AutoNation Mobile Service in Roseville

I had my oil changed on a Ford E450 motorhome. The technician was on time, friendly, courteous and knowledgeable. He pointed out concerns and asked if I would like him to inspect the rest of the coach at no cost. You can't as for more than that.

I never wanted to write a bad review, but my experience with AutoNation Mobile Service has been very frustrating. In the process of buying a used car, I engaged this firm's mobile service for a pre purchase inspection (PPI). The PPI was done on time on Friday 3/28. The inspector made three recommendations in his report: one for replacement of the rear brakes because the pads and rotors were observed to be worn out - this is appropriate; the other two recommendations were for replacement of the spark plugs and ignition coils, totaling almost $2,500 (this is an 8-cylinder) as needed per "maintenance schedule" - these are the recommendations for which I need further clarifications in order to decide whether to proceed with the purchase of the vehicle. I needed to confirm whether the inspector found any issues with the spark plugs or ignition coils (the report did not mention any), and if not, the report should tell me which maintenance schedule (at what mileage level?) requires their replacement. I called AutoNation and was told I could not speak to the inspector directly because "they are working." I put my request for clarification in an email and was told that I would receive a response within 24 hours. That was the morning of 3/29. I have since followed up two more times and was promised a same day response each time. I finally received an update from Support (thank you Xena) late afternoon today, April 1st, that the technician was out today so the earliest response would be tomorrow. The purpose of a PPI, to me, is to identify potential issues that a regular person can't easily identify when buying a used car. When an inspector identifies these issues the report should provide as much information as possible, or the company can respond promptly to any request for clarification so the customer can make a timely decision about the purchase. Failure to provide a prompt response after several promises is not acceptable business practice. An organization must have a system to ensure that its employees follow through on service promises. UPDATE: I finally received a partial response on April 3. Essentially the technician did not observe any problems with the ignition coils or spark plugs, but just listed them as requiring services per "maintenance schedule" that remains unspecified. Based on this response I went ahead and purchased the vehicle. Now I found that the radiator is leaking and the A/C does not work (just blowing hot air and refilling freon does not solve the problem) - despite the report stating nothing wrong! Repairs would cost several thousand dollars. The company really needs to review its work product and services in a big way!

At first I have to admit that I was very reluctant about having my car looked at, let alone fixed, by a mobile service company, but they were the only auto shop that my car warranty company approved of. After the first visit, let's just say, that I will never take any of my vehicles to any other auto shop ever again. Auto Nation not only makes the whole process so much more easier to deal with, they make it so much more convenient. Their mechanics are very knowledgeable and quick on getting your car fixed. Unfortunately I've had to have them come out twice on 2 different issues I had with my car and on each visit Jose G had my car fixed and running perfect. Thank you again Jose for all your help. Your the best. I highly recommend Auto Nation.

Fast service! The technician was very nice and knowledgeable. He didn't try to upsell me in fact there was nothing wrong with my car. I ordered a diagnostic on my car that I bought online just to make sure it was ok to drive. I will recommend them to everyone!

We had AutoNation come out for the brakes on our daughter's vehicle. Our technician was very helpful, knowledgeable, and professional. I highly recommend AutoNation and will be using them again in the future.

I contacted auto nation the financing is thru Carvana. They came out, professional, informed, on time. I advised the mechanic my power steering pump and the belts had broken. I was also advised it would be a charge of $85. dollars for them to just look at it. . Not happy . Left sent me a repair order,. Over $600 for repair which is the highest bid I got. I’m out $85.

I've used them before for oil changes and that went great each time. I needed a diagnosis and battery replacement. It required two visits, 500 dollars, and they were 3.5 hours late. Granted, the technician was very nice and seemed competent. Their system also informed me that they would be late. But then, they texted that they were on their way but needed 1.5 hours to actually arrive.

I was very pleased with my service. The technician arrived on time and finished changing my spark plugs within 1 hour. He showed me the old plugs and explained how they get worn. He was very nice and gave me useful advise. I would use their service again.