Salinas Valley Ford Service in Salinas

They give you the run around All though we had agreed upon deal and thinking about it for a an hour or so they said they could no longer honor it. A word is a word. Terrible management.

This was THE WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. Avoid this location. I ordered some crossbars to be installed on my car. Apparently, Ford sent them the wrong part (ok not their fault). But I live 45 minutes away, so you would think they would have checked the part before telling me to come for my appointment. So the first trip is wasted. They contacted me a couple of days later telling me all was set, they ordered the right part and it was there. I asked the lady to triple confirm that it was the right part and she says she did. I show up and wait for over an hour for them to pull my car up WITHOUT the crossbars installed. At this point I am fuming because if the part was wrong (AGAIN) I shouldn't have been waiting there for over an hour, I was also the one who had to ask for an ETA. The whole thing was a complete mess. They tell me they will reorder the right part and send it to my house. Calling this location is A NIGHTMARE! They rarely answered their phones or called back if you left a voicemail. So I finally get the parts guy and he tells me they can't reorder the part. I then find out that the reason the second time the part didn't work was because they tried to pull a completely random crossbar kit from their warehouse to fit on my car instead of reordering what I originally ordered. (So they completely lied about reordering the right part). And they are just like oh I never looked at what you ordered. WHAT?!?!? I just can't understand. So they then tell Ford that my order was fulfilled (which it wasn't). And now I'm in a nightmare situation where it's a month or more later, I had to create a case with Ford which was flagged for high level issues/priority and I finally got my refund and still no crossbars. Literally go anywhere else but here. TERRIBLE CUSTOMER SERVICE AND TERRIBLE ATTENTION TO DETAIL. Honestly I would never let this location fix my car if something was actually wrong after this experience.

Had to deal with the GM on something and he was great. Their service for me was very accommodating, everyone involved constantly updating me, and done completely.

Always perfect service on my 2002 Excursion. 20 years and still counting.

Great

Good

Thanks Ford .

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