AutoNation Volvo Cars San Jose Service Center in San Jose

The service center seems not at all interested in customer service. They had me wait for 3 hours in the waiting area before I found out that they had not even started service on my car.

They do NOT coordinate with the call center whose number is on their website, so what they promise can not be depended on.

Very poor experience. I brought my car there because they said they had the tire. My car was there for 3 days and then they said they didnt have the tire but was getting it in. Stayed there the 4th day and the tire never came. Very unprofessional and low maturity.

My advisor Carlos is very nice and helpful.

Good experience, especially with my service advisor Carlos Contreras, who worked with me to keep me appraised of the findings and worked with me to figure out which repairs and services to prioritize based on costs and safety.

Appreciated the prompt service!

I was charged 250 for engine oil change and 350 for brake fluid service. Doesnt seem like the regular price after I checked online to compare with other Volvo locations.

Maintenance service only plus additional brake service. The staff did well although I have to wait for 3 hours. I still will bring my car to Volvo! Thanks

Excellent and convenient service!

The service department is great. Hats off to David Troung who delivers superb customer service, providing frequent updates and Andy, the shop foreman, who is relentless in tracking down creaks.

Carlos keeps you updated about your vehicle during the whole day. The follow up starting prior to dropping off your vehicle until you get it back was very good. I ll keep scheduling my vehicle services with this team.

I have received an excellent service from Volvo service department. David, my service rep was always very helpful and professional.

Minh was such a great help in getting my rim repaired in a timely manor. Work was efficient and high quality, with pricing that didnt;t break the bank. Thanks so much for everything.

60,000 mile checkup was performed on time with excellent service, including wheel balance, tire rotation and wiper blade replacement! David, our service advisor was professional and delivered on time!

Cannot make appointment at Web site. David helped me onsite. Thanks!

Im always well taken care of at Volvo. Thank you Minh!

Making my appointment for service was easy and was greeted by my service tech with a clear picture of what service was going to be done.

Had a very pleasant experience working with David and Minh. Great team hands down.

Sang was great and made my experience enjoyable

Service is always good at AutoNation Volvo. Everyone is very nice and Minh especially is great to work with!

My Volvo had a propulsion system failure and had to be towed to Automation Volvo on a Saturday. Carlos was there, and he was very kind and helpful. They unfortunately did not have any loaner cars available, and told me to check with him at noon on Monday. I needed a car to get to work on Monday, so I texted him on Monday at 7 AM when they opened, and he arranged for an Uber to pick me up and found a loaner car for me by 9 AM. Then, he had my car repaired and maintenanced by the end of Monday! I was very pleasantly surprised as the last time I had a repair performed at another local dealership, the car sat at their shop for over a week before they started repairs, and were really difficult to reach for communication. I was able to get to Automation Volvo about 5 minutes before closing at 6 PM, and Carlos had said not to worry, and that he would be waiting. I have to give Carlos absolute props for being very responsive on text. He is a consummate professional. Only reason for not giving 5 stars is that Autonation doesnt have much wiggle room on loaner cars, has no option to get you a rental car, and when you call their office, you get transferred to a person who doesnt actually work at the site. But I give Carlos 5 stars. Thanks Autonation and Carlos!

Excellent work by Minh Dang (service advisor) and Andy (master tech). I will not hesitate to come back here for future service as these guys were great to work with. They replaced the engine of my 2016 Volvo V60 CC, under extended warranty, after it failed an oil consumption test. Minh called me to keep me informed of the status at every turn, provided ETAs, and even replaced my loaner vehicle on short notice. I was told Andy worked the weekend to finish the repair earlier than expected. Everyone was courteous, timely and purpose-driven. This is a well-run shop. Thanks **Removed previous review

very good

10/10 for Daniel.

Our advisor (David Truong) was great. Very responsive, car ready sooner than expected, appreciated the timely updates via SMS. Know that dealer repairs can be expensive, but weve always had good outcomes at AutoNation Volvo

I purchased a 2018 Volvo V90 Cross Country from Autonation Volvo San Jose. Unfortunately, my AC stopped working a few months after my purchase due to a faulty evaporator. However, my customer service rep, David T, turned this significant inconvenience into a minor nuance and delivered exceptional service. He went above and beyond to get me a loaner vehicle, kept me up to date, and ensured the parts warranty covered as many faulty parts as possible. Thanks to him, my trust in Autonation Volvo has been restored, and I will have more confidence in their service in the future.

This was the best car buying experience Ive ever had. This is the fourth time Ive bought a car with a dealer and every other time, Id left feeling like I had been taken advantage of and oversold. AutoNation Volvo was able to get me a great deal on the exact car that I wanted. They were friendly, accommodating, and respectful throughout the entire process. I live in San Francisco and there are several other Volvo dealers closer to me, but I will definitely go back to AutoNation the next time Im looking for a car.

greatest service from Yoon!

Friendly. Kept me updated on progress. Looked for most cost effective options and discounts. Labor costs are astronomical! If you request a loaner car, make sure they have one! They sent me off in an Uber.

Sang Did a great job every step of the way. He was through in all explanations of all work that was done on my vehicle.

David helped me out with my car maintenance. He was extremely professional and helpful in resolving my issues, as well as bringing to my attention, problems with my car that would eventually need to be addressed. He has great customer service, genuinely wants to help and made me feel taken care of. Very happy with my experience at Volvo because of David. This was my first visit to this location and will be returning here from now on, any time I need hell with my car.

Well arranged. Convenient booking system. Comfort waiting area. Nice status update with video clips.

Our service rep, Sang, was someone we hadnt worked with before, but he was communicative and upfront with us. Very pleased with our service at this dealership.

The service staff were very friend and accommodating. The overall showroom and service center is small, but that wasnt a surprise. That just means you have to schedule things a little bit more in advance. The overall experience of my first volvo service was positive.

Fantastic experience with my advisor, Sang Nguyen. He was attentive, responsive and very customer centric. My car unfortunately had a very expensive repair. He softened the blow by doing whatever he could from his end. I also enjoyed the Volvo loaner car while my car was in the shop.

Overall AutoNation Volvo Cars San Jose Service Center provided a good service. My only disappointment the fact that I scheduled my appointment in advance but when I arrive at the time of the appointment - there were many others parked at the entrance waiting for service and it took them a while before they actually started working on my car so as a result I was stuck there way over the 2-3 hrs they initially mentioned it would take.

Lots of service people changes since was there last, but assigned to Minh & he was professional & attentive. Shared details on service & addressed key concerns. Big discrepancies on scheduling online prices for 40,000 mile service. Shows estimate of $801. Vs dealership sharing over $1200. Will definitely make me consider returning as false advertisement is bad. Supposedly, the website is supposed to be updated .

Excellent customer service and care by our advisor Sang.

I had a great experience for regular service (20k miles) of my 2023 Volvo C40. I came in at 7.30, was out by 8.30, and they provided a full inspection report (and some recommendations). David Truong was informative and nice. Overall happy with the service.

I had my tires replaced and wheel alignment done and I am very satisfied with the convenience and quick response of the service.

My Volvo was in for a regular service Maintenace, due to the Call Service light came on. I told them I just purchased a new battery and still getting a reading low battery. When I pick up the car my Call Service light was still on. They had to keep my car to run a new diagnosis discover my car has 2 batteries they needed to order the backup battery therefore they kept my car for a couple more days. Come to find out the person who was doing the maintenance notice the light was on but didnt tell anyone and thought I knew, and I did and that is why I brought my car in for service. Everything was completed my service rep was really sweet making sure everything was taken care of, and she (Volvo) was ready to pick up this time with no issues. He even offered to call me an Uber if I was not able to get a ride.

very fast and friendly service. Always update about my cars service

Dan and Minh took great care of me. Car was in the shop the month before for some bad squeeks then the check engine light came on 4 weeks later. They got me in after a couple of days, ran through inspection and took care of the problems within the week

Minh provided a professional service as always.

My go to Service center for my XC90 hybrid. Extremely friendly and accommodating staff despite their busy schedule. I have always had a positive experience whenever I come in for service or check ups. Please ask for Dan or Carlos :)

Helpful staff, great service

It was great overall. Minh was easy to talk to and willing to get every done quickly and wonderful

Great job fixing a puncture on XC60

Service team is short staffed at AutoNation but that didn t impact the level of service. My Volvo is just 2 months old but facing numerous issues. Serval alarms and lamps on dash etc. overall I don t feel good about new cars failing this badly. The service counselor, Carlos, was very knowledgeable and empathic. The overall workmanship was fabulous. And i received the vehicle back in 3 days. They provided a loaner so it didn t matter much. Thank you for the service and taking care of the issues.

The service center took time to get to the root cause. They also provided a loaner and the facility was clean. The cause was identified but they had to order a part. Waiting to see if they will follow up. Will visit again.

I have been loyal to reaching out to Sang whenever I need my Volvo servicing. He is always an honest, straightforward service professional. I would recommend Volvo service and Sang to others.

They failed to address simple problem of electric fan always turned on. They got too much complaining to me about , oh we can t figure out how to remove the front grill ; oh we can t figure out how to pop the stuck hood ; oh the battery will not take a charge- you need to pay us $660 dollars to replace . Side note , I had AAA come, tow my S80, I popped the hood open, and put my one year old Costco battery on my Smart Charge Controller. My battery is fine. I have planned to trade my s80 for a brand new Mercedes GLE450, this weekend. In the meantime, I plan to pull the fan tray , and replace the controller module; $32 dollars for the part. Your service dept. just busted another sale.

My service advisor, Minh, was very helpful and accommodating. He provided me with a rental car while my car is at the service shop. AutoNation Volvo in San Jose staff always been very helpful. Thank you Minh for everything that you do.

Minimum service option was selected this time. When the service was completed, my car came in with dusts. Probably because the minimum service was chosen? I had to clean the car afterwards. Not a pleasant experience.

They have really turned this around. I used to be an un happy customer but I love their service experience now!

Great service

Excellent, personalized service. Dedicated advisor who guides you through the process. Outstanding customer relations!

I expect them to provide a Loaner car for convenience. During scheduling an appointment they say they will provide a loaner vehicle but when you get there they are out of loaners. Happened with me all the time..

Thorough and professional. James was great.

Great service, seamless experienced, had all my service requests done with good care and in a timely manner. Very satisfied customer.

Emir was very helpful, knowledgeable and informative. He ensured that my car was ready even before the agreed upon time. I really appreciated help in getting my car serviced.

The team was very upfront and helpful throughout the buying process. They had to stay late to complete my deal and they had no complaints and always a smile on the face.

Auto Nation Volvo is a great place to buy a car! The staff was helpful and curious. The volvo is a wonderful car. My last volvo lasted for 25 years, bought another stationwagon, love the car! Thanks again Auto Nation

Sang took care of me and my dreamy new xc40 that took a hit in a pothole. He was efficient, communicative, thorough, professional, and good natured. He estimated how long it would take and made sure I had a way to get around, meantime. Turned the work around in a day and got me out of there in 10 min when I picked it up.

I have a wonderful experience with Emir Krajnic at Steven Creeks location. He is very responsive, patient for the whole service process. I will highly recommend to have an appointment with his expertise and service. Thanks for the experience!

I went to ANVOLVOSJOSE due to a recall on my car. My appointment was at 7 am. I arrived early at 645 for processing and stuff but the office didn t open until 703. I was called at 720. There was another client, a much older guy who complained about not starting on time as allegedly, he also has a 7 am appointment and actually arrived early as well at 655 am. The good part of the review is that when they told me that my recall repair will be done by the end of the day , I explained that I live in Santa Cruz, they accommodated my concerns and was done by 930 am.

Had AutoNation investigate a warning light. They updated the software and validated there were no issues. They were quick and efficient. You have to call the centre to find out the status of your vehicle.

Fantastic Service Department

Emir was a fantastic Autonation representative and kept me informed of my vehicle s progress each step of the process.

Excellent service

I am satisfied with the first 10,000 miles maintenance service. Kind response and quick examination on my car.

We had a very excellent experience at AutoNation Volvo on Stevens Creek mainly because of the great service representative handling our needs. James Tuttle is an excellent representative of what a 5 star customer service should aspire to be. He was attentive, cordial, very informative, and empathetic to our needs. Previously, we had done our services at other Volvo centers. We will now be going to James at Stevens Creek.

Accident while maintenance. My car was working well before maintenance. Don t trust them.

Worst customer service ever. I used to do maintenance here until I had engine failure while I was driving. And had another engine problem 2 weeks after I fixed it at this place. Since then I ve been doing maintenance elsewhere and was told the car needs a more frequent oil change. I recently received a volvo notice of oil consumption extended warranty and scheduled a test today. But when I came to the shop, jamie said what other car shop said does not qualify for raising an issue. She refused to even do a test to investigate. If car engine failed does not count for a sign I don t know what else does. At the end it turned out that I was just a few month past warranty but she refused to do the check even before she found it out. Staff was rude and irresponsible. Service is questionable. Very disappointed.

They really dont treat you well here. This is a big reason why I had no remorse selling my volvo and buying a lexus. How they treat me at lexus is light years beyond.

Worst ever, doesnt even deserve 1 star. Dropped car for service. They dont answer call. So the only way to check the status of service is to visit the showroom? Big mistake dropping car here for repairs and service. Edit: called the number, when I press 3 ( check the status of vehicle), no one is picking up the call. Worst ever

Very friendly and helpful :)

Did year-end maintenance in San Jose Volvo. Understood it s busy session and advisor was always patient and responding on time. Good service!

I took two services due to check engine lights coming-up, and it turned out to be a bad catalytic converter. Symptom was fixed by replacing it, and Minh Dang helped me for the arrangement of repair/renting a car. I appreciate his help and he was nice and kind to try to do his best to help customers.

My service advisor Dan was very kind & helped me understand the process of service since this was my first time servicing my Volvo. He was very attentive & professional. Also, I got the best news from Dan when my missing set of keys worth over 1K was found by the service technician. Many thanks & appreciation.

Sang Nguyen it is Awesome. Very thorough and friendly. Great customer service.

The initial repair had some issues, resulting in additional expenses, which was indeed frustrating. However, I was ultimately pleased that there was no additional charge in the end.

Excellent service! Always very quick in and out. They give a detailed explanation of the service. I appreciate having a consistent contact person each time. Emir is friendly, attentive, and professional. Highly recommend for any Volvo service needs!

Minh is an excellent service advisor at Auto Nation Volvo. All service work was done to our satisfaction and in a timely manner. Even received a video of our car during servicing. Have used this service department for several years and Minh is one of the best.

I was well taken care of by a courteous agent. Very pleased.

Every time I need to visit automation everyone is very kind and patient. The person who has helped me multiple times is Mihn. He has gone above and beyond. He constantly gave me updates on my car and communicated everything. Unfortunately the person who was originally helping me was very sick and unable to work, Mihn took over my account and did everything with grace. My car is in great shape now. Highly recommend this place.

I was pleasantly surprised to get a service appointment the same week I called.

Emir was comfortably helpful to us with good explanations and straight answers.

Pleasantly pleased. I was kept informed about the vehicle via text and email. Work was done efficiently and I drove off with car the following day. Im very happy with the performance of the vehicle. Thank you

Had a few text earlier to make sure they have the right model, sku and color. Good test drive and was able to answer my question. Did not waste anytime with the negotiation process, came to deal with the new car along with my older Volvo trade-in. I would say it is a pleasant experience. Would recommend them to my friends.

Quick and hassle-free service!

This place is a nightmare. I have tried twice to get service for my Volvo at this center, and failed twice. The first time they had to keep my car overnight, despite keeping my side of the morning appointment, but I still found the car unserved at the end of the next day. No apologies. Quite the opposite in fact, with a rude comment when I decided to get my car back that day. The second time, again arriving in time for my appointment, I was brought into the waiting room, only to see customers arriving after me being served first. Nobody came to my help, despite a room full of service advisors, all busy on their computers while avoiding eye contact with customers at all cost. So, based on customer service alone (since I cannot speak to the actual car service ;-), I cannot recommend this place.

Great service . The only issue is you cant contact the service advisor directly. Only through text.

On time. Problem fixed. Loaner car made things easy.

Got me in and fixed in 2 hours

Service is amazing! The team is organized and punctual. I was late but a young man processed my appoint and simply lined up my car. My vehicle was done within the estimated time and during my wait they offered a work station! Thank you, Sang!

I always go to AutoNation Volvo to do the service. This time is was easy to get available time within a week of my request. I stayed waiting for the service to be co.pleted because it takes 2-2.5 hours to do everything. After 3.5 hours I have to go to the desk to ask for an update. I wasnt impress for the lack of respect for customers time. If they are too busy, they should book less cars or prioritize those with scheduled appointments.

Very much satisfied with their service.

The last few times I have called to make an appointment they are quick to answer and quick to give me an appointment. When I arrive at my appts the services are quick, and they provide me with a car loaner or a rental. They text you when your vehicle is ready to pick up and follow up one week later to check that your vehicle doesnt have the same problem. Thank you for your service!

I like this place. They are not only so kind but also explain the symptom and actions needed to follow up in details. You can experience that service by yourself as well. ^^

Service agent had a very welcoming approach from the start, thanks to Dan. Even went out of his way to try and get to facilitate with my insurance provider.

Emir, my service representative was kind and efficient ..

Always get great from Sang, Danny and the test of the crew at Autonation Volvo on Stevens Creek.

Service staff was very nice and It was quick. Thanks.

Emir and Andy took the time to ensure my car was running like new. Thanks guys!

Great aervice by Emir.

Weve been using AutoNation Volvo for service of our Volvo vehicles for over 6 years. The service has never been that great but it has gone downhill over the years. On our most recent experience, the service manager working the car went on vacation and said a new service manager would call on Monday with an update. No call. Tuesday at noon I call and Im told Ill get a call back by 1:30. No call. I call again around 4:30 on Tuesday, again Im told Ill get a call back shortly. No call Tuesday or Wednesday. I call Thursday at noon Im told they are waiting for a Warranty approval, so I call the Warranty company directly and they had left a message approving it on Tuesday. So, I call back and actually get a service manager who says (again) that someone will call me back shortly to confirm everything (to which I asked for someone to call by COB). Around 4:45, still no call. So, I go in there and talk live to a service manager that tells me he will call me back the next afternoon since he is busy and the warranty places are closed now. Needless to say, I no longer believe when Im told someone will call me back...so I called the warranty place myself and handed the phone to the service manager (shock...the warranty place was still open). I finally have a target date for getting the car back. It turns out the service manager handling my car went out of the office without actually handling off my vehicle, no forwarding of voice mail or email and no one was taking responsibility to actually handling my car...I kept getting pushed off (4 times and possibly the 5th time which I didnt let happen). I think they were just waiting for my original service manager to get back. To add insult to the whole thing...my wife brought the car in due to the AC not being cold and was told thats just how Volvos are only to find out that it was actually leaking freon. Even worse, we brought it in over a year ago while it was under the original manufacturers warranty for the same AC issue only to be told nothing was wrong and we lived with it until now when we tried again. Worst customer service Ive ever experienced. If you tell a customer you will call them, then you call them when you said you will....simple!

I made an appointment to take my XC40 for a factory recall. The appointment was made on April 14, 2022, for a service date of May 31, 2022, at 7:40 am. I live in Santa Cruz, so I had to leave my house at 6:30 p.m. to get there in time for my appointment. When I arrived at the dealership, the service advisor (dont know his name, he never introduced himself) told me that they didnt have the parts for the recall (the appointment was made six (6) weeks prior), only two service technicians were working that day, and there were approximately 20 people ahead of me. I left the dealership. I sent an email to them explaining my experience and asked them to contact me. Ive not heard anything. At first, I thought my experience might be an anomaly, but after reading all of the 1-star reviews (and there are a lot of them!), I suppose its not. I scheduled another appointment for June 30, but after reading everyone elses reviews, theres no way Im taking my car there. This place is horrible!

Service scheduling is horrible, had an appointment at 9.30, got there in time, it is 10.14 and the advisor is still tending to the previous customers, there is no point in taking appointments if you can t respect them. Hopefully their work is better than their scheduling. Update: I get a text on friday evening that the work is done, ask to come pick up Saturday morning, I get a reply saying, yes we open at 6am. I get there at 7.50 and an employee waiting tells me they open at 8. My service advisor comes at 8 and I ask him about it, he s like oh I made a mistake! Good thing I didn t come even earlier! I am not saying a mistake is not human, but after the fiasco of the check in, you could pay a little extra attention, the repeating pattern might point to a real issue. So dear GM that replies, get your people a watch and probably more people to checkin

Parts & Service departments, absolutely AMAZING! Dennis (parts advisor) answered my call while I was in Elk Grove, CA in distress of need of a new wheel (tire and rim). All other locations did not have either part, but David assured me that he could order the parts asap and have it come as soon as 1-2 days. He was very transparent about the price and straightforward about what is best for my vehicle. He helped advise me that I could have a save drive home even with my spare as long as I stay under 50 mph and put the spare on the rear end of my car rather than the front where the impact took place. David along with everyone else in the parts department are so knowledgable and friendly. The service department is superr busy, but were able to replace my tire in a jiffy! I appreciate the kindness and extent they went for me to do the job. Please be patient with them as they have their hands and arms full with tasks. They replaced the tire with such thorough and precise care. I am so thankful to have David and everyone from this location help me.

Service far below what I expected from this place. Next time I am buying a Toyota.

I keep trying to give them the benefit of the doubt when I schedule service but they are ALWAYS late, they dont return calls, and have the worst customer service ever. When I purchased the car, they provided drop off and pick up, then they changed to reimbursing ubers, now they tell you maybe youll be lucky and get a rental car. This is the WORST dealership. DO NOT USE.

very efficient. they fixed my keys under warranty and washed my car before I left.

Small dealership and parking lot. Unable to see vehicle I was looking for.

I caution fair warning when dealing with the Finance department here. I have things to say about sales as well but at least the used sales manager is great so this review is only about Finance. Finance will flat out lie to you and lie some more to convince of what they are offering. In my case there were two examples where I recognized their deceit. The first was when they over inflated the cost of the Volvo warranty to try to convince me to purchase their AutoNation warranty (dont do it). I was purchasing a certified Volvo and wanted to extend the certification to 10 year (like it says on the certification brochure) but I was quoted nearly $5000. I ultimately received it elsewhere for $2000. Just to compare, I then asked about the Volvo VIP protection which was then quoted to me for 7k (what!). So obviously the best choice was the Autonation for $3300. I dont think so. For a Volvo I want Volvo genuine parts and service. I cant stand this type of trickery. The second example was when I asked for time (like a day or so) to think about what sort of warranty coverage I wanted. Wasnt sure if I wanted 6, 7, 8, 9, or 10 years. I didnt know how much milage or deductible I wanted either. I asked whether or not I can purchase a warranty for my car after the fact. The finance person said while this is an option for the Autonation and VIP warranties, its not an option for the certification extension because once I drive it off the lot the car is not certified anymore. On top of that, the warranties would be significantly more expensive if I didnt purchase at time of same. All this was absolutely not true. I declined all coverages and went elsewhere for the warranties. I can almost guarantee youll get much better service from some other dealerships. Tip, ask to take a timeout from the discussion to call a nearby dealership and ask what they think. Better yet (if you know youll be buying a car in advance), call some dealers ahead of time. Ask everyone the exact same questions and if they respond the same, its likely true. If you get different answers be suspicious. I wish I had done this but fortunately I know some people in the business. At this point, I would stay suspicious of Autonation dealerships. Happy car buying all.

Hey is this where Joey works?

Great service experience. Highly recommended!