O'Reilly Auto Parts in Salinas

Can't complain about O'Reilly's. They are my go to store. I like them better then NAPA Auto Parts, Auto Zone, or Pep Boys. Sometimes their employees are either unfriendly or not knowledgeable, but other then that, O'Reilly's is a great store.

I've received several recommendations to go to O'Reilly when my car is in need of something and I've never been impressed. Four years ago we purchased a battery from them but were told they couldn't install it at the time. We spent 3 hours and an addition $60 for tools to try and get my old battery out and the new one in. We finally managed it with half a day wasted in their parking lot. Fast forward to today any my husband went to 2 different locations, I called 3 locations, all of them stated they were unavailable to install batteries. If you go to the O'Reilly website it is written ALL OVER THEIR WEBSITE THEY REPLACE BATTERIES FOR FREE, however, this isn't really true. The people they employ refuse to actually offer this service. They gave my husband a box of tools with the new battery and said good luck. He tried long enough and looked pathetic long enough that Daniel offered to help him and ACTUALLY assisted in installing the battery. We will NEVER go back to O'Reilly again. They will never get another penny from me. This was the last time. And they need to remove the service off of their website since they clearly don't offer it. It's just to look good. Thank you DANIEL at the North Main O'Reilly for being an awesome, thoughtful human being.

Excellent customer service. Found everything I needed to install my new stereo. They had extra wire, antenna adapter & fuse tap all for around $45. Thanks for your help.

Completely satisfied with their service. The stuff is very helpful! They found what needed, diagnosed engine Check Engine Light for free and even lended me their tools so I could replace the bulbs! Thank you, guys!!!

I want to leave this review before I leave the parking lot and forget. I find myself often complaining to myself or with my wife about the customer service skills of our younger generation. Well I was pleasantly surprised to find a well mannered and respectful young man. He was considerate enough to ask if I could use a box to transport my heavier items easier. Excellent job young man on knowing how to treat your customers. Great job Emmanuel! I hope your management staff encourages your improvement. In time, you could easily become a manager. Work hard and keep learning at school. Never stop learning!

The store makes it easy to find the parts I need. When I have questions, the employees are helpful and provide me with good answers. When I needed a check engine code read, a clerk came out to my car and read out the code and gave me advice on how to solve it. Really appreciate it thank you.

Got my car read for free just as they advertised. The guy was very helpful with recommending what I should do and what I needed. And it wasn't high expensive products he was trying to push either. The man who helped me was very helpful and knowledgeable.

Called talk with a young lad named Fransico I had explained to him what size bulbs I needed and I was going to be in the store in the next few min and when I arrived to the store yes they were up in the front counter for me it helps because I have a disability that prevents to stand long period of time. Good job in helping out the disabled Francisco and O'Reilly team.👏👏👏