O'Reilly Auto Parts in Royal Oak

So I need to give gentleman Tommy employee at oreilly auto parts I bought a tire patch kit, I had a bolt screw in my tire leaking air I tried to plug it used all the plugs and failed. I quickly frove back to the store and Tommy came out ( I had 11pouns pressure left) and he plugged my tire leaking air. This is what customer service is all about. This guy went out of his way to assist me. I run a surgery center in Dearborn and want to really give this gentleman a shout out . I will be an oreilly auto parts guy for life at this specific place. Thank you Tommy I will let dveryone I know what a great employee this store has. He should be promoted!!! Thank you Tommy at oreilly auto parts store way appreciate you for the service you went out of your way to provide. Andrew kozak

Always excellent customer service! I came in for wiper blades, thought I going the right ones and thankfully the gentleman at the counter double checked for me and helped me find the right ones. Then he offered to put them on for me...in the rain. Thank you so much!!

Terrible experience. Both workers were so unfriendly. Pointed to a spray can and walked away while I was asking a question. Maybe they don't like dealing with seniors 😕

These guys send customers up the road to Autozone to install their windshield wipers & batteries. What a joke. Last time they sold the customer the wrong rear wiper at that

Thanks for helping me get a battery same day with pleasant service! Brad, and the nice woman that works there get 5 stars!!

The guys who work here are so friendly and helpful. Jason not only helped me find what I needed, but even came out to my car and showed me what to do and then topped up the fluid. Thanks again for all your help I'll definitely recommend your store to others and will be back again.

I have been going here for many years to get parts for my car. I purchased an O’Reilly’s brand rebuilt alternator in July and just two months later it stopped working on me. Tommy went above and beyond my expectations to get the part replaced. Tommy has excellent customer service skills. Highly recommend you see him for help with your parts.

My experience here was great, thanks largely to Sawyer who was working when I came in! Both employees greeted me, but Sawyer came out and tested my battery (which was dead). He replaced the battery, explained everything, and even ✨ held the door open for me ✨ Overall great manners and I appreciated his patience with my 10000 questions lol. He was way more helpful than the grown woman I talked to at the Ford Dealership that I called initially. Will be returning for other vehicle needs!