Mercedes-Benz of San Jose Service Center in San Jose

Excellent service! Resolved my problems promptly. Excellent job!

Quick service. Appreciate the Uber dropoff and pickup.

This is the 4th time I called while my service advisor was out and I had questions for my services. Each time I was promised someone else or the manager will call me back, and I have never been contacted. I will move my services to Fremont moving forward.

All OK except after taking our serviced car home, the engine warning light came on. Now we have to go back.

amazing work from Joseph Ngo!

Excellent Timely Service

I posted three years ago regarding extended warranty refund. Unfortunately, I m still riding this review. I haven t received any thing regarding warranty refund. Couple of times I heard finance department submitted the request of warranty refund. I really need my money back. I hope they do some special action towards this issue.

Bill has been taking care of my Sprinter maintenance and service since 2012. Always a Pro, Courteous and thinks out of the box, I have a service advisor that I can count on, realiably like sunrise and sunset.

I just serviced my car at Mercedes San Jose location. Service advisor Jose P is great! Everything went well. Car wash not so good. Overall recommend San Jose Mercedes way better than Stevens creek Mercedes!!! No comparison!

great experience all the way around. Ease of making an appointment, work finished on time as promised and updates along the way.

This dealerships service department proved to be exceptionally terrific. I needed new brake rotors and Mark Sleiman was the service advisor. He quoted the price for the work, honored the special coupon pricing, and arranged for the shuttle rides. The work was completed as promised along with a car wash. Mark was extremely easy and straightforward to work with. He made me a satisfied customer and glad that we have a Mercedes vehicle. Well gladly return when the car needs servicing in the future.

This was my first experience with this location of Mercedes. I have had my Mercedes 10 years and have had many dealer /shop experiences. This service center exceeded my expectations on every level. The intake was efficient. Uber arrived 3 minutes later to take me home. I heard from the service tech 3 times in the first day. I was consistently statused and picked my car up at the agreed time. Well done!

Timely and responsive.

I had a nail in my newly purchased GLE 450e tire. The service was willing to squeeze me in. They were really friendly and helpful.

always good service, & never any unnecessary work done-very dependable mechanics. Easy access to the service dept, and as a bonus-car gets the full beauty treatment with a good washing.

Very nice service center, quick service and ontime

Horrible horrible. They do not fix things but break your car

Service team is very supportive , Professional , Honest. Even timing there is very quick. I give kudos to Jose , He supported me to much.

If you have a Sprinter, you will be taken good care of by Bill in this dealership.

What an incredible experience I had with Mercedes Benz of San Jose Service Center. Am so glad I found Jose Plasencia-Arellano, very satisfied with all the work he has done to my car. I highly recommend this shop for all your Mercedes Benz/AMG needs!

This was my second visit and although they were quite busy, the Service Advisor, Chris Hitchcock was welcoming, friendly and explained the entire process and potential wait time. I always appreciate the heads up. The complimentary car wash made my day! Keep up the good work!

San Jose Mercedes-Benz Capitol. Have one of the best customer service in the Bay Area.

Issue with service department at Mercedes Benz of San Jose located at 3000 E Capitol Expressway, San Jose CA 95148. Service experience with service advisor Anthony Lorenzo today was very negative. The sprinter 2500 sat at the service department From 9:30am to 3:00pm without any technician even touching it. The vehicle was brought in for warranty work with a malfunction on the rear sliding step. The service advisor would not return calls after 2.5 hr wait for a status update on the vehicle. Service manager Hannah Welsh said that the appointment is only for the vehicle to be brought in to the service area to stand in line and that the vehicle may not be look at until 1.5 to 2 days later depending on work load. From the customer standpoint, this is very frustrating as it defeats the purpose of having an appointment for the service. I need the vehicle for work. I do believe that Mercedes Benz is a great product and should be backed up by excellent after-sale service! Please contact me to see how I can set up a service appoint where I can have the vehicle looked at on that date.

The dealership and staff were professional and friendly.

My order was to replace the tires with new ones. The replaced tires are of different make. I will never have tires replaced at your place.

My annual service is always fast and easy. They not only serviced the car and even washed it when it was done but the person in the parts dept also replaced my fob battery for free. I even noticed they replaced the windshield wiper blades. Anthony the service agent was very accommodating and made sure i got my car back on time.

On time excellent customer service, courtesy and on time.

I went to this dealership by tow truck to get my tire replaced. My tire was covered under warranty but yet I was told to pay for a charge of $602 without being told what the charges was. I was also not given an invoice either. I kept calling every day to speak with a manager and I was given the run around and being told the manager is unavailable or will call back. I have called throughout the day for 3 weeks. I would not recommend this dealership to get your car fixed or serviced. I have bought many Mercedes from here but will never buy or get my car serviced here again

Love the service I receive at Mercedes of San Jose. Jose is the best

Had my services done here. Jose is the most responsive and also honest mercedes service rep I have come across .it says a lot since I have been driving mercedes for 30+ years

Jose is super nice, friendly, and practical

went for the annual service/maintenance of my car. the engineer was extremely professional. i also requested a loaner which was really helpful. they were able to service my car the same day but gave me an option to pick it up the following day so that gave me more flexibility. overall great experience!

Came to service for a software issue. Software got updated, but did not know what was fixed. After software update, driving is smoother and consuming less battery energy. Hope service could explain what got changed because I did feel differences during driving. Response to pedal is slower. And slow down faster after you release the pedal

Superb Customer Service, Jose processed my car - took car of SBC unit - Had my car back next day. Polite courteous and strong follow through. Never experience such dedication. great job guys:)

I have been going to Mercedes-Benz of San Jose for many years. Jose always provides the best service for passenger cars. Bill always help me with my adventure Sprinter, plus he is very knowledgeable! Thank you

Service advisor Anthony was pleasant and straightforward. The work was completed on the promised schedule. All very professional.

Excellent experience. Used car purchase, 2021 Honda Ridgeline pickup truck. Actual sale was pretty effortless. Aftersale repair of a small windshield problem and I did not notice before purchase was taken care of without cost or delay. I would definitely use these guys again if I become part of the Mercedes buying public.

I have a 2018 GLC300 and purchased prepaid service up to 6yr. Its lower mileage due to the pandemic, just around 48k. When I purchased service, the advisor told me the break pad is included in the last service but actually not when I did it. The battery is low a few weeks after the service, and I choose to use aaa battery since MB battery is double the price. The battery warning sign show up a few weeks later and I bring in, I have to pay $300 to diagnose the issue, and advisor said I need OEM battery, so I agreed to install from MB since I need use the car to drive a friend to somewhere, the same battery warning sign come back in 3 days and I bring the car to MB again, then the advisor told me, that 2 lines for recharging mismatch by aaa, which I highly doubt it, MB technician do the same connections and no prove that aaa did wrong. So the wrong diagnosis make me replace a good battery which totally unnecessary, and I can t return aaa battery since it s actually good. I also doubt how the car could work with wrong battery connection. Does not sound right to me and I doubt if issue may pop up again after some time. The number provided in the response is the number to book appointment, not general manager.

There are lots of problems here but the biggest problem is that there is nobody accountable. You are assigned an associate and left to find them. Nobody can answer questions or is empowered to help me. Its ridiculous and wastes my time.

Anthony and the service crews were a great help to me. All services were described to me in details. Keep up with the awesome customer service. Thank you.

Great experience . They didn t try to upsell anything . Overall very satisfied

Great.

Amazing experience. I gave my car for full detailing and it had a lot of dog hair. When I received the car it was impeccably clean. They also resolved a tire pressure on one of the real vehicles.

I trust MB of San Jose with my Sprinter RV to ensure the vehicle is safe and reliable for my family and dogs.

Customer service was extra special , thank you!!

The service department was excellent. Danny and Christopher were courteous and my car was completed at the time promised. I got text messages updating the status along the way. I previously had my car service at MBZ Stevens Creek, but I will be coming here from now on.

I took my 2021 GLS 580 for 30k service, David was my service advisor, David was very helpful and answered all my questions. Got the service done in timely manner. Thank you service team at MB San Jose. Highly recommend .

Danny was so great! Very knowledgeable!

Jose has provided an excellent service

David T went above and beyond to take care of me and make sure I was informed every step of the way. Made me really feel like he cared about me and my needs!!!

Best Mercedes Benz service in Bay Area. Even though I live very close to another Mercedes service I always drive to Mercedes Benz of San Jose. Especially warranty work claims covered easily and they dont blame users like other dealers. Communication is also good. Clean environment, nice employees.

Like always, Bill B does a great job with service.

Very long wait to check in your vehicle. They promised to wash car and even though I left it for 5 hours no car was

I ve had a handful of experiences with the service department at this location. Each has been above and beyond my expectations. The summary video I get sent from the technician while videoing my vehicle is a huge bonus. They show me the areas they ve reviewed and highlight any concerns, where applicable. When the situation changes and they need my car longer, they worked with me on providing a loaner car which life a lot easier. They are a very professional team and pleasant to work with. It s clear to see their culture is very customer centered.

How great is San Jose Mercedes and service writer Bill Beller? So great that I get my Sprinter serviced there even though I live in Montana.

The service I received from the MB dealership of SJ from David Truong and his team was nothing short of exceptional. The staff was professional, knowledgeable, and friendly. They went out of their way to accommodate me and kept me updated with real time information. Due to my busy schedule they even delivered my vehicle to my house once all services were completed. Thank you MB and David for the outstanding service. They have made me a loyal customer, no question this will be the only MB dealership I will go to. They embody the MB luxury name.

Excellent service from all team members at this Mercedes location. Knowledgeable and friendly staff.

It s a great dealership! They have always done fantastic work on my car, never pushy to extra work that I didn t come in for! Very professional and explained everything in detail so I could understand! Highly recommend!

Service agent Anthony was very informative and made my service pretty fast. He made sure to update me as needed and went into details so I understood the service

This 1 STAR was for the cashier department. Cashier was a joke. The cashier lady does not know what she was doing when I go there to pay $1700 for the services. But thank you for my services advisor, David Truong and Lyndon are the BEST, they are extremely helpful and professional. 5 Stars for service advisors.

Anthony (Service Advisor) is always prompt and courteous the moment I arrive. Keeps me updated on the progress of my vehicle during my service appointment. The staff are always very helpful and friendly.

Great dealership with an excellent service advisor.

This is for a van service, which is a whole different team from the automotive service team. Bill, the van service advisor is Great. Youll be in good hands. The store itself (including restrooms) is spotlessly clean. What disappointed me this visit is that much of the outdoor seating has disappeared. Because the service advisors fully engage with each customer, occasionally one has to wait for the previous customer to finish their checklist for their service appointment. Unfortunately the nice benches where customers could wait their turn have been disappeared. One can stand, leaning against the wall. Or interrupt to announce ones presence and discuss where to wait. Note to management: not everyone wants to sit indoors listening to other customers chat on the phone, be irritated by the always on tv, and during cold and flu season share, cooties with all the other customers. Comfortable, sheltered outdoor seating is part of a welcoming dealership here in our mild California climate.

Absolutely the best service I have received at a dealership! Competent and knowledgeable staff. Hassle free experience.

Great customer service

Updated me with pictures of my car and called multiple times with updates

Excellent service. All done & more than I asked. Thank you Bill for your attention to detail.

Great location for Mercedes Car services. All issues were addressed and resolved very quickly. Fast turnaround. Definitely recommend.

David is very nice to customers, and was able to answer correctly my concerns.

Let me tell you guys, Anthony Lorenzo is the man ! I would definitely recommend you guys asking for him when you guys go to try to do any type of service to your MB. Anthony went above & beyond to make sure I was satisfied with the work I was getting done to my car. He greeted me with a smile at all times checked on me constantly. I cannot emphasize enough how he is at what he does. -One happy customer

Mercedes-Benz of San Jose always give excellent service!!

The Mercedes Benz dealership delivered what was promised and in a quick turn around time. Their customer service was outstanding!

This was my first time at Mercedes in San Jose off Capital. I have never had such a great experience purchasing a car. The staff was very knowledgeable, and super friendly. I definitely recommend coming here. Even after the purchase, staff was still checking in. Seeing if they could help with anything.

Great, courteous service

Excellent from drop off to completion and pick up

Great service just too expensive for regular oil & filter change

Mr. Danny Salinas always goes above and beyond to examine our vehicle needs despite the basic service appointment scheduled. For example, on our last service he determined our rear 2 tires were worn past the point of safety. Our service representative is a valuable asset to MBZ Inc. overall. We have driven MBZ models for the past 40 years and dealt with many good service advisors. Moreover we are a busy couple and often don t have time to complete surveys. Since we plan to continue buying and driving MBZ models we feel it s appropriate to provide feedback on behalf of the manufacturer and their staffing. We freely rate Mr. Salinas on a scale of 1 to 10, a 10 . Because of his technical knowledge and friendly customer service manner, even when the company is extremely busy! Thank you for an opportunity to contribute our observations.

Great customer service, they always follow up to make sure no questions were left out.

Great place to get my van worked on locally. They all seam generally happy and eager to get me in, the work done right, and back out in a timely manner. Much better than the Lamessa who sold it to me.

Very good service experience.

Great service!

It was my first time dropping off my car for a maintenance service at MB San Jose Service Center. Danny communicated the progress to me very clearly and kept me informed every step. Also, they provided me with a loaner car as per my reservation. The service was done on the same day and my car was available to pick up by the end of the day. Overall, I am very happy with their professionalism and efficiency demonstrated by MB San Jose. I will definitely come back!

These guys are simply amazing. Great friendly service with a smile...simply doesnt happen anymore but a few great places like this...thanks Daniel for all your help ...

We asked MBSJ to fix two problems on our Sprinter van: (1) a malfunctioning automatic windshield wiper (2) driver side airbag light was on For (1), the technician checked sensors and sprayed water on the windshield but he couldn t replicate the problem. Cost of non diagnosis: $300.00 For (2), the technician, found a severed wire in the seat belt receptacle. Cost of diagnosis: $300.00. Cost of repair: $395.00 + tax I asked the service manager to reduce the diagnostic fees as (1) was not solved (2) required a quick look. He responded he couldn t as he was following MB orders Diagnostic costs and service manager s response were way out of line.

We had window issues on a raining day. Chris and the Service crew was able to fix the issue. My wife and I are very grateful. Thank You. Nice coffee machine.

David Truong is the best service advisor I have ever worked with. He keeps me up to date, honest and extremely accommodating. His friendliness, attitude and attention to detail are great. ALWAYS a great experience!

Professional service, competent mechanics and staff, appointment and work scheduled in a timely fashion with an easy to find and spacious location.

Nice waiting lounge and super friendly staffs. The service waiting time is quite long around three hours and the quality of coffee bean selection requires a lot of attention for improvement.

Had a very good experience with Joshua and the Sprinter team. We are on a road trip and they fit us in the next day, diagnosed and fixed the issue the same day, kept us up to date with what was going on, fair and upfront about pricing, and permanently fixed the issue. Thanks, Joshua!

Ask for Jose. Best service advisor ever!

Josh is a great guy BUT the service has been a nightmare. They are sloppy and do not answer calls easily, try to over charge, did a horrible job on my emissions recall, having problems since.

Surprisingly little knowledge of EVs

Great service

when I called service advisor he schedule me right away.

David Truong is an exceptional service advisor, deeply committed to customer satisfaction. With a strong customer focus, David ensures all tasks are completed accurately, going above and beyond to ensure the customer s needs are met.

Great services

Service advisor made me feel stupid I had to go to Ford to pick up parts and I saw oil on the ground I popped the hood and found oil all over overfilled the power steering pump left one of the clamps bouncing around on the oil cooler line and left oil all over in the subframe rail I came back and the service manager didnt even come out and talk to me the mechanics came out and took care of it did a good job

Danny Salinas and the whole crew are the best.

We have a great service advisor David! He always goes up and beyond for us. He explains everything and answers my questions. I can text message my questions and he usually answers pretty quickly and if he doesnt know the answer he will do some digging and come back with the answers. I enjoy speaking with him. He is very knowledgeable and very friendly. Thanks for the great customer service. Smiles, Trish:)

Was happy with prompt service, and the best customer service

Its been a delight getting my vehicle serviced here, Jose always provided honest suggestions on the services required, always followed up within promised timeframe to deliver the vehicle. Service center is neatly maintained with good waiting area.

I gave 5 stars for their best service, especially for my supervisor David Truong. really appreciated that they take care of my safety for driving the car. thank you David!

Good service center, accommodates last minute service requests. Staff is nice and courteous. Service advisors are knowledgeable.

Anthony Lorenzo exceptional customer service goes above an beyond keeps you in the loop with your vehicle at all times great service provider at capitol expressway location

Thx for great service . After service Mr Scott , Manager customer Service ,also called me on my cell to find if everything has been taken care.

Expedited the problem with my Mercedes C63 so far all is well always professional at Mercedes on Tully rd.

Great service, the parts were installed and I was on my way in under two hours.

I can always count on Mercedes Benz of San Jose for maintenance of my 500 SL, grateful for a courtesy vehicle, and my car is returned clean and shiny! Service Manager Jose Placencia Arella always provides most excellent Customer Service! Life is too short not to drive a Mercedes Benz!

Remarkable customer service

Prompt and efficient coordination and communication for receiving and delivering my vehicle

I had a fantastic experience at this store. The staff were professional, accompanying me for test drives and providing detailed introductions to the cars. They diligently searched for the model I was interested in, offered competitive prices, and patiently guided me through the process. Its truly a trustworthy brand, and I highly recommend it.

My Mercedes sprinter van had to be towed in to Mercedes of San Jose after leaving me stranded in the central Valley. While it took several days to diagnose the problem, I appreciate the consideration given to be by the service manager, Bill Beller.

The service at this place is excellent, especially the service advisor, Christopher Hitchcock, who is very helpful. Thank you

Love my GLC 300. Kal Siddiqui is a genuine salesman. Choch and Ted are helpful managers. Danny handled the financial checkout with smooth expediency.

The overall experience was a bit frustrating with lack of communication with the finance manager and sales rep. However, the GM was able to assist when needed and I was able to get my processings done in a timely manner.

Work was not completed. Part was left off

This is the best Mercedes dealership in the Bay Area. They have a human and customer-centric approach to business. I bought my Mercedes from the Stevens Creek dealership which is also Auto Nation and I had a string of horrendous experiences with them throughout the buying process, later with financing and then a year later with prepaid service and alignment. After that I decided to try another dealership for my service needs and approached Mercedes Benz of San Jose and have been with them ever since. My service advisor Jose, is polite, understanding, very knowledgeable, honest and will always go above and beyond for his customers. Thank you Jose and Mercedes Benz of San Jose for restoring my confidence in Auto Nation and in Mercedes dealerships.

Amazing Service and exceptional communication from the service staff. Ive been servicing my car there for almost 4 years now and each time Ive dropped my car off, the Mercedes Service team of San Jose has serviced my car to look and feel like new every single time. I will continue to service my car there and will purchase my vehicles from them and only them moving forward!

This service center very good, very satisfied with the service attitude,enthusiasm and patiece,I will come again. Thanks

Getting help by advisor David was great ! Very professional and helpful while getting my vehicle serviced ! Will be coming back

Danny was super helpful and amazing to work with. It was easy to drop of my car and extremely quick to pick up. Far exceeded my expectations of how quick a service can be done. Amazing!!!!

My service advisor Chris is great! Knowledgeable, prompt, helpful, patience, professional. Much appreciated

Great service and was easy to make an appointment

Great service. My advisor (David N.) was great at recommending the most urgent items to fix immediately to avoid car issues in the future. I will ask for David next time I bring the car for service, he is great at what he does.

My service advisor, Jose, was very helpful and friendly. They turned my car around promptly, and did everything to make my day convenient. I will use MBZ of SJ again!

Mercedes-Benz San Jose service was outstanding: Fast, extremely detail-oriented and highly competent. They provided great feedback on my car - and its not even a Mercedes (I took in an Alfa Romeo). The whole operation is spotless and professional. An extra bonus is the fantastic waiting area - it really takes the sting out of waiting on site for service. For those (like me) who just lost their Alfa-Maserati dealership + service on Stevens Creek: key personnel were scooped up by Mercedes San Jose, and the new location and facilities allows them continue to work on the Italians. The service seems like it will be even better. Thank you!!

Thank you to MB San Jose and my service advisor Anthony for making the process of maintenance as easy as possible. Best service experience in the Bay Area so I will come back here exclusively for all my repairs and inquiries.

Appointment making was a little messy. There appeared to be no clear communication internally and changed my appointment time with a different service agent. I had to make a call to reschedule. Other than that, the service was performed well.

Great communication and great customer service!

Take career my car very well same day

Back trunk car jack and tools was disappear after fixing check engine light which is air-conditioning broke down and got replaced. Take me at least 2 weeks to hunting them for the response!! There response is no one touch my trunk they just fix the air conditioning at the front!? Than after I dropped off my car to them who else unhook my car net and took all my stuffs out from the hidden area?? FYI, record wut u have inside ur car b4!! Otherwise they r not responsible!!!

DO NOT WASTE YOUR TIME AND MONEY HERE. They have plenty of appointments slots online, even same day. While other dealers are fully booked for the month. Do you know why? Because THEY DONT GIVE A **** ABOUT YOUR APPOINTMENT! I arrived early for my appointment but still waited for half an hour. Wasted my precious time here.

The staff is courteous and helpful. But service times are longer than normal. Took my car for 10K service. It took 4 hours. I waited at the lounge area. The waiting area is good.

Dont waste your time and money here. Their regular wait time is more than 1 hour. Not to start the service on my car, but to talk to a service supervisor. Maintenance services are priced ridiculously high.

Ridiculous price for regular service

Service is best in town.

They do great work

Okay, average Mercedes Benz dealership

We went to look at cars. No one bothered to come help us at all

Why wait longer and pay more for identical service. Needed annual maintenance. They were unable to meet their valet commitments. They were 40% more for the same service from a identical dealer 15 miles away.

Very good service and parts dept.

Worse customer service from the financial department. I can t believe that I can t get answers from the general office and finance office. I ve been waiting for the car registration for the past 3 months. DMV will not process it because MB handy done their part. It got to the point that I have received a fine for not having my 2022 plates. Don t waist your time and money dealing with this dealer.

Outstanding service. Service Advisor was professional and helpful. The tech did a great job. San Jose is lucky to have Scott Fuller as the Service Manager Respectfully David Jacobs

Worst buying experience. Made an appointment to visit this place, still the sales talked with me for 5 mins and left us with no one around for 30 mins. The sales was not aware of features of the car but kept telling us to make a deposit ASAP.

Great sales experience from Joe Ngo! He sold the vehicle at the previously agreed price. I will definitely buy another vehicle from him. I didnt give the dealer 5 stars because the finance department is very dysfunctional due to being part of AutoNation. Im still waiting for a refund from their finance department for the cancelation of an extended warranty and prepaid maintenance after 3 months. No one seems to know where the money is at AutoNation...

I had an amazing experience purchasing my car through these people. Antonios was helpful, knowledgeable and an all-around great person! He wasnt fake or pushy, and I was surprised he even remembered me too days later after I went home to think about it. I had been shopping for a car for 3 months and the last dealership I went to didnt even acknowledge me or try to work with me on a sale and literally called me a liar. It was the craziest car experience I had ever had. So meeting with Antonia, he was a breath of fresh air and my husband and I really enjoyed going there. We would go back in a heartbeat. Thank you guys for being real, and legit!!

Same

A bit disappointed with the customer service I got. Definitely not what I expected with Mercedes Benz...

So disappointed with the customer service that Danny Salinas provided, he couldn t even provide me the paperwork for the service that was performed on my car. The car I bought was brand new and was sold to me with a factory defect, the safety team and the salesperson who sold me my car aren t doing their job correctly inspecting the vehicles when they first arrive in their dealership, thus putting their customers safety at risk.

Great customer service friendly staff talk to Jose hell take care of you

My service agent was Alex and he was very courteous and did a fantastic job in guiding me through. Even though my car was multiple years old, it had very low miles on it so he also suggested some modifications in the list of services that are usually performed in Service A.

Nice dealership with good service

schedule at 11am and i wait for an hour for no service

Had a great experience working with Rodney. He was professional and detailed. I would recommend him to anyone who has an issue and needs qualified service advisor.

Their coffee is the best. Every time come here for service, we always like to walk around , enjoying seeing new models. Staff here are super nice.

I own two Mercedes and trust MZB of San Jose to be fair and provide quality service

Great group of people

Excellent service! The staff was very professional and knowledgeable. Also, the services was quick.

I brought my car to this service center for the first prepaid maintenance after one year as they have scheduled. The car was driven 9K approximately. They did the maintenance but didnt check my tires while I assumed that they did and everything is okay. 3 months later I got a flat rear tire and took it to another Mercedes dealership for fixing. They checked all tires in front of me and told me that front 2 tires are worn out and need to be changed (I saw it myself, so they didnt lie). I had 10K on the car back then. There is a chance that my tires were replaced with old ones during my first service because I mostly drive in traffic and in these conditions 10K is too low mileage to wear tires off. I am not accusing them though, as I have no proof. However, they didnt check my tires and didnt tell me that they are due soon and they set up my next appointment one year later. If I didnt have the flat tire I wouldnt know that my front tires are worn out and I would endanger my life. Also they didnt tell me that rotation is not covered by prepaid maintenance and I should do it myself. Very disappointed. My manager was Ramsin.I spoke with manager and his boss expecting to get at least some discount for changing the tires, but no luck.

Money pit

Service department was so so bad, I call them ask for some service , she didn t help me then hang up on me . Very bad