Capitol Mazda Service Center in San Jose

Friendly and fast

Very good friendly service Love the free loaner car

They where on time in doing the work and the waiting room was good.

Gave me a loaner car so I could still get to work. Because spending the morning at the dealership was not what I was planning to do. Car was ready for pick up by my lunch time so it all worked out

Great service by James. He was great. He even got me a loaner car so I could run some errands. I definitely will recommend him and capitol Mazda service center to my friends.

Quality work with great services. Thank you

Very friendly, thorough, and upfront about pricing. They even provide videos of the servicing/inspection. Melissa was fantastic.

Great customer service.

Friendly, Great customer service, 10 out of 10!

Great! Dennis McConnnell has been my personal service advisor for the past 3 years. He is great. Dennis did not pressure me into additional items the Dealer deemed necessary. In fact, Dennis, as usual, was honest with me. Overall, very happy with this and all past experiences and will return for my next oil change. Please note Dennis is on speed dial just in case I need any type of service.

Waiting room is appearing nice and clean

Service was great. They did all the necessary checks and had everything ready on time

One of your Adviser didnt follow protocol. Not just skip one car, skipped two cars.

Good maintenance service

The service staff is very attentive and cute, very good

Helpful, on time, when they could not hear the sound they waited while I came back. We went on the test drive together and they had fixed it while trouble shooting. If I heard the mystery sound again whin a couple of they would continue trouble shooting at no additional charge.

Verrygood

Very good service & efficient. Clean facility.

To expensive Also they seem to add things not needed by them like windshield wiper and wiper fluid and hole 100 dollars more . All we wanted was simple basic oil change 300bucks ...no more....

Upcharged on everything. Would have saved lots of money taking it somewhere and will consider doing so in the future. Spent 7 hours waiting. I realize I got a lot done and am less bothered by the wait as I am with the price.

The service at Capitol Mazda is excellent. Checking in quick and the communication is great! I usually sit and wait and it ls a comfortable clean waiting area and the wait time is very minimal.

Since I have purchased my Mazda in 2017, I have gone to the service dept for all my maintenance. My most recent visit I worked with Jamie. She was kind and easy to communicate with.

Great service!!

I recently went to get an oil change and other maintenance done. Jamie was so kind in helping me out. It was my first time. The work got done quickly and it was a super easy process.

All of the staff at the service center are amazing. I ve interacted with most of them throughout my time taking my car in for service. They are polite, helpful, and knowledgeable.

Fantastic customer service

The service was great. They gave a loaner car and washed my car. Alfred did a good job. Thank you

Very good experience. Clear information with fast service. My rep was awesome. Super professional and informative.

Thank you was great

About Jeff Lillibridge. I got a recall on my vehicle, and I knew that once I bring it in to the dealership the only person I need to see is Jeff Lillibridge. Once I make the appointment and give him my vehicle I do not need to worry about the work, to be completed. Jeff and the service team make it easy to leave or wait for the completion of the work on my vehicle. Jeff keeps me informed or all aspects of work completed or may need to be completed in the future. With Jeff Im not just a customer, Im treated as a friend, always greets me is a warm friendly manner, Time is very important to all of us. With Jeff I need not worry about the work being completed by his service crew. The service, work, professionalism, knowledge, friendliness are what makes this dealerships Service department so Great. Ohh I been with Mazda for many years.

James helped me with my service appointment and will definitely ask for him next time

I got a printout detailing things my car needs done as well as a heads up on recommended services. James and the staff were extremely thorough and helpful and kind!

The service was excellent!! They were always in contact with me, letting me know the process of my car!! Thank you very much and % recommended

Jose didn t effectively tell me about my belt cracked and can stop my car any second dangerous to drive also Dennis skipped me when I went back to take my car in to get the belt replaced. I said hi to Jose he ignored me. Customer service should be better. Ivan great customer service hes the manager

Dennis was so helpful with my car service. 10/10!

Excellent service. They were able to squeeze me in and took care of all my concerns. Friendly and amazing team

Excellent service and very friendly and helpful staff!

Melissa was super helpful. She answered all my questions. However, I am disappointed that Mazda is now charging for using a credit card to pay. Also, I think they should have one service option, not 3. I feel like you are nickel and dining the customer for every little thing.

Great and expedient service. Came in with a wiring and software issue, the team was able to quickly diagnose the problem, apply the fix and ensure everything was working before I left.

Very professional and responsive to all questions. Pleasant.

Excellent service and communication!

The staff were courteous and punctual.

Dennis was wonderful, they always take good care of me!

Capitol Mazda has excellent service people. All with great attitudes. Love Jamie. Goes above and beyond.

My experience at Capitol Mazda Service Center was very good. I have a th ird-party warrantee for my car, and the service rep spent significant time with the warrantee company to get my repair approved. The service itself was performed flawlessly, and in less time than estimated.

Jamie was very helpful. Whole service experience was efficient and the team figured out the issue, ordered a special part and got the car ready within 2 business days. Thank you.

My recent oil change today went on smoothly and quickly. Dennis was professional and friendly. Ive always received great service at this location and Dennis was very helpful and efficient from my last visit, my experience was excellent too. I brought my car not only for my regular car maintenance and everything was checked out and I was informed with a few minor details need to be replace but with my permission of course. My car was run through carwash as I requested free of charge. Thank goodness for Dennis he was able to get everything done right and fast. He was able to give my the exact time allotted for wait time. Hope and looking forward to have Dennis help again on my next maintenance. Jane S

Jamie was very professional and courteous, she was very communicative and even recognized me during pickup the following day, even tho she wasnt the worker attending me. Of course, dealers tend to charge more than the independent shops and suggest additional repairs that need to be done. However, they werent pushy when I said no to the additional services. That said, I definitely over-paid for a brake job, but the local shop didnt align with my schedule and now I know what else needs to be done. Its located very close to the VTA light rail; even though I live in Mountain View, it was cheaper for me to come here and take the train than it was to visit the Stevens Creek location and Uber home.

This was our first service with Capitol Mazda. We are as impressed with the service department as we are with the sales staff! Good people and quality work.

Great service!

Thank you for informing me about the recall on CMU on my cx 30.. I had one question why when I am backing up turning my steering wheel it making ticking noise..I called the dealer to where I buy this vehicle.. bumper to bumper warranty.. he said about the ticking noise its not percent covered because if theres something thats it happens to have a debris like a stone warranty was not covered....any one had this problem on a 2024 cx 30 model same problem but Mazda refused to cover the warranties...

My first reaction was that the waiting room was terrible. Then I read later that they were remodeling. I wish I knew it at the time. I was missing Toyota I went for a walk while my car was still being looked at. Mazda has a nice inventory of cars. I had my car back less than 2 hours and washed. Everything went Ok

Capitol Mazda is always a pleasant service experience, they process you fast, the place is comfortable to wait, you get knowledgable suggestions without being pushed too hard to upsell. The standard service is fast and smooth. I miss the popcorn machine due to CoVid.

Honestly . Since I am out of warranty, I just wish they would have told me my options. I feel like I was taken advantage of a little bit for my 75K service. As a teacher i already don t make a lot and then to say I have to pick one of the 3 very expensive options, just was a lot. I had already replaced things on my own and then to deal with this was just too much.

DGDG Capitol Mazda Service is the Best. Everyone is so nice and knowledgeable! I always recommend buying a Mazda and buying it and getting the service here! Thank you Team Capitol Mazda Service!

Just want say thank you to Capitol Mazda and my service advisor Dennis who went above and beyond to get my car back to me in a timely and professional manner. Car is back to driving like nothing happened.

Very excellent customer service

Great service and even sent a video of the inspection!

Very concerned and helpful service peopl! Wanted to do just what was needed and saved me money!

I have been using the service department for all service and repair work on my Mazda. I appreciate attention to detail, full circle inspection at every visit and great quality of service.

Constantly kept checking in with updates.

Great people and great service. They have the capacity to serve lots of people quickly. But they need more waiting room space,

Professional, quick work. Detailed info on current wear status from included inspection is very valuable.

Good service this time

Very good customer service and work that was performed

I was notified in a timely manner . Communication was good with quick reponses

Just wanted to let you know that Dennis did a great job of keeping me informed about the status of my car. The car had to be kept overnight waiting for a part. I told him that I can only pick it up the next morning by 930am. He made sure that the part was in and informed the mechanic to work on and install the part so that the car was ready by that time. Every text I sent him, he quickly responded. Dennis went above and beyond to make sure that I was taken care of.

Great service. My car was done earlier than expected.

Every time I schedule service I get a welcome greeting and quick customer service. Staff are courteous and they keep me updated on my CX-5

The service team greeted me as soon as I pulled up. They quickly photographed the car and got me signed in. The car was finished sooner than expected and freshly washed. Picking up the car was quick and everyone was friendly and courteous.

I am very happy with the services. I can recommend Capitol Mazda Service Center as an excellent one

Eugenia was a wonderful communicator and she was super helpful in answering questions and responding to any requests/direction on maintenance.

Everyone Ive dealt with in the service department has been very pleasant and helpful.

Dennis was very helpful and honest, great to work with

Easy maintenance visit at capitol mazda

I took my Miata in for a recall and service and everyone was nice and efficient. I got a loner car which was very nice, and at no point did I have to wait around for anything.

Had a 10am appointment and they approached me as I was putring my car in park. Amazingly FAST and rental car process was easy enough I didn t even sign the papers at the counter!! I ve been a Mazda customer since 2021 and the experience has been beyond amazing since we ve drove off the lot . Thank you Mazda team on Capitol! Keep up the amazing work!!! I always recommend to our family and friends!!

Great communication and great to work with.

Good service.

Great service. Timely and thorough.

Excellent service and follow up. Video updates are very helpful, as is staff overall

Excellent services

Captial Mazda had great customer service every time I come to get my car serviced. Melissa did a great job keeping me updated on car.

These folks take care of my 2020 Mx-5 RF. Trustworthy, clear and timely communication. Flexible with loaner vehicle. Cannot find one thing to complain about.

I am extremely disappointed. They did not honor the battery warranty because of a dashcam and a few LED lights installed on my grill. On top of that they charged 300$ for telling me that. Im an engineer and I know that these low power devices should not affect the battery life so much. I intend not to come to this dealership ever.

Capitol Mazda is always a pleasure to deal with. They are very friendly, professional and efficient. A special shout out to Eugenia who kept us informed about progress and was nice to work with.

Dennis was very nice and professional and honest with me I would recommend his service to other customers

Great service in a timely manner.

Everything was handled professionally I was very pleased

I was taken care of promptly. Service agent kept me informed of repair progress.

Exactly Service!

Had a great experience at Capital Mazda. I have been bringing my car here ever since I bought it in 2017 and have always been happy. This time I had Eugenia as my service writer, and she was incredible! She understood my needs and worked hard to help me get what I needed done for my car. I will continue to return to Capital Mazda as they care about their customers.

The best customer service, always friendly, quick and efficient, great waiting area and great service.

Melissa was amazing great service Thank you

I went for a quick oil change, Eugenia (service advisor) was really nice, but the actual service was a fail, the service mechanic did not secure the oil dipstick and oil splattered all over my engine

Great service. I opted for the 125k check, but when. Arrived my advisor told me it wasnt necessary since I drove very minimal miles. Came in earlier in the year and barely placed miles on the vehicle. They recommended an oil change and just tire rotation.

Fast service, work explained.

Great service as always. Advisor went above and beyond to get my car done on time.

I had a disturbing conversation with the service manager, Dennis today. This is for my friends 2020 Mazda 3 hatchback. The charging system isnt outputting the proper amps and its slowly draining the new Platinum series AGM battery. Dennis said they tested it with the engine running and the battery failed the load test. I asked him if he tested the amperage output of the alternator (should be 130 amps). He said that he didnt need to. I politely asked him to top off the battery and load test it without being connected to the vehicle. He refused and insulted me stating that this is a test run 20 years ago, not one that is needed on modern cars. Voltage is 13.9V charging. Resting voltage of the battery is now 12.36V, down from 12.6V when it was placed in the vehicle last week indicating that the alternator isnt outputting sufficient amps causing it to fail their running load test. Then he said that the warning lamp would come on if there were a problem. The warning lamp wont trigger until voltage drops below 12V. That proves hes an idiot. A slightly slipping serpentine belt can reduce alternator output. James wouldnt listen to logic or treat me with any respect. I worked in the automotive industry for Nissan Motor Manufacturing and have raced and built high performance cars for 25 years. I understand electronics and batteries, yet he thought he knew more and was a complete ASSHOLE!

Eugenia handled my service appointment with professionalism and efficiently dealt with any questions and administration issues!

I brought my mx5 Miata for an airbag recall. Service took about 90 minutes, as expected. I was recommended to change the air filter. The dealer charged $45 labor fee for 1 minute of work and $45 for a $15 air filter. I would not come here for any repairs. Plus, they charge 3% fee for using credit cards.

Great customer service!

Dennis, the representative for the service center was fantastic to work with. He was straightforward, called me with updates & was clear of the expectations and the timeline. He was also able to get me a loaner to use over the weekend as the part I needed was delayed. Great service and professional.

At my previous visit, the technicians were unable to find or recreate the problem with the video screen I described. I mentioned to Eugenia, who was helping me that day, that the issue was still present and seemed to be worse when it was hot outside. She said she would have it looked at it again, and if they couldn t see or recreate the issue, there was a replacement kit. The kid had a $100 deductible but spoke with her manager to get the $100 deductible waived as the previous visit had been when the screen was under warranty. Very much appreciated that being a retiree on fixed income!

I was greeted by Dennis. He let me know that he was gonna take some pictures of my CX-5. He asked me what the mileage was and brought me inside to record the transaction. Dennis was very polite and explained to me the services that my car would get. He also reminded me that this was a prepaid service. My car was ready at the time promised. All personnel were prompt and polite. My car was in good hands. I loved the service I got

Super quick (my service done was ahead of the schedule), super awesome staff - friendly and fun and great amenities at the service center - my 50 minutes of waiting were a breeze with the nice quiet room, free coffee and WiFi. And I was really amazed that I was receiving updates on my car as the work progressed - the video of walkaround checkup from under the car was amazing. This was an extra drive for me (there is a closer Mazda dealer to my home) but this was definitely worth the drive! This was my very first visit to Capitol Mazda for service after buying an MX-5 from them and so far both buying and servicing experience has been great!

Everything was smooth and I received my car earlier than the date they gave me

Great service facility for your Mazda but can be very busy so make a reservation first.

Very helpful and polite staff!

Friendly staff, quick turnaround for service

Capitol Mazda stepped up to the plate with a tricky repair under extended warranty and delivered! They also provided a loaner car!!!!

They were very clear in communicating the details of the service, and were cordial and made me feel very comfortable. There was also a comfortable location to sit and work as well.

Fast service . Very service oriented

Great service

Melissa worked with me very well. Ten out of ten service!

My new car first service was completed at this dealer. It was easy to schedule and appointment and I was immediately met by a service team member the moment I arrived. My service was completed quickly and they did a great job.

Eugenia was so helpful!

Maintenance duration was good. But sterling has some vibrations after replacing all tires. no video for this time.

The service was tedious and time consuming. But it was dine with great efficiency!

They did everything I asked and a good service for my cars 15K miles appointment.

Quick & professional. Providing informed work and details about my car maintenance I requested online for the appointment. Aftermath work and video by the mechanic makes it must have to come back to until Mileage reaches past the coverage. Then the decision is yours to go to a personal mechanic thats certified or return to the dealership mechanic

Great service, very nice service manager.

Amazing customer service. Did my regular service and a tire replacement for my mazda. They gave me a loaner too for the day. Highly recommend capitol mazda for your service needs.

Thank you for taking care of my cars service agreement. However, in the future, before returning my car please be sure that the clock is set correctly and that CarPlay works (this is the 2nd time it happened). Unfortunately, we had to reset it ourselves. Thank you.

I am never disappointed about the level of customer service and general experience I have at Capitol Mazda. Super efficient, I never feel like I am just sitting around waiting for my car to get looked at. Scheduling is easy, and everyone (from the scheduling desk person to the mechanics) are lovely. This time, my service manager went above and beyond to help me look at my key fob for a different Mazda than the one I brought in for maintenance. He was super helpful and really went above and beyond! My only suggestion is that the dealership improve the waiting room.I usually like to wait for my car and their setup is really tired. Especially compared to the one on Stevens Creek. Its not enough to stop me from buying and maintaining my cars there but its just something that would make it extra nice.

Great communication my service advisor Melissa was the best. Melissa took the time to explain everything she made me feel at peace. I have no complaints. The service was seemless.

Always going above and beyond! They are honest and reasonably priced. I will continue to bring my Mazda here even after my warranty ends.

Maintenance / Servicing experience has always been smooth.

As usual my experience with the service department was excellent! My advisor was friendly, my service was done promptly.

Great customer service by Jim and Miguel.

I ve been going to Capitol Mazda in the last 7 years for all services my CX9 and wife s CX5 requires. The quality of service are constantly great. They are always transparent and each work done is always explained in detail.

Definitely quality customer service. Always so kind. Thank you!

Eugenia very professional. She handles my car issues very well.

Was able to make a last min appointment. Great team. Melissa helped me get my car checked in.

Jamie and the service technicians were helpful and alerted me of the replacements/updates needed for my Mazda to run smoothly Very grateful for their support and communication.

Service Advisor Melissa was very professional and I was happy with the service done

The service dept is the best. I ve been going there for six years and have always been treated well and fairly. They go the extra mile. Thx Mazda.

Excellent and quick service.