained the situation, he got to work right away and fixed it as quickly as possible. Super friendly and professional. Really appreciate the great service! THANK YOU!

I recently had the pleasure of visiting America’s Tire on Brokaw Street in San Jose, and I couldn't be more impressed with the level of service I received. I had previously purchased and installed four new tires for my Honda Civic at the America’s Tire store in Orange County. However, I was facing an issue with the tire pressure monitor system (TPMS) that kept indicating a problem. After a few attempts to reset it, I decided to stop by the San Jose location to get it checked out. Brad Edwards, the store manager, listened attentively to my concerns and quickly got to work on diagnosing the issue. He discovered that one of the tires was the wrong type, which was causing the TPMS problem. Brad, along with Carlos Rivers, the assistant manager, went above and beyond to replace the incorrect tire with the correct one. Remarkably, they had the issue resolved in under 45 minutes! What truly stood out to me was their professionalism and customer-focused approach. I was expecting either a blame game or perhaps a suggestion to return to the Orange County store, but Brad and Carlos took full responsibility and ensured everything was fixed on the spot without any hassle or extra cost to me. Thanks to their exceptional service, I will definitely be returning to this location in the future. I highly recommend America’s Tire on Brokaw Street for their excellent customer service and expertise. Brad and Carlos are fantastic, and I will be referring all my friends and family to this store!

I came in to get my tires rotated and balanced. I had mentioned that I wanted my rear tires with less tread moved to the front of the vehicle and also I asked them to balance the tires because one of the tires had a piece of foam detach from the inside and this was making my car unstable at high speeds. First of all they didn’t balance my tires at all, they lied to me. Second they did not rotate the tires like I asked them to. They rotated them randomly instead of the ones with more tread moved to the rear like I asked. They basically just wasted a couple hours of my life. I regret coming here. I recommend going somewhere else where they can follow directions and will be honest and work with the customer. I had to go to another tire shop after leaving here. What a waste of time.

Had a screw in my tire and brought it in to get it patched. After checking in they came out to take a look at the tire and took my truck in. Professional level customer survive matched with quick service. The tire patch was a free service but they still didn’t skimp out on a thorough job.

Very busy shop, very good service. I had a 5:30PM reservation to change 4 tires. They completed the job efficiently in 40 minutes despite there were a lot of customers. I requested to keep two front tires, they wrapped in plastic bags for me, which is very thoughtful! But one strange thing is that tire pressure is not right. 30psi on the left 2 tires, and 32psi on the right 2 tires. Please improve on this.

Superb service! One of my tires was losing air faster compared to the other 3. They found that it had a nail and patched it for free. Great staff. Would recommend booking an appointment.

I was introduced to America's Tire by my mechanic 7 years ago when I needed new tires for a Toyota Highlander. Recently one of the Highlander tires received a nail puncture. Though the tires still had tread, we don't drive that much and they were getting old. I discussed the options with Carlos and decided to buy a new set of tires rather than repairing the old one. He gave me an excellent credit for the remaining tread life and the car handles so much better with the new tires. At that time I learned that America's Tire would rotate the tires on our Tesla, which was about due. I brought it in, and it was a service they provided without charge. America's Tires prices are fair, their service personnel are friendly and knowledgeable, and the operation runs efficiently, what more could you ask for? Highly recommended.

If you don't care about scratches on your car go ahead and use their services: their tire work is just fine. Otherwise, AVOID. I took here my brand new car, a 2024 Tesla Model 3 Performance, to install all-season tires I bought on their TireRack website. This shop focuses on quantity: always busy any time any day, they churn through lots of customers. It's on a busy intersection, a tiny messy surface lot with customers lining up cars left and right, constantly clogged up. Often they direct you to park your car awaiting service on the side of a busy road nearby with crap asphalt and potholes. They're also remodeling the office, so nobody can get in except to pay and they you wait under a tent outside. At the shop, Brandon checking me in and took my payment, then Ray supervised the tires installation. I mentioned a few things to Brandon (I inquired a bit about how they lift Teslas, torquing and tire pressure to specs, rims have a staggered setup) but he kept interrupting me with a "Sir, we service Teslas all the time, we know this". I maintained a polite tone, I understand he was busy but if he let me finish those few words hat conversation would have gone faser. Ray was very kind: he complimented me on my new car and gave me his word that his guys would take the best care of my it. When they work on your car, they don't put any plastic seat cover (I put one one proactively on my white seats) and when they finish servicing it they will drive it back to you with hands of greasy black dirt. One thing I appreciate, during service, is them using a manual torquing wrench. When they gave the car back to me, the tires looked okay from an installation standpoint. But, the brand new clean rims were now in extremely dirty, greasy and dusty conditions; no clue how accomplished that (just go power wash them, I got told). Upon deeper inspection at home, I noticed a scratch to a rim plastic insert on a tire, and two scratches on the rim itself on another tire (my car factory rims are damn expensive being fully forged). I emailed customer service and the store manager, Brad, phoned me to take my car in so he could take pictures and submit an insurance claim. He said from now on the store was out of the picture and all communication had to happen between me and the insurance. To my question "do you even have standards of care here especially for nicer cars" he stated "mistakes can happen and do happen to everybody, even if you took your car somewhere else". No trace of an apology, after I left them close to $2,000 between very expensive tires and installation fee. Deflecting away liabilities? I even pointed out how there were Porche in the parking lot in front of us. Who cares, right? I have experienced some vibration from the front left tire after their work, and when I brought it up to Brad as safety concern he acknowledged that it could be concerning, then refused to take a look. Why? Because now there is an active claim in progress. LOL! I pointed out that the claim is for purely COSMETIC reasons, and this concern is on SAFETY. To no avail. Ray who had serviced my car told me for any issues to come back... BUT NOT ONCE I POINT OUT THAT THEY SCRATCHED IT? A claim adjustor from Sedgwick insurance reached out to me soon. THANK GOD I had documentation and pictures of before vs after service as proof. My claim adjustor was great: Sedgwick approved the claim after I sent them a Tesla Body Shop quote to fix the scratches, and they mailed me a check. Fun fact: remember Brad who told me that the store would have no say any further? Sedgwick's initial email stated that "This claim is being disputed by the store". Finally, I went to the body shop this week and they fixed the damages. Fun fact: during my visit at the store, a lady who had her car's tires serviced was driving off the lot in her Porsche. Backing out, she badly scraped the bumper of the car against two red concrete poles. She came out, saw the damage, shrugged her shoulders, and went on with her life. This is the clientele that will enjoy getting their tires serviced here.