Cuevas Tires in Salinas

I was of customer for long time . The always great but today the new employees ripped me off there is a receptionist I told her one of my tire I think is not balance cause the tire is wearing down on one side and then told also her when I turn around the steering wheel I got some noise like something is loose and told check that too please and she was on the phone with other customer and she did tell the mechanic to check everything what I told her and she told me when they do the alignment the check everything when the car supposedly finished she showed me the grafic all the work that they have done to the car. she told me is 70 dollars for the alignment but she didn't tell if there was a problem and told was there's a problem with car and she told and show me the problem was on the rear and look the grafic the rear need to balance and but I told her the rear tire was fine I have problem with front tire passanger side because the tire is wearing down on one side she didn't pen attention the first thing I said about my car and the mechanic told her that I need break pad and she suggested without the mechanic present in the room that I need new rotors and told I had replace it 2 years ago and checked before I came to the shop my rotors are in good condition then she said the replacement for the break pad and they gone tide rotors bolt Its gonne be charge me 200 and something dollars for just break pads I can find break pads 40 dollars and told her just want to pay the alignment and last thing she said you car is ready and is outside when I was out side the mechanic is pouring air in the tires and it wasn't ready then I saw the guy using the air compressor hose there was 2 conections on the hose compression one short and one long and He was using the short ones and he was taping with long conection to my fender and that guy didn't real eyes he is scratching the car paint with metal head of the hose I didn't said anything because my car is old and clearly they don't know what the customers tell you to do and the alignment was 70 dollars for nothing the alignment in the front was fine and the didn't find anything because they didn't check what I asked for. I never come back again.

My girlfriend bought her tires here and she doesn't know anything about cars and I noticed that she needed to rotate her tires. So we called and they told us it was $25 for a tire rotation. Great service, very fast and professional. I would probably bring my car here in the future.

I will not be reaching out or referring and family or friends to these guys again. I have used this particular one a few time never had a bad experience until yesterday 12/14/24 @ 3:32 p.m. I called some guy (cause he wasn’t a gentleman) lil cocky thing. I asked him how much they would charge for 4 new tires for an 2018 Chevy Trax and put on balance. You know all the things they do when you buy tires. He asked what size are my tires I said I’m not sure but I gave him the yr and model again. He said 150 each. I said do you want me to go outside and see. So I asked if that includes everything. He replied 150 no friendly so I was oh okay thank you ( like confuse) he sarcastically said BYE and hung up my nieces looked at me and was like oh damn okay. Like I said my experience has always been very friendly until this. He’s not definitely not who I would want representing my business. So I reached out to Castroville Tires and even though they was closed the very nice guy said they would be happy to help me on Monday. So I go where I feel their customer or even potential customers are welcome and appreciated!

Was there on Sunday, Dec 1st 2024 to (re)mount one tire and swap wheel front to rear, after some track incident on Laguna Seca. Mechanic used air impact gun to install both driver side front and rear wheels, resulting 3 stripped lug nuts during removal (I used breaker bar to remove, not impact gun). Had to use extractor to get them off the car....

I have been doing business with Cuevas Tire for 20 years and 3 locations. Excellent service. Highly recommend. Tires, brakes, and more. Thank you, gentleman. You're the best. 🙂 10 stars

My lady and I caught a flat in monterey and the tire shops that were open didn't seem to have my size of tire. I was looking around and seen Cuevas Tire shop so I thought I'd call and confirm that they had my size before driving 30mins. The gentleman I spoke to confirmed that they indeed had my size. We drove there and he assisted me when I walked up looking for help. He remembered talking to me on the phone and was able to change my flat in less than an hour, despite them being busy. Great customer service and a good price for the service and labor. I appreciate them so much and recommend them for anyone!

We had a bad tire on our pull trailer as we were traveling through this area. I called to verify they had what I needed. She gave me an out the door price and told me they had RV parking. She was very pleasant and efficient. When we got there, they mentioned our other three tires also looked old so we had all replaced for a very fair price. Javier was efficient and friendly. He checked our other tires air pressure before we decided to purchase all new. Would definitely recommend this place for out-of-town travelers.

Daisy is very friendly and has great energy.This place is awesome. I came and got my tires at the best value in town.They do breaks and shocks as well. Highly recommend Cuevas tires on Sanborn.