AutoZone Auto Parts in Redwood City

Helpful staff when you have questions

I had an excellent experience at Auto Zone thanks to Suli! She helped me change my 12V car battery and was incredibly polite, efficient, and professional throughout the entire process. Her expertise and friendly demeanor made what could have been a stressful situation smooth and easy. Thank you, Suli, for going above and beyond I highly recommend this location!

Great service and good price !

Came here for a battery replacement, the guys here are super friendly and informative. Thanks guys!

Very helpful employees and return policy are never a hassle

Had a tool i needed but it was used and missing pieces from the kit.

Excellent service and very friendly store. I needed a 12 volt battery for my Prius. Alfredo and Alonzo were kind enough and took the time to replace it for me!!

small but well-stocked AutoZone that has everything. Was able to quickly grab some things for my motorcycle.

Alex did a great job changing our key batteries. He kindly changed everything with no hesitation. Thanks alex

The best. Today my battery dyed and Jonathan and everyone helped me so much! I came in and was taken care of right away. I was even helped with the installation process. Thank you so much to everyone at this location!

Bernardo was super helpful

Great customer service. Bernardo V. was amazing, helped me with a brand new Battery definitely coming back.

I love this place, great people, nice atmosphere, friendly staff.

Extremely helpful staff (Jose) at the Redwood El Camino Real Road Autozone store. Help resolve a loose/falling license plate.

Very helpful customer service and parts availability.

Friendly people and quick service. I just came in to recycle a couple of batteries, they have me $10 each battery, thats more than the core I would have received from the store I bought the new ones at. I also noticed the replacements would have been a little cheaper at auto zone

Very knowledgeable and efficient staff! They helped me figure out the right wiper and installed within 5minutes.

Went to get my cars check engine light diagnosed. When I walked in it took a min for someone to greet me. I proceeded to explain why I was there and the guy asked me if I knew how to use a diagnostic machine I said no!. Instead of offering to come outside and help with this particular service, he then proceeds to tell me how to use the machine. Clearly, I have never used a diagnostic machine and I was already frustrated about my check engine light being on . After he explained how to use it I was still confused. He reluctantly decided to help me after one of his co-workers stated go out and help her. If this service is going to be provided whether it is free or not the employee should automatically help the customer regardless. And if help is not going to be provided, then it needs to be explained to the customer that it is a do it yourself service.

Good Service

Great Service Helping the Community with good service.

Great food and prices

I bought a product and they only gave me the box, I left the store to leave things in the car, and I came back to buy something else that I forgot and they didnt help me. They had me waiting because the person at the register told me to wait because he had to settle an issue with his boss about a purchase that was made online by mistake, and the other cashier couldnt charge me because he was on the phone on a call! It was 09/07/23

I would like to give out a shout out to the employees at the Redwood City AutoZone, especially Rigo, for going out of this way & helping me out with my car battery; He saved my day!

RigoBerto in Redwood City went out of his way to help me solve my automotive issue. Thank you!!!

highly recommend this place, lots of auto body shops around here to choose from. Was only getting a replacement battery but these guys were so kind and helpful, walked me through what I needed and helped to install the new battery. As a woman, i often get nervous in auto body stores but the men who work here were so kind and helpful, I ll definitely be coming back. Fair pricing as well

I did a quick return. Then a quick purchase in about 5 minutes. Good job autozone!

I took my VW camper in to check the auxiliary battery. Both Richard and Aaron were very helpful in testing the old one and installing the new one.

Great help. Easy in and out.

Richard V s the best u can expect Tnx

They had a battery and alternator tester and the test was spot on. Eager to help and give advice

Excellent service I m so impressed! I bought my new brake lights here (bulbs) and installed for free, and a new product was recommended for the oxidation on my headlights and after using it my headlights are 100% brighter. Thank you!

One of the managers- young Hispanic man in mid 30s went ABOVE AND BEYOND helping me w my tire issues (hole). He absolutely saved me so much time and headache. I am soooo impressed by his willingness to help. Thank you!!

Thank you Erika

Bernardo Valentine,Edna and Jose did an excellent job in customer service and helping me with my issues

My car unexpectedly died far from home - after a very long day. I managed to get a jump and drove to the nearest AutoZone. I was greeted quickly and told Daniel the issue. After a few questions about my car he gave me my options. I asked about the installation and he said no worries, he would install the new battery. I was done and back on the road in under 20 minutes! Very happy with the service. Daniel was incredibly kind and very quick with the installation!

Good prices, helpful staff, conveniently located.

Bernado valentine&ericka,Edna,Alex,Arturo provided excellent customer service.especially Bernardo with the Lexus head light installation!

Our go to place for the best prices on parts, great customer service.

Bernardo Valentine did a fantastic job for changing my car key fob battery! Thank you very much Bernardo!

Bernardo V provided excellent customer service. Helped install my headlights as well.

Refugio absolutely saved my commute helping me get sound restored in my car. First helped me find the right tool, then came out to help me use it, then even waited for confirmation that it was fixed before returning to the store. Just unbelievable customer service.

Bernardo Valentine provided excellent service.

Bernardo valentine helped me with my order today felt amazing good customer service

Benardo V was extremely helpful and knowledgeable

The service at this store awesome especially Erika and Tanya they were very helpful. My battery was not starting and they took care of me they tested it and swap it. If they didn t test it I would have been stranded thank you autozone!! And thank you Joseph for installing it.

It was the best place ever. They handed on to help me, gave me free tools, and drove me to another store to buy stuff. And super friendly and relaxed people. Love manager Erika ^^

Bernardo & ravioli gave me amazing customer service and was really helpful with my battery recycle

Bernardo &Alex did amazing job on My car key replacing they battery.

Bernardo really doing a good job there from customer service & installments. Bravo Bernardo Valentine

Bernardo valentine helped me with my key fog battery change for my 08 metcedes Benz. Appreciate it

I just received the greatest customer service ever. The employee, Bernard Valentin helped me install a new battery in my car with incredible charisma and enthusiasm. Not only did he offer to help with my car, he went out of his way and gave me crucial information on buying used cars as a teenager. I rate my experience 10/10 and truly think Bernard is an exceptional worker. -Juan Saravia

Bernardo was very helpful, great guy. The whole team was very helpful. Bernardo, Leo, Edna, aurto and Jose and David did the whole thing. Great people here.

I was in distress when I came in being a senior Im sixty four years old and the customer service was beyond excellent, not only did the team help me with my car but they helped me relax. They provided excellent service and was knowledgeable about the products I needed to get to work today I would like to commend Alex Santana and Erika for everything they did today. I have been an AutoZone customer for over 50 years. Being sixty four years old sometimes people dont like to take their own time to help seniors.

First off big shout out to Bernardo, he helped me with front and tail lights, David, Richard, Leo , Alejandro, Jose, and Tanya were all amazing helping me find what I needed and even offered advice on tools and materials Id need in future

I had a great experience at this store. Everyone was very helpful and courteous. Bernardo V. went out of his way and helped me replace the headlights on my car. I definitely recommend coming here.

Awesome experience! I was in need of a battery for my Ram 1500. I chose the battery that was $214. Said they had it but didn t after searching their inventory. They gave me a battery that was worth $249 for $214. The manager was great as was the technician who installed it, a very nice young man in med school at Stanford and working 2 jobs. I caught his name from his name tag, but forgot it. He does most of the work on peoples cars at this location. If you frequent this store you know who he is. Thank you so much and I recommend this store for your needs. 5 stars easily

This place still close at 8 am when they suppose to open at 7:30am

This place has top notch service. I called last minute asking if they could change a battery. They initially said they couldn t because they didn t have enough staff but they could do it tomorrow. Once I said our car was dead on the side of the road now, Israel was quick to make arrangements to help us. He was so helpful and so kind. The road side assistance that jumped us ended up having batteries on hand so we didn t have to come make their day difficult but the extra mile that Israel was willing to go made such an impression on me. We ll be happy to go back for future needs. It s worth mentioning, we called O Reilly s down the road about 5 times and they never even picked up.

They have everything you need

It has very bad service and very bad staff. Because of a question, you have to wait for hours. One star is not enough.

Again they have a mass air flow for a Nissan van Ty

Very helpful staff

Good professional people working here; they went out of their way to make sure I received the ordered parts. Very happy.

Friendly person can help you

Excellent place, very good service

Nice Auto zone its just along el Camino Real so you easy to see it

One of the staff members was really helpful and went out of his way just before his shift ended in order to take a look at my truck s camera wiring harness.

UPDATE: No you cannot regain my trust! Go away and accept your bad review! Your company deserves it! Two of your employees lied and try to deceive me and caused me stress over my perfectly good battery which I would have given to them for core value and bought an OVERPRICED battery when I did not need one! That is fraud! Dont try to bribe me. Goodbye AutoZone! ORIGINAL REVIEW: My 2 year old car battery is slightly discharged from my dome light being left on. It almost turned over the engine, but needed a few more cranking amps. I was at the supermarket parking lot a block or so away, so I walked the battery over to this Auto Zone for a charging. The young man put it on the tester and immediately said it was bad and needed replacing. I asked him to charge it anyway and he put it on the charger and I went back to my car. Another employee calls me half an hour later saying my battery is bad and needs replacing and immediately quotes me some VERY high prices for a replacement (over $200!). RED FLAG. I went back to get my battery. It started the car and I drove to the nearby OReillys (I bought the battery from an OReillys in East Bay). They charged it, tested it, and gave it a clean bill of health. Its one week later and about 200 miles of driving with repeated cold starts and it flips right over every time. The battery probably has three more reliable years of service. Stop trying to rip people off Auto Zone!

Good selection and helpful service

This company be playing too much called and they be saying it ain t autozone wrong number or picking up and not saying nothing it always amazed me how people look for jobs but don t want to work that s crazy

Now when it comes to auto parts places Im old school and extremely picky. I used to work on cars for a living and I still work on my own I know my way around a garage I know how to get into a toolbox I know my stuff. I dont like to walk in and be treated like Im a ding dong that doesnt know anything. These guys treated me respectfully they didnt treat me like I was a ding-dong they helped me got me the best deal and they had what I needed which is unusual cuz usually its not the case. And their prices werent too bad I had to get a new battery for my RV and I got a decent one for a good price with a 2-year warranty. Needless to say their customer service was awesome and I will definitely be going back.

Helpful

Young people are attentive/informative!

Great people

Be careful. Placed an online order for an in stock item. They didnt have it in stock. Wasted a good portion of my time waiting for the confirmation email when I could have gone somewhere else to get the part.

I came here around 4pm on a Thursday, and every employee I talked to was extremely helpful. This is the kind of place Id go out of my way to come back to because I know Id get great service

They are very expensive and there is not much attention

Dad went in, waited 15 minutes, 4 guys their and they didnt even recognize his existence, a guy came in AFTER my dad, said whys no on their helped him instead of my dad. Put part back on the shelf and left. Thats not how you run a business.

Good prices for auto needs.

Was able to get what i wanted and be out of there in no time great place.

Great

Good service and I found what I was looking for.

Great service and staff

Helpful service and got what I needed at reasonable price

Very professional Very professional

Some how is funny Im calling the store to check if part in stock and Dave and Dany put me in hold right away but the funny thing is Im park right in front of the store and they are not busy with customers . So I walk in and order and keep having my call in hold While they joking around and never pick up the phone back managers should be informed about this. This guys are not professionals at all

Erika thank you for the good customer service. Will be coming here in the future

Erika, thank you very much for helping me with my car service.

Erica is a worker who helps her clients, ask for her and she will help them.

Good service Erika

You find what you are looking for very kind people

Gave me the wrong air filter. Didnt know how to cross reference a CarQuest part. Go to OReillys.

Helpful

Very good service!

Cheaper than other please

Very helpful

I can give it more stars but there are only 5

Wonderful, honest business. They helped me remove and install a new car battery, and did not try to rip me off when an item was unexpectedly out of stock. Highly recommend.

Refused to take my used engine oil

The young men who work here are professional patient efficient and understanding. Knowledgeable and helpful.

Bought some windshield wipers tonight , was told they couldn t help me put them on because there were only 2 people working . Is this truly a Manning issue ? Or were the workers tonight just not wanting to help me out. Highly Disappointing.

Terrible service. Me and my husband arrived at this establishment due to it being the closest Auto place to San Francisco that was open. We requested for them to help us place 60 dollar windshield wipers onto our car since they were professionals! They are trained to do these things fast and easy. We were told because theres only two of them in the establishment they arent allowed to come outside at night. TERRIBLE. ABSOLUTELY TERRIBLE.

Great service and help

Good place

Always Great

Great customer service by Erica.

This store be closed way before the closing time & has very bad costumer service.

I called the store to see if they have an item in stock. Guy picks up the phone and starts speaking in Spanish. I tell him I only speak English and then he immediately hangs up the phone and ignores all my calls. Why put a non-english speaker on phone duty??

Good service

The price on the coil was too expensive OReilly had it for cheaper

After waiting on hold for 25 minutes and 45 minutes with the Honda dealership and a different AutoZone location, respectively, these folks picked up the phone right away and encouraged me to come in to evaluate my car battery and determine whether I needed a replacement. No COVID-19 closure; no were all booked up today, so we cant see your car until Monday. I came in and was seen within a few minutes, having expected to wait over an hour. The technician who helped me didnt speak much English, and I dont speak any Spanish, so we had a delightful time muddling through with Google Translate. Both of us were cheery and in good spirits, despite the car batterys failure having been very stressful for me, derailing my schedule for the day. The technician, whose name I failed to get, was super helpful. He determined that the battery itself was dead/dying, and that it wasnt simply the corrosion. He replaced the battery, cleaned up the corrosion, and I was on my way less than 30 minutes after I walked in. What a phenomenal experience. Im likely to return specifically to this location if I need more car parts/service in the Bay Area.

They never have anything

I dont recommend. Of the three staff members I saw, two were wearing their masks under their chin (face uncovered completely) and the third was wearing his mask with nose completely exposed. As far as service, I also had a poor experience. I went it for a simple OBD scan as my check engine light was on. I followed the directions on the scanner, and got Error multiple times on the readout. I went back inside and told a staff member that it was giving me an error - the staff member took the device, hooked it up to the computer, and told me that my car was a completely different Year and Model, and that it had a different issue than what was actually wrong. I pointed out that the car Year and Model were off, and the staff member went out to my car, still no mask on. He got in my car, played with my steering wheel like he was driving a racecar, and then got my code. As he walked off he was swinging the OBD sensor like it was a toy. Given the lack of face coverings (all other businesses Ive been in lately require this) and unprofessional behavior in general, I wouldnt recommend this AutoZone.

Very helpful staff and good prices.

Good deal on STP oil.

I received good treatment and they helped me find what I needed

I dont know that place

Every time I call I wait over a minute for them to pick up and then they put me on hold for for more then 30 min! Looks like I have to spend my money elsewhere.

Dont bother with the curbside pickup. Order confirmation email for same-day pickup said an order ready email would arrive. Two days later, no email, had to call and confirm its ready. Drove over, no answer after a couple minutes of ringing. Wait 10 minutes, call again, get put on hold. Gave up after over 20 minutes sitting on hold. Tried again later off-peak, well be out in 5 minutes. Nope. Over 30 minutes later, nothing. Called again, itll be right out. Finally, another 10+ minutes later, someone brought my order out. 5 phone calls, 2 trips, and over an hour sitting in the parking lot just for one small item.

Great and fast service

Love this place they had the stripper that I needed for the Rolls-Royce plus I got a bunch of stuff for my motorcycle cool man

Lousy

The cashiers were so helpful and literally helped me through the entire process. All I needed was a replacement h7 bulb and I was in and out in 7 minutes. I had gone down the street to O reilly earlier that day, and had the worst experience with no actual help from the O reilly staff. Don t make the same mistake I did and just go to Autozone first!

Shelves are empty. I went there to buy a battery charger, and out of six different chargers that were theoretically for sale, only one was actually on the shelf. Everything else was empty. Useless.

Good service

Long lines for payment

I went to change the battery of my car. And I had no support at all.

Wish I could remember the lady today(skinny blonde girl, last name starts with a C) but she hped.me out with some seafoam. Most of the time when I ask. Retail worker if there is something In the back they promptly reply its all on the shelf not her. She tracked it down for me! Thank you!

The staff go above & beyond to help out at this location, excellent customer service.

Great service, fair prices. I needed a new car battery installed on my Honda Accord. They previous battery was installed poorly by a different mechanic. Enrique and Torri were able to take out the old battery despite it being a tough job, and get the new one installed properly. Would highly recommend .

They help me with what i needed it

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