A+ Japanese Auto Repair, Inc. in San Carlos

They were so friendly and explained in detail what my car needed with no pressure to do anything. These team are my new best friends now and I trust my car in their hands.

Elaine is best. She spoke to me like a human being, not a robot regurgitating a script. This made me feel like she actually cared about the specifics of my vehicle, not just a sheet of repairs to check off. She explained to me what the problem was. Elaine had already earned my trust, but this just emphasized more so that this place was trustworthy. Everyone I interacted at A+ Japanese Auto Repair was respectful. The quality of work on the vehicle was exceptional. I could tell they were very thorough and tested the vehicle well after they made the repair to ensure it was fixed. Every time I have brought my car in; A+ Auto has been very friendly and took care of my car quickly. I really appreciate their transparency and honesty. I didnt feel pressured or strong-armed into paying for upgrades or services that were unnecessary. Ill be back in the future for my auto care needs and highly

Great service. Good communication. Will use again in the future!

Excellent service. I used A+ Japanese Auto Repair to do a pre-purchase inspection on a used car, and the process was easy and professional. They worked to accommodate my busy schedule and were very proactive in communication. Based on that initial experience, A+ became our go-to auto shop whenever we need service.

Very thorough, professional work. They do all cars, not just Japanese. Highly recommend taking your car here for all services!

Very friendly staff. Robert and Albert were wonderful to work with. Great service!

Great, friendly service at great prices.

I HAVE TO SAY THE SERVICE AND TIMING AND CUSTOMER SERVICE IS AWESOME, SHOUT OUT TO KATIE WHO WAS ALOT OF HELP

Great service, super friendly. I had a tire situation and they were able to assist me very promptly.

Rob was the best, really helped me understand the problem and guided me through the process

Cynthia and the rest of the staff were awesome, made me feel welcome and went above and beyond when fixing my car

Cannot recommend A+ japanese motors enough. Big thank you to Rob and the entire team for taking care of my twenty year old eclipse.

Real as it gets. These folks are honest mechanics, expert at what they do, charge a fair price, and are entertaining conversationalists to boot. I wish every business were run like this.

Thank goodness I found an honest and competent auto repair shop. I, unfortunately, trusted the Lexus dealer to do an expensive, major service that they did not fully complete, which affected my transmission (not to mention other signs of carelessness)! My car, for the first time ever, started driving poorly. A+ Japanese Auto Repair confirmed my suspicions and got my car back in proper shape. Albert is so knowledgeable and helpful. Truly appreciate the awesome service!

Used to bring my Rav 4 here. They would take a whole day for and oil chang and inspection and always tried to upsel me on something. Also their representative system always felt slimy like a car salesperson. Lots of other shops in the area that will do good work without the hassle.

These guys go above and beyond. Rob and the team took great care of me and my Acura. Highly recommended!

Summary: Well meaning but incompetent! Brought a Toyota Tacoma to A+ for a simple u-joint replacement. After having the truck for most of the day, Robert informed me that the drive shaft was aftermarket, and they werent willing to replace the u joint (an $80 part) without replacing the drive shaft ($1,000+). Hearing that Toyota sold me a truck with an aftermarket drive shaft didnt make much sense, and was a bit stressful to say the least! It turns out the shaft IS original, not aftermarket. Another shop replaced the u-joint in an hour. A+ didnt charge me anything, and wasnt pushing the $1,000 repair, so I dont think they were trying to rip me off. However, their incompetence cost them money, and both of us a lot of time. After the repair, I tried to contact Rob twice to provide the correct information. He simply failed to reply to the goodwill gesture. A+ talks a good game about transparency. However, all I saw was confusion!

They are the best! Any time i have an automotive problem they are people i call, and they fix it every time. Affordable fast and professional

Staff is super informative and gives the best service!

Complete professionals, and completely honest regarding my repairs. Robert and his team are the best Id recommend them to family and friends, if you ever need repairs on the peninsula choose A1 Japanese Auto repair first you wont be sorry.

Quoted me an extra $250 to change my cabin and air filters which is $20 in parts and a few minutes of work. I said no. Also quoted me tires that were way above the price I can get at other places. Their report was thorough but I dont trust they are trying to get me the best deal. Also they reported the wrong milage to Carfax. And that cant be changed for 2 years apparently.

The best service possible! Fast, but also fastidious. Very clear in the explanation of what needed to be done. 10/10

My experience with Robert was awesome, highly recommend choosing A+ Japanese Auto Repair. They dont try to upsell you and instead focus on making sure that you are taken care of and stay within your budget. Two thumbs up!

They were extremely helpful and were very fast with the service that I needed. 10/10

Very pleasant customer service & the most detailed inspection report I have ever recieved. Very satisfied with my service.

This place is amazing. They are honest, hardworking, communicative, and take the time to explain everything they are doing. They will never suggest something you don t need and always have your best interest in mind.

The team at A+ were A+. They were very helpful explaining the work on my car.

First time with A+, they include photos of each inspection area including the devices to measure/gauge parts of my van. The transparency is awesome to see! Michael was thorough and concise with going over my cars inspection while communicating timeframes clearly for completion of the work done. Mechanics provided detailed notes for each inspection, noting specific details that I missed while inspecting the car prior to purchase. Amazing shop team with good vibes! Definitely recommend for anyone looking for a shop to work with. Thanks!

Went in to do a general service for my car and they always do a very detailed breakdown of the health of your car (from great condition to needs to be addressed soon). They accompany these detailed breakdowns with pictures and explanations to show why they are in the red needs repair area. Customer service is always very responsive and kind with prices that are fairly competitive at other repair locations. I would highly recommend their service for anyone.

My baby runs perfect. Thanks for taking care of her. Bill

My main gripe was how long it took. I was originally told that my seasonal maintenance check-up was going to be 4 hours. I dropped it off at 7:40 AM and picked it up around 4:40 PM, meaning I waited 9 hours, which really threw off my day, and waited an additional 20 minutes after arriving at the time I was told for pick up. The check up seemed thorough but settings on my car were changed (dashboard display, mirror movement for park assistance, etc), adding to my frustration. Friendly staff but would not come again. If you go, just know your car will be there all day.

Great service!

Ive heard about A+ Japanese auto Repair from my co-worker and decided to bring in my 2007 Honda Odyssey because of signs of aging,,, and Im glad that I did and Justin was very helpful and his suggestions are top notch,,, I very much appreciated their work on my van and had it run smoothly,,, like it had a new lease of life,,, though it still have a lot of work to be done but Ill wholly entrust my family vans care to A+ Auto Repair. Thanks Justin and I appreciate all your help and resolving my auto repair issues.

Quite luxurious for a car maintenance shop. Free car ride to/from the shop, snazzy comms platform (automated text notifications, account portal where you can see reports with photos / comments), instantly accessible sales staff even at late hours in the evening, no wait to get an appointment, & easter egg perks stemming from partnerships with other businesses. Its on the pricey side, but these are services that can be worth paying for if you are short on time and want to prioritize convenience / excellent customer service. Only downside is that inspections take an entire day before you can even figure out what work needs to be done. You drop-off the car first thing in the morning and get a call in the afternoon on recommended service. Also, sometimes I get a sales-y vibe from the front desk staff walking me through optional services, but again, if you want all the bells and whistles, this could be a perk not an annoyance.

This is the best garage that I have ever used! It s really wonderful to be informed of all the work being done! This is such a nice friendly place to have your work done!

I happened to drive by A+ Japanese Auto Repair yesterday afternoon and remembered all the great reviews I had read about them, so I decided to stop and make an appointment. Once there, I realized it was already after their closing time, so I was going to come back next week, but then Justin walked up to my car and asked if he could help answer any questions. I explained that I wanted to schedule a maintenance check of my 2008 Honda Fit since I had recently noticed one of my headlight was out, so I would have it all done at once. Justin looked at my service sticker and determined I had another 1000 miles before the next one was due. But then he said, Come back tomorrow morning so we can fix the headlight while you wait.. I hesitated to make a commitment for the next day, since it was my birthday, but realized it would be good to take care of the issue so I could start driving at dark again. Therefore, I came back this morning and they fixed it for me while I was waiting! Super convenient and so accommodating... and when I was ready to pay, Justin said it was a birthday gift! What a great surprise!!! I will definitively be back as Im wholeheartedly agreeing with all those people who are impressed with A+ Japanese Auto Repair. Thank you, Justin!

Super experience. Scheduled seasonal service for my Nissan Murano. Found some other problems, but Katie clearly explained what really had to be done and what could be delayed or avoided. Communication was great throughout. The inspection report they generate with photos is amazing and gave me a lot of confidence in the process. Thanks so much!

The service was courteous honest and professional. Highy recommended.

The best in the west

Brought my car in to get some major love and was recommended by a friend to A+ Japanese Auto Repair. Scheduling my appointment was super easy using their online tool. I knew what I wanted but it was really helpful that A+ performed a complete evaluation of my car. I worked closely with Albert, he was SUPER responsive and transparent. I am so happy that I took my car to A+ and that I worked with Albert. I will definitely recommend to my friends/family.

A great team of employees. Responsive and knowledgeable.

Came here just to get a car diagnostic, and I ended up wasting 5 hours. They looked at my car for 20 minutes, and then one of the guys drove off my car to hell knows where and was gone for one and a half hours. I thought he was test driving it, but since he was gone for so long, I went to ask the manager where the car was and he replied that the car was in the building with them and that they were working on it, which was a lie because I saw the guy drive off with my car and not come back for over an hour. And then the guy who took the car came back and gave me the keys.

A Plus did a great job and got it done by the time I needed it. In the midst of moving, I scheduled an oil change and other repairs because I knew the auto shop would be hands off, capable and reliable. Communication with Katie was great and she went the extra mile to explain all the repairs in an easy to understand way and watched for traffic to help us get in and out of the shop. I appreciate their focus on reviewing a cars history through car fax, like how doctors look at my medical history, to inform whether or not a repair is due or can be done later. It feels like they care more about my cars well being more than I do, which is why I trust them. Lastly, I need to find cost savings where I can and Im thankful they sent a coupon in the mail and found a way to save on labor costs. Pro tip: they service non-Japanese cars as well!

A+ takes great care of my car. They have been so helpful and responsive when my car is having an issue. They also offer Lyft rides to and from the shop, as well as a shop car for rent while theyre servicing your car. And I am always treated with respect when were discussing my car. I plan on staying with this shop, and even staying with a Japanese car so they can still be my shop in the future! Thanks A+!

This is my dedicated go to shop for all auto repair. The staff is very friendly and efficient. I love working with Justin and have established a great rapport with him over the years. Hes honest and always considerate of my time, and is more than happy to time to ensure Im fully educated on what auto work may need or NOT need to be done. Ive recommended A+ Japanese Auto to friends, and they have not been disappointed!

Truly A+ service. No need to go to my authorized service centers anymore. These guys truly are amazing. Quite the efficiency, coupled with customer service, and great work.

Outstanding work on both my Mazda. Timely updates, clear and honest recommendations, the cars drive noticeably smoother now. Thanks Katie!

Great customer service! This shop provides a wholesome family shop environment with the scale and service quality of a franchise. I recommend

SCAM! they tried to swindle over $2,000 out of me. I took my car in for an oil change, they told me they found two other issues that would cost around $2,600 to repair. I told them not to fix anything. They argued with me telling me my car was unsafe to drive off the lot (it was fine). I took my car to a different spot, they repaired the problems for less than $200. I really feel like they pegged me as a girl who knew nothing about cars, they picked the wrong target. Do not trust this shop.

I was not pleased with the cost of the service. I feel ripped off. Over $500 for the labor to diagnostic and a replacement of a EVAC Purge valve, and the parts price was also inflated. And on top of that, they charged me almost $200 for an oil change. It cost me just short of $1000 for the EVAC Purge valve replacement and an Oil Change.. They also tried to push me to do a bunch of other work. I came in for a check engine light. NOT a full vehicle inspection.

Grateful I found you guys, such a big help. Very accommodating, considerate

Always outstanding service and work done by A+ Japanese Auto repair. I recently took my car in and they were fast and accommodating. Rob is fantastic! 10/10 recommend!

I didn t have the time, experience and money to spend on parts and tools for my repair. Luckily, Rob helped a brother out in dire times. I greatly appreciate the support and help from these guys.

Shamus is a wealth of knowledge on Miatas and was able to give me a load of advice for my 2023 mx5 nd. He gave his time free and with no expectations. I really felt I was talking to a car enthusiast first and not a typical garage. Thank You!

Justin, Katie and the team are nothing short of amazing. I really appreciate the thoroughness, transparency and quality of their work!

I cannot recommend A+ auto repair more highly. They were kind and thorough and talked me through all my options. They also took photos of everything in my car which will be a great reference point for next year

Katie was great to work with! Fast responses and provides detailed explanations of what was needed for my car. When she was busy, her colleagues were eager to jump in and help. Wonderful service. When they complete their service, they provide a comprehensive report of what s in good/bad condition with photos! Love that they show back up information on your car. When there s something wrong, they provide a photo and a hyperlink to learn more about it. Super informative. Happy to find a reliable repair shop!

Fast and quick response. I will bring all my cars to have service by them

Phenomenal work, awesome team, and great communication. Top shop Ive been to, and Ill definitely be back for future work on my 4Runner.

If you take your Japanese-made vehicle to the folks at A+ Japanese Auto Repair for services, small or large, your car will exclaim, Sugoi (Japanese for awesome)! They provide an enjoyable customer journey from beginning to end for both you and your car. They tick all the boxes - Outstanding auto care? Check! Friendly, Dream Team customer service? Check! Transparent diagnosis and pricing? Check! Id actually give them a doublecheck for the last one. After they diagnose your car they give you an inspection report. Like a report card. They look at everything, inside and out, and tell you whats good, whats not-so-good, and whats yikes! When done you get a report with pictures of the parts that are yikes. Pictures. Where you get to actually see what youve been risking your life driving on for the last 50 miles. Its like seeing your CT scan or dental x-rays. Ive never experienced anything like this with an auto garage team. So, definitely work with A+ as your cars doctor if you want to receive solid, reliable auto care from an above-the-rest team of lovely people.

I brought in my FJ Cruiser to have it inspected after the dealer recommended work to be done, and was treated in a very professional, and friendly, manner. Brent was great to work with, keeping me apprised of what the inspection uncovered, and ultimately reducing a potential $7000 bill to about $1000. Communication was outstanding throughout the process, and I would highly recommend A+ Japanese Auto Repair.

High quality service and thorough explanation of the issues. The car is running like new.

I felt downright coddled -- a steering-related warning light had come on and we sought the services of this shop for the first time. We felt that our description of the symptoms was listened to and recorded accurately, and that the work done in response was appropriate and thorough. We definitely intend to be a repeat customer here for routine automotive servicing, diagnostics, and repairs when needed.

Good customer service, Robert was very informative and helpful on what my vehicle needed.

Absolutely a wonderful experience working with Katie and the entire team here. They send you details on the repairs they are doing with photos. You re in excellent hands here. I found my forever auto mechanics with A+ Japanese Auto. They have fantastic customer service and remarkable auto repair skills.

Amazing customer service. Honest business and fixed all my car needs.

Knowledgeable and efficient!

Best service

nice clean place, they do good work.

Great service all of them are very friendly I m happy for all the work you have done in my car. Thanks.

I recommend A+ to anyone who need to service their car. I had a great experience with Robert. He is an excellent professional, he explained the services that my car needed very clearly. The repairs went very smooth and soon I had my car back. He was always very polite. Whenever I need to service my car I am bringing it back here.

Excellent service, excellent advice, and totally honest. My go to mechanic.

I stopped at, and rejected two other shops because of a lack of interest or confidence in diagnosing and repairing my Tacoma before trying A+ Japanese Auto Repair. Katie, the service representative, was attentive and listened to my long winded description of my issue before assigning a service tech to go for a ride to experience first hand the problem I was having. I was fairly confident that they would eventually find and fix the unusual problem that I was having, which they did, but it was the excellent up front customer service from Katie that convinced me to give them a shot. Their knowledgeable and efficient service team will get me back in the future, but it was their customer service, from clearly explaining every step of the process to arranging Lift rides to and from their shop, that got me in the door.

There is no one better than A+. I usually work with Justin, they always take great care of my car and me. I trust them. Great people.

Once you go to A+ you don t go back. Justin and Naeem have been great. Super upfront and honest. I only service my Land Cruiser here because the warranty expired 240 months ago

The best Ive ever had

I took my 2023 Toyota 4Runner TRD Pro in to have them install after market headlights and fog lights. The team at A+ is very kind, professional, and trustworthy. Can t go wrong. I m probably going back for other after market parts installation. Great service and communication overall!

Katie, Francesca, and Naeem were personable and professional. The pickup and drop off service offered is very helpful.

Great service. Clear, polite, helpful. Appreciated the pictures and communication effort explaining the issue and what was going on. I am really impressed, would definitely recommend this auto repair. Thank you!

They are wonderful to work with .friendly and straightforward! I also feel that their prices are a bargain.

Could not have received better service. Justin is a terrific mechanic, and over the years, he has become a great friend to my family. So deeply grateful for the care he has given us over the years!

Just reviewed my maintenance log with these guys. M Knoot recommended about $800 in unnecessary services

Very well run business, very friendly and efficient.

Great experience. Reasonable pricing, free shuttle, and Naeem was super friendly and helpful throughout it all. Was not disappointed.

Great, friendly, reliable service

Great communication and seevice

Fantastic customer service and reasonable prices! Naaem is great along with the expert mechanics that worked on my land cruiser. Thanks for your help.

I am extremely satisfied with Justin and his team! They were thorough, professional and courteous while keeping me updated on my vehicle!

I reached out to A+ Japenese Auto Repair for a quote on a new engine. I d never been there, but after calling a number of East Bay shops who didn t do that work, I found them on the internet. Thankfully, Katie had me take a step back and offered a second opinion engine assessment before taking my request. The findings of my usual service provider could not be confirmed and it was determined that I didn t need a new engine. They provided a very thorough summary of their findings so I could easily determine what was needed immediately vs what could wait. I was also provided a loaner car while my car was being serviced. I was so pleased with Katie s A+++ customer service. She followed thru on all promised calls and kept me in the loop on everything. She made such a difference in my experience. I felt like I could trust them and that trust was backed up by a two-year warranty on the work that was needed. I will refer any friends with Japanese vehicles to use their services. They definitely earned the five-star rating!

Katie was amazing. Professional and friendly. She went above and beyond to explain my cars problem and to help me with transportation. Highly Recommend.

Robert was very helpful. I loved the service A+ provided.

Fitst experience with A+. Picked up and delivered my car from my house, washed the car. Good and lots of communication about what they were doing. We will be back. Thanks. A+++ from us

A+ Japanese Auto Repair was responsive, helpful, and friendly. I liked the thorough assessment and updates concerning my vehicle and appreciated the photos documenting the assessment/work described. I also liked how the recommended work to be done was broken down by priority categories.

Truly a pleasant customer experience. They are very transparent and communicative all along the way.

Rob and Mike are the best. Rob gave me some of the best customer service I ve seen in any business around here. Mike took on my complicated car repairs. Great communication, great people, great work. They even ordered me an Uber home.

Top notch service and total transparency here! Needed service for my out of warranty Civic and decided to come here. They offer pick up and drop off which makes it convenient given my work schedule. They ended up needing to do more work than expected, but they explained why most of it was necessary along with the pricing. The online portal they use made it easy to understand what they were charging for. Definitely cheaper than going to the dealership for the same services. Overall, I had a positive experience here!

Service is great! Staff are very friendly and professional Hassle free. Im glad I chose them for my repairs.

Katie was my service advisor, she is super friendly and great at communicating. Took my 22 Honda Civic for a routine service. Great work thank you Kevin, my technician, and the whole team at A+ Japanese Auto Repair.

I took my 2013 Toyota Camry with over 100,000 miles to A+ Japanese Auto Repair for the first time and I was extremely pleased with the people and the service. The staff is very friendly and knowledgeable. After an extensive inspection and road test, I was provided with the costs of the service. Pictures were sent to me showing the wored parts that needed replacing. I received an update phone call telling me the progress of the service and a final phone call when the service was completed and I can pickup the car. I am very happy to discover A+ Japanese Auto Repair.

Super great communication, easy to work with. Great shop

Robert and Katie were amazing making sure my car was taken care of!

Robert has been great is coordinating and clearly communicating through out the day

Great service--friendly and professional. Went through an older car with some deferred maintenance and provided recommended work with optional items. Kept me apprised of progress and completed the work on target and estimated price range. Overall, highly recommend.

A+ Japanese offers quality auto repairs at reasonable prices. The staff is knowledgeable and friendly.

Great service! Robert was super helpful and went out of his way to make sure there was great communication about what they were doing with our car. Strongly recommended.

A+ does an excellent job. Their customer service is top-notch!

Problem fixed!

Always great service!

Rapid competent diagnosis and repair of some steering system components that were worn out and making noise in my vehicle. Excellent communication and documentation of the diagnosis and repair during the repair process. I am very happy with the repair quality, cost and experience. This will be my go to vehicle service shop from now on.

A + Japanese is the truth. They explained everything to me in terms I understood and kept in contact with me each step of the way to arrive at a thorough and timely resolution.

Very happy with A+ and will continue to use them

Very happy with my experience here. They took great care of my car, communicated clearly and kept me updated, and helped me manage costs by identifying which issues were urgent and which could wait for another day. Robert was super kind and helpful!

Had the pleasure of working with Rob to fix my cars suspension and tires/rims due to damage from hitting some potholes. Rob was very easy to work with and helped me thru the entire process. I definitely will be making this place my go to for auto repair.

Always an excellent service from A+ Japanese Auto Repair.

Called and got a reasonable price for brake pad and rotor replacement they were super nice and very accommodating they will be my first call for my Lexus!

These guys went above and beyond my expectations!!! Very professional, I would like to thank Justin and his crew of mechanics for doing a stand up job.

I felt very taken care of at this place when they were taking care of an issue with my clutch pedal sensor switches. They informed me of some other maintenance issues I had been neglecting, (which at first blush felt a little like an upsell) but at this point Id rather have the peace of mind knowing its done. Once the car is dropped off, they do offer a free ride back home (probably within reason). Once it was ready to pick up the transition went smoothly. Everyone I interacted with was very nice from start to finish. Do keep in mind the service intervals specific to your car (especially newer ones). Some of them vary wildly between makes and models, and sometimes shops dont always keep specific information on your car available.

Good communication and good work. Diagnosed and fixed (unexpected, but real) power steering issue.

My car stopped on the freeway one day I got it to start back up went on yelp to look for a mechanic and A+ popped up at the top on my list with 5 stars. So I m like really let me go check it out, when I arrived Jason approaches me with an open arm started a conversation to get to know me and then asked me what s going on with my Car. Wow a mechanic that wants to know you that rear these days, so I told home gave them the keys and the way they tell you everything show you photos link you to the website and let you know step by step what s wrong with your car is Great I never seen that before and they tell you what you should fix an can get away withTHANKS GUYS. A+ deserves an A+ they live up to there name and is now my NEW MECHANICS Friendly Trustworthy and Good Pricing, Thumbs up from me

I have never experienced the level of great service like this. Katie, Gavin, and Justin are all very polite, professional, and helpful !!! A+++

13 years ago, I purchased a brand new CRV, and thanks to the fantastic care it has received at A+ Japanese Auto Repair, it still runs flawlessly today! The technicians are undoubtedly experts in their field. They efficiently diagnosed and resolved the issues my Honda had been experiencing, leaving me with a vehicle that felt as good as new. The attention to detail and the use of high-quality replacement parts were evident in the thoroughness of their work. I was also thoroughly impressed with the transparency and honesty displayed by the A+ Japanese Auto Repair team. They provided a detailed breakdown of the services performed, explaining the reasons behind each repair and offering preventive maintenance suggestions for the future. Most importantly, they have never tried to up-sell unnecessary work. This level of openness and communication instilled trust in me as a customer.

Justin was awesome in working with my 3rd party warranty to get my faulty AC compressor replaced. He was very professional and genuinely kind. ACs working great now and I would highly recommend Justin!

Justin at A+ Japanese Auto is simply the best. I had our youngest daughter go there to get the first oil change on her car all by herself. Justin walked her through the process, explained the needed paperwork and had her get through her first solo car maintenance appointment without any problems. This was a great learning experience for her. Thanks Justin for your excellent customer service!

It was a pleasure to work with the staff at A+ Japanese Auto Repair. Katie always kept me in the loop about what needed to be done, and showed great concern for getting the job done right. Also, its great that one can get appointments in the next day or two.

A+ absolutely aced what we needed done with our vehicle! 10/10 recommend and will go to for my other vehicle needs. Thanks Justin & co!

Amazing repair shop. Very personal, very thorough and very friendly amazing work. The manager Justin treated me like a brother. Didn t try to upsell or force anything on me as he explained everything they were going to do. The whole experience was awesome. My new go to mechanic. Thx A+

A+ experience amazing price and customer service my outback had a broken control arm and they fixed it in a speedy manner with alot of communication on updates. Will definitely be back if im ever in a pinch

Thank you Justin and team for the great work! We couldnt be happier with all the help and insights Justin gave us bringing an insurance claim to resolution. Great communication, perfect service. At A+ the customer always comes first.

As a single woman with zero car knowledge, I don t look forward to bringing my car in for servicing. BUT that has changed with the outstanding service from A+ Japanese Auto Repair. Do yourself a favor and schedule your next car servicing with them to see what I mean. You will be delighted with their integrity, attention to detail, and their focus on customer safety and satisfaction. I can t recommend them highly enough. You won t be disappointed.

They were very accommodating to me. I asked for an appointment yesterday, they penciled me in this morning and I was in and out in about two hours. I took my car in for a brake fluid exchange. After the job was done, I took the car out and it was like the brakes on a new car! Definitely noticed the difference, I ll go back again.

I was referred to A-1 from my previous mechanic and they are awesome. They had my hybrid vehicle (Ford Escape) for a few weeks while waiting for a part and Naeem always kept me in the loop on what was happening. I highly recommended the communication and professionalism of A-1.

The team treated me like family, tried to see to all the needs my car had BUT totally respected my budget. I cant recommend them enough.

Trustworthy and reliable

Justin and the team at A+ were amazing to work with. He was a great communicator and the work was completed promptly

Good communication, good customer service, modern convenience like using Lyft to drive me home, online format to send you pictures and information plus you can talk with your service provider, and late evening pickup by using drop boxes. Robert was very helpful

Red Triangle of Death Our Service Manager Brent was superb for us! More than pleased. He explained what needed to be done, why it needed to be done in a manner that was very understandable. He kept us informed as the work progressed and the follow up was excellent. He really made us feel comfortable and that he cared. As far as the repairs, they diagnosed the problem quickly and we received an estimate the next day. The repairs solved all three problems affecting our Prius. Drives like new. Already recommended A1 Plus to my neighbors. Top Notch and Affordable. A1 Plus has a new customer.

Very quick turnaround for break diagnostics and replacement. Very friendly staff.

Very good experience at this shop. Did a vehicle inspection report which was very comprehensive with detailed pictures. Had AC issues on my prius. They gave an initial estimate and were clear on the price. The report highlighted stuff which needed to be fixed now with backing evidence which was really nice. Katie my service manager was super sweet and took time to explain everything. Wish I had found them sooner :-)

They stayed late to finish the job!

Great customer service from Brent and kept me informed with updates on my car.

Ive been going to A+ Japanese Auto Repair for the past year since buying a Prius. Everyone who works there is so kind and professional. They do all work quickly and the customer is always kept in the loop about what is happening. Their after hours drop off and complementary rides are very welcome and Ive never seen those at any other auto shop Ive been to. So far Ive only had wonderful experiences!

Justin was very honest, helpful, patient and trustworthy explaining everything about getting my car transmission fixed in details accordingly.

My family brought our cars here when we lived in the Bay, and after a few years living in another state, I moved back and brought my car in for a regular service. Justin remembered my family after all those years and took great care of the car. A few weeks later I kept hearing a rattle when I was driving, so I took the car in and they checked it out - even getting a mechanic to ride with me on the highway to make sure they were hearing the same sound. Turns out living in a snowy place makes your car rust and rattle! Everything was resolved quickly and with great communication. Justin also called a lyft for me when I had to leave my car for an extended service, just highlighting how great this place is and how well they take care of their customers. They always send a report of what theyve found and discuss next steps and what they recommend verus what you can save until the next visit. I really appreciate the time Justin took with me and making sure my car was all set for safe driving. Thanks to the team at A+ Japanese Auto Repair!

I addressed a concern I had with a faint sound coming from my Toyota Corolla and I was able to bring my car in the very next day. The diagnostic team was able to pinpoint the problem and my car was back in my hands quickly. Thanks to A+ and their wonderful team members.

Customer focused, pro-active and timely updates (waiting for a back-ordered part in my case), positive, professional, highest quality results and service!!

Very professional, communicative, efficient, and fair. We dont live locally, but if we did, this would be my chosen mechanic.

Great service - knowledgeable team and great communication from the team on what was the issue

Very professional and knowledgeable

Robert at A+ Japanese Service was excellent.. kept me informed and helped to get my Lexus SUV back earlier than expected. We have used the with another vehicle and the service was top notch, thus when warranty was up at dealer ship and I needed service.. A+ was my first and only choice. Their inspections reveal what you need to do immediately and what you should do down the road can t say enough positive things about my experience have a car that needs service

All good - and adding Katie to your team is stellar! Thumbs up!!

Honest, Trustworthy, Accurate, Quick. Thats what they are. A+A+A+

Very professional, transparent, and efficient! Will go to again for future car troubles. Recommend 100%. Thank you.

I can t say enough good things about the team at A+ Japanese Auto Repair. They are true professionals. They are extremely knowledgeable, their quotes are spot-on, and they do what they promise when they promise it. Even though I have moved out of the Bay Area I still bring my Lexus to A+ for care.

Great attention to detail, friendly and helpful, didnt gouge me on what could have been a very expensive repair

Excellent experience. Justin helped me go through the process quickly and smoothly.

Katie was great. She explained every step of the process of the repairs needed. She made an extra effort to get my car ready by the end of the day. Excellent customer service!

Robert is the best! I had another great experience at A+ Japanese Auto Repair. From start to finish, the service was outstanding. It was easy to drop off and to pick up through their ride sharing service. As always, Robert was extremely knowledgeable and honest during my scheduled vehicle maintenance. Always appreciate the top-notch service!

Overall an amazing experience. AAA dropped my car off after hours after blowing out my tire. Although they were only open half the day the next day, they were able to find and install a replacement tire before closing for the Christmas holiday. Throughout the morning, I received phone calls with up to date information and very transparent explanations of potential costs (the final amount was lower than the initial estimate!). When I went to pick up my car, they even checked my mom s tire pressure when she mentioned her pressure alert was on when she dropped me off!

The best service i have ever had, Ever. The entire team is amazing. Every single person that works there is top notch. VIP service x 10. I will never take my vehicles anywhere else unless they close down and then i would cry. Thank you all for the exceptional care of my vehicles. Rock stars.

A+ is a top notch auto shop! They are quick, thorough, and I never feel pressured to do any services I don t want. I would highly recommend them to anyone.

Very satisfied with the repairs done to my car. Other repairs suggested .And I agreed because I find it very reasonable . A+Japanese Auto Repair, Inc...did the work without payment received from the insurance and from me.i got the car.Neither was I bothered by them for quite a long time. Of course I was concerned because I got the car without paying a penny. Rent a car was available with a special rate for their customers. Iam very happy I found them via Google. Thanks especially to Justin for all your patience and understanding. Kudos to all of you guys.No second thought for recommendations. Happy New Year!!!!!

I love A+, they made everything super easy and quick. Very reliable shop!!

It was nice to be here, I run my car within days driving through work the yellow light signal from the air sensor was gone now my car back to normal as usual.

Great service and very professional technicians. I recommend this place.

Brent was super helpful and offers great service. They fixed my back window and wiper with in just a few hours.

I highly recommend A+ auto, as they provide quality repairs and have amazing customer service. I originally took my car to A+ auto in 2023, as it had not been inspected for a while and was having some issues. They did a really thorough inspection and walked me through each one of the issues the car had. Katie was very clear with me about what work couldn t wait and what work I may want done at a future date, so this was very helpful when making my decision about what to fix immediately. After the repairs, the car ran great and the original issues I had were gone. Fast forward to 2024, that same car was unfortunately broken into with significant damage to the steering column and ignition. Katie and the team worked with my insurance company to get the car back into a safe, driving condition and helped me tremendously during what was a very stressful time. Katie went above and beyond during this process, keeping me updated every step of the way and advocating for repairs that would ultimately ensure the car was safe to drive. Needless to say, we will continue to take our family s cars to A+. Thank you to A+ auto (and especially Katie!) for the quality work and great customer service you provide.

A+ Japanese Auto took a stressful situation and turned it into as pleasant of an experience as they could. Our van was over heating so we contacted A+, they sent someone to our house to take a look and pickup the vehicle from my wife s workplace. Turned out to be a busted radiator and would take a few days to fix due to parts needed. We go to use our backup vehicle it won t start! A+ to the rescue again, they sent someone to jump the vehicle but it wouldn t hold a charge, the battery needed to be changed and A+ got it done. Days after the radiator was fixed Justin gave us a call just to check how things were going with the van, talk about above and beyond customer service!

Satisfied customer. All staff write courteous, attentive, and thorough. Nothing but good things to say about this establishment, would recommend.

I ve been bringing my Mitsubishi here since 2019. All services have been done properly and timely. No surprises, no hidden fees, always transparent and professional. Honest prices. Highly recommend.

This was the first time I used A+ to work on my Subaru Outback. They seem very well organized. A+ aligned my wheels and had my car ready on time for a reasonable price. I would recommend them.

SCAMMER ALERT They tried charging me a $1200dls to fix my brakes on my Jetta San Mateo Auto Works do the job for 380 dls Shame on you Avoid this place!!!

Great Mechanic shop great customer service & solving my car issues.

Brent was incredibly helpful. He went above and beyond in finding answers to the questions I had about my car. Excellent customer service.

Justin is fabulous. Oversaw the masterful repair of a dent in my Acura that after years of great service for an earlier ride

A+ gets an A+ I ve been taking my vehicles here for many years, never any complaints. As always, people are friendly and communicative and work is completed in a timely manner. Justin, my service advisor, is always friendly and attentive, as is everyone I ve dealt with here. Such a great shop, and great people to work with; if your car needs something, I highly recommend bringing it to A+

I ve used Aplus auto repair intermittently over the last several years (Prius,Sequoia,RAV4) and while the repair work does get completed, I find that I have to constantly battle with the service advisors, who lean towards up charging and recommending unnecessary repairs. The most recent experience was a charge of $250 to diagnose a growling in the rear of the car with a recommendation to replace the differential (no reason why).The fact they did not know about or mention the technical service bulletin Toyota had put out, potentially identifying, the problem was brought to their attention with assurances I would hear back from the mechanic/ service advisor, but I never did. A waste of $250 and a lack of confidence in their competency.

Top notch service! Justin was my service advisor assisting me with getting my vehicle repaired after filing insurance claim. Super professional and kept me up to date with my car repair and its ETA. Received my car looking brand new as if nothing ever happened! Thank you to the A+ team Ill be looking forward to my next visit!

Outrageous prices, confusing communication.I went and got a second opinion and was told that over half of the urgent items A+ suggested were actually not urgent at this time. The only urgent issue I did have, I was able to fix for half the price of what A+ quoted me.

Great shop. I was in town on business and needed last minute services needed. The staff was friendly and took time to help me. Katie, is the best staff member.

This placed saved me over $5000. My wife heard a weird water noise under the car. We brought it in, they were amazing when we called, they were very flexible with our availability. ROB Helped us out, hands down the most amazing person. They found a clogged AC pipe that was seeping under the passenger floor that caused really bad mold expensive fix. Rob asked us if we had full coverage, we did!! I would have never thought to check!! We contacted our insurance and sure enough this was covered by insurance. It took a few weeks but rob made sure to update us every chance he could. Rob advocated for us and made sure insurance covered the majority of the bill. I can t say enough how amazing rob was, honest and full of integrity. Japanese auto can be trusted 100% they stand behind their quality work!!!thank you!

Wonderful customer service!

Rob and the team took my car in the same morning that I called when my starter went out, and I needed to get it towed there. Once the car was there, they did an inspection and emailed over a detailed report with pictures. I have ~230k miles on the car which is a 1998 model so wasnt surprised by the amount of work needed despite having always kept it well maintained. 2 days later, the car was ready and drives like brand new! Thanks to the team at A+ Japanese!

Called in to get a tire put in. Great customer service.

Great service fix what need to be done.my wife is really happy.thank you guys for your help

My experience with the team was amazing. Everyone acted so professionally. Strong communication from when I dropped the car to when I picked it up. They explained exactly what they were going to do what the cost would be for the repairs. They actually came in under the original estimate. I would highly recommend A+!!

Knowledgeable, helpful and friendly. I never felt like they were trying to find ways to get money out of me. Highly recommended.

From the front office to the mechanic. Thank you job well done. I will definitely be back when my Honda needs service.

They installed a rebuilt transmission for my hyundai. They were courteous, explained in detail about the repair, and supplied me with a loaner. Thank you!

Honest straightforward business. I will use them again

I had some issues with my Jeep and my brother in law had recommended them. I called and spoke to Justin. He was amazing and really helpful. I was able to bring my Jeep right away and have them take a look. They went above and beyond helping figure out what the problems where and what the costs would be. All the mechanics were incredibly friendly and helpful. They made sure my family was driving a really safe car. I can t thank Justin enough for all the help! I have already been recommending them to my friends and family ! I will now only go to them for any of my car needs ! Thank you again to everyone for making sure my family is in a safe car.

By far, the best experience I ve ever had with an auto repair shop, I m a travel nurse and have had good experiences at a lot of places when it comes to care for my car, but absolutely no one beats the responsiveness, quality of work and professionalism of A+ Japanese auto

Working with A+ Japanese Auto Repair was great. I called three times before taking my car in to replace a flat tire and all three times the person on the phone was helpful and friendly. Once I took the car in, Justin helped me evaluate the need for new tires, explained why he made the recommendations that he did, and walked me through what was going to happen. They ordered my tires the same day and I had my car back the next business day. I 100% recommend them for timely service, trustworthiness, and friendliness.

I recommend A+ Japanese Auto Repair to everyone I know. I ve been trusting them with my Toyotas since 2015. The entire team goes above and beyond with service, mechanical knowledge and skill, quality work, and fair upfront conversations around work suggested versus required. I ve used their Lyft based shuttles service as well as their available golden girl Priuses. I trust A+ JAR to keep me safe, my car in peak driving conditions, and back on the road quickly. I can t recommend them enough- I ve even moved out of the area and will return when I have critical work needed.

Incredibly nice and professional, went above and beyond. Would highly recommend

Fast and friendly service